Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,104 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

Questions

Metrics

1.9

Based on 1,104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Walmart made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Supreme Assets Recovery AT G Mail .com

Walmart 1 star review on 10th March 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does your "refund ban policy" allow you to accuse customers who shop by home delivery of refund abuse even though they did not? My wife cried tonight thinking she did something horrible. Your website "permanently banned" our account from online shopping and upset her greatly. I'm not sure what else to tell you other than my loved one did not deserve to be punished or treated like a refund thief in any capacity. Lifting that online shopping ban off our account is the right thing to do.”

Helpful Report

Posted 3 years ago

“I am so sick and tired of ordering food with food stamps and then being charged on my bank card a driver tip that I never approved! I didnt use that card so why when I always tip in cash so that I can see if the driver is worthy of a decent tip and make a decision based on performance I get charged for money on a card that wasn't even used in the order! Sometimes usually after a week later I get an email saying we just tipped your driver after the driver has been tipped already in cash! They have no right to force someone to tip anyone! I believe in tipping and have no problem with it, but some people dont believe in tipping and shouldn't be forced to do so! I like seeing their smiles and appreciation for getting cash in hand and sometimes they're being tipped twice and on more than one occasion its put me in negative balance with my bank! I have to make a call complaining on way too many occasions now demanding money that was never authorized to be put back in my acct! I am physically disabled and terminally I'll and now have covid and with this latest food fiasco I buy almost $150 in food and they took one food item a $3 bag of peppermint candy and switched it to store pickup! I've never had store pickup because I'm disabled and can barely walk! Everything is being delivered but for some reason that one small item is for store pickup!? I wouldn't have to put up a review had it only been one or 2 times in the last year but it happens almost every time! Not to mention the fact that a lot of drivers for small orders just leave groceries in the heat at my door without so much as a knock. So I've started requesting to sign for my order and not one driver has had me sign yet! This is after entire orders were supposed to be delivered but never arrived. This is why I have requested this option! This is beyond ridiculous! Its ludicrous! I like the convenience of this service but it's enough to make me consider cancelling my monthly subscription and start using a different service if I need to be constantly stressed about payments never authorized!”

Helpful Report

Posted 3 years ago

“This is the 3rd time this has happened and it wasn't the charm Walmart. I order online and then get a notification that some of my items will be delivered early, same day! Yay! Except they have decided to have a local store fulfill it via Doordash supposedly. This seems awesome until, for some reason, the delivery person doesn't pick it up, then it gets either stuck in "delayed" mode for a week until you call and they say all they can do is cancel the item, or the store says YOU didn't pick it up so they canceled it. Walmart really needs to get it together with fulfillment. They door dashed 15 cent school folders from 3 different local Walmarts. How do they justify the cost of delivery for a 15 cent folder even once let alone 3 times? They fedexed another one in a huge box just by itself? You're telling me they didnt have 4 folders at just one of the stores or a fullfillment center to be shipped together? It seems silly. That is just the tip of the iceberg of waste in fulfillment and shipping methods.”

Helpful Report

Posted 3 years ago

“Walmart. I don't like it. But there's OK prices I guess...”

Helpful Report

Posted 3 years ago

“Wakmart website sucks.”

Helpful Report

Posted 3 years ago

“It's the first time in 4 years the raymore store has scored a 5 kudos to you”

Helpful Report

Posted 3 years ago

“Ordered an item for a birthday gift and was given a delivery date in the time frame I needed it. Delivery never received and my order says "delayed" status. Customer Service knows nothing, of course. I tried canceling the order and it won't even let me do that. Never again.”

Helpful Report

Posted 3 years ago

“I have shipped this Chester SC Walmart for 8 years. I have seen them at their worst and their best. Lately they have been at their best imho. Bill, and many others-- wish I could remember all their names-- but in every department/area of the store-- I have received excellent customer service. I love my local Walmart 🤗.”

Helpful Report

Posted 3 years ago

“I ordered five items on Walmart two items were from another seller. I returned three items at a retal store and two items returned to the seller. I only received credit for two of the three items at the store. I received credit for one of the two items. Thee itemswere the same thermal underwear. Two cheap tops. I wasn't charge return shipping, however with Walmart cheating out of 38 dollars, I guess it would have been cheaper to pay for shipping. My first and last order at walmart.”

Helpful Report

Posted 3 years ago

“I purchased an item online on August 20 with an expected date of September 7. When September 7 came around, no item was delivered. I went to check the status online and it said that the item has not been shipped yet. For most major companies, they would update you if there was an issue with delivery. However, I had to reach out to customer service, which was no help. I was told to wait and to deal with the seller directly. To my surprise, I thought that Walmart was the seller as they were the one who withdrew the money from my bank account. Nonetheless, after a few calls to follow-up, Walmart refuses to give me a refund and told me to wait to speak to the third party seller who are not responding to my request for refund.”

Helpful Report

Posted 3 years ago

“Today I went to the Vision Center to have my prescription eyeglasses adjusted because they were sat on and out of alignment. Tony from the Beville Road store was working and helping out at the Granada location and immediately went to work on them. This guy has years of experience and knows eyeglasses like no other. His skills are unmatched! When Tony was done the eyeglasses were just as the day I bought them from Walmart-they were perfect. Tony was very polite, courteous, and his customer service skills were amazing. He is a great ambassador for Walmart and I was very happy with his service. In the end there was no charge! If you ever need eyeglasses make a point to ask for Tony and you’ll be glad you did.”

Helpful Report

Posted 3 years ago

“I love ordering through the walmart.com. I ordered some items and it got shipped to my old address. Someone that now lives there took it. So make a long story short I got it back from the apartment manager but Walmart had already sent me a new order. So when I received that I sent that back. The person that took my merchandise that wasn't his opened the box. His excuse for the box, was that he "wanted to see what was in it." It wasn't his. I guess the moral of this story is don't take what's not yours because it eventually catch up with you. And Walmart was great to replace it, but I sent it back. honesty is the best policy. From Houston Texas 🤠🇺🇲”

Helpful Report

Posted 3 years ago

“09072021: Layton Utah Walmart Supercenter: I have never had a grocery delivery order from here that was not screwed up. When I called to get a refund the rude little "associate" could only say "go online, we don't deal with the finance part here". Basically, this is Walmart saying take care of it yourself. Another store that wants nothing to do with the consumer except their wallet.”

Helpful Report

Posted 3 years ago

“I order a simple set of 10lb neoprene weights. They come in set of 2. Well just got mine today, just 1. Like how do I use just one. Contacted Walmart chat customer service 1st one, they said they could not send a replacement, I said OK, then I will send back. Please email me a return shipping label. 2 more customer agents later, not only did they not send me a return label, they did not refund the whole price including shipping. Yet to get a return shipping label to return the item, 3 customer service agents so far. How hard is this, it is not what is advertise! Hassle free return is false advertising. Its no wonder they can't complete with amazon, Amazon treats you better, has much better return process. I would pay more just to be hassle free which is why amazon gets 98% of my online orders. Every-time been giving reassurance that its been taken care of. No it has not been. Weights also cost $22.87 with shipping, they are attempting to send me partial refund of $16.88, absurd!”

Helpful Report

Posted 3 years ago

“I used to be a big fan of Walmart's online shopping and the app. The grocery pickup was awesome and convenient, so much so I started using the delivery service. This is where customer service went down hill. Delivery has been a nightmare. Items forgotten. Groceries accidently delivered to the wrong apartment and today my delivery is going to be three hours late. I have opted to pick it up myself. This however is mild compared to the mess I endured on Friday. I purchased a laptop in April along with the protection plan. My laptop just stopped working and before I could get someone to work on it I had to call 20 different numbers. This is not an exaggeration either. In all of the the most pleasant people I delt with was the chat person and the FedEx person I took my computer to send it to Walmart. Do not buy electronics from Walmart or have groceries delivered. Do.Not.”

Helpful Report

Posted 3 years ago

“Ordered bike online for same day pick-up. arrived 4 days later. After pickup, it had a flat tire. It wouldn't hold air. Went to customer service for options. Return bike was there answer or buy an inner tube. Can't take back a five year old's birthday present. Asked for manager, after 30 minute wait, no manager. This was the last time I waste my time doing business with Walmart. They only care about your money, customer service and satisfaction is not in their vocabulary!!! Karma is real, beware”

Helpful Report

Posted 3 years ago

“I went into the Walmart in Marietta Ga on Cobb Pkwy to buy some work boots. When I get to the registers there is not 1 out of 9 self checkout registers that accept cash payment and only one register open that accepted cash payments. It is absolutely ridiculous when you can not pay for merchandise unless you use a bank card or credit card!”

Helpful Report

Posted 3 years ago

“I had ordered a small c/d stereo, wasn't what I expected, went online, got the return information and brought it to the store for return. The order was from a walmart online vender. The store processed my return of $42.16 the issues is when I went to check the return slip the credit card that the return went to was not mine. I discarded the return slip so I out of luck. Make sure when you get a return you check the receipt right there before you leave the store. I think the return went to the online seller. I will never use walmart online shopping. I'll stick with Amazon. Safer and better”

Helpful Report

Posted 3 years ago

“Please explain how an item that I ordered a whole 20lb carseat was shipped to Louisiana and was in Carencro LA and then rerouted and was delivered in Lexington KY. Please explain. Where is my Carseat I ordered since the 16th of August. Yall need to do better. This is absolutely ridiculous. Never received my item.”

Walmart 1 star review on 25th August 2021

Helpful Report

Posted 3 years ago

“Walmart charged me double for a item I've reached out & no response! My account shows another $25. Taken out and I bought nothing BUYER BEWARE I'M CALLI G BETTER BUSINESS!!!”

Helpful Report

Posted 3 years ago

Walmart is rated 1.9 based on 1,104 reviews