“As I am not a tradesman I don't use Toolstation regularly. Today I bought a couple of items for counter collection.A very courteous young man,James served me. I picked up the items and left in a hurry.Just about ready to drive when I saw James holding my mobile and knocking on the drivers window.I'd forgotten it on the counter.
Thank you young man and thank you Toolstation.”
“Bought petrol chainsaw from Kinning Park branch. Did not work returned to Toolstation and after inspection refused to accept as there was smell of petrol. The tank had been emptied but when opening fuel cap there was a smell of petrol.Unsure how you can operate petrol chainsaw without petrol They asked me to take the product away without any focus on replacement/refund. I told them to keep it on Toolstation premises. Kinning Park now saying they did not receive returned product.”
“Very poor service , they are quick enough to take your money and then it takes a week to get your money back, ordered in good faith for a Saturday delivery and they then tried to deliver the wrong items , spoke to them and was told I’d get the correct items by Tuesday lunch! Did not happen. I rang them and was told they did not know what had happened, asked to speak to a manager who rang me back in the afternoon. Her name was Megan not the one on maternity leave.! She promised me she would ring me back at 9 am the following day, guess what she didn’t and when I rang at 9.30 she was apparently on another call and I was told that I would not get my items, so offered a refund, what a poor service and very disappointed in the unprofessional Manger of working for toolstation for 20 years.”
“Fabulous service yet again from Henry in Chichester store!
Saw online just the size I needed in a Zinsser product. Got to store and they never let me down.
Efficient and friendly. Well run store, clean and tidy.
Thank you for your help over the years!”
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william breeze
5 reviews
Star 1
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Star 5
Just now
Purchased can of Thompson 10 year…
Purchased can of Thompson 10 year waterseal to temporary repair a damaged flat roof,It arrived with the lid off in the box(NO CLIPS),put it on expensive front door mat,signed for it courier left(WEARING LATEX GLOVES)then I realised why,it had leaked all over the Door Mat.I contacted Toolstation who wher helpfull "AT FIRST" untill they suggested scrubbing it of the next day as it was waterbased and not waterproof,Its roof sealer for Christ's sake!!!,Anyway won't be buying off them again...”
“Always my first call for bits ,very rare they are out of stock and you can’t beat there prices.ive bought everything from tools to paint with no problems”
“Went into Stevenage store where as a company we have a big spend ordered a set of dewalt flat bits which were advertised at 19.99 great price went to pay and seen it was 29.99 told the cashier the display behind him was clear they were on offer he got his supervisor who said that starts Monday I argued as it was advertised at that price I should be charged that or take the signs down with false advertising he refused I phoned customer service who were not interested and said they can put signs up and sell at what they want I think there wrong and will be going trading standards with my complaint if this is how they treat a big spender how would a little spender be treated ? Bought my product from screwfix who were shocked at what I told them”
“I have used Toolstation online shop for a couple of years now and always have what I need as well as very easy to find the exact product I require, will be continuing to use Toolstation online.”
“Well oh well! I used the newly opened West Bridgford branch 3 times now, and on two occasions items were out of stock when the online ordering system says stock available.
Today I went to pickup two items, and the one that they told me was out of stock showed two when ordering. I request an immediate refund for the item, and was told they couldn't refund until the item arrived in stock next week! I was not accepting that, and said I would not be using them again unless I get an immediate refund. The manager reluctantly agreed the refund, when one of the assistants said let me check the stock. Low and behold there was two in stock! I believe when ordering online, that they may well be keeping low stock back for walk ins!
I also have to agree with the manager, that he could unwrapped my missing item when it arrived in store, so he could put it back in stock!
He also said, that if someone else orders that item online, there will be no stock! I REST MY CASE! - Back to Screwfix/Plumfix”
“Poor, Unreliable, Delivery and collection
Ordered 10 Barlo Radiators 6 weeks ago. Arrived Poorly packaged, Damaged on 5 Occasions now.
Customer Service truly don't care. Explained that winter is here and no heating in the house and their attitude is OH WELL. They will arrive when they arrive. Delivery dates not correct. Collection for damaged Item dates Not correct.
PROMISED TIME AND TIME AGAIN THAT RADIATORS WILL BE PROPERLY PACKAGED AND PROTECTED.
RUBBISH-LIES-BULL.
Barlo Compact Radiators keep arriving in THIN PLASTIC FILM WRAP.
6 WEEKS on and I am still 3X RADS down. 3 arrived today.. Guess what.
YES ALL DAMAGED. NO PROPER PACKAGING FROM TOOLSTATION
POOR POOR POOR SERVICE, AND NO INTEREST FROM CUSTOMER SERVICE
Shame really. Used tool station for years.
Time for a change.
Hello SCREWFIX”
“Bought 66 Luceco downlights from toolstation and had them fitted earlier this year. After a while the glass lenses started to fall out. Now over 30% have fallen out. I called customer service and they will not pay to replace them even though they are no longer IP65 rated and causing a danger in my house.
Shocking customer service.”
