Ubisoft Reviews

Name: Ubisoft
Rating: 1.13

1.1 Rating 477 Reviews

2 %

of reviewers recommend Ubisoft

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1.1

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Ubisoft 1 star review on 13th April 2025

Anonymous

Ubisoft 1 star review on 22nd March 2025

RemTooKawaii

Ubisoft 3 star review on 14th March 2025

Anonymous

Ubisoft 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst customer service I have seen so far.”

Ubisoft 1 star review on 2nd August 2025

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Posted 1 year ago

“They threaten to sue their own team members over an excited not so serious comment how much do you think they really care about us?”

Helpful Report

Posted 1 year ago

“terrible anti cheat, doesn't care for consumers.”

Helpful Report

Posted 1 year ago

“Ubisoft has to have the most useless support team possible. My account was recently hacked, and I sent a support ticket to try and recover my account every time i messaged them they replied me with the exact same copy and pasted message "We have been reviewing your case and we regret to inform you that we are unable to proceed with the investigation, this is due to security concerns, we apologize for any inconvenience caused. Please note that your case will be closed as the current issue has been resolved." I sent all my details linked to the account phone number, email, old passwords, ect. Replied me with "After looking over the account and the information provided, we aren't able to verify ownership of the account." They take account security so seriously that when u have 2fa on the account you can sign in without it and they believe that the guy with a ip address on the opposite side of the world is the actual owner. Joke of a company”

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Posted 1 year ago

“my siege lag has been unbearable recently , not allowing me too walk a few steps without teleporting , unable too shoot opponents as the bullets don't register , this has made the game unplayable so i removed it, i would like too enjoy the game again but due too this issue i am unable to fulfil that want.”

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Posted 1 year ago

“picke jedan kroz jedan”

Helpful Report

Posted 1 year ago

“One of the worst encounters with support. I have an issue with Watch Dogs 2, basically there is ongoing issue from their part where they updated either Ubisoft connect or the EAC and its clashing with the game. It doesn't affect everyone but the people who does are completely unable to even start the game. So I contacted them for any help, mind that I found out about that issue later. Encounter with them was that replays from the support team were in spawn of weeks where they were asking me for the same files to send them over and over ( DxDiag, msinfo32 ), I had way more useful advisees from AI programs rather then from the support team. When they asked me for the same files for the 3rd time I lost it and ask them, if they have any info about updates on UC or EAC because that's the cause of the issue and that it's useless to ask me for the same things over and over. Response was, that the game doesn't have any support and I have to deal with it.. Like wtf is this kind of support ?”

Helpful Report

Posted 1 year ago

“I just paid $24 for a game I can't play because Ubisoft won't let me create an account! I tried everything and it says my birth date is invalid. I tried reaching out to tech support and you have to LOG IN TO YOUR ACCOUNT to get assistance...I can't CREATE an account to log into...so now, this review is the only way I can think of to make contact with them to fix the issue...I just want to play my game! Ubisoft, if your reading this please respond to me”

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Posted 1 year ago

“the most unusable piece of s h i t. I verf came accross”

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Posted 1 year ago

“Renown and credits were removed from my account, emailed them and they started ignoring my responses”

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Posted 1 year ago

“buggy games”

Helpful Report

Posted 1 year ago

“Horrible, kills games, doesn't care about the players.”

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Posted 1 year ago

“Worst desktop app ever. Friendly advice, hire new developers”

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Posted 1 year ago

“I NO LOVE ANYMORE.”

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Posted 1 year ago

“Lost my account and Ubisofts customer service refused to help recover it so I lost everything I had in siege.”

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Posted 1 year ago

“Terrible company with a lazy customer support team. The email linked to my account is my old school email. I have called them (my school) numerous times, and they cannot reactivate my old email. Therefore, I cannot 2-step verify my account to purchase items in the R6 marketplace. I need to somehow link my new email or any email I have access to to my Ubisoft account. I also cannot input a phone number because I need to verify my email first. Their response was in short, "that's unfortunate, but there is nothing we can d.o"”

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Posted 1 year ago

“Ubisoft support doesn’t help tried resetting my account password but Ubisoft won’t send me the email the email for the account is correct but it won’t send it to me”

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Posted 1 year ago

“Don’t use Ubisoft, it’s a lousy company. Had my account hacked, then proceeded to contact Ubisoft. Went in circles trying to get my account back then got my case closed because the protection of the person who hacked my account is more important than the person who’s actively trying to get there account back, thanks Ubisoft for absolutely nothing.”

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Posted 1 year ago

“Banned from cheating on siege while the game was never installed or played on my account before. Zero explanation why I have a permanent ban before even starting the game for the first time. Never cheated in my life. So wrong on so many levels. Worst support team ever. Don’t give Ubisoft your money.”

Helpful Report

Posted 1 year ago

“Account gets hacked, hacker changed email and password. I reach out to ubisoft support explaining the situation providing previous receipts of purchases, locations from which they were made previous usernames and passwords. Ubisoft ask me to verify account ownership via link they sent to the email associated with the account (aka the hackers email) I told them I couldnt access it as it wasnt my email since my account got stolen, than I get a warning from Ubisoft the my email was unproductive and if I keep email them my support ticket will be closed.”

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Posted 1 year ago

Ubisoft is rated 1.1 based on 477 reviews