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Vestiaire Collective Reviews

1.5 Rating 1,438 Reviews
12 %
of reviewers recommend Vestiaire Collective
Company Reviews Questions Metrics
1.5
Based on 1,438 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Verified Reviewer
“Do not use Vestiaire Collective under any circumstances. I listed a coat on the platform in December 2021 which was sold at the start of 2022 after accepting a price offer a buyer sent. I posted the coat out the next day and the day it arrived the buyer flagged an issue with the coat. I started to panic the buyer had damaged it so they can send it back then the next day Vestiaire confirmed they'd cancelled the order as the item didn't match the description. I requested full information on what the buyer claimed and said how worried I was on the state I'd get my coat back. They came back showing me the photos the buyer sent in and it was of a yellow dress! The buyer claimed I sent a New Look/Asos dress instead of the coat so I go into full panic as I realise the buyer is in fact stealing my coat. A few days later I receive the dress through the post, my £395 coat nowhere to be seen and stolen by the buyer. I go un-paid as the order was cancelled due to it not matching the description... Vestiaire have spent over a month and a half 'investigating' providing copy and pasted responses to the emails I've spent hours writing and collating photo evidence to prove what's happened. They've given me absolutely no re-assurance I will be paid and it seems the buyer is free to go on stealing from others. I hope nobody ever has to go through this experience, it has been upsetting and never-ending.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Terrible company They are legit selling fakes out of official account My friend bought fake supreme hoodie here Returned it and next day it was listed on official vestiaire account lol Besides when selling all you get is people sending lowballs and flaking when you accept Grailed Is better in every way imaginable”
Helpful Report
Posted 3 years ago
CYT
Unverified Reviewer
“I have been warned about this website by a few friends who had extremely bad experiences, but I thought I’d give them a chance. They are slow in responding to confirm authentication and now police what people sells on the website but quick in deleting comments or private negotiations - which rightly so belongs to the seller. They are making tons of money for little investment of care and time to buyers, and I’m appalled and disgusted by their cunning behaviors all to benefit them; NOT the buyers or sellers. I wouldn’t recommend this platform to anyone buying around the globe. They are better platforms and I should have listened to my friends who have warned me about their awful customer service and extremely unfriendly manner of doing business. I see why now, based on where they are based.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“They ruined my valuable Chanel earrings. They declined the item “because of a broken clasp”. Returned the item to me in shambles. It was in great condition when I sent it out. Customer service is unreachable. I am baffled. DO NOT SELL with them.”
Vestiaire Collective 1 star review on 10th February 2022
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I bought a Moncler jacket for £500 pictures showed it looked as said perfect. Vestiaire examined the coat and sent it on to me. It was covered in stains and the whole side seam was open. When I contacted them a stroppy woman said it’s been checked by us and that it. After 3 weeks fighting with them and doing a PayPal dispute they eventually gave me a return label to return. I bought of these in the very beginning and they were good. But found if you post direct not pay extra to Vestiaire to examine you often get sent rubbish. I don’t no longer use as I live in the uk and customs fees are rip off now. I looked at buying an item for £100 and they want to charge £50 customs and £15 checking fee and £10 shipping so no I now avoid.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I placed multiple orders, of those orders all of them had issues: 1) Not as described - seller said that the shoes were brand new unworn, when they arrived they had clearly been worn and had gold pen written on the sole. VC suggested that these should be reposted to their site with the original description and photos. Which in my opinion is disgusting. Then another person will have my issue! I centrally after threatening trading standards I was offered the option to send them back, but only if I was able to print a returns label they provided (which thus far I have been unable to do, they gave me 3 days to sort this! WHO HAS A PRINTER AT HOME IN 2022 and also, we’re in a global pandemic. Utterly disgraceful. 2) Item never arrived - I purchased a top that just never arrived. VC asked me to write a handwritten statement and a copy of my passport just to be able to investigate?! I spoke to a lawyer who told me explicitly not to send my passport via email and they shouldn’t be asking for this information. But I was told without a copy of my passport they couldn’t help, evenetslly I had no other option than to send a redacted version of the passport, I’m waiting for them to tell me this isn’t acceptable and to require my passport details. The whole thing seems very fraudulent. I have reported them to the relevant authorities and to my card issuer in the hope they can get this sorted, if not I will be out of pocket hinders of pounds. I am beyond disgusted with this company and if I could give less than 1 star I would. If I can save just one person the stress and anxiety of shopping at Vestiaire Collective by writing this review then it will be enough. I cannot stress enough. AVOID AVOID AVOID.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“As previous reviews- this platform is so easy to use to commit fraud and they need to fix this immediately! The option to directly send items should not be available as it is so easy to manipulate. I sold an Hermes wallet and had to send it directly to the „Buyer“. However once he received the wallet he simply said that it is not as described and VC simply cancelled the purchase. However i have never received my wallet back!!! And VC didnt even reply to my messages! I will never use this platform again and I would not recommend using this platform to anyone.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“As previous reviews- this platform is so easy to use to commit fraud and they need to fix this immediately! The option to directly send items should not be available as it is so easy to manipulate. I sold an Hermes wallet and had to send it directly to the „Buyer“. However once he received the wallet he simply said that it is not as described and VC simply cancelled the purchase. However i have never received my wallet back!!! And VC didnt even reply to my messages! I will never use this platform again and I would not recommend using this platform to anyone.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I purchased a bag, they took my money, canceled my order without mine or sellers consent. Told me they made a mistake and they already refunded me. I never received a refund, and the amount that they said they would refund was less then what I paid!!! SCAM”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“It sucks. I never received my payment after selling three items”
Helpful Report
Posted 3 years ago
Mark Loughran
Unverified Reviewer
“Bought from Vestiaire. Ref: 16659007 Moncler Sunglasses These glasses are still available. Please read sellers reason for not selling them to me below...This is not acceptable. When your sellers agree to a sale. Then they should honour that sale. I am not interested in your voucher of £15 off if I spend a £100. I want this seller to be held accountable for withdrawing this sale after they had accepted price. They want more money for item...... If you allow this behaviour by sellers on your site, then I will make sure others know this. Hi, my sincere apologies. I thought I wrote back to you! I won’t be able to send them anymore. After reviewing the prices, I’ve realised I’ve sold them for much less of the market value. I am really sorry about this, I know you would be super disappointed. I will cancel the sale.”
Helpful Report
Posted 3 years ago
Saga
Verified Reviewer
“I have not gotten my refund even tho over 2 weeks has passed since the refund was said to be made. I bought a bag that the seller never sent. They have told me so many times my money will by in my account in five days, in two days, today and so on. Everyone tells me different. The customer service is extremly bad. I wrote to them yesterday again and they said my money would come by today. But today I got an email that it will be five more days. Would not surprise me if thats not true also.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I sold an item which they claimed 'did not meet brand guidelines'. I shared a copy of the receipt and they apologised and said they would get back to me. Again, I was told it 'did not meet brand guidelines' and was asked to pay to return the item. My last email has gone completely ignored, and now I have received an email accusing me of selling fakes. Well, that's pretty funny, as the item I'm selling was bought FROM Vestiaire Collective and authenticated BY THEM!!!”
Helpful Report
Posted 3 years ago
Simon
Verified Reviewer
“Really bad company to deal with, no customer service at all, no one to deal with enquiries, fact is that the have your goods and your money, if something goes wrong there is no one available to help. Have requested time and time again a call from a manager, never receive a response. Shame on You Vestiaire Collective”
Helpful Report
Posted 3 years ago
Alex
Unverified Reviewer
“After a cancelled sale, they keep my item and never give me back. They just don't know where is it, for 3 months the costumer service just don't give me any information about it. Don't trust them.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Truly appalled with Vestiaire. Shocking customer service, when my parcel didn’t arrive they would not help me even though I’d chased it numerous times. Still fighting for a full refund from November 2021. Will never use them again. DO NOT USE VESTIAIRE!!!”
Helpful Report
Posted 3 years ago
Aussie Customer
Verified Reviewer
“I have made 5 purchases on VC. 3 of them were fine, despite one of them being a bag that was scratched when the listing didn’t say so. I just ignored it thinking I loved the bag too much to care. The remaining 2 purchases were nightmares, with my most recent one still undergoing bank and PayPal disputes. I purchased a wallet after the seller said on the listing that it was excellent condition with normal darkening at corners and no damage. I even left a comment on the page asking the seller to confirm if there are scuffs or damages, to which she said no, it’s got no sign of use. Pictures didn’t show damage either. Then the product arrived after a quick DHL shipping and what?! Peeled leather at the front. Corners scratched, showing the white under layer (this isn’t normal darkening?!) I emailed and did a live chat with Vestiaire on the same day and they promised full refund on both occasions. I even have the email proof that they confirmed full refund. All these happened within 72 hours of their golden period of relisting without commission btw, so one might think the nightmare is sorted. I shipped the product back to their hub the next business day. By then it was beyond 72 hours, catering for an additional 3 days of international shipping. It finally arrived at their hub today. Guess what? They then issued an email saying the product is compliant and now I can either 1) have the product back by requesting it within 24 hours 2) relist with commission fee. I almost wish I made more damages before I returned the product so they have no chance of saying it’s compliant. I emailed them for a proper, formal quality control report. As usual, I got no answer. Their customer service team is also hard to get so 24 hours = ridiculously chasing time zone difference trying to get in touch with their team while making quick decisions to compromise because a big company like that is nothing but money hungry. I’m in Australia. This is not compliant with the Consumer Law. So Aussie customers, beware!”
Helpful Report
Posted 3 years ago
Simona
Verified Reviewer
“Not to be trusted!!!! All is great until something goes wrong. Lost my items, noone is even trying to get my money back. I been emailing back and forth for 2months now without resolution..they are keeping over 200 pounds of money as currier they chose lost my items. Do not buy from them cos of something goes wrong you will not be looked after ....”
Helpful Report
Posted 3 years ago
DBB
Verified Reviewer
“BE WARNED... This site is run by trained monkeys. It is slow, dumb founded and simply trash. Stay away at all cost as you will regret it!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“It's been two months that I've been trying to get my item back from Vestiaire Collective USA. I've been receiving the same trivial answer: 'Good day. Thank you for reaching out to Vestiaire Collective. I will coordinate this matter to our Experts to have it check and assess thoroughly. Rest assured that we will take this matter seriously in our end and we will do our best to resolve this matter. I will get back to you within 3 business days or as quickly as possible once I receive feedback from our Experts. I am humbly asking for your patience as we wait for our Experts response. Thank you very much and keep safe!' Our account manager is no longer with the company and none of the management in the USA is replying.... The item is worth $400!”
Helpful Report
Posted 3 years ago
Vestiaire Collective is rated 1.5 based on 1,438 reviews
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