Wilko Reviews

Name: Wilko
Rating: 2.54

2.5 Rating 696 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.5

Based on 696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I particularly wanted some purple coloured plant pots, which I couldn't find anywhere else After ordering them they arrived really quickly and were just what I wanted. At the same time, after scouring my gardening catalogues and the shops, I found the very plant which suited my needs from Wilkos, so ordered it with the pots. When it arrived, it was in perfect condition, a really big plant with very pretty delicate pale purple flowers and attractive narrow white and cream leaves. It was ideal for the part of the garden that I intended to put it, so was really pleased with it and the very good service that Wilkos provided.”

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Posted 8 years ago

“Local. Free parking. Most things under one roof. Plenty staff so no long till queuing. Prices reasonable for good products. Staff really nice and always nice to my kids regardless how late or early it is. I tend to buy specific things I need so if can't find on the net then I'll go direct to places I can be sure have what I need. The do 9 times out of 10.”

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Posted 8 years ago

“The staff instore are rude, unhelpful and don't put their customers first (I live in a small town in Norfolk). The laughable customer service I received when addressing my problems via their online contact email address, states they'll reply within 48 hours but after 7 days went by, I reminded them of their 48 hour policy-to be met with a response which they hadn't read my email accurately and it completely dismissed my feedback/complaint.”

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Posted 8 years ago

“They have cheap stuff that is simple but also look good, also they tent to put a different something in some of their menchandise, that's nice”

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Posted 8 years ago

“Awesome product and superb service. Had an issue, called them up and they resolved immediately without a fuss.”

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Posted 8 years ago

“A well stocked shop, everything you need from diy to shaving products all under one roof !”

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Posted 8 years ago

“I purchased wine glasses for a fantastic offer.”

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Posted 8 years ago

“Good choice of products. Prices which are reasonable and do not fluctuate as others do. Much better systems at check outs which means it's quicker for all.”

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Posted 8 years ago

“Great service always happy to help”

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Posted 8 years ago

“Got what we ordered far quicker than we thought. Very good value for money.”

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Posted 8 years ago

“Brought their value iron at £4, and its better than my last iron which was £30+ Irons well, smooth, steam aspect actually stops puffing steam when you turn it off, really pleased with this little gem!”

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Posted 8 years ago

“Really friendly staff, nothing was too much trouble when trying to obtain product”

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Posted 8 years ago

“The several times I have ordered products by click and collect they have arrived ahead of schedule and have been of good quality.”

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Posted 8 years ago

“I love Wilko because there sell majority of what I want, good quality products, good prices.”

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Posted 8 years ago

“After making a purchase on wilko.com I was advised that a member of staff would call me to arrange collection when delivered to store. However after 2 weeks of waiting, I had to contact customer services via email for an update. Only to be told that they were informed that the store 'had' called me. This was completely false and will not be using the online service again.”

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Posted 8 years ago

“Always a quick efficient service from my local Wilko Store Oxford.”

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Posted 8 years ago

Wilko is rated 2.5 based on 696 reviews