Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 623 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Woolworths SA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The woolies food store in Riverside bryanston has some illiterate staff who love to insult their customers when they are at fault. The store prices on the shelve versus the price at the pay point are not quite the same. How does this be the customers fault?”

Helpful Report

Posted 2 years ago

“I have always supported the store until they started to support Americas ideologies and propagandas. NOT a family store in my opinion”

Helpful Report

Posted 2 years ago

“Hi, I am very disappointed in the LGBT advertisements, as a it's all over for our kids to see.... When kids go to school they're learning and for them in school it's one thing but your brand marketing it is upsetting as I do not want to go into your stores anymore because it will teach kids that LGBT is fine when religion teaches another thing when gay couples walk in the store that's okay we still respect them as Human beings but don't encourage our future generation to join the LGBT community. Woolworths has really been disappointing morally. I use to value your store, but after this I just feel like you guys have lots your morals and the respect people had for your brand I felt like Woolworths represented class and timeless style now you guys are trying to fit in with the rest when you stood out... It's very disappointing I hope you remove this how can you say marry Christmas to people and Eid Mubarak when Christians do not condone LGBT ?”

Helpful Report

Posted 2 years ago

“Tried ordering with your dash app but most items were not on special as was advertised...so disappointed”

Helpful Report

Posted 2 years ago

“The Woolies App is NOT user friendly. IT'S SLOW. PLEASE GO ASK CHECKERS 60 FOR HELP IM THIS REGARD, they are efficient and easy to work with.”

Helpful Report

Posted 2 years ago

“Disaster! I ordered my groceries at 1:45 pm it's 5 pm still no delivery. I have called Woolies several times no one seems to let me know where my order is.”

Helpful Report

Posted 2 years ago

“Your Woolworths Dash App is pathetic. Your chat with shopper doesn’t work. When the shopper calls you (if they bother), the line is so bad you can’t hear them, then they don’t bother calling back. No initiative used and after paying R35 delivery, your parcel arrives with most items missing. Not good enough and totally unacceptable. I then have to get in my car to drive to the store only to find the items in the shelf!!! Very annoying! Complaints fall on deaf ears. As a regular online shopper this must be the worst app with no plans to obviously fix the problem! I am a daily customer with daily complaints. Do you care ? I think not! LONGBEACH MALL food section is always out of stock of items I buy on a regular basis and the same answer is “our supplier is out of stock”! Get your act together.”

Helpful Report

Posted 2 years ago

“Cadbury 2z150g slabs advertised Store has a shelf talker saying its not 150g but 80g,ridiculous! Normal price at other stores is R17 for 80g,wheres the special thats misleading advertising,very angry!!”

Helpful Report

Posted 2 years ago

“Woolworths Dash APP useless! Checkers is amazing”

Helpful Report

Posted 2 years ago

“Listen, please teach dash staff that they cannot substitute halaal meat with non halaal meat OMG!”

Helpful Report

Posted 2 years ago

“I always used to by my ladies panties from Woolworths. Now, they do not get it in white any more and the quality and fit from new panties, so bad .. sad to say, I will find another store to but from now”

Helpful Report

Posted 2 years ago

“The app is worse than the web browser on the phone. I used the web browser for 2 years. downloaded the app 2 weeks ago, and it’s nonsense. Keeps on crashing. Dont know what’s the point”

Helpful Report

Posted 2 years ago

“Longmarket Barber Thermal Charcoal Face Mask Shout out to NicoleB - love your optimism gurl. Personally, if you are truly recommending this product you should write a book. #zeropainthreshold #stillgotcheeks #howtoloseyourfacein10minutes To those whom are still in the first 10 - 15 minutes. Rinse immediately and do not seek guidance from product manual. If you still have face, recommend immediate ice application whilst waiting for ambulance to arrive. #arrivealive Due caution should be taken when screaming for un-prescribed morphine. They wont understand - you will have to convince them. If all else fails - apply a second later of charcoal face mask and note time of death. Apologies to NicoleB - mad respect - please send selfie. NB: up to 5 photos allowed!”

Woolworths SA 1 star review on 12th May 2023

Helpful Report

Posted 2 years ago

“Online shopping is pathetic. When searching get nothing what you are looking for. Do better.”

Helpful Report

Posted 2 years ago

“Woolworths Mall of Africa:I was removed from the queue by another lady to join the queue on the cosmetic side. I waited there again for a long time and when it was my turn to be helped....the teller said she was helping someone who was standing on the side. .then something was wrong with the machine. I had to go back to the previous till which had an extremely long queue. I'm very dissapointed at such a poor service at Woolworths,it felt like I'm at the post office or on the SASSA grant queue. Note to the staff,if you remove someone from the queue,please make sure she or he is assisted wherever you take them”

Helpful Report

Posted 2 years ago

“The App is not user friendly. Been struggling to link my account and can't do anything on the App. Customer service to assist also terrible.”

Helpful Report

Posted 2 years ago

“Always get Great service. Delivery guys are always friendly... Even at 7am”

Helpful Report

Posted 2 years ago

“Why is the Dash app always giving the Unfortunately, something went wrong error! I am so fed up with this app not working. All other deliveries services have apps that work. Come on Woolies, fix the app!”

Helpful Report

Posted 2 years ago

“As a first time customer, I am disappointed to say, this is something I would not recommend. What was suppose to be a treat, a nice gesture - turned out to be a complete disaster with a very bitter taste. Will not support this online initiative”

Helpful Report

Posted 2 years ago

“I bought pickel and my goodness it was Disgusting. Texture of fish was frozen. Tasteless. 7 small blocks of fish. Absolutely pathetic”

Helpful Report

Posted 2 years ago

Woolworths SA is rated 1.5 based on 623 reviews