Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 595 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at Woolworths maponya served by Busi at customer service she was rude I would put a person like that in my tills I asked to speak to the manager but she told me the manager is on leave, I asked to speak the person who is in charge but I told to leave her alone she is tired and they way she talking to me the attitude she gave it's like I don't care even if u can report me I asked how can u serve customers while u are talking to your friend she answered by saying she is training but I said to even if u are training u don't have to seat while these a long quesse in the store u have help each apologize to the customers for standing for a long time In a queee but she didn't even care giving me attitude customer service Maponya it's not good at all”

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Posted 1 year ago

“Terrible experience from Woolworths Fashion and Beauty online app. Ordered some items via the app and paid and extra R75 for over night delivery and never received my order. When I called their customer service helpline they lied and told me my order was out for delivery and I would get it on that day. I never got my order and my mother had to return to Canada without her parcel.”

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Posted 1 year ago

“One expects to get the extra money's worth when purchasing from Woolies - so for me that's when its a special treat. We were so disappointed with our Uber Eats order from Woolies. Tin Roof Ice cream with one nut in it (basically!) and barely any chocolate flavoured sauce. A white sweet mass of bland cold dessert. Really a let-down - as this used to be a favourite when they did it right. Their Tin Roof was never like this and I suspect like all greedy mass producers with the same story they are taking shortcuts underproducing but still overcharging. I believe Woolies has taken a nose dive. I've lost interest.”

Woolworths SA 1 star review on 28th December 2023

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Posted 1 year ago

“My name is Deli this is what happened to me just now at Woolworths North cliff i just want to share my experience with woolies Northcliff that is not satisfying at all.I callled the branch n asked if they had stork on huggies Gold n was told there was 7in stork ,drove 40km to d store only to find that only now they telling me with codes Merchandiser named Sani said he had 7 in stork .In that period btwn da time i called n da time i arrived they confirmed no one has bought . How do you explain dis mara,dis is so unprofessional even d lady was rude nje Am so disappointed wth woolies ,my time n petrol was wasted on nothing Please assist”

Helpful Report

Posted 1 year ago

“No shopper ever contacts me for substitutions and they are alway offline to speak to. Call and they escalate it to receive an apology. Great service. Check your packers they are lazy.”

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Posted 1 year ago

“One of the items due to be delivered on the 15th of December is still not delivered and no refund as promised as of 22nd of December”

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Posted 1 year ago

“My main delivery item was out of stock and not delivered. Due to no substitution option selected, since I didn't want any substitution, no further notification is sent or communicated, HOWEVER, full delivery fee + a driver tip is charged + the FULL purchase amount of unavailable items... To date I haven't been refunded either ! This was money I need for our Christmas meal... I am now unable to purchase what I need since I am waiting for the refund, and was overcharged for delivery of items which I would not have ordered online had I known my main item was out of stock. Surely the online system should be able te verify stock availability in your area once address is entered..? Not quite the Festive outcome I had in mind... and the attitude from the Woolies agents also not empathetic. Simply refer back to the flawed "return policy"... which clearly have receive countless poor reviews by unhappy customers.”

Helpful Report

Posted 1 year ago

“Poor online experience on more than 10 occasions. Out of stock is a regular experience after it shows the items available for the cart”

Helpful Report

Posted 1 year ago

“HandedOver”

Woolworths SA 1 star review on 15th December 2023

Helpful Report

Posted 1 year ago

“Terribie experience. Website and app initially down. Cannot checkout. Eventually managed to place order. Incorrect items delivered. Was told no stock of items ordered. Promised to escalate the problem. Somehow miraculously " found" stock of the items I ordered. Allocated a new time slot to deliver correct items. Failed to deliver said goods. Definitely won't use Woolworths online again!”

Helpful Report

Posted 1 year ago

“SOMETHING IS SERIOUSLY WRONG WITH THE WEBSITE AND ITS INABILITY TO PROPERLY PICK UP LOCATIONS. Its infuriating really. Offtopic: Woolies at winderemere centre has a non working microwave for month cant even warm our quick meals. Like common!!!!”

Helpful Report

Posted 1 year ago

“Tried for hours to place Online order. Special only runs for the day and only for online purchasing - the Website has been down for most of the day. Now it is supposedly up and running but wont take my order to pay screen. Absolute garbage of a website. They dont deserve to have "worth" in their name!”

Helpful Report

Posted 1 year ago

“2 weeks, 7 phone calls, countless emails and my order has still not been recovered or sent out because between Woolworths and their courier company they got the address wrong. (The correct address is on the app from which I ordered and is the one with which I identified myself all 6 times I called customer care) The online service is APPALLING with no recourse or communication for frustrated customers. For a brand that prides itself on quality and care they really miss the mark.”

Woolworths SA 1 star review on 11th December 2023

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Posted 1 year ago

“I am waiting on hold to speak to someone for over an hour now”

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Posted 1 year ago

“Their Online shopping and delivery is shocking and I’ve had 3 bad experiences where delivery information is typed with the order and gets lost in translation when you receive the confirmed order. They delivered a birthday gift 4 days late with only half the upfront paid order and 2nd Birthday the delivered half an hour after the maximum time requested as per their times! Checkers 60/60 500% better”

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Posted 1 year ago

“I ordered for more than 3 times and experienced the same thing throughout from Hillcrest woolies. Delivery came after time frame and reflected delivered on the app whereas it wasn't and driver came 45 minutes after it reflected delivered on the app”

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Posted 1 year ago

“goodday today I visited woolworths mall at carnival and i was assisted by Mpho in the man section she really gave me a good service i was looking for mans slim fit golf tshirt and she went all out so that i can get proper size and even went as far as to check at which stores i can get the sizes that i wanted since you were out of stock id like to thank mpho and the cashiers as well i cant remember her name she was welcoming and she also gave me a good services i didnt get the colours of the tshirt that i wanted but i was happy with the good service they gave me keep it up!”

Helpful Report

Posted 1 year ago

“Woolworths financial services call center is one of the worst I have ever had to deal with. The call quality is terrible and agents repeatedly just hang up on you. They really need to get themselves sorted Terrible experience and not just once, on every occasion I can.”

Helpful Report

Posted 1 year ago

“I am an international customer. Tried to add a new address to send flowers to a friend in Bloemfontein. Online would not accept the address. I then phoned, most tel numbers don't exists, when you do get through, you get transferred. One lady even gave me her personal mobile number, 0650073158. Said she will WhatsApp me back, guess what, there was no WhatsApp option. I sent her a message which I once again had to pay fot and has not heard back from her. When I tried to complain online. i received a message that the link is broken. This happened 3 times. I then spoke to someone in CT but still they could not take the address and place the order. TERRIBLE SERVICE!!!!!!”

Helpful Report

Posted 1 year ago

“Be very careful when making use of their financial services.They together with their partner MBD find ways to extort money from clients.”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 595 reviews