Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Woolworths SA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love purchasing the salami sticks from Woolworths but I’ve recently come across a problem that they are constantly being sold in store even when they are expired. I went to a franchise at a garage in Pretoria and the best before date was the 17th of January 2024 and I purchased them on the 16th of March 2024. I tried to buy them again on the 27th of March 2024 but the best before date on the packet was the 15th of March 2024. The salami sticks themselves look strange as well. With Black spots all over.”

Helpful Report

Posted 1 year ago

“Woolworths dash drivers wont bring parcels up to your door. You can leave special delivery instruction saying that they should come up to the door and leave the parcels there, but instead they call and argue with you.”

Helpful Report

Posted 1 year ago

“I ordered items to be delivered on the 17th of February. The driver arrived earlier than arranged and left. When I asked him to come back, he was irate. I immediately called the service hotline and explained the situation to Woolies Dash, they assured me that I will be refunded immediately. After more than 10 emails to them, it is now 25th March and they have still not refunded me. I will never use Woolies Dash again. Sixty60 and OneCart provide a seamless experience and you don’t need to beg for refunds, it all happens automatically. Woolies Dash Crash and Burn!”

Helpful Report

Posted 1 year ago

“Worst customer care I have ever come across and never buy a gift card from them because you will be scammed.”

Helpful Report

Posted 1 year ago

“Worst customer care I have ever come across and never buy a gift card from them because you will be scammed.”

Helpful Report

Posted 1 year ago

“I'm afraid that Woolworth is going to loose my business, why did I shop there before, quality and customer service, that doesn't stand anymore. Their staff are not up to scratch at all Their clothes well cheap Food going downhill Milk ... not as lovely as it used to be Sandwiches awful, all the filling pushed to the front with nothing behind, just not value when paying nearly R60 Ready made meals... hunt for the protein meals is a better name Prices higher, staff not as lovely, no fair value, its Shoprite with nicer shelves....Checkers keep up the good work, we're spending more with you now.”

Helpful Report

Posted 1 year ago

“I went to Woolworths Birch Acres to return a set of Pyjamas(top and pants) I got as a gift in exchange for something else and I was told I couldn't refund it because the PJ's are missing a ribbon,a piece of string that is just for decor purposes and that ribbon doesn't even form part of the set. I am astonished by the reasoning capacity of the customer Assistants they employ of late.”

Helpful Report

Posted 1 year ago

“Since the inception of Woolworths Dash, payment after ordering is pathetically slow. Took me six attempts to pay this morning. WTF are Checkers 60 60 so easy to pay?”

Helpful Report

Posted 1 year ago

“I have created 2 lists on the online portal, one with everyday products like baby marrows and tomatoes, the other will less frequently bought products, like rice. Every single item on both lists were flagged as not available. I won't be bothering with trying again.”

Helpful Report

Posted 1 year ago

“I would not recommend Woolworths online to anyone. I’ve ordered items that never reached my door, when I follow up to get a refund, they keep giving me a runaround. It’s been two months now waiting for my refund. Whenever I call, they keep telling me that they’ve logged a ticket and the next time I follow up, there’s no ticket on the system. What a horrible experience!”

Helpful Report

Posted 1 year ago

“Bought the mango and pineapple for R75. Mango is sour and not yet ripened. How can fruit like this be put on shelves for sale? Quality of food decreasing but price is increasing...”

Helpful Report

Posted 1 year ago

“Terrible clothes.... quality in some areas just keeps going down. Have wonderful staff, but buyers need to diverse more... don't stock normal white cami So much polyester in every item. Bring back some Woolworths clothes eg WW Jean's. Classic collections... studio w clothing”

Helpful Report

Posted 1 year ago

“Online shopping with woolworths is terrible. I order by them and pay the item. Still waiting 2 weeks later when put a inquiery. They said there were many attemps to deliver but no one called me for delivery... now the item is out off stock”

Helpful Report

Posted 1 year ago

“Greetings once again, I'm over the moon Woolworths Hygiene Face soap. The best ever, can't get enough of the Aloe and Green Tea and Lemon Fragrance. smell divine and foamy lather my skin so smooth. My entire family loves it too. Keep it up Woolworths. The price is great too.”

Woolworths SA 5 star review on 12th March 2024

Helpful Report

Posted 1 year ago

“Payment made on 5th of a month does not reflect on account. Get a capable person to set up your complete communication system. Your phone system has a problem since Oct 2023. You staff not qualified for the job. I have being supporting you for over 30 + years. In store support on the landline, not properly working since Forever. Please”

Helpful Report

Posted 1 year ago

“Terrible service. Order was placed to be delivered between 2pm & 5pm. No communication received at all from Woolworths. I contacted the customer care and they kept on saying the driver is on his way but order hasn't arrived.”

Helpful Report

Posted 1 year ago

“You can't see the specials and have to go into each item to price by unit. I've never been ale to order, as the deliveries are booked up for a few days in advance at a time.”

Helpful Report

Posted 1 year ago

“I bought groceries worth R950 on the 25th of February 2024 using dash delivery but the driver canceled. They said I should wait for 5 days to get my refund but they didn't refund me even today. O the 2nd of March dash called me saying they will order for me again n deliver on the 3rd of March but they didn't deliver. I called them again on the 4th of March they said they will deliver at 2pm to 3pm but they didn't deliver . Even today I haven't got my refund, they are mizing my emails”

Helpful Report

Posted 1 year ago

“I've queried about a certain product on 15 February 2024 and today is the 6 March 2024 and still no reply or phone call from Woolworths customer service. Their quality of service is deteriorating.”

Helpful Report

Posted 1 year ago

“Today I used Dash- never again!! Too long a story which I have escalated (and wasted 23 mins airtime) but one of the things that really annoyed me is that nothing was packed in cooler bags I.e. frozen Pies, fresh milk, cheese, Lettuce, Broccoli , baby spinach- items that are all refrigerated in the store! It's 35 deg in Gauteng today and they just plonk it all into packets. Shocking!!!”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 622 reviews