“It's always a good experience to buy tools from tool station
Staff is very helpful.
SUSAN WAS VERY HELPFULL TODAY IN GETTINFG MY STUGG I NEEDED
From glasgow branch”
“Tried to get some more vanguard hacksaw blades today. Not available anymore, the toolstation own make replacements I bought, are very poor in comparison. Shame, buy elsewhere.”
“what did not go wrong paid for a shower screen 13 weeks ago got told it would arrive in 3 days then got an email 12 days later to say no address given order cancelled ordered again PAID AGAIN.
13 Weeks later 28 emails 6 refunds that did not work and 5 phone calls omg it should be on tv comedy show computer says nooooooooooooooo all work of none working failed script it a joke”
“Never shop in this store ...went on line to see if they had 2 bathroom mirrors in stock they said yes so drove from my home 10 miles away only to be told none in stock only for delivery, as i needed them the member of staff said he could get them delivered next day (great) so paid and left, next day no delivery rang and asked why... Norman the member off staff put the wrong address down . The lady could not deal with this so past me on to someone else who promised to cancel the order and have it sent to the right address the next day ... Guess what no mirrors, rang again was told the order was not coming as the mirrors where out off stock and would not be in for another week but can't promise... as it's 2 days before Christmas there's no way i'm get the mirrors in that week so this would make it 2 weeks not one and that's only if their suppliers deliver on time (Doubtful being only 2 day until Christmas) so cutting a long story short i will never shop in tool station again it was the first time i've shopped there and the last .. customer service very poor .”
“No refund for postage even if its wrong!
Ordered a £135.00 jointer and paid for turbo delivery that was last friday today I received a £50 sander and get told by Alysha at customer services that I am not entitled to a £5.00 refund
Thats the end of buying from tool station for me.
Plenty of others sell goods online!
I am still waiting my jointer I paid for I already have a sander but not the cheap one you sent out to me!”
“Robyn and the rest of the staff at Gateshead branch is always very helpful, knowledgeable about the items they sell, always very friendly and efficient, highly recommend a visit 10/10!”
“Excellent service at toolstation St. Helens . Good staff and good laugh over a cup of soup. Knowledgeable all staff get my thumbs up. Keep it going Claire, John, Amy , Pete”
“Arrived at bridgwater 15/11/19 10.00 am…
Arrived at bridgwater 15/11/19 10.00 am branch today and could not find what I required in book asked supervisor on counter to look for me she handed me the same book ,I said that's the same book as over there so I looked at original book again ,I then still could not find it asked could you look on your screen she said she couldn't I then asked if she could check or call office she said she's not allowed to go to the office I then left and now writhing this .I have never been so humiliated in my life and am a regular customer and have been for maybe 20 years and was in whitladies rd clifton on there opening day of there 1st branch. Anyway rant over”
“Tried to enter the win a bam competition that was advertised in the newsletter I received today. Been on numerous Toolstation web pages...where is the entry form...how do I enter...I await a response from Toolstation and I’ll be checking my emails and review sites everyday for other customer responses”
“Promised 5 working days shed delivery. 13 working days later and the goods have,it turns out, not even been shipped yet. Toolstation quite unhelpful. Their website still says 5 days for these Forest Garden sheds even though they admit this is not going to happen if you are anywhere in Scotland.”
“I visited Toolstation Millbrook Southampton 20/8/19 to buy some sink fittings, i had the part numbers written down , the counter assistant (Harvey), was young ,very smart , polite, and smiling , very helpful in making sure the fittings were correct , also explained exchange service etc should they not fit ,we became" Buddys" , joke ! ,,quite a nice experience for a change , order number QGV175299572”
