Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 669 Reviews

10 %

of reviewers recommend Woolworths SA

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1.5

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently on a call on hold for 15 minutes as I type this. The App does not allow one to select the substituted item of choice (it provides its own options none of which I want) and when you type it in manually, you can't find it. So, when placing the order and chatting to the so-called personal shopper, I asked to be contacted for substitutes as all items were important only to find that the shopping had ended and two important items were missing. Why am I paying R35 for delivery if I can't get all my items even after specifically asking to be contacted? When I call the customer care line, the consultant tells me that I will not be charged for the items. That's not the point! Then he further tells me that I didn't select the items as an alternative. What part of I couldn't select the alternative item did he not understand? That was the reason for my request in the first place. The consultant I spoke to was Sipho and he seemed extremely unequipped to deal with basic comprehension. I asked to speak to his superior Tshepi and I was told she was on a call and will call me back. Terrible service.”

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Posted 1 year ago

“shocking customer service, items have not been delivered not even one communication from woolworths, almost month later have had almost zero comms, had to call from overseas, they need to wait to see if the good were returned to the warehouse, how is this my problem when they never delivered, almost a month ago? They also don't respond to emails, have sent about 4 now. I used to be a good customer, count me out!”

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Posted 1 year ago

“What is happening with woolworths fashion/beauty online delivery service!!! The service is pathetic/ terrible/ substandard. They have not delivered an order for R5600 that was paid for 3 weeks ago. Their call centre agents are trained to tell you they will escalate and will get feedback within 24 to 48 hours. They don't even bother to call you after 48 hours. I have called them 3 times and they say the same false statement. They don't respond to emails either. I wonder if I will at least get my money back from this company. I hope there is no disaster and troubles that we don't know about slowly brewing in the background. I WILL NEVER EVER MAKE THIS MISTAKE AGAIN. IS WOOLWORTHS ONLINE A SCAM?”

Helpful Report

Posted 1 year ago

“Ordered food online for a dash delivery on Monday the 6th of May. Only 3 of the 26 items I had ordered were delivered. Driver said that’s all he was given, told me to call the Jean crossing store and dashed off. Was given the run around by store manager and eventually told by the dash manager there was nothing she could do, she was on her way home so she would refund the items the following day. Sent an email on Tuesday the 7, and followed up with calls. Was told there was nothing they could do, refunds take 3-5 days to process. It is the 17th of May and I still dont a the refund. I have called again and was told the request for a refund was sent on the 7th but nothing else has been done regarding my refund since. Disappointing rather that not only was I inconvenienced with an incomplete order, but I also am not getting my money back.”

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Posted 1 year ago

“A senior ,and disappointed not once but numerous times ,grill chicken ,has a raw chicken odour,hot + spicy buns no spice or fruit ,some pacjs have a mixture of buns ,spicy no fruit or tastes like bread.They give you WOW AVOUCHER FOR R50.00 IIT NOT THE PRICE ITS QUALITY ,R50 does not make up for disappointments”

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Posted 1 year ago

“When I try to checkout my purchases on the App, it literally tells me to remove the products from my cart in order to proceed to check out, like how does that even make sense???”

Woolworths SA 1 star review on 14th May 2024

Helpful Report

Posted 1 year ago

“I ordered 13 items on the App for delivery by Dash. It took more than 35min. The navigation was super slow. Selecting you item is a 2 step process. 1 to select the item then the quantity. If not the item is not added. Then it thinks for about a minute to add 1 item. There there are combo deals there is no option that filters the list of items that could complete your deal. One has to go back to shopping from your cart guess what you looking for or what is available. All in all a terrible on line shopping experience.”

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Posted 1 year ago

“Woolies dash service is terrible. They don't stick to the allocated time of delivery, there's no update on time of delivery and no apologies for late deliveries.”

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Posted 1 year ago

“No Im not happy at all,Woolworths in Midway crossing Ntuzuma has no food alley 😢 😕”

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Posted 1 year ago

“I went to the Margate branch on the 09 May 2024, knowing I have credit to buy groceries. I am not sure what the cashier done, thereafter she said the screen is blank after swiping my woolworths card and signing for the groceries in my trolley. The supervisor then voids and say, unfortunately you will be credited back in 7 days and I am unable to take my the stuff I had purchased. I am so fustrated and upset as to how possibly do I get told that. Pathetic service!!!!”

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Posted 1 year ago

“It is such an onerous process to speak to a Woolworths representative for assistance! After several phone call attempts, I gave up.”

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Posted 1 year ago

“I’m still waiting on my refund since the 31st of March. I cancelled my online order on the 29th of March. They keep on blaming my bank saying that the problem is with my bank. No compensation, no calls from management.Still no refund. My own bank is laughing at me as there is nothing. This is shocking WOW WOOLWORTHS.”

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Posted 1 year ago

“Made an online order and cancelled ,I’ve been waiting for a refund but Woolworths haven’t refunded my money and the money has deducted from my account,woolworths online shoping is so pathetic!!Woolworths refund my money!!!”

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Posted 1 year ago

“I had a terrible experience with this shop. Firstly they failed to deliver my parcel, I then canceled since they weren't interested in delivering my items.... Made a cancelation on the 9th of April and to this day I haven't received my money. I am being told that I need to submit an ID copy. Bunch of scammers!!!!!!”

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Posted 1 year ago

“Clothing line is just ridiculous. Not worth shopping at Woolworths anymore. They are catering to a niche market. They have lost the plot.”

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Posted 1 year ago

“Hi Today I was at Mall Of The South woolworths as I was shopping there. Love that store As I was looking to try a top and looking for the the changing room I try to ask the laide to help me or just to tell me where to go. She ignored me flat 😔trying to as her twice to help me still ignoringe was so sad and disappointed. I was so irritated she has NO respect or any customer service. Just to fund out she is a Cosmetic Manager her name is Jessica. As it's not the first time. I was a cosmetic manager for year's in retail and I never disrespect a customer 😤 now I have 2 companies and not even I treat my staff like that. Jessica you are rude. And I don't even wanna go to that store anymore cause of poeple like you. Kind Regards Rita”

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Posted 1 year ago

“Shocking, over and over. Woolies should just not offer the dash service and save their reputation. Right now you have the reputation of taking people’s money and not delivering their food and lying and saying you have. This is the second time you have done this to me. Never ever again.”

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Posted 1 year ago

“New product. Tripe. I was raised on offal. I am a pale skinned South African, but African dishes are so good. I live alone and cooking dishes like tripe are just not economical as well as the fact that I am a terrible cook. When I found tripe on your shelf in the cold foods section I was apprehensive but wow you've nailed it. Delicious 😋. I hope it's here to stay.”

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Posted 1 year ago

“Got helped by a lady named Hannah Colete in Woolworths at mall @ reds. Absolutely amazing customer service from this lady. She was willing to do anything to make my shop at Woolworths perfect.”

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Posted 1 year ago

“I'm livid, even shaking. The humiliation, level of disrespect and incompetence from Gabisile Clearwater mall manager, is out of this world. My God, how was she hired, the chicky does not know anything about retail and customer care. Well I bought a dress and it was too big? decided to return it for a smaller size, and during that process, a cashier who was assisting volunteer to go look for my size and on her way there she spoke to her manager " Gabisile" not sure what they were saying but the smelled the dress , made comments as I could see facial expressions, few minutes later the cashier came back and told me I have worn the dress and it has been washed. Tags were still there and printing very visible, the lady behind me was shocked to hear what they said and even said they crazy, well to me it was not the case, they were f#$& crazy and disrespectful and this matter was not handled in a good manner. Firstly I bought 3 items on that day worth more that 3.5k, only returned one item that did not fit and I was told rubbish by Gabisile. Left the dress with her as she didn't want to refund me, and she was like do whatever but we not taking it back with an attitude. I'm definitely taking this one to the ombudsman.”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 669 reviews