Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,687 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer beware! Paid for two items on 8-22. I never received either one and now first of November. My items were sent to someone in NY. I don’t know anyone there. I contacted Customer Support so many times I lost count. They kept saying wait another month on its way, while giving me ongoing lip service. I finally made a complaint with bank who refunded me one item. Wish then stated they would not refund me until I dropped my complaint. By far the worst Customer Service I have ever encountered! Please don’t make the same mistake I did. You will only get a lot of aggravation and frustration by dealing with this company. You were warned. Pay attention to the poor reviews.”

Helpful Report

Posted 4 years ago

“I ordered a jacket. It was described as "leather" as distinct from faux leather. In fact it is made from cheap vinyl with cheap chrome plated zippers. It is complete rubbish and I have disposed of it in the rubbish. It was not worth paying the postage to ship it back to Wish and I doubt whether I would have received any compensation from Wish. UNDER NO CIRCUMSTANCES WOULD I EVER USE THIS WEBSITE AGAIN. My experience with the merchant was appalling. As soon as I was told that the delivery would take 2 months, I tried to cancel my order but the robot informed me this was not possible because it had already been shipped. And yet it took over 1 month for it to come from China to South Korea. Communication with the merchant is non-existent and only via robots who have a minimal number of standard responses. UNDER NO CIRCUMSTANCES SHOULD ANYONE CONTEMPLATE PURCHASING THROUGH THIS WEBSITE.”

Helpful Report

Posted 4 years ago

“I ordered several items that were never received and now the return window is closed. The Wish Support Assistant app kept telling me to wait a few more weeks and contact Support at a later date. I waited and then the Wish Support Assistant app would not refund me once it was 30 days passed the delivery date. Shipment Tracking shows that these items were never shipped. I emailed Support and they keep telling me to go through the Wish Support Assistant for a refund though that is how the email to Support was generated in the first place. Wish engages in deceptive and unscrupulous practices.”

Helpful Report

Posted 4 years ago

“Worst customer service. I bought something worth $400 and it was defective and they never responded to any of my emails.”

Helpful Report

Posted 4 years ago

“One month later still in China, what poor Customer Service impossible to get any helpful response”

Helpful Report

Posted 4 years ago

“Wish return policy is a complete scam. They so not follow through with the claims on their website with no explanation. I will never order anything from 'wish' again!!”

Helpful Report

Posted 4 years ago

“very dangerous application please do not use please do not provide payment information”

Helpful Report

Posted 4 years ago

“Recently ordered several items from Wish to see if they lived up to the reviews.What a load of absolute rubbish...all went straight to recycling bin....the reviews are either fake or there are a lot more stupid people about than I thought.Total trash! Horrible materials,awful workmanship and terrible sizing.”

Helpful Report

Posted 4 years ago

“Sexually explicit and wildly annoying ads on Google, YouTube and Facebook, counterfeit, cheap, and potentially DANGEROUS goods (you'll UNLIKELY recieve). It's all a big scam. Do yourself a favor and order from Amazon! Amazon has goods that AREN'T Chinese knockoffs! If you still want to order from Wish, you have been warned!”

Helpful Report

Posted 4 years ago

“My order was 3 pairs of leggings which are light and shouldn’t cost much to post. I’ve got some of the same ones before and it cost very little for postage /Packing. This time the cost just for posting/packing was €28, nearly 3 times the total cost of the leggings. A right rip-off.”

Helpful Report

Posted 4 years ago

“I have had an ongoing issue of items being ordered on my account which I did not make. Fortunately, I was able to cancel some orders when I was alerted to them but there were others which Wish was unwilling to cancel. Wish's responses were unbelievable and totally unsatisfactory, merely telling me over and over, no matter how often I complained, when the unordered items were due to arrive. They refuse to refund my money which they unlawfully stole. They have left me no alternative but to take the matter further. DO NOT BUY ANYTHING FROM THESE SHYSTERS!!”

Helpful Report

Posted 4 years ago

“didnt work, still not heared from them never again. cheap part but wanted working”

Helpful Report

Posted 4 years ago

“I bought a 'smart' phone from Wish. It was advertised as running Android 10 with 8GB system memory and 256GB storage. What was delivered was a phone with Android 6, 1GB system memory and 5GB of storage. The settings had been doctored to indicate it had the advertised specifications. Wish didn't want to acknowledge the tracking number on the box and as such brushed away any chance of a refund. So all in all Wish is a supplier of fraudulent equipment and I recommend to steer well clear of the outfit. I have given up trying to get satisfaction.”

Helpful Report

Posted 4 years ago

“Do not buy. Possible scam. Slow service, products don't match description, Worst customer service. I have bought a few times from them and every time it took 3 months to get delivery. They tried to scam me by giving a fake discount code for third time.”

Helpful Report

Posted 4 years ago

“PLEASE IGNORE THE HIGH RATINGS !! I BELIEVE SOME OF THE HIGH RATING STARS MUST BE FAKE!! MY EXPERIENCE WITH 'WISH: EMAILED THEM NUMEROUS TIMES FOR REFUNDED !! NO RELY AND YOU CANT CONTACT THEM! ALSO I PAID A LOT FOR DELIVERY & PRODUCT CAME 7 SEVEN WEEKS LATER.”

Helpful Report

Posted 4 years ago

“My effort writing this review matches their delivery. I will not be buying from again.”

Helpful Report

Posted 4 years ago

“I am unable to contact customer support, view my orders, and I have had several items never show. I was denied a refund for an item because too much time had passed and a couple items took almost two months before I was issued a refund. Right now I just want access to view my order. I'm able to view everything else except orders and customer support.”

Helpful Report

Posted 4 years ago

“fake broken and defective items is what they sell please beware”

Helpful Report

Posted 4 years ago

“I ordered a number of items back in March (yes, when Covid started) and I expected a delay because of it. I didn't receive my first item until June, received the majority of them through September. I have yet to receive two of the items and when I went to customer service they said it was too late to get a refund. Even the tracking of these items shows they never delivered. That is ridiculous. That is the first and last time I will ever order from this site. BEWARE BUYER!”

Helpful Report

Posted 4 years ago

“I tried returning a pair of shoes that were the wrong size, they did not offer a return option, I even offered to pay for postage. I would never deal with them again. It is my fault for being attracted by the low prices, in the end they are an expensive pair of shoes that are going to goodwill.”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,687 reviews