Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 596 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The woolworths app has not worked at all for 2 days. It kicks me out the app, pages jump around and search and scrolling is jumping, jumbled and glitchy. The app has bugs and is impossible to use. I cannot order anything for home delivery”

Helpful Report

Posted 2 years ago

“I visited Queenswood store today to procure items for a Woolworths recipe, no Macadamia nut flour or fresh custard. The manager was called, this lady was not in Woolworths uniform and no name tag. I proceeded to tell her why i am so disappointed in that particular branch and started to show her all the communication between myself and Woolworths on Messenger. She said it wasn't her problem as she was not working their then. I started to ask her how she could help me, did they have a delivery service. She did not even offer to call another store, She laughed in my face and when i asked what her name was, She walked away into the store room, i followed her and asked again what is Your name only to be ignored again. I told her that i am going to take a photo of her in order to report her, she grabbed my phone out of my hand viciously and refused to give it back. Anoher storeman came out and told me to leave, i demanded my phone again and her name, she said something to him in african. It became a screaming match in the storeroom and profanities were exchanged. I demand a written apology from this lady and Woolworths, this is absolutely unacceptable. Terrible Branch.”

Helpful Report

Posted 2 years ago

“Undercooked chicken from Blue Route, Cape Town. Not the first time. Seems they rush too much to get the money without caring if someone gets sick. Over a week for a response from customer service with nothing to date. Happy to take R100 for a chicken but won’t refund the money when they are at fault. Disgusting customer service. Think they’ve gotten too big and too greedy.”

Helpful Report

Posted 2 years ago

“Cyber Crimes: Be cautious when buying online with Woolworths. My experience suggests they have internal employees linked to cyber crimes. Once an order is completed, an sms is sent stating that your delivery could not be made, the sms includes a link and takes you to what looks like a legitimate Post Office South Africa website with a tracking order that does not exist. DO NOT enter your credit card details! A week later, my order is still outstanding...”

Woolworths SA 1 star review on 13th March 2023

Helpful Report

Posted 2 years ago

“Key Items are never available, No replacements offered. Delivery times are slow. Unacceptable service. Wait half the day for the delivery only to find items missing as they did not have stock”

Helpful Report

Posted 2 years ago

“Horrible service. Not worth it . Rather go directly to the shop. Takes forever to get your stuff”

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Posted 2 years ago

“App does no correspond with what is happening. Order canceled by WW but no update, no answer to mails and customers service just passing the buck. Worst online experience ever”

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Posted 2 years ago

“Driver could not find my location and could not tell me where he was. What is the use of using "location" at all? He totally disappeared and I had to drive around looking for him!! What a waste of time!! Bags were torn and not sealed! Very unhappy about this service!!”

Helpful Report

Posted 2 years ago

“Woolies dash. What a rip off. Tried them twice. They send all their old stock. My stuff was rotten 😡”

Helpful Report

Posted 2 years ago

“You used to have a properly appointed allergy and nutritionist Doctor of your food maketing. Dr Harris Steinman used to quality chieck your food for nutrition. Well there is zero nutrition now in 90% of what you put out. A salad R76 has 90%pasta in the tub, 8% cucumber which has zero nutrional value and three shrimps on top. - What is that?? You are plastic conscious? Well we pay more for the expensive elaborate packaging than we pay for the value of the digusting nutriional level inside. This is one example of your fancy ways of marketing. Starve the people but make the store look attractive. Then we are compelled ironically to "buy" one of your store bags for R30 because you don't believe in PLASTIC ?????”

Helpful Report

Posted 2 years ago

“Woolworth, do you think we are stupid? 3 months ago your 2L ice cream was on special (buy 2x2L for R130). A month later your 'special' on the same product was but 2x2L ice cream for R150. Now you are advertising the very same 'special' as buy 2x2L for R170??? Where is this 'special' going to end?”

Helpful Report

Posted 2 years ago

“What a terrible experience at Woolworths, I have never received such bad service after having my account for almost 10 years. I went to Canalwalk on the 23rd January to update my personal details as I have not received any statements for more then 2 years, firstly my details was incorrect from the beginning and I am unable to access the woolworths app. I was assisted my Osman at the Service counter(Canalwalk Branch) and was advised I need to contact the Head office contact Centre to update my personal detail how unnecessary. The call Centre then advised to complete a application form and Osman at Canalwalk must send it to the Head office, to date my details has not been updated. I then went it Vangate Mall today, Osman has not send my documents to the head office for the update. I was promised I will receive a call today but still nothing. What is happening with the Service at Woolworths . The quality of the garments is so terrible I had to exchange 2 garments due to manufacturing problems. I could not exchange my one pair of shoes because woolworths does not have it on the system any longer. The shoes is still new and still had all the tags on. They refused to exchange the sandals and I was told I need to sell it to someone because it was to small. How pathetic is that. Woolworths you need to work on your customer service as you will start loosing customers. Can you please contact your customers back as promised. Values is very important, please deliver on your promise.”

Helpful Report

Posted 2 years ago

“I ordered through Woolies Dash on 01/02/2023 and the Burger Buns Sell by date was 2 Jan and Best before 03 Jan. Not acceptable at all according to WW standards, I had to visit another shop to buy what was needed for a planned meal. Received sms to say that I will be refunded, not even an apology.”

Helpful Report

Posted 2 years ago

“I have always loved Woolies, for the good quality food and for the fantastic service. I loved going to the Tyger Valley Woolies, all the tellers were friendly, efficient and knows how to pack a bag! Unfortunately they have employed new tellers, they chat to each other while helping you and make mistakes (two items scanned twice in 2 days). I also don't mind packing my own bag, but the service was offered before, and suddenly it is not a thing anymore.”

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Posted 2 years ago

“R80 for half a watermelon. This is robbery !!!”

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Posted 2 years ago

“Shocking call centre”

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Posted 2 years ago

“I applied for a Woolworths store card and my application was successful. Once I tried to pick up my card at Canal Walk the lady was not very friendly. I told her that I have my passport and drivers license with me to prove my identity. I was told that I have to have my ID. Therefore I can’t get my store card that was approved. When I phoned financial services to query this and asked why my passport that has my ID number on it with a photo of myself is not enough and other stores are happy with my passport I was told that mam this is Woolworths and we not other stores. I told her that I am used to better service and attitude from Woolworths since I shops there all the time. Her reply to me was ok mam and she put the phone down. I think my everlasting relationship with Woolworths has just come to an end.”

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Posted 2 years ago

“The chuckles ice cream is extremely dissapointing”

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Posted 2 years ago

“The full cream milk has a funny taste. I cannot enjoy coffee or tea with the milk 😩”

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Posted 2 years ago

“Do not buy online they send a message saying it's shipped and you do not receive and after phoning many times of empty promises they will call you back . You then ask for your money back and they tell you 3 to 4 days . Don't waist your time rather go to a shop and buy direct .... these people are clearly still in the cave man days with technology...”

Helpful Report

Posted 2 years ago

Woolworths SA is rated 1.5 based on 596 reviews