Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 669 Reviews

10 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolworth cheese! What are we eating these days. A block of tasteless rubber like substance. Scary stuff. Will stick to Parmalat products, where Cheddar cheese tastes like cheddar cheese... never dissapoin ts and I feel safe.”

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Posted 1 year ago

“I have been asking on every platform of yours, the post I ask on gets deleted. I would like to know WHY Woolworths adds cane SUGAR in almost ALL of your foods, even your healthier foods. Is it because sugar is addictive? I don’t understand your reasons as sugar leads to all sorts of health problems. Please could you assist me with this answer?”

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Posted 1 year ago

“I bought today two crusty rolls from the bakery counter at your Kyalami Corner shop. At home I realized that one of the rolls was hard as a rock!!! I must have received the roll that was on display for the last couple of weeks.... I am a Pensioner and its needless to say that I did not return the roll to the shop to avoid petrol costs. I therefore had no other choice than throwing my purchase into the bin. My complaint is not a matter of expecting a few Rand refund from Woolworths, its a matter of unacceptable quality especially when I looked forward to enjoy Woolies salads and fresh rolls for lunch with my daughter.”

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Posted 1 year ago

“Hi my name is Bulelwa Macozoma one of your loyal custormers , Yesterday 10 July 2024 i went to Woolies in Oxford Street East London desparately looking for boy's school shirts. Upon my arrival there the guy was closing the door, the other guy by the name Athi ask what i was looking for and he quickly go and check and fortunately they have my son's size 38 15 inch and i got the shirt. Thanks to Athi and other Woolies staff.”

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Posted 1 year ago

“Woolies Dash just comes whenever they want or cancel your order and then ask you to wait 10 days for a refund.”

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Posted 1 year ago

“I personally think that one star is too much! I have been trying to do a Woolworths Dash order for 2 weeks!!! I can do everything and then when I try to pay a red message comes up saying that there’s a technical issue and I must try again later. I have done this multiple times. I have uninstalled and reinstalled the app. I have phoned Woolworths 6 times!!!!! Each time they say that it will be sorted in 24 - 48 hours - nothing has been done for 2 WEEKS. I tried again today to no avail. I don’t have transport so rely on this service. Do I have to accept the fact that I can’t order from Woolworths ever again? I have never put a complaint on the internet before but this is shocking. Even more shocking considering the fact that it’s Woolworths!! Please help”

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Posted 1 year ago

“I am experiencing the worst woolworths customer service. I swear this retail store needs proper online training if this is a business opportunity they want to excel n. Haven’t received my ordered kids clothes in more than two weeks an getting frustrated with the daily calls and emails……Too much prices for ridiculous service. I have never experienced such horrific experience.”

Woolworths SA 1 star review on 11th July 2024

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Posted 1 year ago

“I ordered a few things on the 30th June and they were delivered just not to me, so basically I didn't get my order. I contacted woolies Dash and spoke to a Bongi, Unathi and others who promised to call back with the status of my refund, it's now the 10th July 2024 and I still haven't received my refund.”

Woolworths SA 1 star review on 10th July 2024

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Posted 1 year ago

“The other day I placed an order and they had problems on the app which delayed my order with 3 hours, which I didn’t complain about, greeted the delivery driver friendly with a generous tip. Today, I made a mistake by not checking out, and by the time I realised it by order was in an impossible time slot. Both the store and customer services shot me down and refused to change my time slot. Now I’m not someone who shops at Woolworths once or twice per month, I shop there daily. I fee they could have done better”

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Posted 1 year ago

“I spoke to a guy name Lee from fraud department then called in again and they said they don't know who he is this company is unprofessional and lazy he told me my payslips are fake and I can do as I please he don't care so I'm taking this further because I've been working for years for my company but I think he has a attitude towards elderly people and what he done was deformation of character so ill be taking it foward I've been beating around the bush sent from place to place phoned millions of times still don't know what's going on so now I will contact the newspapers with all my proof that I've got of what he said to me like I'm a nobody that's not how you deal with customers he wouldn't give me his surname but I'm sure I'll find out who he is”

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Posted 1 year ago

“Woolworths needs to learn a thing or two from 60 honestly! There’s always something wrong!!!”

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Posted 1 year ago

“The app is ruining your reputation Woolworths”

Woolworths SA 1 star review on 8th July 2024

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Posted 1 year ago

“Did not receive all items, paid full amount and did not receive an invoice. You can obviously not get this right. It is not the first this has happened and I will definitely not be using this service again. Take some lessons from Checkers maybe?”

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Posted 1 year ago

“Poor quality meat in Pepper Steak Pie. Very disappointed, will not be buying it again.”

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Posted 1 year ago

“Disgusting , appalling service from Woolworths Financial Services . I made 6 deposits into my card account ( credit card ) , i emailed and contacted them over 4 times , they don't respond to your emails besides an automated response . Its 10 days since my deposit and it has not bern credited , I understand that there could be an issue with the systems but please Woolworths at least communicate with me so that i know soneone is at least working on it . I requested a secondary card for my wife , sent all the requested documents, have not even had a wisper from wollworths . Your service is plain downright disgusting !!! Please do something about it”

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Posted 1 year ago

“Horrible service from woolworths promenade. I went to cancel a laybye & to purchase the item cash because it was on promotion. Then the ppc Tarryn told the cashier that we couldn't cancel the laybye to purchase it on promotion then we decided to take it out & refund to purchase it on promotion then they also said we can't do that either. The ppc didn't have the audacity to come to me & tell me what's going on. SUPER DISAPPOINTED OF THE STAFF OF WOOLWORTHS PROMENADE MITCHELL’S PLAIN.”

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Posted 1 year ago

“So angry with Woolies Dash … !! Ordered snacks yesterday at 2pm, at 18.30 I have not received anything. Called customer service, was told there was a delay and was asked if I wanted to cancel my order and receive a refund - to which I agreed. This morning at 8am my door was nearly broken down by an incredibly rude dash driver, he gave me such an attitude & at this point I am done with Dash.”

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Posted 1 year ago

“Absolutely appalling service from Woolworths Dash. This is now the second time, and I will not be using there services any longer! The woolworths app, was having glitches today, which made ordering a tedious horrific problem, having first trying to order, then deleting the app and reinstalling the app, and reordering because my cart has been cleared. After checkout I had seen that duplicates had been made from my initial order which did not appear in my cart before placing my final order. I had then called customer service to have them remove the duplicates. I explained the issues I was having on the App with Dash customer service agent Geneka, she didn't seem aware of the issues and dismissed it, and aburbtly in a rude manner asked what seems to be my issue?! I have duplicates because of the glitches on your app, Im not just telling you what is happening on the app to pass time! I asked her to removed them, she had to call dispatcher and this was before my order was being packed. She later says that its not guaranteed that they will remove it, and if it arrives I should go to a woolworths store and return them or I can cancel my order. As we are taking about canceling my order I see my order is being packed, and i asked the person packing if she can remove dulipcated items she agrees, but now my order has been cancelled through the customer service agent Geneka, and I tell the packer that my order has been cancelled, so don't worry about it. This is incompetent service from the call center agent Geneka, as the she could have just advised me to speak to the person packing my order to remove duplicates. I call the call center agent back again to get her name to file in a complaint. She bombarded me with calls after that to ask me If didn't like her service, I answered on the 10th call. While on the phone with her my ordered that had been cancelled arrives, I had already placed an order with checkers 60/60, to get what i had ordered with Woolies that had been cancelled. After that Geneka tells me to reorder the exact order that was cancelled but tell the delivery driver to take it back when he arrives! What TOTAL NONSENSE is that!? It was not my mistake that the cancelled order arrived! Now I must go back on your malfunctioning app to waste my time yet again to do an order FOR your system mistake! I have already received what I wanted from Checkers 60/60. I called head office as the order now went from cancelled to delivered on the app. Head office tells me they might be a possibility that they will send a driver to take Items back, I agree. Then why the heck can't the drivers take back duplicated items? Why can't drivers take back mistakes that happen on your end?! This is the worse service I have received from a delivery app and now this is the second time with woolies Dash. I use several delivery apps almost daily! Woolies food is delicious, but don't waste your time and money on there crappy app. Never again!”

Helpful Report

Posted 1 year ago

“So disappointed in Woolworths online. I have three separate purchases that I made from 20 June 2024 (1 order) and 24 June 2024 (2 orders). The orders are said to be DELAYED and I cannot track to see how far they are or if they are with a courier. I made countless calls to the Woolworths Online customer care and I am told every time that my order is with the courier and should be getting it on that particular day. I am not comfortable with this particular courier service that Woolworths has been using (SkyNet). I am flagging this courier service specifically because I do not have issues with the other courier services used by Woolworths. To make matters even worse, today I made a call once again trying to find out about my orders and was given an order number saying one of my orders are on the way. Still nothing, no call, nothing.”

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Posted 1 year ago

“Woolies dash down again. Come on Woolworths look at your reviews ... terrible!”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 669 reviews