Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.49

1.5 Rating 1,438 Reviews

12 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 5th September 2025

(George) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Vestiaire Collective 1 star review on 28th June 2025

Jennifer Wayne

Vestiaire Collective 1 star review on 4th May 2025

FrancisOlivia 771 At Gmail. Com

385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service! Lost 2 packages of mine, takes days to get a reply and when I do get a reply it’s like they don’t know of anything and ask me for the same information!! Absolute jokers!!”

Helpful Report

Posted 3 years ago

“Absolute crooks, automated responses, no payment, I found a blog that gives me the email address and mail address of the CEO and he will drown in my letters and mails https://sellyourdesigneritems.blogspot.com/”

Helpful Report

Posted 3 years ago

“When the direct shipping started I was worried, so I contacted customer service how to protect myself in case the buyer damages something, they told me that I need to take a picture of the item and with the label! I always did, however they never check with the seller (another lie from Vestiaire) this time the "buyer" ripped holes into a brand new item, Vestiaire sent me some of their useless auto-replies as apparently they do not have customer service just mindless auto-reply drones, also the top was DRENCHED into a horrible perfume, causing me as an asthmatic to have an asthma attack, the item also has now sweat marks under the arms, I sent out a brand new item. Vestiaire refuses to even reply and send auto replies that the item was not OK. BEWARE of the liars and cheats. I shall be reporting them as not only has my item (new and with label) been damaged but they also endangered my health, asthma attacks are not funny! First they reply: "Dear Raphaela, I will be raising your inquiry to our Expert Team, please be sure that we are doing everything we possibly can to find the suitable solution, and as quickly as possible. I will get back to you within 3 working days. Thank you very much for your patience, I remain available if you have any further questions in the meantime. Kind regards, Audrey for Vestiaire Collective" AGAIN I tell them I have pictures with the shipping label back and front, no holes in the item. I get the usual spam bot reply: Dear Raphaela, I wanted to get back to you about the sale of your Massimo Dutti knitwear reference 9249836. Your buyer reported an issue regarding the conformity of your item. As a matter of fact, she noticed a hole in the back ( see photo attached). This element shows a real difference between the item received and its description, which justifies cancelling your sale. In addition to this, your seller's rating has been impacted which may lead to your Trusted Seller or Expert Seller badge being withdrawn. I thank you for your understanding and wish you a lovely day. Kind regards, Myriam, Vestiaire Collective I WOULD LIKE TO STRESS THAT WHILE I REPEATEDLY OFFERED THE PICTURES WITH THE SHIPPING LABEL, THEY REFUSED TO LOOK AT THEM. BE AWARE THAT WITH DIRECT SHIPPING YOU HAVE NO PROTECTION, THEY LIE TO YOU!”

Vestiaire Collective 1 star review on 14th December 2021

Helpful Report

Posted 3 years ago

“would give 0 stars if i could. bought a cartier vintage bag from there but i didn’t like it when it came, went back in the box and resold it in vestiaire. when it came to shipping that was a nightmare, the courier didn’t turn up day after day and it took me talking to 3 separate agents to get the courier to actually turn up. then the buyer contested the item, which was strange as it has been in the box since i bought it? then i received an email from the courier telling me the item was being returned! vestiaire hasn’t even contacted me with any kind of details about why!! for days!!! i had to go through an agent on the chat feature to confirm. This website is absolutely horrendous, please try other avenues to buy and sell designer items.”

Helpful Report

Posted 3 years ago

“I sold and posted a pair of Louboutin heels worn only once ( they were a size too small) and in mint condition, using the Vestiaire label and courier provided. The shoes were sold to a Vestiaire buyer for £300 and were delivered to a collection point given to/by Vestiaire (it’s provided on their courier label). once sent I received emails stating that the shoes had arrived at the collection point and the buyer had been notified to collect them. After 2 weeks the buyer still had not collected them so I contacted Vestiaire via an online chat “bot” but eventually chatted online to someone whom I think was a real person! I was informed in that chat exchange that my shoes would automatically be returned if the buyer did not pick them up after 2 weeks. I’ve made contact via chat and email with Vestiaire several time as it’s now been 5 weeks and my shoes haven’t been returned and they have not been collected from the collection point. It would now seem that for some reason the shoes cannot be located???? Vestiaire does not allow you to speak with them directly and everything is done through regular generic automated emails stating simply they are looking into the situation! I have emailed re a refund for my shoes or returning my shoes but they will not repairs to my request for a refund or shoes in return! Please be very aware of using this site as the security and insurance regarding the loss of your items may not be in place and you may be left out of pocket. I am still awaiting the return of my shoes or a refund but through this process have had no contact directly with a member of staff to ensure that I will get them back or a refund of the £300! They put pressure on you via emails to quickly get your goods sent out as the buyer is waiting etc but when it comes to taking care of customers and loss of expensive items they aren’t helpful or supportive and send generic emails to placate you. There are other sites out there where you can speak directly with customer service and care so my advice would be choose one of those before this company.”

Helpful Report

Posted 3 years ago

“Vestiaire has quite possibly the worst customer service. Communicating with them is frustrating and seer waste of time. Adios Vestiaire see you never”

Helpful Report

Posted 3 years ago

“Warning!!!! I bought a pair of boots that "trusted seller" Elena repainted !! ?? and all this went through their controll. Vestiaire does not answer at all and the seller is dishonest, says that she used regular brown cream and talks about new soles that cost 50 €. As if it helps me who paid about 150 € for amateur colored boots. Everyone should be ashamed !!!!”

Helpful Report

Posted 3 years ago

“Very time-consuming and not worth the effort. It takes forever to take a million pictures and measurements etc...then VC staff can't even bother to include all the text or the correct info. Been trying to get them to change the title of an item. It's been months and they haven't done it. There's no way to put your listings on hold if you travel, nor to message buyers in response to offers, resulting in losing sales due to the limited capabilities of the site. Seriously not worth the effort.”

Helpful Report

Posted 3 years ago

“V.C. does not appreciate the effort & time of its members. No matter how you try to get in touch with them, they keep ignoring any email. Help Center & the provided form is just to keep the members busy. I do warn the others, caus' once you sell or buy sth. expensive & you really need help: forget it.”

Helpful Report

Posted 3 years ago

“I would strongly advise not to buy anything on their site. Their authentication check-up is extremely poor. I bought a LV bag and when I received it, the condition was much worse than reflected in the pictures and described. The faults I discovered were not mentioned and neither shown in the pictures. Vestiaire took it back the for a second check and said it lived up to their standard accordingly to category. Then i wrote them back with pictures and the specific faults second time. The customer rep said they didn't check those specifics but just a standard check-up. I had 24 hours to decide if i wanted the bag back, or they would just relist the item for the purchase price and charge their usual commission. I am very frustrated as I feel I've been sold a product based on pictures that wasn't reflecting the real condition. Their customer service is poor and slow. So on top of the price paid for the bag, I paid for a quality check-up (as its part of the process when buying) that is extremely poor, plus shipping cost. And their suggestion is to relist the item on the price i bought the bag, using the same pictures so that a next buyer will be in the exact same situation as me. Plus they will charge me their standard commission. So in the end if I decided to accept any of the offers being made on the bag at this point, it will end up costing me equivalent to 150 gbp /1500 hkd and time for a product that i dont even have. So just money out of the window. After telling about my story, other people have told me lots of items on the platform are fake. So poor quality and authentication check-up really isn't trustworthy with them. Conclusion buy dont through them for second hand.”

Helpful Report

Posted 3 years ago

“Totally and utterly ridiculous, the customer service lies to you... https://sellyourdesigneritems.blogspot.com/2021/12/something-strange.html”

Helpful Report

Posted 3 years ago

“bad bad bad don’t get involved. No information on their website so you don’t know why the deal is cancelled. please beware”

Helpful Report

Posted 3 years ago

“Been trying to get a refund for a delicate jumper I received that smelled of mould from quite a distance! I always pay for QC checking, they checked it twice and found it "conformed to the pictures"... duh! Now my only option is to relist, so that someone else can suffer the same fate (still losing the QC check, transport and custom fee money). Terrible customer service, the site is designed so you'll have a hard time talking to anyone, then those people just tell you they have terms and conditions to respect. There are always dodgy sellers on second hand website, but this terrible QC check gives you a false sense of security and they are quite incompetent (and apparently devoid of sense of smell).”

Helpful Report

Posted 3 years ago

“AVOID BUYING FROM THEM. THEY DON'T REFUND YOU ANYTHING IF THE SELLER LIES IN THE LISTING I bought a Chanel jacket on Vestiaire Collective. The pictures look amazing, only that when I received it I realized they missed all the defects of the item. Pictures are professionally taken and used careful lighting and deliberately the side of the jacket with defects. I sent them back, and they dared to say that it fits the description. If you think you are buying from a safe source with quality control, you think wrong, as they only care about selling as many as possible. Once it's out, it's out. Shameless company. I'm sure they will go bankrupt soon with more and more customers realizing this.”

Helpful Report

Posted 3 years ago

“This is a review based on all 4 transactions that I had with “Vestiaire” before I hit the delete button on them. All 4 transactions had their own set of issues big or small. My first attempt to purchase from Vestiaire was unsuccessful, because the third party seller did not disclose the accurate measurements and condition of the clothing to me. The Vestiaire’s authentication staff caught the seller issue early. They contacted me about their findings, received a “disapproval” decision from me, and terminated the transaction for me. Vestiaire received the authentication fee for doing their job correctly. Seems like a good honest platform to do buying and selling on, right? Well, wait for it….. My second attempt to purchase was successful. However, before Vestiaire were shipping my purchase out to me, they were supposed to send me an email regarding their findings, which they did not. They skipped the whole step of reporting their findings, and only emailed me about their shipment to me. I did not get to ask the authentication staff any questions or address my concerns. Luckily, the item matched the description from the third party seller, so the purchase was considered a success. Vestiaire got their authentication fee, even they did not contact me before shipping out my purchase. My third attempt to purchase, was fishy in 2 ways: (1) At the seller’s end of the table, seller responded to Vestiaire claiming the item is still available, so how come the seller did not send it to Vestiaire within the stated deadline? (2) With Vestiaire as the middleman, I contacted them about the progress of this transaction, one staff said the seller shipped it and it just arrived at Vestiaire, while on the same day, another staff said the seller told them the item is no longer available, so I will receive a refund. Only one of these 2 responses from Vestiaire could be truth, right? Long story short, I took the refund before things got so bad and so ugly in the next, the forth, and the final transaction. The forth attempt shown me as a buyer, all the DISHONEST and UGLY aspects of VESTIAIRE as a platform for buying and selling vintage clothings. In fact, because of their authentication process, buyers get a false sense of security thinking it is “safe” to shop at Vestiaire. Well, HELL NO ! First off, the third party seller description stated the item was “never worn”, “excellent condition”, “perfect without any flaws” (see photo attached). Then the photos of the item were not being displayed “flat”, which makes it hard for the buyer to check the item properly (see photos attached). Seller was hoping the buyer would just take her words for the condition and click the buy button. I purchased the item, it was shipped to Vestiaire for authentication, but this item is “full of damages” and VESTIAIRE’S AUTHENTICATION STAFF DID NOTHING (the staff’s name is Diane). Please see all the attached photos for yourself. There are damages to the jacket’s all 3 front closures in one way or another, with some parts completely missing, and “pills” are everywhere inside the jacket, an indication that “never worn” is a complete lie. I have requested Vestiaire for the refund of the authentication fee that they do not deserve, and $30 for the parts and labor cost to fix and dry clean the jacket and make it wearable again, a total of $50. Vestiaire did not approve my extremely reasonable request to make things right. Since then I have deleted everything Vestiaire, including their “customer / user unfriendly app”. They really made it super difficult, confusing, and extremely time consuming before any customer could gain a clear pathway just to contact the customer support with problems / issues. If you are a buyer or a collector (just like me) of vintage clothings, please avoid major stress in life by steering clear away from Vestiaire. I have had far better lucky on eBay using PayPal as my payment method.”

Vestiaire Collective 1 star review on 30th November 2021

Helpful Report

Posted 3 years ago

“What on earth is going on with these people? A week ago they accepted my Isabel Marant jeans but few days later i went away and had to remove it. When i got back uploaded it again and this time it was rejected! They weren’t sure about authentity. Same item!!!”

Helpful Report

Posted 3 years ago

“1 star is 1 too many; do not waste your time here and more importantly DO NOT waste your money. Most of the sellers are dodgy & if they think that they have undersold the order will be cancelled, good luck getting your money back. Its like being mugged.”

Helpful Report

Posted 3 years ago

“Soph 1 review 1 star: Bad 5 minutes ago Terrible service! Terrible service! I ordered a reformation top from Europe to HK, and I didn't do any research about what shipment service they will use. They use Chronopost. If you do a little bit of research, you would know how bad Chronopost's service is. My shipment didn't get any update after the first day it's dispatched, and I'm trying to contact customer service of VC or Chronopost. (Of course it's impossible to contact Chronopost customer service!) I contacted VC customer service. Now they are asking for a photo id of mine and a handwritten statement, stating that I didn't receive the shipment. I had the following question: 1. I ordered my stuff from VC as an identity of VC customer, an identity as an email address, why when it goes to tracking my shipment, I have to provide my real identity behind this email address? 2. How will they handle my photo id and other data after they process my complaint? Anyway, terrible service up until now, and if you google VC or go to Youtube, you will also see a lot of negative reviews. Avoid Vestiaire collective!”

Helpful Report

Posted 4 years ago

“i purchased an item and for whatever reason, the carrier did not deliver to a parcel locker and just dropped it off in front of my apartment; item got stolen. opened a case with vestiaire collective nearly TWO months ago. one month in, i was told that i would receive a refund by 1 october no matter what- that never happened. about a week after that, i was told that the carrier officially confirmed the package lost- still no refund. nevermind the ridiculous length of time this simple issue is taking. the infuriating part is the misleading information the customer team is telling me. one person on the team says one thing, the next says somethign completely opposite. in case you're wondering, the item i purchased was roughly $700 so its a pretty significant purchase. i will never buy from these people again. the selection is great but the poor CX is just not worth the hassle anymore especially when there are other companies out there that provide a more seamless CX.”

Helpful Report

Posted 4 years ago

“Its been over a month and I still haven't received my item. The costumer service is horrible. Please don’t buy anything off of here.”

Helpful Report

Posted 4 years ago

Vestiaire Collective is rated 1.5 based on 1,438 reviews