Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 596 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a trash service!! Two orders in one day both not fulfilled! So frustrating! Disappointed to say the least.”

Helpful Report

Posted 1 year ago

“DASH's service is ridiculous and slow. And when they can't reach you from your Estate's gate after phoning only once, they just return all the goods to the store and you have to wait 7-14 days for your refund. Absolute rubbish!!!”

Helpful Report

Posted 1 year ago

“Purchased the carrot cheesecake for R110 for Sunday dessert at Woolworths. Boy was I dissapointed. It tasted exactly like the carrot gateau which sells for R210 at Woolworths. The carrot cheesecake was a mere 410gr. If I had known I would have just got the 1kg carrot gateau. Go figure.”

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Posted 1 year ago

“Woolworths Dash Delivery is PATHETIC. always slow. Checkers 60/60 100x better. Ordered F O U R items, 4 at 3.15pm. 5.50pm, nothing yet.”

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Posted 1 year ago

“Eish! I really think Woolies needs o Coe to the party. Guys your cake slices are horrendous. Old, stodgy, not worth the exorbitant prices you charge. You are a "top" quality store. Even your competitors sell better cakes, fresher and money for value. Never will I recommend your cake.”

Helpful Report

Posted 1 year ago

“Bought 100g Luxury Tree nuts and found 1 each Brazil and Pecan nuts The rest was Almonds and Cashews Disappointing when they do have Almonds and Cashews only packets FIX YOUR LABELLING”

Helpful Report

Posted 1 year ago

“Honestly the worst experience in delivery and reimbursement. They really have no idea what they're doing. Dont expect Sity60 level of service delivery. I placed an order, order showed delivered and the items never arrived. Requested a refund and they dont have a process to do that. Honestly pathetic service levels. I called the app helpdesk and the Dash agent transferred me to Online and then Online transferred me to Dash. When I asked why I'm being transferred back and forth the guy hung up. So frustrating”

Helpful Report

Posted 1 year ago

“WOOLWORTHS TAKES PEOPLE FOR GRANTED I'VE PLACED AN ORDER TILL NOW I HAVEN'T RECEIVED IT. EVERYTIME I SEND AN EMAIL THEY SEND ME A STUPID SMS TELLING ME THAT MY ORDER HAS BEEN DISPATCHED JUST TO MAKE ME KEEP QUIET. I'VE SENT ENDLESS EMAILS NO ONE HAS BOTHERED TO. CONTACT ME. I WANT MY MONEY BACK I DON'T WANT THOSE FAKE CLOTHES ANYMORE. I WANT MY MONEY.”

Helpful Report

Posted 1 year ago

“They are always out of stock on everything. They’ve reduced the vegan options to virtually nothing.”

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Posted 1 year ago

“Stealing money. Give me my refund! I paid for an item that I didn't receive.”

Helpful Report

Posted 1 year ago

“I ordered food and chose a time slot. 15 min before end of slot time I called head office and was told driver is on his way. 30 min late still no delivery. Call head office again and was told store will let driver know to deliver in afternoon after I am home from work. 70 min later driver is at gate. W t f…. Is going on!! I am a loyal customer and spend thousands in their stores but this service is appalling - disgusting!!”

Helpful Report

Posted 1 year ago

“Absolutely shocking. Will never ever send a gift via Woolworths again.”

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Posted 1 year ago

“The app always has glitches. On top of that the shoppers dont chat or give reasonable substitutions which then leads to items being substituted to things you won't necessarily buy. Also, some items were missing from a previous order and there was no refund made. Get your act together Woolworths!”

Helpful Report

Posted 1 year ago

“I am really disappointed. I stay in between 2 provinces so my recently applied for store card was delivered at a branch in Gauteng while i am in Free State now. I went to one of the stores in FS asking for the extension on my temporary card. I could not be helped as i was told that it is at the store's discretion to extend and at their store they can not (dihlabeng mall) the lady (Phindi) was very professional and tried her best to assist but my phone had just cracked the screen the very day so she could not issue me the card on my app. I called the call center i ws assisted by the gentleman called Dale i think he also did his best to see how bedt he can help but he could not. I had travelled 55km to get to that store as it was the closest but i went bck without the items i needed because i ddnt hve a store card, woolies can do better in terms of servicing their clients, the experience let a bitter taste in my mouth.”

Helpful Report

Posted 1 year ago

“Woolies Dash is pathetic, arrogant and doesn’t give a damn about how their poor service impacts on you the customer. Easy solution from an average spend in excess of R7500 per month in your stores, it will now revert to ZERO. Good Bye Woolies. Hello Checkers 60/60.”

Helpful Report

Posted 1 year ago

“Really, the worst delivery service. Every second item is out of stock. Why then advertise it if it’s not there? And one can forget about a refund. I am yet to see any refunds in my account from the many things that were out of stock. It’s like Woolies lacks integrity when it comes to Dash. It’s a waste of time and my money. I would rather use Checkers 60 who refunds you immediately to your app if an item is out of stock. They also refund any items that you say are faulty. Woolies, in the other hand, treats you like a criminal when you have a query. I asked about my refund and was told to send them bank statements as proof. I gave up and never got my money back. In contrast, I told Checkers the seal of their butter was broken. They promptly apologised and refunded my R150, no questions asked - and without asking for the faulty product back. I think Dash should just retire and Woolies should go back to the drawing board regarding a delivery system that actually works and doesn’t rip customers off.”

Helpful Report

Posted 1 year ago

“I had the berry waffle and it was the most disappointing thing I've eaten this year. There were only two strawberries and maybe three blueberries cut into a million tiny pieces and about a teaspoon of ice cream and a big blob of berry sorbet that totally clashed with the waffle. I don't know who's idea that was but it was a shockingly poor decision. It made the waffle taste curdled.”

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Posted 1 year ago

“DID NOT THINK IT CAN GET ANY WORSE BUT IT DOES! NEVER HAVE THE STOCK AND THE ONLINE SHOPPER MESSAGE TO ASK FOR ALTERNATIVE NEVER WORKS. WHEN FINAL PAYMENT GOES THROUGH I HAVE TO SEE THERE WAS NO STOCK. OUT OF 11 ITEMS I ONLY RECEIVED 9. NO CHANCE OF SELECTING A ALTERNATIVE. PATHETIC!!!!!”

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Posted 1 year ago

“Woolworths please..... Where else are going to throw in your chuckles. Please your chuckles stopped being great tasting many years ago. What malt flavour of you even talking about!!”

Helpful Report

Posted 1 year ago

“zero stars if possible. The chat to shopper option never works and the app just loads. I am never able to choose substitutes and end up having to miss out on half my cart. Out of what i do get, i have had 2 instances where i have been given food about to spoil or spoiled entirely. Even pet food with worms physically on the package packed in with my other items. To remedy the situtaion, woolworths offers me cost of the cat food back! I am appalled by the service.”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 596 reviews