Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The absolute worse. Use the service OneCart if you require an order.”

Helpful Report

Posted 1 year ago

“Bad service , your staff need additional training . Sent an email regarding my concerns abd questions , instead of reading and providing the appropriate response, gave me a completely inappropriate response . Tried calling you to speak to a consultant, after painstakingly making the selections on my phone, I’m rudely cut off saying that I reached outside of office hours yet I am within the time frame . Please , Woolworths , we expect better”

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Posted 1 year ago

“Woolworth gift voucher r1 000”

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Posted 1 year ago

“Disgusting celebration of "pride month" Hope you guys find Jesus instead of supporting delusions and mental illness just to profit off of it.”

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Posted 1 year ago

“I wish I could give them negative stars but 1 is low enough, firstly 10 days have passed since my order was made, the delivery was attempted IN THE WRONG PROVINCE, and today I received an sms claiming it was out on delivery and of course it was NOT. On top of that none of my emails were answered and no updates were given. The most pathetic and useless delivery service.”

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Posted 1 year ago

“It is their interest rates, I’m disappointed that they are threatening me for payment when it’s all finance charges which on their credit card is a ridiculous amount of 28.50% when their store card is only 19%, I pay my store card but refuse to pay the credit card of 28. 25% NO never and the call centres all uneducated people. Woolworths credit card divisions even slammed down the phone on me. Super bad service. I’ve cut up my card never again will I deal them again. Bad service very bad service”

Helpful Report

Posted 1 year ago

“It takes longer to order food than get it delivered. Your app on android is atrocious.. everything takes soooo long ... no substitutes on anything g is done correctly... even though I know there are substitutes available... substitutes ate completely incorrect ( Bulger wheat salad substitute for Greek salad ( among woolies get it together) chatting with a shopper is impossible... the chat closes or doesn't open or the shopper ignores you .. so what's the point ? It's completely annoying to not receive half your groceries every single time !!! Shoppers must use their heads ... chicken schnitzel is chicken schnitzel.... just substitute it for heaven's sake... sixty60 is incredible... 30 mins delivery every time ... the substitutes are amazing .... choice is incredible... and I have received my complete order every single time ! When are you going to do something about our experience in online shopping with you?”

Helpful Report

Posted 1 year ago

“A shop that has a racist employment policy that precludes the employment of White people. In this day and age! The products are mostly fine although I did buy a salad that was off and had to be thrown away. Why no rice milk and no organic kidney beans anymore? Went to 3 different branches and none of them had it. Basically an overpriced shop that wants to sell to White people but not employ them.”

Helpful Report

Posted 1 year ago

“Awful service from W-dash. Waited for THREE HOURS to receive a scheduled delivery. Still has not arrived 5 hours later! It was ordered from overseas as a gift so I cannot track the order. Please Woolworths! I can order stuff online from halfway around tge world, and they're more reliable! Simply not acceptable! Perhaps Checkers 60/60 can teach you a thing or two...”

Helpful Report

Posted 1 year ago

“Your brown seed bread is half the size it used to be .....the packaging is the same but so big the bread rattles around inside and the slices are so small that the toaster cannot pop them out and is priced at R36.00 . This is beyond disgusting service and totally wrong . Be ashamed of your pathetic product that you are basically robbing consumers with. So sick and tired of your lack of integrity!!!!!!!”

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Posted 1 year ago

“I love shopping at woolworths, but woolworths at Egen Croydon Pies are never properly cooked, it always has wet Doug underneath the pie.”

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Posted 1 year ago

“I placed an order only 2 days ago and received my order this morning. Everything was packed nicely in a neat box with sufficient packing material to ensure nothing was damaged and delivered in good order. A special shout out to the courier guy, Alfred, who delivered my order. He was so helpful and patient as I recently had a leg injury and am on crutches. This is a great service as I was unable to get my size of some particular items at stores nearby and saved me so much hassle in driving around looking for them. Most definitely will use this service again!”

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Posted 1 year ago

“Good day,I won a R20k gift card with play ND win,I had no problems, woolworths was absolutely incredible,from the staff right thru my overall experience in store.Keep up the good work,Woolworths made me a believer.”

Helpful Report

Posted 1 year ago

“I placed an order more than two weeks ago and I didn’t receive any communication from them until I called to find out what is happening. The guy I spoke to said it would be resolved in 48 hours. It’s been more than 96 hours now waiting there’s no communication whatsoever”

Helpful Report

Posted 1 year ago

“Please remove the hundreds of out of stock items you advertise. It's unacceptable to advertise items you don't have. Frustrating to say the least when every item is out of stock. Not okay!”

Helpful Report

Posted 1 year ago

“Might be a small thing, but we have recently started purchasing the Woolworths Chicken Pie (boxed) again, advertised as “new and improved recipe”, and oh my gosh is this true!! We were long time fans but stopped buying this product many months ago after it just started being yuck. The new version is incredible - crispier lighter pastry, a creamier “gravy”, and bigger very TENDER chicken chunks. Just to be sure, we checked this out 3 times over 3 weeks. An unbelievable improvement. Thank you Woolworths!!”

Helpful Report

Posted 1 year ago

“Purchased the Berry Snowball mini tea cakes x 2pkt [R72 x 2]yesterday afternoon at the Steenberg Tokai branch. The expectation was disappointing. The cake was extremely dry and stale. Will not recommend buyers to purchase this teatime treat at R72 for 4pk.”

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Posted 1 year ago

“Paid twice for same items and still no delivery so disgusted….”

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Posted 1 year ago

“My wife ordered some foodstuffs yesterday and while they could see the order and payment they could not deliver because there was a problem with the app. Numerous phone calls and promises nothing materialized. A total waste of time we will never order again. Checkers are on the ball Woolworths suck”

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Posted 1 year ago

“Would it be unreasonable for me to ask the following question : are the people at Woolworths Mall of Africa brain-dead ? Actually, to a certain extent,it is a complement , because it implies they have a brain in the first place !!!! With my car out of service, I have to make use of Woolies Dash. Time and time again they mess up the additional instructions I leave. In my last order, I asked that the avocado pears be placed on top, since they bruise very easily. Just received my order ..... all other items stacked on top of the avos !!!!!!!!! I called their call-center the other day with a complaint and was promised a call-back from a supervisor..... I am still waiting. The fact that I am assigning 1 star is actually flattery. Unfortunately the system does not allow me to assign zero stars !!!”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 657 reviews