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Vestiaire Collective Reviews

1.5 Rating 1,438 Reviews
12 %
of reviewers recommend Vestiaire Collective
Company Reviews Questions Metrics
1.5
Based on 1,438 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Muna
Unverified Reviewer
“Bought hermas sandals back in June the description said it comes with dustbag and box when the sandals arrived without the box and dustbag I tried to contact Versitial collective three times but no reply I paid fee for checking the item Staff in VC come cross rude”
Helpful Report
Posted 5 years ago
C. Maugere
Unverified Reviewer
“The bag that I bought - which before buying it I did research and looked through all the photos that the seller had provided. - Because I wasn’t happy with how the pictures where taken I wrote to the seller asking if the bag had any defaults or stains since nothing was listed in the description. She answered that NO, the bag had no stains and that it was in great condition. I finally decided to buy the bag and PAYED for the authentication and quality control in which they told me that the bag had a small stain in the interior and deducted some of the price. So a week later I get my bag and HALF of the leather of the 350€ Bag that I payed was another colour. It’s been a MONTH since I am trying to get my money back since the bag did not fit either the description OR the condition requirements and that HUGE default was not specified by the quality control team. They just said that I can’t be refunded because “you could see the default in the pictures” which isn’t true. If you want a trustworthy place to buy go to The Real Real their team is competent.”
Vestiaire Collective 1 star review on 21st July 2020 Vestiaire Collective 1 star review on 21st July 2020 Vestiaire Collective 1 star review on 21st July 2020
Helpful Report
Posted 5 years ago
Maz
Unverified Reviewer
“I have sold items 2 monts ago and VC still hasnt paid me and seems to have no intention to do so!! I could have kept the items for me but now I have lost it for NO money. Absolutely fraudulent to take clients money!! I am horrified by such behaviour. Of course there customer who is the worst one keeps telling you to be patient and that your situation will be dealt with but it's only copy/paste messages and no one helps you. It's a scam! This platform is TO BE AVOIDED!!!”
Helpful Report
Posted 5 years ago
Andre
Verified Reviewer
“Vestiaire Collective's AUTHENTICATION AND VERIFICATION program is just a fiction! They do absolutely nothing! It's just a way to get extra money from the buyers! As a DSQUARED2 expert with 15 years experience I've counted a lot of fakes selling on their platform. They don't even have a report or contact button on the items page. It seems that they don't care about the reputation but think only about a profit.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I had sold a beautiful vintage Hermès scarf for $170. While listing the item, I was asked where I would be shipping from. I listed the item as being sold from South Korea. I'm an American expat and my account has my American bank information but I don't currently live in the States. This caused Vestaire to issue me a shipping label shipping from America despite asking where I was shipping from. They could not reissue a different label and stated that I could either ship the item to them at my own cost or change my bank information to a korean bank and re-list the item- losing out on a seller. I had to cancel the sale. I love the idea of Vestaire but it has so many flaws imbedded in their system, and customer service representatives are incredibly incompetent and not properly trained. Just today, I asked how one can comment on a person's wishlist. The rep said that not possible only in item comments can you leave a message. Umm, I received a comment on my wishlist from another seller on my wishlist and wanted to learn how to do that myself, which is why I contacted them. They don't even know the company they work for or what sellers and buyers can do on their site. Its ridiculous.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“They thought my bag was a fake one, so they mailed it back in a random tiny box without any protection(I paid for the shipping). When I opened it, all I saw was my crushed bag.”
Vestiaire Collective 1 star review on 11th July 2020
Helpful Report
Posted 5 years ago
KS
Verified Reviewer
“FRAUDSTERS! They cancelled my order, saying the item is not available (fair enough, it happens). YET A MONTH LATER THEY TRY TO TAKE MONEY AGAIN from my card after issuing a refund.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Missing momey for my sold items. This happen for the 3 th time in a row. The missing money from the item i ve sold it happend again 10153281  got sold for 1092 and i should receive 819  but i receive 807 2 item 10649438 got sold dor 610 i should receive 457 but i ve got 446 instead This thing happen for the 3 time in a row. Pls help or i will stop  selling items on this website. My acc is in£ and i ve listed my items in £ also.  Maybe tomorrow i will sell something else and i ll notice missin 300£ . Pls help as o have no answer from my first complain.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Terrible app and customer support. Inflexible and requires lots of effort to list an item. Spent so much time listing and listing got rejected because it "doesn't match" their ridiculous requirements. They decide the "suggested price" even when they have no clue of the product. Customer support is never online and when online does not have direct back-end access to your account status. Everything is not linked. You have to manually provide reference number. OVERALL THE WORST RESELLING APP USED EVER”
Helpful Report
Posted 5 years ago
EmmaE
Unverified Reviewer
“The most appalling customer service. Three times I've purchased items that never materialised despite being just listed that day or one day prior. Then they sit on the refunds for weeks. Was provide a paltry voucher for $25 when I complained, which doesn't even work. Customer service (online chat) were unhelpful and rude. Refused to let me talk to a manager and refused even to provide contact details to escalate my complaint. I was told twice "they do not give out that data." Ended the chat when a snarky comment and a smiley face. That's insulting after repeated refusals to help. Will never use them again!”
Helpful Report
Posted 5 years ago
Sally
Verified Reviewer
““Seller” obviously doesn’t have / doesn’t intend to sell the item. VC says that if I make further enquires the process will “take longer “ Fake site”
Helpful Report
Posted 5 years ago
Adriana
Unverified Reviewer
“Can I give no stars? First of all their level of english is just far from acceptable. They write same messages in return to different emails. I bought shoes from them- received two shoes in different sizes, didnt wear them once and decided to sell them two years later- it turned out that they are two different when buyer called me liar. I wrote them an email that I want my money back since shoes dont match description- no one wrote there they are two different shoes! they told me to send them back- then I received an email that they cannot do anything about it. Honestly... They make law that doesnt obey actual consumer law! Its second time I have to open a case with help of the police because they are bunch of scammers. Now when I reply to their email I get NO REPLY emails back, suddenly it doesnt exist even if we exchanged plenty of emails before...”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Item didn't exist”
Helpful Report
Posted 5 years ago
Lee
Unverified Reviewer
“two for two fails. first item ordered was not as described, thankfully they did well and refunded my money, but still disappointing. second time, i made an offer on an item, it was accepted, i made immediate payment. then the seller decided it wasn't available anymore. guess they got a better side offer. i have been advised i will get as refund 'as soon as possible' yet paypal refunds are pretty instant, and they have done nothing, so i opened a dispute. buyer beware. l certainly wont be bothering again, asked them to delete my account - of which locking me out was instant, if only they could manage the refund as fast...”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Customer service operators especially on the chat line, Are extremely rude and inexperienced. Also conflicting advise is offered. The return process for an item misdescribed is fraught, and quite frankly not worth the hassle to bag a Good deal! The Seller/ buyer account site is poorly Designed. If you do buy or sell here, I urge you to always use PAYPAL. That way the dispute process will be easier than trying to deal with Vestiaire direct. PayPal will always act on your behalf, and put a a hold on the Vestiaire account until they are satisfied your complaint has been upheld. Shamefully, if you have to deal with Vestiaire direct, they will attempt to wriggle out of any dispute.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Extremely poor customer service and business tactics. Legitimate luxury resellers always offer returns. If you order from certain sellers, VC will not refund your money. Also, many fakes are floating around on their site and quality control passes the items on. Customer service will give you so many different answers on things as well. Save yourself the unnecessary stress and avoid VC!”
Helpful Report
Posted 5 years ago
JL
Verified Reviewer
“I bought a bag and sold 1 of my bag at the same time around 2 weeks ago. 1) seller was dishonest on the condition of the bag even when asked and Vestiaire EU passed it on their quality control. 2) i was honest my bag was recoloured, Vestiaire Hong Kong missed it out in the description and rejected it claiming it was redyed. And when I made a complaint, they claimed Chanel banned them from selling bags that have been refurbished in any way. I don't believe this is possible since they are 2 completely separate organisations. Probably done just to avoid compensation of any kind. Not mentioned I packed my bag very carefully, stuffed to keep in it shape and bubble wrapped to keep it from bumping. It came back haphazardly thrown in a box and flattened as if the authenticator sat on it. Decided i had enough. Account will be deleted once I have settled the bag I've bought. Highly doubt i will get any form of compensation back based on their initial reply too.”
Vestiaire Collective 1 star review on 28th May 2020 Vestiaire Collective 1 star review on 28th May 2020
Helpful Report
Posted 5 years ago
Bethany
Unverified Reviewer
“I personally would not buy from this site. I found a listing for a Chanel diana bag offered by rebag on Vestiaire that had pictures of two different bags. Vestiaire claims to check all pictures before approving something is authentic and this level of carelessness leads me to believe this is not a reputable retailer and I would be very concerned to spend over $3,000 on an item that is clearly not marketed properly and most likely a fake. As you can see from the picture this is clearly not a diana bag.”
Vestiaire Collective 1 star review on 26th May 2020
Helpful Report
Posted 5 years ago
Pauline
Verified Reviewer
“I made an offer on a bag from SemiH in France which he accepted. 21 days later, I see a refund appear, no explanation. It was the 1st and last time I will use them. Avoid like the plague!”
Helpful Report
Posted 5 years ago
Minky
Unverified Reviewer
“First time making a purchase and I am not satisfied. For one they are holding my money waiting for the seller to respond. The seller has not responded. It’s a waste of my time and money. I could have used my money to purchase a bag on another site. The sellers should be banned from selling when they don’t respond or ship out of a item. When I contacted customer service they said the seller hasn’t even been online in over a month and I have to wait 15 more days before they can cancel the order and refund me. I should be able to cancel my own damn order. Beyond ridiculous. I usually order from fashionphile. I ordered from this site because the typical bag that I wanted I couldn’t find anywhere else. Will not be ordering from the site again. I’ll stick to what I know which is fashionphile. They need to better monitor sellers accounts and their last activity. It should been visible to buyers to see when the last time a seller has been active on the site. Had a known that the seller hasn’t been on in quite some time, I would’ve taken my money elsewhere. REF:9442278”
Helpful Report
Posted 5 years ago
Vestiaire Collective is rated 1.5 based on 1,438 reviews
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