Login
Start Free Trial Are you a business? Click Here

Vestiaire Collective Reviews

1.5 Rating 1,438 Reviews
12 %
of reviewers recommend Vestiaire Collective
Company Reviews Questions Metrics
1.5
Based on 1,438 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Please do not buy from this company! I buy most of my items from secondary sites, which up until now have gone smoothly. This is my first and last purchase from this site. Purchased an item that had damage and differed from advertised listing. I was told by customer service all I could do was relist the item. I do not want to relist your damaged item. What I want is at least a partial refund.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“If you buy from this website be careful, I paid extra for authentication of the bag which arrived with a broken strap making it unwearable it was also in much poorer condition than described and was poorly packaged. I sent multiple photos and videos and requested a refund of the full amount, I was than told to send it back for "reinspection" I sent it back but was told it matched the description despite it being clear it did not. They than sent it back with the strap loupes missing when I complained they said that they werr not missing they than sent me pictures of the bag being packaged which clearly showed them missing. After losing faith in the process I was able to uses my evidence to claim chargeback through my bank. I would urge anyone to do the same if you are going to buy from here and I would recommend you don't, ensure you keep records and pay through PayPal or on credit card to ensure you have a good claims procedure with your bank”
Helpful Report
Posted 4 years ago
Lindy Benett
Unverified Reviewer
“Every time there is an issue Customer services ignore emails and are the worst in existence! Said my Gucci watch was fake and it is not... I have to pay 12 Euros for return which I have done with a £25 bank fee on top of that ! Need it back now to claim on Ebay if not sent immediately will take legal action against Vestiaire Collective for the cost of the watch! Disgusting service to a trusted seller! Communication 3 live chats and about 15 emails!”
Helpful Report
Posted 4 years ago
Tamara
Verified Reviewer
“They force you to use direct shipping and then pick Hermes, the worst shipping company in the UK, so I sold an item and shipped, promptly on the 2nd of September, since the 6th there is no update on it, only they experiencing problems, Hermes refuses to talk to me, as Vestiaire issued the label. Vestiaire now demands my official ID, we are in the UK, since I don't travel abroad I have no passport, official IDs do not exist in the UK, also they want an SMS that the parcel has been dropped off, Hermes does not provide that, however it is registered in the system and Hermes claims since Monday at 8AM: We've got your parcel and it's on its way but a major event is slowing us down. We'll get it to you as soon as we can. Today is the 10th, Friday, so for 5 working days no update, and of course if the parcel is not delivered I won't get paid, my Missoni cardigan will be lost, Vestiaire demands things to "investigate" that you can't give them because they do not exist... Additionally, with their "direct shipping" you always run the risk of a buyer swapping the item or damaging it to be able to force a return!”
Helpful Report
Posted 4 years ago
Richard
Unverified Reviewer
“Their website is full of fake items. Like on Ebay there are plenty sellers from Bulgaria trading their counterfeit goods.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“This company is a joke. I tried to list a Gucci bag (with the receipts and everything) that I bought at the Gucci store and Vestiaire refused the item saying it wasn’t authentic lol. Do not buy from them, if they can mistake an authentic item for a fake then I’m sure that there are fakes they will mistake for authentic items.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Got scammed. Company refusing return Bought a black Chanel bag and got a navy one. Seller won't take responsibility. Don't buy here folks.”
Vestiaire Collective 1 star review on 31st August 2021
Helpful Report
Posted 4 years ago
The Worst Experience Ever
Verified Reviewer
“I sold a chanel jacket, and they lost brand extra button and tissue bag when they inspected it! Got replied from support team after 2days, “yes we lost it ssomehow we could do nothing at all”…”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“If I can give 0 stars I would. This website is a total scam. The customer support teams that brings you in circles and keeps telling you they will pass the conversation onto someone from the "expert team" will resolve your issue, but no will ever contact you after the chat is closed.HUGE RED FLAG. Don't trust this platform as a buyer, you will send your expensive items and never get paid!!! I got passed from one customer support person to the next with nothing ever getting resolved. The buyer is also very frustrated since using their direct shipping tool on their platform, they never got the item. I sold a very expensive dress and dropped it off at a parcel point as per the Vestaire collective email instructions. The delivery company never picked it up, and had asked to pickup the item that is in Sydney, even though the buyer is located in Melbourne. The devilry team for some reason never picked up the item and I am getting angry messaged from the buyer saying that the parcel is still in Sydney, and I am getting emails from Vestaire saying the parcel is awaiting pickup. Even though the courier never picked it up, and Vestaire collective (who are the only one able to contact them since they have the item). When I contacted the support, the support team member even lied to me saying that the buyer contacted the support team today and said they were picking up the item. (Total lies! Because the buyer contacted me saying that she is unable to pickup the item because the pickup location never changed). The never got the dress, and I never got paid. The dress is still with the courier and I just lost a very expensive dress which has been unable to be retrieved. I also wasted hours with the customer support team. DO NOT USE THIS PLATFORM. IT IS A SCAM. AND THEY DO NOT HAVE PROPER CUSTOMER SUPPORT OR A WORKING CONTACT NUMBER.”
Helpful Report
Posted 4 years ago
Alexandra Curtis
Unverified Reviewer
“Hands-down the worst selling experience I’ve ever had. It all started with the shipping instructions provided by Vestiaire, which advised that I should print the shipping label and drop the package at a local Couriers Please drop off location. After attending a number of supposed drop off locations in my area, where nobody had ever heard of Couriers Please, I finally called Couriers Please and was told that they’d tried to collect my item on the day it sold (which is impossible since it sold on a Tuesday night, and nobody ever contacted me to arrange a collection). In any case, I arranged for a collection on Friday, and my buyer confirmed receipt on the following Monday and said she was really happy with the shoes. I checked the app and it was still saying I needed to post the item or my sale would be cancelled, which was odd since the buyer already had the item. So I contacted customer service - don’t even get me STARTED on how diabolical customer service is - next to impossible to connect with a human, and none of your chat logs are saved so you have no record of what you’ve discussed with previous customer service representatives and have to rehash issues over and over each time you speak with a new person. I spoke with customer service on 3 separate occasions, and each time I was told ‘it’s ok, it’s a back end issue, we will fix it, don’t worry your sale won’t be cancelled’ etc. 7 days after my item sold, my buyer contacted me to let me know she had been refunded - lo and behold, my sale had been cancelled. Contacted customer service again and was told they’d ‘cancelled my sale because I didn’t post the item within the 7 day period’ 😐😐😐 It’s now been two weeks since my item sold and still no resolution with Vestiaire. Thankfully my buyer is an honest person and we worked out a way to contact each other outside the platform and resolved the issue. In short DO NOT use this platform as a seller, particularly for high value items - you may not get as lucky as I did with my buyer and could be out hundreds/thousands of your buyer receives both the item and a refund and then refuses to pay or return the item.”
Helpful Report
Posted 4 years ago
Gonca
Verified Reviewer
“Wish I looked at here before I used this website. They sent me horrible dirty shoes and when I complained and wanted a refund they say ok send us back we will give you a full refund and then their “expert team” decided the shoes are ok so they didn’t refund my money back. Every word is lie from the beginning to the end. I am going to small claims court to get my refund, if anyone has the same problem I am planning to start a class action lawsuit. Untrustworthy, low quality company”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“APPALLING CUSTOMER SERVICE. BEWARE. THEY TREAT YOU AS SCUM, and steal your items, while putting the blame on you. TO AVOID AT ALL COSTS.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Unprofessional customer service and useless to even have them! Misleading website do not ever engage!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“They keep using my data for marketing in violation of GDPR.”
Helpful Report
Posted 4 years ago
Patrick Bardsley
Verified Reviewer
“Awful customer service. Avoid at all costs.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Worst experience ever! No way to contact customer service, seller (s) are unprofessional!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Beware!!! I woudnt even give it one star! Bought authenticated manolo sandals... was supposed to be size 41 but 4cm too small. Supoosed to be leather, totally not. I sent them back then they sent them back to me and said i would have to relist... yes, to dupe another buyer!!!! Absolutely ridiculous!!! Im trying to get my money back through Paypal because Vestiaire ignoring me now! Do yourself a favour and stay clear of this Scam Collective!!!”
Vestiaire Collective 1 star review on 2nd July 2021
Helpful Report
Posted 4 years ago
Jocelyn Williams
Verified Reviewer
“I purchased a "legitimate" chanel scarf. It was a FAKE. Absolutle joke. Photos of the scarf were not the scarf that I received. DO NOT USE THEM.”
Helpful Report
Posted 4 years ago
Christine Tomaro
Verified Reviewer
“I sold a Chanel Blazer and FedEx lost it. Vestiaire didn’t do anything about it. I’m out my 1200$ Chanel blazer. They also sold me a Chanel purse that was broken. Toggle missing from strap. Isn’t useful.”
Helpful Report
Posted 4 years ago
Josefina Beiruti
Verified Reviewer
“They BROKE my Chanel bag when they inspected it! They ripped a sealed pocket!And then claimed that it was already broken! Scam company that blames their customers instead of pay for the damage! Discusting”
Vestiaire Collective 1 star review on 23rd June 2021
Helpful Report
Posted 4 years ago
Vestiaire Collective is rated 1.5 based on 1,438 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request