Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 596 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cadbury 2z150g slabs advertised Store has a shelf talker saying its not 150g but 80g,ridiculous! Normal price at other stores is R17 for 80g,wheres the special thats misleading advertising,very angry!!”

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Posted 1 year ago

“Woolworths Dash APP useless! Checkers is amazing”

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Posted 1 year ago

“Listen, please teach dash staff that they cannot substitute halaal meat with non halaal meat OMG!”

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Posted 1 year ago

“I always used to by my ladies panties from Woolworths. Now, they do not get it in white any more and the quality and fit from new panties, so bad .. sad to say, I will find another store to but from now”

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Posted 1 year ago

“The app is worse than the web browser on the phone. I used the web browser for 2 years. downloaded the app 2 weeks ago, and it’s nonsense. Keeps on crashing. Dont know what’s the point”

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Posted 1 year ago

“Longmarket Barber Thermal Charcoal Face Mask Shout out to NicoleB - love your optimism gurl. Personally, if you are truly recommending this product you should write a book. #zeropainthreshold #stillgotcheeks #howtoloseyourfacein10minutes To those whom are still in the first 10 - 15 minutes. Rinse immediately and do not seek guidance from product manual. If you still have face, recommend immediate ice application whilst waiting for ambulance to arrive. #arrivealive Due caution should be taken when screaming for un-prescribed morphine. They wont understand - you will have to convince them. If all else fails - apply a second later of charcoal face mask and note time of death. Apologies to NicoleB - mad respect - please send selfie. NB: up to 5 photos allowed!”

Woolworths SA 1 star review on 12th May 2023

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Posted 2 years ago

“Online shopping is pathetic. When searching get nothing what you are looking for. Do better.”

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Posted 2 years ago

“Woolworths Mall of Africa:I was removed from the queue by another lady to join the queue on the cosmetic side. I waited there again for a long time and when it was my turn to be helped....the teller said she was helping someone who was standing on the side. .then something was wrong with the machine. I had to go back to the previous till which had an extremely long queue. I'm very dissapointed at such a poor service at Woolworths,it felt like I'm at the post office or on the SASSA grant queue. Note to the staff,if you remove someone from the queue,please make sure she or he is assisted wherever you take them”

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Posted 2 years ago

“The App is not user friendly. Been struggling to link my account and can't do anything on the App. Customer service to assist also terrible.”

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Posted 2 years ago

“Always get Great service. Delivery guys are always friendly... Even at 7am”

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Posted 2 years ago

“Why is the Dash app always giving the Unfortunately, something went wrong error! I am so fed up with this app not working. All other deliveries services have apps that work. Come on Woolies, fix the app!”

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Posted 2 years ago

“As a first time customer, I am disappointed to say, this is something I would not recommend. What was suppose to be a treat, a nice gesture - turned out to be a complete disaster with a very bitter taste. Will not support this online initiative”

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Posted 2 years ago

“I bought pickel and my goodness it was Disgusting. Texture of fish was frozen. Tasteless. 7 small blocks of fish. Absolutely pathetic”

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Posted 2 years ago

“Hi guys, I baught clothes online 29 Mar 2023. Received the standard email with your order details and the expected date of delivery. My delivery date 5 April 2023. I noticed online it displayed delivered and also the expected delivery date - so I did not respond. 5 April 2023 came and when I phoned them late afternoon around 16:23 - the parcel had been delivered to a person who's name I did not know. - you can just imagine MY WORRIED FACE!! Then the 48hour processing started - so by Saturday, 8 April 2023 I received an email with the courier details. All it stated - the wrong address - LIMPOPO PROVINCE. We live in the WESTERN CAPE. And a person signed for the package, who was not me!! I email them Saturday, and on Monday, 10 April 2023 with the findings - when you type the gps coordinates in google maps it takes you to LIMPOPO, when I revisited my invoice, that address takes me to WESTERN CAPE. Their reply - it has been escalate - I will have to wait another 48hours. So we phone them 12 April 2023 - they are waiting for the courier to get the parcel. When it arrives at the warehouse only then will my package be shipped again!!| PEOPLE, on your delivery slip it says the box has been delivered 31 March 2023, don't you think that person would have used the items by now? Me, the customer, did not make any mistakes, why should I wait SOOOOOO long for my package to arrive? Sort out the customer FIRST, then the logistics!! Do not you know customer service 101 rules! Why should I, the customer wait until you receive the items, inspect them before It gets shipped back to me, the customer- Is not that unfair???? I'm truely dumb founded”

Woolworths SA 1 star review on 12th April 2023

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Posted 2 years ago

“Shocking!”

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Posted 2 years ago

“Worst hot coss buns ever!! Tough, chewy, horrible!!”

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Posted 2 years ago

“I had planned to make a dish and received potatoes that were sub-standard. One was rotten right through. I called the online help to complain - the lady said they would refund, but I still had rotten potatoes. To date, no word on my refund and STILL waiting for a response to my email. Not okay Woolies!”

Woolworths SA 1 star review on 5th April 2023

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Posted 2 years ago

“Difficult to find products. Can’t order from bakery or add bakery products on the phone. Very very rude abrupt delivery service. When I asked him to please put parcels on my step as I have had surgery it was like asking him to WALK back to the shop. No wonder checkers eats you for lunch”

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Posted 2 years ago

“Did a refund a month ago , still haven’t gotten my money back . Been sending emails with no positive response or got my money back”

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Posted 2 years ago

“If I'm paying for a delivery with Dash and those are YOUR given times for when delivery will take place, then deliver on time! I had a lunch planned around YOUR delivery times. Thanks for spoiling it Woolies Dash and Woolies West Coast Village. I don't need excuses like the driver has my order and is on his way when he clearly wasn't, the app didn't update, it's not even a 5 minute drive on his scooter, please don't lie to me either, I'm not your fool. Be considerate towards your customers who are actually paying for this service and supporting you. Now let's see when the refund for the short delivered items is issued.”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 596 reviews