Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Unreliable delivery. Have now deleted the Dash app.”

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Posted 1 year ago

“Abysmal app. Half the time it freezes. Then items are out of stock and a waste of money for the delivery. Made an order today and one item substituted that I didn’t want. And some items omitted. Not the first time I have had this problem. Will not use their app again. Ever.”

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Posted 1 year ago

“DASH DELIVERS EXPIRED PRODUCE!!!!!!! WOOLWORTHS WOULDNT SELL THE SAME PRODUCTS IN STORE!!!!!!!!!!! DISGUSTING!!!!!!!!”

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Posted 1 year ago

“We bought the smoked Norwegian salmon on Woolies dash and it was off when opened to prepare for supper that evening. I lodged a complaint immediately with photos and barcodes requesting a refund and Woolworths has still not responded. I’ve even reviewed the product on the app but my review was taken down. This is absolutely disgusting customer service.”

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Posted 1 year ago

“Woolies dash not a match for checkers 60 who is always on time and trustworthy. It’s the 3rd time I am being disappointed by woolies dash, either the order disappears or they are 2 hours late. PLEASE UP YOUR GAME”

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Posted 1 year ago

“Woolworths is losing their exclusivity and professionalism. They are very much in the same category for shoppers at Checkers. I waited 2 hours for 10 items to get the call from their store that items are out of stock. On top of that, you don't get refunded immediately. You need to wait up to 14 days for your money. The tipping of drivers should be a preference and not mandatory. I am disgusted by Woolworths service!!! I will be using 60/60 in the future.”

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Posted 1 year ago

“I had the most amazing experience today, 5 February 2024, at Woolworths Three Rivers. I am 70 years of age and have MANY MANY years of experience in shopping. But NEVER ever has anybody done what Nompumelelo Itumateny did today. While I was busy making my card payment for groceries, Nompulelelo stood up and without hesitation went around her counter and loaded the shopping bags for me into my trolley. What is also amazing is that she didn't even expect a 'thank you' or reward of any kind. She did it without me noticing at first as I was occupied with the card machine. I don't have enough words to demonstrate my sincere appreciation. THANK YOU, Nompumelelo. Thank you so very much...”

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Posted 1 year ago

“Woolies Dash is terrible, I am a loyal woolies customer but their online offerings are always disappointing to say the least. again on Saturday evening we ordered 5 items on dash before 6pm due for delivery between 6-7pm ... the goods only arrived at 7h35 pm!!!! too late to make dinner. Also, more often than not there is no stock so you only get some of your items...Checkers sixty is way ahead ..”

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Posted 1 year ago

“Woolworths Dash service is disappointing and does not meet their "superior" brand positioning. I ordered online on the 7th Jan 2024, immediately cancelled the order as the app is not user friendly. I wanted delivery to KZN and instead of selecting a KZN Store it selected a store in JHB for delivery to KZN. I have not received my refund since. I phoned on the 16th Jan and spoke to agent Aeskho Qotoyi who said she needed to escalate and it takes time and cannot confirm when exact refund will be made. It is now the 5th Feb and no refund. My question is, how does a big company as such not have a reliable cancelation/refund process yet they bill you on time and remind you to pay them constantly on your account but cannot remember to treat their customers with the same regard. Unhappy Long-term customer !”

Helpful Report

Posted 1 year ago

“On 22 Jan I ordered a product online from Woolworths (face cream). Ordering from Woolies online I have done many times with no issues. I paid a premium rate for delivery to have it done within a day. 5days later, there was no delivery which I knew was odd. I contacted the online store and customer service. I received a call the following Monday, 29 Jan from a customer service agent asking me if I knew someone by the name of 'Tim'. I indicated that I did not. It seemed clear to me that the product was delivered to wrong address and a 'Tim' had signed for it. During the course of the week I have continued to contact Woolies to find out what the update is on when I can get my product delivered or get a refund. It is now Weds, 31 Jan and I received a call from another service agent who upset me greatly by asking me if I received the product to which I said no. She then says she is checking her records and it was received by myself and gives my name. I was furious! This is a complete lie. How has it gone from a so called 'Tim' to now me?.. Also I could not have received or signed for the item as I was not home when they claimed they delivered the product, I have been at the office all week this week. How dare you behave in such an underhanded manner toward a customer! I am appalled. Surely as a customer they should be sorting out my issue based on their brand promise and dealing with their back-end logistics after. I have been a loyal customer for nearly 20years! I cannot believe this is the kind of treatment a customer would receive. I even went into their store at the Mall of Africa and complained about this and they could do nothing to assist me but just take my details and call their online department. Lets see if how you resolve this - otherwise I will be terminating my long standing relationship with and notably making this very public!”

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Posted 1 year ago

“Hi! I would like to compliment your staff at the Cosmetic Counter at your Tygervalley Branch, epecially Tracey and her colleague from Estee Lauder. They are very friendly, helpful, know their product and go the extra mile. It is a pleasure to walk into your store and see their friendly faces. Keep up the good work!!”

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Posted 1 year ago

“Slow, not user friendly at all. A waste of my time!”

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Posted 1 year ago

“Good service received from Sizwe on Monday morning, 22 Jan 24, at WW boardwalk PE, at the coffee bar! Thank you!”

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Posted 1 year ago

“All my debit orders off all the financial intuitions like millions of Sout Africans went of on the 14th of Dec’24. I made the eft transfer to my WW Credit card and even paid a R1300 more as my instalment requested. My payment only reflected on the 18th of Dec’24. Then I started getting A lot of SMS stating I have to pay my Woolworths account its overdue, I e-mailed and all the e-mails was a copy paste of a internet script with exactly the same words every time, with they try to reach me via phone even with a time 15:55PM AND BEING SARCASTIC ABOUT IT AS WELL AS YOU DID NOT ANSWER YOUR PHONE and they apologise for inconvenience. Please every call I got there was no one on the other side of the line that you hello 4 times to put phone down, replying to mail all the sudden you get someone very Softley saying a recitation and when do they call NOT in office hours on a Sunday a freaken Sunday and after 5PM while you are driving home. All the mails said, “Our billing cycle takes place from the 15th to the 21st each month.” My payment only reflected on their side the 18th AFTER THE 15TH and they insist I must make that instalment as they do not see it as my monthly instalment and I’m overdue. I blocked the number phoning me as they are unprofessional and insufficient, all the mails answered a new person answer you not having even you last reply you sent on his/her mail and again sincerely apologise for the inconvenience.BS! I made the instalment, and they can say thank you for a Dec you spent more than normal. All the other people I know debit orders just like mine change in a Dec know Woolworths come and said they do not see early payment as a instalment payment, they are not human and forcing people to pay double in Dec, I received my statement and it reflect I’m overdue and have to make a double payment end Jan’24. Lets take a bet as well they will start treating you with blacklisting and lawyers letter of a instalment you did pay. and they take 2 days to answer Take the card and shove it where the sun so not shine”

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Posted 1 year ago

“Cresta Woolworths - Randburg. I have complained on so many occasions but nothing is being done. Staff is unhelpful, loud, rude and just not a fit for your business. I witnessed the lady working at the bread/bakery section have a very loud argument with another staff member. The area was packed but they just could not care. Unprofessional no ettiquet. Train them or fire them”

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Posted 1 year ago

“I tried Woolues Dash twice. The first time they got my order wrong,the second time I was charged but did not receive my order! Still waiting,after calling them multiple times!”

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Posted 1 year ago

“We are very regular customers at Woolies Cafe in Paarl and Port Elizabeth! Today however in the Paarl Mall Woolies Cafe while waiting for breakfast I noticed the ladies in the prep area and what I saw was UNACCEPTABLE! They were separating something or crumbling cheese - 1 had her gloves on and the other lady did not! AND she had jewellery on her fingers! Sies!!! She occasionally even removed whatever it is they were separating from her ring as it obviously got stuck onto it!! This is bad hygienic standards and even put me off my food! Staff working with food should not be allowed to wear jewellery!!!!!”

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Posted 1 year ago

“I am truly tired of your service. You guys don't know how to serve people, your customer service is embarrassing for such a huge company. Your customer service consultant are quite disrespectful and rude, it's coming to a point where I will give a public review on all social media platforms because I am really exhausted. You have been calling my mom day in day out telling her to pay an amount of money she has already paid. I asked you guys for her statement you still failed to deliver that. I have sent countless emails complaining about your customer service yet none of my emails are ever replied on. You have the audacity to call my mom asking her about her properties what do her properties have to do with her Woolworths account. YOU DON'T KNOW PEOPLE YOU DON'T KNOW HOW TO SERVE PEOPLE. IT'S QUIET A DISGRACE!!!”

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Posted 1 year ago

“I bought LARGE EGGS from Woolworths. They were expensive but I needed them for a christmas cake. The eggs turned out being the size more or less, of golf balls. Nearly perfectly round. I contacted Woolworths and sent photos. I was promised that some other department will get back to me. It's been a week. I have contacted Woolworths again in the interum, but still no response or explanation or refund. Woolworths have ripped me off and will not contact me to explain why they sell tiny eggs falsely advertised as large eggs. And at the price of large eggs. Consumer council is my next stop.”

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Posted 1 year ago

“Woolworths is truly not the same as it used to be. November 2023 my online order was returned to their warehouse. 3 emails sent with copies of my ID and banking Details and 6 phone calls later they still haven't processed my refund and they insist on giving me a store credit. I just want my money back.”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 622 reviews