Name: Vestiaire Collective
Rating: 2.47

“I’m still waiting for my order which is now well overdue, they state that I have received it but I haven’t, I’ve asked them which carrier they use for Australia & their response was they need my drivers licence passport No etc. they won’t track it for me until I send my details. It’s a disgrace.”

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Posted 3 years ago

“This company is absolutely a joke, if you think ebay is bad, this company 10000000% worst. 1. Buying Experience: They charge ridiculous amount for their so call "authentication by expert team", but they often get it wrong, fake passed as authentic, authentic denied as fake. Their representation of match description is pathetic, when items listed as new with tags, the tags are clearly cut off and re attached however it seem this is no issue to them as long as the tag is somewhat included. The tag also don't need to be designer label tag, can be any tag. This is from my personal experience, once received a dress claim as new with tags, the tag that was provided was the "do not remove if you plan to return" tag. When i questioned the tag issue, their customer service is like a programmed robot "our expert team found the item is compliant" and refuse to provide any resolution other than to have the item relisted at a loss. 2. Customer Service: they are like program robot, all the reply is the same, and it takes weeks to have one small issue to resolve, everything is will get back to you within 3 days or 5-7 days. Their chat function is a nightmare to use. 3. Selling Experience: Recently I sold an item, and their so call expert team couldn't verify and requested original invoice from me. In that email they stated if I don't have the required information, the sale will be cancelled and item will OF COURSE return to me free of charge. This is completely lies! I responded same day advising i dont have the original invoice. The sale obviously cancelled, but they asked $12 USD from me to have the item returned, I reached out to their customer service to show them the proof of the original email that it will be free of charge. As expected, it responded by saying will reply to me in 3 days time. 3 days gone, no update, I reached out again, this time the agent said they don't have a time line when the item can be returned as they Prioritise new orders. WHAT THE!! they take less than one day to ship new order, but my item now sitting in their hands for 7 days and yet they don't have a time line. They only care about taken your money! to add to this, I reached out again and asking for update since its been a week now, the new agent now claim their expert team responded that i have to pay the $12 fee. So after waiting over a week no one bother to let me know i still have to pay the fee. She sent me another Euro bank account which is different to the one i received via email. so she want me to pay 12 euro now instead of 12 usd. They also didn't include their address as for international transfer this is a requirement and when i asked for the address the agent said will get back to me in 1 day. OMG!! is this company run by a group of kids? They ask customer to pay but provided incomplete information? I reluctantly paid the $12 to their US bank account as provided in their original email (as euro costs me more) and i have to google their US address given their staff doesn't know their own company address. After submitting the payment, the agent claim their US account no longer active!! and i have to wait another 5-7 days for update of progress....... this is a nightmare. How can they operate a company by providing WRONG bank details, and now refuse to take any responsibility for it. Their instruction is unreasonable and pathetic. So now i paid the money and they still keeping my item and do not want to return it.”

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Posted 3 years ago

“The worse service ever .. NOT EXPERTS AT ALL .. same items form my Italian account they sold without doubt and same items from my polish account they refused .. DONT TRUST THEY DONT HAVE EXPERTS I would be worry to buy any item from them !!! All my items are 100% original and they are not able to verify and NOT ONLY ME have same problem .”

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Posted 3 years ago

“Super bad customer service. Super bad picture cropping as you can see from photo. They do not respond to fix it. Also this site take on sale items what are bought in bulk from AliExpress ( I see them there and they was identical. One thing is to sell high quality items / vintage or new. Other is : support Chinese business / economy with support sellers who buy bulks from there. This site is nothing what it was before corona.”

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Posted 3 years ago

“The two pairs of shoes I ordered last year worked out great. However, of the 4 pairs I ordered recently, I have zero pairs of shoes, and cannot even get a refund on the pair of shoes that their team inspected and immediately fell apart during first wear. I lost at least $50 in authentication fees since 2 pairs failed authentication, and the 1 pair *SHOULD HAVE* failed authentication. I have also lost $55 on the actual cost of the shoes that broke immediately during first wear. There is some mystery delay with the 4th pair of shoes, and no projected date when I will get them. And Vestaire Customer Service is refusing to offer me a refund on the broken pair, or even a 15% discount for my next order to make up for all this. That's probably a good thing, because I never want to order from them again. There are plenty of competitors, and you can bet they will be gaining market share with Vestaire's customer service.”

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Posted 3 years ago

“TERRIBLE EXPERIENCE. I purchased a watch that took about two months to arrive. I had a terrible experience trying to reach an actual person to help me with this (very frustrating). Their customer service is a robot. Turns out my package was lost in Hong Kong. I told them I no longer wanted the watch and they told me to return it once I received it. When I received it I immediately sent it back. Today I get an email saying that my return package arrived “empty”. They asked me to provide so many things yet I haven’t been able to talk to an actual person.”

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Posted 3 years ago

“FUIRE !!! L'entreprise ne possède ni expert ni authentificateur ! Si vous n'avez pas la facture, boite etc, il penseront que vos article sont des contrefacon, donc clairement le site ne possède aucun expert.”

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Posted 3 years ago

“Oh my God I wish I knew about all this reviews before buying thru VC this has being the worst experience. I am still waiting for an item they claimed to have shipped but Fedex stated that they never received the item for shipment. I have being in contact with VC several time, they keep telling me their experts are working on my inquiry to wait 24hrs. I have being waiting since April 25th, it’s now May 8th, NO ITEM NO REFUND they have being charged $1000+”

Vestiaire Collective 1 star review on 7th May 2022

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Posted 3 years ago

“My experience has not been positive. I sold shoes that took over a month to get to buyer then buyer contested sale due to package condition( it was lost for a month) I do not trust or plan on using them ever again. The real real is much more professional.”

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Posted 3 years ago

“Believe the reviews.... they are real. I wished I have read those reviews before started selling on their platform. They would hold payment without a reason even after the item has been accepted and approved. Customer service kept pushing payment date each time when you reached out. Just stay away and consign with other companies”

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Posted 3 years ago

“A terrible experience!. I am still waiting for my payment. I sold a CDior saddle bag, limited edition, for 1.800E. When it came to payment they sent me an email saying that for security reasons they had blocked my account and that they wanted proof of my address. I have been receiving payments from them before, I actually have sold 5 items and I have been labelled by them as an expert seller. I cannot provide them with the documents they are asking from since I temporarily live in a new country and the address on my commodity bills doesnt coincide with the address in my passport. In this case their automatic system where you have to upload the docs doesnt accept a purchase bill. I did sent one from Decathlon, proving where I am staying right now. My mobile bill is from my previous country and obviously doesnt coincide with my passport either. They have no right to ask me that my address coincides with my passport or my bills, I move around a do change my address quite often. In fact I am going to live off-grid next month and I wont have gas or tel bills no more. So they have built a security system that fails and it is illegit but I have to pay the price for it because when it comes to complains they make everything really difficult, a labyrith, so you give up. They redirect also every complain to a help center and in my case its been a month and they have not even answer, on top they dont give you a case reference number when you put the complain. They keep on sending me an automatic email, with a non-reply, asking for these documents, as it is my fault and the ball is on my roof. Laura B. Rotger Greece”

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Posted 3 years ago

“Horribly serviced with all of theirs assistants. Noone could resolve the matter. Not recommended. 100 % sure”

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Posted 3 years ago

“Terrible customer service. I bought an item that was lost being sent to their office for authentication. It's now lost over 2 months ago and they refuse to refund me . They say it's now an investigation with the shipper who I don't even know is . They send you pointless emails trying to reassure you , but never follow up . I am now too nervous to buy anything else off Vestaire. Very poor customer care . Doesn't even warrant this star .”

Vestiaire Collective 1 star review on 29th April 2022

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Posted 3 years ago

“You failed to send my items there no way to contact no one in the customer service dept. you sent to the wrong shipping address once and then just failed to send. My other item after checking it for aunthenticity . Your app sucks I loved it at first now I’m out of 1500 dollars”

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Posted 3 years ago

“I am a buyer from Singapore bought a bag from a seller in France. Vestiaire collected 'import duties' from me. But when DHL Singapore tries to deliver the item, it demanded for payment of import duties before it could release it to item. To my horror, I discovered that Vestiaire has declared the shipment incorrectly, resulting in DHL seeking import duties from me. Both I and DHL wrote to Vestiaire on 1 Apr to seek clarification but it refused to clarify directly with DHL on the custom declaration and even requested DHL to ship the item back to France. This is ridiculous. I have paid for the item and yet it is detained and at risk of being shipped back. I will bring this issue to both Singapore and French tax authorities to check if Vestiaire is accounting for the tax collected from its customers. The whole experience is extremely unpleasant and frustrating!”

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Posted 3 years ago

“Everything, hours spent chasing DHL paperwork, inability to download shipping labels, endless unresolved chats ,very low selling prices,& hanging around for couriers. I’ve deleted remaining items,& the app, stress wasn’t worth it, so unprofessional”

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Posted 3 years ago

“My seller was apparently slow in shipping my purchase so Vestiaire cancelled the transaction and returned my money, initiated entirely by them. Turns out the item had already been shipped and I received it a few days later. I was happy to pay for the purchase and keep the item but Vestiaire only offered the option of international bank transfer which would would of cost me a significant amount in bank fees. I requested an alternative method of payment, which took a long time to be provided. Eventually an option to pay by credit card online was offered, which I did. I was then asked to provide proof that I had paid - but offered no advance warning would need do this and their link did not generate a receipt. The whole time this was going one (over 4 weeks) I was constantly harassed with emails, arriving almost daily, clogging up my inbox. The emails were often vague and mentioned an enquiry I had never made. Wasted a lot of my time, plenty of polite platitudes in the emails but their way of handling this displayed a lack of concern for the customer. Very disappointed. Offered no compensation for the experience despite me requesting it.”

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Posted 3 years ago

“No one checks the items properly but you are forced to send them to be checked and thrown pay for it. It really is a shocking website and I wish there was an alternative. Bought this Hermes bracelet marketed at 6,5cm. I received it after it had been “checked” by the Vestiaire team only to find it was 7cm. I sent it back and they still confirmed it was 6,5cm. I have many Hermes bracelets so I know what 6,5cm is. Anyway after complaining they refused to give me any refund still insisting it was 6,5cm. Total crooks. So upsetting”

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Posted 4 years ago

“Ordered an item that was over 500$. The item was lost by the carrier and Vestiaire “investigated” and won’t issue a refund despite the fact they know the item was lost. They told me I was on my own and had to file a dispute myself. Shipping companies won’t let the buyer file, they want the seller to file.”

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Posted 4 years ago

“Followed their procedure,have proof of posting, it’s been lost by courier “ allegedly “, now four weeks since postage, all I keep getting is lies, lies and more lies. They say get back to you in 24 hours and they dont. Latest one investigation take 30 days, well it’s now over that since I posted and done everything asked. Never use this service again”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email

Vestiaire Collective Reviews