Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 595 Reviews

11 %

of reviewers recommend Woolworths SA

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1.5

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order via the woolworths door dash as a delivery, the driver arrived but apparently could get a hold of me and returned items back to the store, instead of woolworths saying items NOT DELIVERED they said my items were delivered. I eventually called them and told them my items weren't delivered and they said a refund has been processed as yes the driver took items back to the store. I was told to wait 5 to 7 days for the money to appear in my account as it was refunded, guess what I'm still waiting for my refund the service I'm receiving is shocking and disgusting. I feel this door dash app isn't working for woolworths at all it should be cancelled”

Woolworths SA 1 star review on 1st November 2023

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Posted 1 year ago

“I placed an order just past 15:00 on woolies dash (this was my first time ordering from them), it said its going to be delivered between 16:00-17:00, nothing came. I called customer service and they said no the shop is closed now I must cancel the order. Will never use woolies dash ever again”

Woolworths SA 1 star review on 29th October 2023

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Posted 1 year ago

“Worst service. After waiting waiting three hours, status is still en-route but the agent tells me the order was abandoned and returned to the store. Such pathetic service.”

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Posted 1 year ago

“The worst service ever experienced. First time ordering it took 4 and a half hours, tried again today and my ordered is no where and an excuse that the driver delivered. Checkers definitely holds up to there promise unlike woolies Dash.”

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Posted 1 year ago

“I placed a grocery order on Tuesday morning at 8:30 for a 10:00/11:00 delivery. They never delivered, my emails were ignored, my cries for help were eventually ignored too on Twitter. I had to call now (Thursday afternoon) and they are telling me they have refunded me it will take 5 to 7 working days - what are we supposed to be eating in the meantime?”

Woolworths SA 1 star review on 26th October 2023

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Posted 1 year ago

“25% of the groceries delivered to me by Dash were either rotten/wilted and of poor quality. After several phone conversations and emails to the call center and 3 days later I’m still waiting for Dash to come collect the bad food items and replace them with fresh ones, despite the promises I got this would be sorted promptly. I’ve had to go to the store to replace some items that I needed urgently which defeats the whole point of ordering online, a service that one actually pays for. I’m bitterly disappointed and this whole situation has cost me time and money (phone calls to call center, driving to the store), and been a great inconvenience considering I’m heavily pregnant (which is why I was using the service in the first place). I’m shocked at how bad Woolworths treat their customers, this could have easily been sorted out within a few hours and 3 days later I’m still waiting. I would definitely not recommend the service, it’s not worth the inconvenience!”

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Posted 1 year ago

“I ordered 3 items online but only received 2, but still got charged for 3 of them. When I called they said that they only charged me for 1 item and they would be collecting the other extra item because I did not pay for 3 but only 1 even though I can see on my invoice and bank statement that I was charged for 3 items. The lady straight up told me what makes me so proud and then called back 1 minute later saying that she was wrong but this lady had a lot of attitude. They don't want to deliver the other item or give me a refund because this item gets charged per kg and they don't know which one they didn't give me. She said they would only give me my money back if I could confirm which ones they did deliver otherwise I wouldn't get anything. I can't check the prices or the kg because I have already used it and thrown the packaging away. So now this is all my fault because I guess the customer is always wrong. Thank you for stealing my money.”

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Posted 1 year ago

“How is it possible to order food on a Saturday morning at 8:00 through dash and they say first delivery can only be on Sunday 10:00! What is wrong? I will rather order from checkers 60/60. At least I get my shopping within the hour. Woolworths cancel dash, it's embarrassing.”

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Posted 1 year ago

“They keep advertising items of food on their app and it is always out of stock, yet it still shows as available. Trying to order the same item on numerous occasions. How can you substitute a cheesecake with a chocolate mousse cake? Are these people high? Order 4 items and I get 2 correct. It's 930am ...... pathetic. Rather order from Checkers instead.”

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Posted 1 year ago

“Waited over 2hrs for delivery. There was no communication as to the backlog. Eventually canceled the order. Very disappointed. Worst service ever 😒”

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Posted 1 year ago

“I purchased the peppermint dessert yesterday which has a new improved recipe. It left much to be desired. The previous recipe was adequate and resulted in a delicious dessert whereas the new recipe provides a dessert which offers a flimsy base, not as sweet as the previous one and the taste was highly disappointing.”

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Posted 1 year ago

“Takalani from Rosebank Mall was extremely friendly! She was so patient with me while I looked for my WRewards card and made small talk. What a kind lady ✨”

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Posted 1 year ago

“Received excellent service at woolies Walmer Park, on Sunday morning, 8th Oct 23, from and Morne Herman and Rochandra, who kindly assisted us with a garment to be returned. What a pleasure to be served by them! Thank you! Mrs N Moosa”

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Posted 1 year ago

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Posted 1 year ago

“Something is very wrong with Woolies dash app... it has been processing my order for the last hour and this is not the first time I have abandoned my order because the app simply does not work. This is unbecoming for the Woolworths brand- get someone to fix it or delete it all together.”

Helpful Report

Posted 1 year ago

“26 September: I made an order on the Woolies Dash App. However, my order was not delivered. I called to find out why and I was told that the driver could not get to me via phone calls but I didn't receive any call. On the same call, I asked for a refunds and was told that the money would sent to my account; I asked how long that would take and was told 7-10 working days. 3rd September: I called to find out the status of the refund and was told that it has not been processed as I was supposed to send proof of account and a copy of my ID. I was shocked because this was not mentioned when I asked for a refund. Then, I was told that they would send me a refund voucher. It's been over 2 weeks of waiting and still nothing yet. No communication at all. I'm so disappointed and never buying again from the app or the store.”

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Posted 1 year ago

“I am really saddend that a simple grocery order was not delivered in the time slot selected. Struggle to get anyone on the number, everything goes to an email. My order never arrived due to no drivers! Nowhere was it stated on the app or website about delivery issue. Now they want me to wait 2 to 5 days to Refund! Just send me my damn order why do I have to wait when you dont have to wait for my money. So so dissapointed”

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Posted 1 year ago

“I went to woolworths Musina to make a purchase using my store card. Only to find out that it was blocked because i paid it up 3 months ago and i had to wait there for 2 hours while they were calling customer service. I was asked to give my bank statement and ID. Which i did. But still didn't get any help. I went there again thinking that i was going to get help. I had to wait again for an hour and they took a picture of me holding my ID. Still didn't help me make a purchase. My card is still blocked and i can't make a purchase. I don't know how much time they want me to be available in Musina woolworths as i also have to go to work.”

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Posted 1 year ago

“Absolutely pathetic. Never stock and money takes forever to reverse”

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Posted 1 year ago

“Bought a 400g bag of Angus Beef Biltong Snapsticks to share with friends watching a rugby game. Angus beef is usually much more tender than the usual beef and so costs more. Unfortunately, all the snapsticks in the bag are tougher than nylon rope. I still have half the bag left since each friend only took one piece which they threw away anyway. I always thought I could trust products from Woolworths, but no more. What a disappointment :-(”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 595 reviews