Name: Vestiaire Collective
Rating: 2.47

“I’ve been selling authentic brand name items thru websites like Vestiaire for years (Poshmark & Tradesy). For some reason, even tho I posted pics of proof of authenticity such as receipts, etc, my items still keep getting rejected! This is after waiting for 48hrs after upload! Aside from the fact that they don’t even have customer service! The only way you can contact them is via social media or Twitter! Which I find very frustrating and bad business!”

Helpful Report

Posted 3 years ago

Dear Member, We are sorry to hear that your item has not been accepted for sale! We reserve ourselves the right to refuse any item that does not meet our criteria. Upon checking your latest deposit, we must inform that our team will need a picture showing your item's inside brand label and another one showing the serial number is needed. Thank you beforehand for your understanding on these requirements and rest assured of our availability, The Vestiaire Collective team

Posted 3 years ago

“I’ve been an avid seller for a year now and made another sale… only to find out that they have removed my country from the pre paid shipping list. Without warning or notification. I live in Dubai and we don’t have a regular postal system here, so to use registered post myself it would cost at least $100 (as I’m not a business like Vestiaire). Spoke to customer service and they gave no explanation just ‘sorry we removed UAE and Turkey, now you have to pay it yourself’. Honestly so devastated as someone who works in the fashion industry and valued a website like that for contributing to sustainability. And to cancel UAE is crazy considering the luxury fashion resell business is at its highest. I really hope they changed it back, because including all but two countries feels like discrimination.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Appalling experience. They have not refunded me for two items I sent back. The first a pair of boots advertised as size 4, but actually a size 5. The second a bag advertised as leather but actually polypropylene and likely fake. Their customer is without a doubt the worst I have ever ever experienced. I have experienced Gaslighting, ghosting, stonewalling, lying and manipulating, ignoring, contradicting and disconnecting. I got notifications saying I would receive a refund. I then experience 3 customer care reps in a row who disconnected me. One of them told me that there expert team had concluded the boots were as advertised, even though 1. They were sent back to the seller, not the team. So a total lie. They also had previously agreed they were sold not as advertised. They insisted they had sent me emails advising me to send the boots back and let them know, even though they can see all notifications of emails on my account, and there just were no such emails. They were changing their tactic and story every time I contacted them. It’s an aggressive consumer intimidation policy of customer service. That is acruelly illegal. I had to take a day off work from the stress of been online for 2 hours and the trauma of what I experienced. They are bad for your mental health. I’ve had to go to the European consumer centre for resolution. I will not rest until they pay me what they owe me. Ultimately it is theft. They have stolen from me.”

Helpful Report

Posted 3 years ago

Dear Jessica, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I have been a customer of Vestiaire for eight years now, but I won’t buy from them now in the UK because everything seems to be shipped with evri, surely the most unreliable delivery company in the UK and there’s too high a risk of it going wrong. I’ve no idea why a company like Vestiaire which aims to be associated with luxury and ethics should partner with a cheap-for-a-reason delivery option with such a poor reputation. When things go well Vestiaire are great; however when there’s a problem, their customer service seems to struggle. Recently I bought three items via Vestiaire’: one was cancelled by the seller without explanation and evri lost the other two (sent by two different sellers) in transit. Eventually I got refunded but to achieve that, I was contacted by eight different customer services representatives, none of whom seemed to have any awareness at all of what their colleagues had been saying or doing. I received four different requests from four different people to send ID and a written statement, three of the requests days after I’d already sent this! It was a stressful waste of my time to have to repeat everything over and over and surely a waste of their team’s time too to do everything in octoplicate. A pity because with an adequate courier company and better trained and resourced customer service, they would have been great.”

Helpful Report

Posted 3 years ago

Dear S, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will remain available if any further request needs to be looked into and to make sure you did receive your 3 refunds in this case. Thank you for your understanding and see you really soon, The Vestiaire Collective team

Posted 3 years ago

“I was a seller on Vestiaire for a few months and I resented the way they pushed me to lower the prices of my items and rejected other items. So I left the site and went to Tradesy where I had a much better experience for many years. Imagine my dismay when Tradesy was sold to them. I delayed moving my items over to them until the last minute. Then unfortunately I was forced to do so. As soon as I moved my items, they started hounding me about dropping my prices. I couldn’t manage my items unless I accepted their prices for them. I had bought some items for thousands of dollars and their aggressive takeover of my items once again proved to be too much of a hassle. So within a few days of moving my items I deleted the account. I’m disappointed that Tradesy was acquired by them. I miss Tradesy where I was treated with respect as a seller and was not bullied constantly to lower my prices.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Hello, I had a bad experience with returns. The short history about my situation: I bought a bag. The description of the product indicated the sizes 32x20x16. But, when I received the bag, I saw that the sizes didn't match the description. They turned up 24/15/12 only. I wanted and was sure that the bag would be bigger. So, our love Vestiaire Collective send me answear and offer: You recently returned this item to Vestiaire Collective, and our team has now completed a second check. After careful re-examination, we can now confirm that the item matches the description and photographs provided by the seller. We have relisted the item for sale on your account at the original price. Once it sells, we will package and ship the item to your buyer, and you will receive the full proceeds of the sale, minus our usual commission. If you would prefer to have the item returned to you, please let us know within 24 hours so that we can arrange the shipment for you. To do that, click below on desktop and complete the contact form, selecting ‘Refund & Relist’ and then ‘I’d like my item shipped back to me’ from the dropdown list. " I want my money back and they refuse to do it. I have all the photos, all the evidence of the Seller's mistake. No reaction to this! Maybe someone had a similar situation. Help! Thank you.”

Helpful Report

Posted 3 years ago

Dear Irina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“The worst customer service ever! They try everything not to offer after-sales services. They don't even have a call center number. I had several very negative experiences. They lost my items in the shipping. Bought a very expensive piece of jewelry it wasn't shipped for one month. The information on it was wrong they promised a $100 voucher code and didn't honor it. Not reliable, and platform to buy or sell!”

Helpful Report

Posted 3 years ago

Dear Member, We are getting back to you regarding your recent experience with our platform. Upon verifying your queries, we kindly inform that our team shared with you the expiration date of your $100 voucher. We however could not locate your request postal litigation requests regarding the lost items you have mentioned. This is why we invite you to contact us right below and provide with your item references : https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. The Vestiaire Collective team

Posted 3 years ago

“I was a former seller with Tradesy and did an enormous amount of sales with them, never had any problems whatsoever...then they were bought by Vestiaire. Wow, what a mistake. No sales, only likes, people asking for ridiculous prices because they have to pay custom fees, customer service is awful. Have switched back to Ebay and Poshmark, slowly removing everything from Vestiaire. If you're on Tradesy and they want you to swtich...DON'T DO IT!!!! Save yourself time and aggravation, go somewhere else to sell. Plus I understand they are going to raise fees too. Tradesy, you did us wrong! I hope you don't go down with the french ship!”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Make sure to get back to us and provide with further information, if you still require support, we'd be glad to help ! We hope to see you again really soon, Best regards, The Vestiaire Collective team

Posted 3 years ago

“Very poor customer service and unfair business model. I shipped an item to a buyer on the day of a purchase, 16 days ago. Vestaire Collective successfully collected money from the buyer. The buyer didn’t pick up the shipped item for about two weeks. I am still not paid. I’ve contacted customer serice a few times and asked for my item to be shipped back since the buyer didnt want to pick up the item from the collection point. My request hasnt been addressed and there is no help so far. This is a serious flaw in Vestaire Collective’s business model as far as customer satisfaction is concerned. But presumably Vestaire Collective is earning interest on the money they pay to sellers with significant delay. I still havent been paid.”

Helpful Report

Posted 3 years ago

Dear Member, Thank you for taking the time to bring your request to our attention ! We kindly inform that our team got back to you in the meantime, regarding our action with your buyer. Make sure to check our message, we've sent to you via our help chat in the App, for further informations. Thank you for your understanding, The Vestiaire Collective team

Posted 3 years ago

“The very first item I sold on Vest. went badly. The buyer claimed the box was empty. I got no real information from Vestiaire but was able to chat with an agent. They told me that they were investigating but I would get my money back. Then I got an email tonight saying the wallet (expensive one!) was being returned, but how is that possible when the buyer claims they didn't get the wallet. Then I get another email saying the wallet didn't match the description, it was going to hurt my seller rating and that I should be more careful! I tried to chat and email, but both functions were not working. I couldn't do anything and now wonder whats going to happen. sellers beware. Don't sell anything expensive until you feel safe on the site. I don't and once I get paid for two other items I sent (if I get paid) I will close my account unless they contact me to resolve the issue I also got a message from a buyer in Europe who bid 607 Euros on an item. I saw their bid as 500 dollars. Not sure why it was a hundred less, and then when they tried to check out, their price was 880 euros. So I lost the sale of course. They were charging over 200 for customs?”

Helpful Report

Posted 3 years ago

Dear Michael, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“VC only cares about getting as much commission as possible. They are abusive in this respect, and in situations where they promise not to charge a commission (i.e. reselling within 72hrs of receiving an item u don't want), they come up with excuses to charge it anyway. Very unpleasent web and very poor in the way they comply with their own regulations”

Helpful Report

Posted 3 years ago

Dear Analisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“My daughter bought the handbag for me ( my birthday) fro the seller name Niki.The seller said the bag very good condition and when I ask her any dust bag she said yes. My daughter did pay $25 for Physical quality control and authentication. We received the bag with non brand dust bag and inside the bag has a bid scratch. My daughter send two emails but no reply and finally she did open the chat and send back the bag for another check. Today my daughter received the email said the item matches the description and the photographs from the seller.I don’t know why the person check the bag can say like this The bag came with non brand dust bag The seller posted the photos outside the bag she didn’t post any photos inside the bag .She didn’t mention anything about the scratch inside the bag. This is the first time my daughter bought from VC and she is so disappointed Ref #25746224 Oder No: 63588084”

Helpful Report

Posted 3 years ago

Dear Nina, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“I have a very mixed experience as a buyer and as a seller. The main issue is a quality control. I recently purchased pants that passed quality control. When I received then they turned out to be too small. However I was able almost pretty much immediately to resell them. But then VC cancelled don’t sell bc the pants didn’t pass the quality control… and the pants still had the tag on them from the original quality control with they passed! So how does that work??? I also had other issues with quality control. At this point I’m too disappointed to sell or to buy anything in there.”

Helpful Report

Posted 3 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“Vestiaire is there to reap you off big time. I have recently sold my Cartier tank watch and Vestiaire just changed my offering price without my consent and I only found out when they sent me my amount. I have been asking for HKD8100 and they changed my offering price to HKD7055 after I sent out my watch. They refused to send me back my watch and their customer service staff just emailed me their 19 pages of terms and agreement. Their staff clearly was extremely unhelpful and tried to brush off any complaints. They also reap people off on the exchange rate. I have screenshot the conversation with the buyer and found that the exchange rate was 20% more than market rate.”

Vestiaire Collective 1 star review on 14th September 2022

Helpful Report

Posted 3 years ago

Dear Carrie, We'd first like to thank you for bringing this matter to our attention! This definitely needs to be checked again by our teams. Could you get back to us and provide with further details, such as your sold item's reference for instance ? This would help us identify first your request and share more information on the price difference you observed. In parallel, we take this opportunity to inform that cross-currency transactions are submitted to a financial partner, which operated currency exchange rates. Thank you in advance for your feedback, The Vestiaire Collective team

Posted 3 years ago

“What an absolute nightmare to work with Vestiare at this moment. I sold over 100 pairs of exclusive new shoes and jackets, and I never ever had a problem. But ,last week Vestiare was able to cancel 4 orders with a total worth of €3800,- this due to the incompetence from the Vestiare Employees. For the 2 Loro Piana items they made up the so called ‘quality reports’ at REF: 25220275 their issue was ‘ direct sale’ and ‘wrong material’. Both are complete incorrect, and I still don’t know why they exactly canceled it. I sent them an e-mail on 01-09-22 about this issue, and asked them kindly to call me on Monday 05-09-22. MR. LUC R replied 03-09-22 to my e-mail about this issue with the following note: We noted it, and we will let you know They never ever gave me a reaction or called me, very professional. For the other Loro Piana jacket (I will help you vestiaire, REF: 22516730) they said it was to much worn, that is a surprising fact since this jacket was always in the closet. but ok, the ‘expert’ did his job excellent and canceled my order, again perfectly worked guys! :( Regarding the Louis Vuitton and the Hermes I did not even get a report. They canceled the Louis Vuitton (REF: 25404684) due to the fact that they could not see if it was real, again chapeau!! what a knowledge they have at Vestiare, what a wonderful company to work with. That is why you pay the 15% interest, so that you send your product and they are not able to see if it is real, it sounds like a fairytale. I asked for several times for a reason why they canceled it, but they never responded to that. ( Send 3 times an e-mail, now 9 days ago) I also paid €12,- to get it shipped back, never had a conformation or tracking code, luckily the shoes are only worn €2500,- The Hermes are like the same story as above but with another reason, the reason was as following ‘Not Complaint’ so that would mean there is nothing wrong, but again they where able to cancel it. Please be advised that I sold over 20 pairs of Chypre sandals though Vestiare last 6 months, and now they cancel this item. If we take all these 4 cases we can say that Vestiare has to deal with a incompetence team without any knowledge. I asked them 48H ago for a solution or reaction, they never reacted so here you have your beloved review, I hope you can answer and compensate me now. sorry to see that you first need another 1 star review to respond. The orders that have been cancelled due to unknown facts: * Loro Piana Cashmere jacket REF: 22516730 * Louis Vuitton LV Trainer REF: 25404684 * Hermes Chypre sandals REF: 2505460 * Loro Piana jacket blue REF: 25220275”

Helpful Report

Posted 3 years ago

Dear Rutger, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 3 years ago

“The worst. sold an item, buyer succesfully received, but is not able to pay the amount via the platform. I've reached out the customer service to ask for assistance, but they are a joke...”

Helpful Report

Posted 3 years ago

Dear Pj, We highly regret to hear that you haven't been fully satisfied by your experience with our assistance! Upon assessment of your case, we have noticed that our team did proceed to your payment. Make sure to get back to us, should you have any other questions or queries left ! The Vestiaire Collective team

Posted 3 years ago

“READ THE BAD REVIEWS ON HERE BEFORE USING THIS SITE!!!!! I have used Vestiaire as both a buyer and seller and had horrific issues as both. Last month, I bought a skirt on the app and my package was returned to the seller (even though I didn't refuse the package and all duties and taxes were paid by myself at checkout) and as their flawed system just says it's 'delivered' because the item got delivered back to the seller, Vestiaire see this as transaction completed. Despite me raising this issue within the 72 hour time frame that they advertise, over a week later and I have no conclusive or helpful response from them. The seller BLOCKED my messages after agreeing to re-send it to me once the 72 hour time frame was over and Vestiaire released the funds to them. Vestiaire just don't care or have any intent to amend the situation and refund my very expensive transaction. It's essentially theft as they are trying to brush it off seeing as they have a 'Delivered' tracking number. Their customer service is APPALLING and they won't help you if anything goes wrong. I strongly advise against buying from this site, unless you want a drawn out irritating situation where it feels like you're talking to a brick wall. This is the second time in 4 orders on the site that this has happened to me. If you do use it make sure you use Paypal like I did, so that you can claim the money back in situations such as this. Hands down the worst customer experience & service from a platform in my entire online shopping experiences. You have been warned!!! I am sure they will respond to this review with some BS defence stating that they'll email / get in touch with me to try and resolve it, but that's all smoke and mirrors for these review sites to avoid scaring away other potential users. They won't ever help you as I've had this happen prior. Any notes they respond to an honest review seeming that they are willing to help you is absolute BS and to seem as though they aren't as bad as they really are to other potential users of their site and services.”

Helpful Report

Posted 3 years ago

“Vestiaire Collective LOST IMPORTANT DOCUMENTS of my watch. Their personnel did not check the package properly (VC sent me a video of the opening of the box that also shows they threw it away) and threw away the maintenance papers etc that were included with it!! The watch was returned to me as they marked that the dial was not authentic - ok I'll double check this on proper dealer BUT they only returned the watch. Not the papers, they had not even checked them! They have taken zero responsibility of loosing these papers. Zero. I still have photos of the papers and they were shown in the selling add. This is totally absurd!!”

Helpful Report

Posted 3 years ago

“league watch out for this company! my account was close after sold 50 items sold. I can't get access and money back. I don’t broke any rules all item was authentic No contact with customer service. No money for 19000 €. If you don't want to lose better don't sell anything via this website!”

Helpful Report

Posted 3 years ago

“I purchased a lady dior bag that was described to have "minimal wear" and be in "excellent condition". I had the bag authenticated through vestiare collective so i could have peace of mind. When i received the bag, it had much more damage than the seller disclosed which vestiare collective failed to disclose as well. The bag reeked badly, the stitching was falling apart throughout the bag (threads undone and poking out everywhere and the stitching completely undone on the handles), it had also been repainted so the texture did not feel like soft lambskin leather at all anymore. I reached out to vestiare collective and they asked me to send it back to inspect. They claimed to find nothing wrong with it and posted it for sale under my own account so they could resell and gain commission AGAIN. I was forced to reach out to my CC company to file a dispute which hopefully gets resolved. Vestiare collective deactivated my account and currently i'm out of both thousands of dollars and the bag. BEWARE.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews