Name: Vestiaire Collective
Rating: 1.95

“Made a $2k purchase (first purchase ever from VC) and got back a quality report that the item did not match sellers description. All the report said was care and maintenance and bag redyed, but did not specify if it was the whole bag or just part. To me, that matters. I asked customer service multiple times and they refused to give me more details, basically just kept repeating themselves that I needed to make a decision based on the info, which was minimal at best. They were quite rude about it, actually. It's hard to make an informed decision without all the facts. They have the bag in front of them for authentication, but can tell it's been redyed, but can't provide details on the redye? That's ridiculous. Especially for $2,000, that's a big decision. This is my first and last purchase with them, as I've had better experiences on other sites, by far. They are an absolutely terrible company just looking to rip customers off. I highly suggest going to the other popular 2nd hand sites, i.e. PM. Nothing but disappointment. Worst ever.”

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Posted 1 year ago

“Already 2 weeks wait to get a confirmation of a refund for the order that I see as not shipped (since 23rd Dec). The seller confirmed that the parcel was not given the tracking numbers (carrier’s mistake probably) and no-one can localize it. So it was reported also by the seller to Vestiarie. As mentioned in the terms and conditions, I should have the money back shortly after 30 Dec. Meanwhile the customer care keeps on replying they need another 48h to solve the issue. After 3 weeks there’s neither any info on the parcel, nor refund process confirmation + customer care is days late with replies… Huge dissapointment!”

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Posted 1 year ago

“8days still never sent out my order. they took my money and never send my anthing. I have to contact paypal and my credti card copnay today. stay away from this fraudeltn compnay. Sales Order 94030314 January 6, 2024 $228.54 Leather gloves Moncler Leather gloves Ref. 35225290 Leather gloves Moncler Leather gloves Ref. 35225290 Direct Shipping Order received On January 6, 2024”

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Posted 1 year ago

“Horrible service. They never reply if you want to have a refund. They are shady and TOTALLY UNPROFESSIONAL”

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Posted 1 year ago

“Purchased what was suppose to be a Louis Vitton purse and paid for authentication when I got it just didn't look or feel right. With some red flags they asked me to send back and are still saying it's authentic. I have asked them to explain how but they are saying the matter is concluded. I have now raised a dispute with the credit card company. I don't know what yo do about having the goods back as part of me doesn't want them trying to sell to someone else but the other part of me is I'm loosing loads of money. Won't be using them again as the customer service is shocking”

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Posted 1 year ago

“Obviously Vestiare ONLY CARES about their own profits I bought a very expensive 520 fr/eur Saint Laurent altered suit, which was supposed to be size 46, instead I got a clear size 44. I can NOT fit in this suit in any way possible. When I asked to return the suit, Vestiare didn’t even take into consideration my request, bearing in mind the value of the item. This is HOW Vestiere is treating their customers? Absolutely unbelievable. I would have never expected such poor customer service! Especially, as I paid over 500 francs (600 usd) for this item, which did NOT fit me at all & I could NOT even return it. Unbelievable. I will NEVER buy from Vestiere again. And do not recommend to others either.”

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Posted 1 year ago

“They charge 15$ for authentication, which is worthless because they have no idea how to do it. IF you see a lot of negative comments about their customer service, it's fully warranted. They have no refund service so if the seller is good , you're good, if not, tough luck.”

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Posted 1 year ago

“I just bought a bag from Vestiaire collective and it came not as described. I tried reaching out to customer service on their website 3 times and got no response, I also sent two emails and got no response. I am very disappointed and won't be buying from Vestiaire ever again!”

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Posted 1 year ago

“Do not expect your item to arrive. I placed an order on Vestiaire Collective in early December for Christmas, but the seller shipped the item without providing the necessary code to open the designated locker. Despite the steep shipping fees of 10-15 euros for domestic shipments, the site failed to deliver a basic service. When I tried to address the issue with both the seller and Vestiaire, they played the blame game, leaving me stranded without the correct codes to contact the shipping company. Despite my efforts to reach customer service daily for a week, there was no resolution. The item was eventually returned to the seller due to the incompetence of Vestiaire, and there was no apology or plan of action to prevent such mishaps in the future. Their repeated response of waiting to hear from the shipping company was utterly inadequate. A week of no follow-up and an inability to provide pickup information make this a truly terrible experience.”

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Posted 1 year ago

“I would have liked to give no Star to this review, which unfortunately was not possible. I ordered 200€ sunglasses over the platform that arrived with a high delay because tracking numbers changed and the article was repacked and resent multiple times. When the article reached me (after already being in touch with the customer support) it was completely destroyed and I contacted the support with the multiple tracking numbers to get a refund. The glasses are scratched, completely out of shape and the Etui looks like a car drove over it. The article had clearly been repacked after being destroyed and sent to me, as also the multiple tracking numbers and the long delay show. Following the requiries of the damage report I handed in all the documents (including a handwritten declaration with dates and all tracking numbers) and multiple pictures proving how I received the article. The customer support was absolutely unfair trying to put the blame on the delivery service. In the end they accused me of not following their shipping policies for whatever reason even though I didn't sent or return an article... The case was handled by different support people creating confusion and feeling absolutely not understood or valued as a customer. They now leave me with broken sunglasses and a 200€ damage. The worst part of all is that the customer support sent me pictures how their employee wrapped my article and the pictures CLEARLY show that the article is completely damaged! Still they don't cover the damage sending me standardized emails which is beyond unprofessional and embarassing...”

Vestiaire Collective 1 star review on 23rd December 2023

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Posted 2 years ago

“Do not sell with this "company" previously I had people damaging items and then claiming it is not as described, if you buy a UK 8 it doesn't fit the same as a US 8, I also give measurements, well, a US 8 is a UK 12, totally different sizing, so if large size squeezes into a too small size, yes, there will be damage! Latest is a pair of shoes, I mentioned there are small signs of wear, which you would expect if you buy used shoes, then had countless pictures, including the insoles that showed the small signs of wear. Guess what, the experts there decided that they have small signs of wear, yes, they were mentioned and pictured, is their quality control legally blind or certifiably stupid? I'm done with the crooks, less stress to gift items or sell them on eBay, I am not there to have stress and make money for a company that is incredibly incompetent and only seems to employ people who possibly need help to find their own bottoms! eBay, everything is forgiven, Vestiaire hopefully goes bust”

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Posted 2 years ago

“BUYER BEWARE!!!! I purchased a purse as a Christmas Present for my wife. When the purse arrived it has a VERY STRONG chemical odor. Strong enough that when my wife got home from work she asked me what the smell was as soon as she walked in the house. I called within minutes of receiving the item and let them know that the purse had a strong chemical odor. The told me to send the purse back. ONCE I SENT THE PURSE BACK THEY ONLY SAID THAT THEY WOULD RELIST THE ITEM FOR ME, WHICH MEANS THAT THEY ARE OK WITH THE NEXT PERSON RECIEVING A STINKY ITEM. THIS MIGHT BE THE WORST CUSTOMER SERVICE THAT I HAVE EVER HAD. THEY ALSO REFUSED TO LET ME SPEAK TO A MANAGER. edit: Also the seller was listed as an expert seller which by their terms gives me 14 days to return and it was returned within minutes of being received. They also list odor as unacceptable on an item classified as "Very Good Condition" and wont honor that either. SO SAD”

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Posted 2 years ago

“They are so slow to respond and help with expensive purchases, bought a rolex and paid for them to authenticate it and check reference number, serial number and show a picture of the movement. They did nothing of what i asked, thats unacceptable when im spending 3,5k with them. Their site allows sellers to lie about their watch diameter and face no reprecautions. The watch i bought was listed as an explorer but when i went and got it checked it was a redialed airking. The watch got through their supposed "professional supervision" without them noting or checking that the watch is not damaged or waterproof and i receive a watch that has condensation on the crystal. Currently i have been trying to get them to send me a return label but im not hearing anything from them other than getting a copy and paste generic "We know waiting can be frustrating, but we are busy and is trying hard to get back to you". I recommend not buying watches from this site”

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Posted 2 years ago

“Do NOT use Vestiaire Collective. I have bought 3 items and sold 2 and every single transaction was a headache and it was all caused by VC. The app is complete trash, full of bugs and glitchy af. I received plenty of offers on my items but the VC app never sent notifications to me to alert me to them, even though my notifications were turned on. VC never included my house number in my address, no matter how many times I updated it. Every time I ordered something my package did not contain my house number in my address and would be sent back or I had to spend hours on the phone with shipping companies to fix it. After sending an item that had been sold within 3 days of the sale (a 5 day period is given before it's cancelled). After I shipped it, VC cancelled the sale even though it also showed it had been sent successfully. It took 1.5 months of long hours on the chat and with the buyer to finally get paid. I ordered another item and again the shipping address did not contain the house number even though I corrected it over and over again. I paid extra for a home delivery and ended up having to spend hours on the phone again with the shipping company to re-route it to a packet shop for pickup. I requested to have a refund for the extra shipping costs I paid for a home delivery--the LEAST VC could do--and the customer service repeatedly said they were sorry and understanding of my frustration but offered no solutions or help. They didn't even offer a solution to fix the ongoing house number missing from my address. So I have had enough -- I'm deleting this app and never purchasing anything on it ever again and I will make sure to spread the word that they are not worth any other person's time or money. There are other great secondhand platforms out there that actually work, have decent customer service, and user-friendly platforms... so BYE!”

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Posted 2 years ago

“I was a very satisfied Tradesy customer. I had a small transferable credit which rolled over to Vestiaire. I find their site incredibly laborious to navigate, and their platform does not store my sizes or preferences regardless of how many times I 'save' things. Customer service is a joke. Further, I have several new high end items for sale, which they keep trying to get me to lower to prices that are lower than poor quality one would expect at Target. I'm through with this terrible sham of a company. I highly recommend Mercari. They're from Palo Alto, CA, have excellent fast customer service, great buyers, easy to list, reasonable fees, and fast bank transfers. They aren't necessarily a platform for high end Gucci bags (for example), but I have sold a variety of items ranging from my collections of Alessi (Italian) coffee sets, to my fencing foils, vintage Armani hats, and beautiful vintage collection of baby clothes from the 40's. I love Mercari. Bye Bye Vestiaire....terrible site....pompous name ...and I'm passing up on my silly little $32 credit from Tradesy days just to rid myself of the nightmare experience.”

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Posted 2 years ago

“I'm not sure how they can still be in business, the customer support is not there, as a seller, you are totally lost, they do what they want, pictures don't upload, the website lists it as another item or brand, despite the fact that you listed it as the right brand. I'm not sure there are people on the other end, their authentication service is ridiculous and only there to make money, I listed twice items and showed all the flaws clearly and also mentioned them, they rejected despite those flaws and didn't even ask the buyer, who then messaged me, we (with great difficulty) communicated that I would list on eBay and they ended up buying this way. I take pictures of all items I sell, as some buyers switch the items, claim they got something else and you get something totally worthless back, Vestiaire just doesn't seem to care.”

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Posted 2 years ago

“THE WORST! Never order anything from them. I have been buying and selling on the site for a couple of years, and it has gotten worse and worse. I ordered two things over a week ago. One order is lost and the other was never shipped by the seller, and Vestiare is not refunding the charge, even though they say they do it automatically after a week. The chat is horrible and no help. They just repeat useless information about their policy and don't DO anything. It is impossible to get anyone who can actually help you. There is NO customer service. AVOID THIS SITE.”

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Posted 2 years ago

“HORRIBLE for sellers. Ive sold hundreds of items on eBay, poshmark, Mercari. Every platform has its quirks but this one is NOT WORTH IT They police your photos. I tried to model clothes and they deleted them. Close up photos - deleted. I have learned from years of selling PEOPLE WANT to see clothing modeled. They ban you from chat for no reason. Nothing but low ball offers and a glitchy site. Always trying to get you to lower to Walmart prices. They just DELETED 300+ of my listings because they no longer support the brands I’m selling …. Like what ?? Are you trying to lose money and sellers? I even had people ask me in chat “where did that dress go I wanted to buy it”. Some “green washing” PR stunt NO ONE asked for… Also they won’t let buyers cancel an order, so I had to ship a buyer an order they did not want and felt bad… like why can’t you just let them cancel? Bizarre !! STAY FAR FAR AWAY”

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Posted 2 years ago

“They are incredible horrendous, they now use Royal Mail tracked 48 for sending, twice now something went wrong with the scan, despite the postman having picked something up, instead of the confirmation mail I get that they couldn't pick up my parcel, you kidding me, Royal Mail has it, the idiot bot who claims to be customer service tells me each time to wait, then it shows as not sent, I lose my item. I asked the postman, he said he can confirm he picked it up, but it is the system, tried to talk to Vestiaire, gosh, almost like talking to a brick wall, they deliberately never give you a straight answer or do anything. I noticed they even have stopped replying to reviews with their generic copy and paste BS, given up the pretense to care, but however they still send their shills to post glowing 1 liner reviews about how great Vestiaire is. Btw be careful, they also change all the time their criteria, but never tell you, so the clueless and untrained who pretend to be authentication can knock back cheaper items to make their cut, because when it comes to high end, they are totally lost and about as smart as their customer service. Total shysters, Vestiaire is not interested in the environment, they are interested in ripping buyers and sellers off, I think the only reason why they have a 1.6 star rating is because they send their shills to do the odd 5 star review”

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Posted 2 years ago

“Absolutely horrible, sold an item and sent the same day, then it is at the parcel shop ready for pickup, only the buyer tells me she goes there every day, the parcel shop can't find it, she tries to contact Vestiaire who request a lot of documentation from her that she doesn't have because she has NO PARCEL, according to the tracking it is still at the parcel shop, so the job from the "customer service" would simply be to call the delivery company (Evri) and ask to open an investigation, as Vestiaire has issued the label but they don't! So the buyer has no dress, I have no money and Vestiaire customer service tries to keep it that way, screwing us both over as they have the money, who cares about the buyer or the seller, if they would look at the tracking it is clear as day that I have sent it and the buyer has not received it, but the mental capacity of the people they employ doesn't stretch that far. This company is the worst and are possibly only in business because there is not enough competition. Customer service? You are having a laugh! They send out standard replies and avoid doing anything, not sure if their "staff" is too lazy or too stupid to do a good job, maybe they like their staff this way, because they have the money. I documented everything because with direct shipping some people steal items but they are not even interested. If you think Vestiaire cares about sustainable fashion, THINK AGAIN”

Vestiaire Collective 1 star review on 2nd December 2023

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews