Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 669 Reviews

10 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your 4 Citrus & Vanilla Danishes it must be the worst I have ever had . You can not chew through that tuff dough . The prise is beyond a joke . I do not understand that Woolies management would put that on the shelves for sale .”

Woolworths SA 1 star review on 14th September 2024

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Posted 1 year ago

“Terrible service fraudulent behavior!”

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Posted 1 year ago

“I received a product very close to the expiry date . Then I questioned I got reply that it was all they had ! Very poor attitude and service”

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Posted 1 year ago

“I ordered Waygu mince on the Woolworths Dash app on 15 August. When it was delivered, I put it in the freezer - because I didn' want to use it right away. I took this mince out of the freezer on 4 September to use it it was off. Horribly off. I am pregnant and have a 1 year old who was supposed to eat this - it could've made massive issues for me. I emailed the HELP from the app, and much to my dismay, I received a response from Nomvuyiseko Mbathiwe saying I don't have a valid complaint because the meat was supposed to be used by 16 August. So, when I purchase ANYTHING from Woolworths, FROZEN, I need to use it immediately?? This meat was delivered to me already off. There is NO WAY, it could've gone off in the freezer - its not how science works. I want my money refunded. And I want the rude and unhelpful client service agent addressed. This is NOT the client service expected from a shop like Woolworths.”

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Posted 1 year ago

“Chat to a shopper non existent. Receive only half my order because no stock available. I am online with the shopper, talk to me?”

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Posted 1 year ago

“That Woolworths app is a fraud, I placed an order then cancelled it because of the size I wanted was not available but my funds were not void or reversed, what horrible nonsense is that arggg. It’s been 4 days now!!!”

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Posted 1 year ago

“We got 2 pairs of Champagne tumblers from Woolies, unfortunately the coating for the black Manna tumblers is peeling where the gold tumblers is perfectly fine. Just disappointed for its very expensive and one expects it will last.”

Woolworths SA 1 star review on 31st August 2024

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Posted 1 year ago

“Iwould like to thank Nolusindiso Danouza for her great service and forerver smiling and nice when I do my shopping at Woolworths Blueberry square.”

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Posted 1 year ago

“23 August 2024 dash order cancel last money out of my account and woolworths staff lies about refunds. We have no food thank you woolworths for leaving my family with no money to buy food some where els . Wasted ours on the phone bleeding. Fals hope you gave me and time wasted to even call you. No food it's not month end . Shame on you”

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Posted 1 year ago

“The negative reviews regarding Woolworths are not responded to because Woolworths doesn't care. Like all other supermarkets they profiteer and the customers there to make them rich. Woolworths steals by taking up to 5 working days to refund money they took and provided no order for. In the meantime that money earns them I interest. Thieves!”

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Posted 1 year ago

“Had a query , Zahir an agent helped me out and resolved my problem immediately”

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Posted 1 year ago

“Maitre D at woolworths V&A Waterfront said there are no tables when there were 3 open. Then he walked away We stood confused until a waiter came along and told us to choose any of the 3 open tables We watched the maitre D and oticed his racist attitude to non white and looks like he was sucking up.for tips .. PS rhus was a black guy Very disappointing to have bad apples like this in your employ”

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Posted 1 year ago

“Good day, On 23 August 2024, I wanted to purchase Green Olive Rustic bread from the Woolworths Food branch in Woodbridge (Dann road, Kempton Park). There was only one loaf left. To my surprise the lady at the bakery asked how many loafs I wanted and asked me if she could bake me some. I asked how long it would take and she replied only 12 minutes. I affirmed and continue shopping and when I returned after 12 minutes I was handed my 2 loafs fresh from the oven. I want to thank the lady at the bakery (unfortunately I did not take her name) for really outstanding and excellent customer service. When I arrived at home I could not wait to have some of the deliciously fresh green olive rustic bread.”

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Posted 1 year ago

“On the morning of my birthday a pretty bunch of lilies was delivered to my home in Port Elizabeth. They were sent to me by my daughter in Cape Town. They were all closed but still looked beautiful in my vase. Well, they opened slowly over the next few weeks and lasted a whole month which was a wonderful surprise. I enjoyed every minute. They must have been in mint condition. Thank you so much”

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Posted 1 year ago

“The Dash/Woolworths app is so unreliable, terrible delivery time windows. My order from a some weeks ago never arrived, even though payment went through. I was not even contacted once that there was an issue, and there is no trace of the order on my app, yet the money was processed on my account. In good faith tried to reorder from them this evening…true as nuts, “experiencing issues” while processing payment. What a shocker!”

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Posted 1 year ago

“Woolworths MELKBOSSTRAND The MANAGER on duty Saturday morning is use...., bad service, no interest in customer care or any service, rather stand and make jokes to the cashiers, I had to call him for help. His behavior was unprofessional. The store had nothing that we went for and we had to go to Tablebay Mall. The Manager that was at Melkbosstrand is now at Tablebay Mall say no more that's why the store staff is friendly and helpful and the shelves is full of stuff that you need and you can have a good experience. I will need to travel to Tablebay Mall OR START TO BUY EVERYTHING AT MELKBOSSTRAND 's PICK A PAY. We are regular customers since Woolworths opened in Melkbosstrand. Trek julle sokkies op of julle gaan baie besigheid verloor.”

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Posted 1 year ago

“I have contacted woolworths contact centre got the worst service ever worse with their ridiculous app that is constantly slow and always giving me an error so frustrating 😑. The call centre agent are so unprofessional kept me on hold and after I called the 6th time she tells me staff dealing with apps don't work weekends. My question to her was if she is the only one who knows about it after I called 6 times and being put oh hold. Pathetic”

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Posted 1 year ago

“Query raised with customer service. Die daye vs statement run. Fees charged based on statement run instead of due date”

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Posted 1 year ago

“Paid for my food order twice due to a site glitch. Customer service is absolutely terrible! They say no order has gone through and I have to wait 48 hours for a refund before I can place my order again. What point is there to ordering food online if they just take my money and don't process the order? I would give them zero starts if I could due to their care free attitude to this issue. Am I now supposed to go to a store and buy my items and pay for a third time?”

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Posted 1 year ago

“i will never ever buy from woolworths online anymore 🤞🤞🤞cancel order because i bought face cream instore nearly a month later didnt get my refund...”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 669 reviews