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Vestiaire Collective Reviews

1.5 Rating 1,438 Reviews
12 %
of reviewers recommend Vestiaire Collective
Company Reviews Questions Metrics
1.5
Based on 1,438 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 59%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Greg
Unverified Reviewer
“DO NOT SELL ON VC They interrupted payment without reasons since months and I’m an expert seller Call centers provide misleading and un useful answers I will contact my lawyer soon to get back my money I removed all my items and put them on another platform”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I sold two items over £300 on Vestiaire.. the lady was happy with her purchase.. Vestiaire have not sent my payment. They keep saying they have sent it to my PayPal but 3 weeks later still haven’t had it .. they are a fraudulent company that keep your money”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“If you received the email below from Vestiaire, would you feel confident in their customer service? Looks like a randomly cut and pasted form letter. Luxury goods, maybe. Luxury service? NOT. I understand your what are you facing right now. Sorry to hear that has caused you. Thank you for informing us about your concern. Don't worry I will raised your concern to our management. And no worries you will get back soon and upon checking once you banned by seller you will get back soon after a week. Sincerely apology for the inconvenience. I will remain available if you need help I will be happy to assist you.”
Helpful Report
Posted 4 years ago
Dennis
Verified Reviewer
“So far it's been 17 since I should have been paid for a sale, and each time I talk to them they promise me they will fix it. They havn't fixed anything but move the date back again and again and again. DO NOT SELL ITEMS ON VESTIAIRE! Customer service is incompetent, they don't read up on what has happened, they just give you the same vague responses over and over. I finally got a manager call scheduled. They called me 3 times. Each time I picked up, and could hear noise in their end, but no one answered me when I spoke. Then they just hung up. Chat also just leaves when they find it fitting. So you are stuck not being able to do anything about it. I have filed a complaint to the EU about their site, and told the other people on twitter to do the same.”
Helpful Report
Posted 4 years ago
Piyush
Verified Reviewer
“They make u fool and whenever u contact them everytime a new person , they are cheater , unprofessional and they don't know how to respond . I have bought few items but haven't got them yet and it has been month , they charge u for custom so so so many issues please don't buy anything from them”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I purchased some louboutins on there, they were very well priced so I thought why not, I paid for them authenticated also which I thought was a good service. However.... they were delivered with Seur and apparently I signed for them according to the tracking, however I was out and signed for nothing, the delivery company due to covid also provide contactless deliver so I am trying to get to the bottom of who has or where my shoes were left. Down to the shipping company surely!? So I finally get them.on their web chat after 2 days of trying through paypal because it is secure, only to be told they will not respond via paypal and I have to send copies of my passport or ID via email, along with a hand written letter from the neighbours and myself stating that I have not recieved it like I am some kind of criminal for asking who signed for it! I have never been asked to email my documents to a company to check a shipping status in my life and why cant I go thru paypal, I only wish I had read these reviews prior to purchase, to make it worse I sold a wallet on there last week!! So god knows if I will get payed at all, I feel for the seller of the shoes, I hope they get paid. What a nightmare, I will not be using them again.”
Helpful Report
Posted 4 years ago
Pipa
Verified Reviewer
“Reference my item 5893191 I am writing to complain about disgusting, unhelpful, useless customer services I received from Vestiare collective. I sold my item on 4th march, shipped it on 5th march using a prepaid airway bill provided by VC. Item arrived to Greece on 8th March and got stuck at customs. I contacted VC immediately asking to resolve the issue. Given that it was VC that issued a shipping label and all paperless documents attached, DHL demanded that the matter should be resolved by VC, as they were the account holder for this shipment. I contacted your useless customer services over 15 times, and each time a different agent who hardly understands English or nature or the problem promised me to resolve this. 3 weeks later, 24th of march, one of them replied to me, having a cheek to say that because I didnt provide a consignee ID, shipment was being returned to me. This person does not even understand the difference between SHIPPER who is myself and the CONSINGEE who is the receiver!!!!!!!!!!!!!! As being a sender I clearly cannot provide the CONSIGNEE ID, as I am NOT THE CONSIGNEE!!!!!! This is how unhelpful and unprofessional customer services are, and worst thing, they dont even care. There is not way to contact anyone in VC over the telephone, the chat option is not working today, so all that customers got left is wait for days for email updates, and when they come, they are so useless, and pointless that nothing is resolved!!!!!! This is disgusting, absolutely disgusting. I have not received my shoes back, and I have not received my money for the sale!!!!!! I want my money paid to me now!!!!!!!!!!! I am attaching all copied of this mascqarade, called Vestiare Collective customer services, so you can see how I have been messed around by your agents for 3 weeks, - I can only imagine how the buyer feels!!!!!!!! Unacceptable, unforgivable, very low to treat customers like this!!!! please confirm when I will be receiving my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I sold 2 items through the Vestiaire Concierge service in February. On the website, it says the payment 'To be transferred on 17/02/2021'. It's now the 19th of March and no payment. I tried to get help through both online chat and email, no response on email and customer service from online chat just kept saying they will talk to the accounting team but nothing happened.”
Helpful Report
Posted 4 years ago
Jasmine
Unverified Reviewer
“I would rate it 0 if possible. Please do not waste your time or money on this site. They have incompetent staff, the only contact you have to sort issues is through a online chat where you will be ignored and matters left unresolved. I am in contact with the PR and messaging the co-founders Instagram to desperately obtain attention for my case. Do yourself a favour and use anywhere else but Vestiaire.”
Helpful Report
Posted 4 years ago
Désirèe S
Verified Reviewer
“Please DO NOT RISK your money and time. I am a first time buyer, l bought a Fendi headband listed as women’s item. The process to ship is long as the seller sends the item first to them to authenticate it and then it ships to the buyer. When l received it the dust bag was so stained and it says Fendi kids. The solution? You have to sell it!!!! Through Vestiaire and then they will give you the money until it sells. SUCKS! No customer service phone, the chat takes forever and OVERALL HORRIBLE experience. Look the pictures . I swear l had never hated something like this business Vestiaire.”
Vestiaire Collective 1 star review on 21st March 2021 Vestiaire Collective 1 star review on 21st March 2021
Helpful Report
Posted 4 years ago
Jonny
Unverified Reviewer
“SCAM! Worst customer service I have ever dealt with I wish I had read these reviews before purchase”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Some genuine items their experts can't verify, happened to me with a Burberry scarf that was ordered from the Burberry website but after wearing it twice, I was diagnosed with a wool allergy and decided to sell it on a "reputable website" - unfortunately I sold it on VC, now a pair of boots where I clearly mentioned that they have scuffs is declined because the item has scuffs. Not sure what they are playing at, but the website doesn't work half of the time, the customer service is a joke, you can't ever reach them and they just seem to be a total scam outfit”
Helpful Report
Posted 4 years ago
Angela
Unverified Reviewer
“if i can find a 0 star, i would use it. i turely doubtly the company. the bigger vestiaire has become, the worse they are. they are lying, cheating, shameless. they treat both their buyer and seller like the worst ever.... i took extra money me, at the beginning they didn't admit and after a few times chatting with "client service" *("client service" they are all robots) i said it's the hyperwallet issue. they sent me an email and promising returning my money within 5 days and now it has been over 10 days. "client service" said they don't know when i can receive my money and it is no the issue of vesitaire or it's a question client service, ,robots, don't know how to answer. SHAMELESS! i'm not sure which direction Vestiaire is going, FRAUDE, probably.”
Helpful Report
Posted 4 years ago
Tina
Verified Reviewer
“I ordered 3 products on Vestiaire. The first 2 products were fake products. After ordering them for about $2000 each, they were never delivered, seller was unresponsive, and eventually I got a refund for 90% of the amount I paid. So each purchase cost me $200, for nothing. And they are still listed on the site for sale! So basically, they list fake products and make $200 for each sale of fake products. The 3rd product I ordered is still waiting for delivery. And I realized they charge $800 for customs duty. When I queried them on this, because customs duty should only be $100, they said it was non-negotiable. So basically, whatever price you see the item for sale on the website, they add an additional 30% markup when you try to buy it, and make it a "customs fee". I am now trying to cancel the 3rd product, but to no reply. No, this website is clearly a scam. Be very careful using it.”
Helpful Report
Posted 4 years ago
SJ
Verified Reviewer
“Customer services is non existent. No phone lines, no replies to emails - and the ‘chat’ service is only supported by AI. I have repeatedly asked for assistance with sending to Europe as the labels provided do not have the correct customs information. The automatic system is very good at sending repeated reminders to post sold items: but no response to queries as to how to. Unfortunately I will have to stop using Vestiaire as customers are facing unacceptable delays which then reflects on me as a seller! I last emailed customer services over a week ago: still no reply.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“The quality control team approved fake items and then the poor buyer is being left to deal with the mess.”
Helpful Report
Posted 4 years ago
KHK
Verified Reviewer
“Bought an item and it was shipped via chronopost from Paris to Asia. This is express mail. The tracking 4 days later just kept it showing as Paris. I called chronopost (even though I don't speak French) and from what I understood, they have logistic problems sending to Asia. I have tried countless times to chat to V. C, their chat line doesn't work, just a robot. Nobody replies when you send them an inquiry through their website. They have no phone number to call and their Email contact doesn't work. Useless, will be claiming with PayPal for non delivery. No idea why they are using chronopost as opposed to DHL as per usual for shipment into Asia. Anyway lesson learnt and no need to buy anything from them if they stick to chronopost for shipment. Buyer beware.”
Helpful Report
Posted 4 years ago
Alex
Unverified Reviewer
“Not the best place to sell your high end designer items.You not gonna make any money as like on Ebay buyers expect you to sell everything ridiculously cheap. Plus Vestiaire constantly send you emails asking to reduce the price even if your price isn’t high at all.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Commençons par le commencement... Je décide d'acheter une robe en février 2021 pour ma femme. Le vendeur est extrêmement réactif et l'envoi sous 24h, un rêve que se passe-t-il ? Bien sur, VC envoie un shipping label qui est erroné donc UPS ne peut traiter le colis... Ils ont mit 3 jours à répondre au vendeur qu'ils allaient ESSAYER de résoudre le problème. Ils n'ont pas réussit à le faire... Donc je les contact à mon tour en leur exposant le problème, je me fais limite insulter sur le chat car : "il n'est pas possible que nous ayons raté l'étiquette de transport !!!". Je contact donc UPS directement qui eux ont ouvert un litige en... 20 minutes alors que VC me disait "IL FAUT ATTENDRE 15 JOURS POUR OUVRIR UN LITIGE". Nous sommes désormais le 04/03/21 et ils refusent encore de : - Me rembourser - Ouvrir un litige - Répondre à mes mails Je déconseille fortement ce site de vente et revente de vêtements, les commissions sont stupidement haute leur service d'authentification ne savent pas faire la différence entre un t-shirt TATI et une robe Dior Haute Couture fait main. Dès qu'ils ont réglé mon problème et remboursé mon argent je supprime mon compte directement.”
Helpful Report
Posted 4 years ago
Josephine
Verified Reviewer
“They sell fake bags, impossible to communicate with and change what they say - PLEASE do not buy from this company”
Helpful Report
Posted 4 years ago
Vestiaire Collective is rated 1.5 based on 1,438 reviews
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