Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 595 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolies Dash is terrible, I am a loyal woolies customer but their online offerings are always disappointing to say the least. again on Saturday evening we ordered 5 items on dash before 6pm due for delivery between 6-7pm ... the goods only arrived at 7h35 pm!!!! too late to make dinner. Also, more often than not there is no stock so you only get some of your items...Checkers sixty is way ahead ..”

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Posted 1 year ago

“Woolworths Dash service is disappointing and does not meet their "superior" brand positioning. I ordered online on the 7th Jan 2024, immediately cancelled the order as the app is not user friendly. I wanted delivery to KZN and instead of selecting a KZN Store it selected a store in JHB for delivery to KZN. I have not received my refund since. I phoned on the 16th Jan and spoke to agent Aeskho Qotoyi who said she needed to escalate and it takes time and cannot confirm when exact refund will be made. It is now the 5th Feb and no refund. My question is, how does a big company as such not have a reliable cancelation/refund process yet they bill you on time and remind you to pay them constantly on your account but cannot remember to treat their customers with the same regard. Unhappy Long-term customer !”

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Posted 1 year ago

“On 22 Jan I ordered a product online from Woolworths (face cream). Ordering from Woolies online I have done many times with no issues. I paid a premium rate for delivery to have it done within a day. 5days later, there was no delivery which I knew was odd. I contacted the online store and customer service. I received a call the following Monday, 29 Jan from a customer service agent asking me if I knew someone by the name of 'Tim'. I indicated that I did not. It seemed clear to me that the product was delivered to wrong address and a 'Tim' had signed for it. During the course of the week I have continued to contact Woolies to find out what the update is on when I can get my product delivered or get a refund. It is now Weds, 31 Jan and I received a call from another service agent who upset me greatly by asking me if I received the product to which I said no. She then says she is checking her records and it was received by myself and gives my name. I was furious! This is a complete lie. How has it gone from a so called 'Tim' to now me?.. Also I could not have received or signed for the item as I was not home when they claimed they delivered the product, I have been at the office all week this week. How dare you behave in such an underhanded manner toward a customer! I am appalled. Surely as a customer they should be sorting out my issue based on their brand promise and dealing with their back-end logistics after. I have been a loyal customer for nearly 20years! I cannot believe this is the kind of treatment a customer would receive. I even went into their store at the Mall of Africa and complained about this and they could do nothing to assist me but just take my details and call their online department. Lets see if how you resolve this - otherwise I will be terminating my long standing relationship with and notably making this very public!”

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Posted 1 year ago

“Hi! I would like to compliment your staff at the Cosmetic Counter at your Tygervalley Branch, epecially Tracey and her colleague from Estee Lauder. They are very friendly, helpful, know their product and go the extra mile. It is a pleasure to walk into your store and see their friendly faces. Keep up the good work!!”

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Posted 1 year ago

“Slow, not user friendly at all. A waste of my time!”

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Posted 1 year ago

“Good service received from Sizwe on Monday morning, 22 Jan 24, at WW boardwalk PE, at the coffee bar! Thank you!”

Helpful Report

Posted 1 year ago

“All my debit orders off all the financial intuitions like millions of Sout Africans went of on the 14th of Dec’24. I made the eft transfer to my WW Credit card and even paid a R1300 more as my instalment requested. My payment only reflected on the 18th of Dec’24. Then I started getting A lot of SMS stating I have to pay my Woolworths account its overdue, I e-mailed and all the e-mails was a copy paste of a internet script with exactly the same words every time, with they try to reach me via phone even with a time 15:55PM AND BEING SARCASTIC ABOUT IT AS WELL AS YOU DID NOT ANSWER YOUR PHONE and they apologise for inconvenience. Please every call I got there was no one on the other side of the line that you hello 4 times to put phone down, replying to mail all the sudden you get someone very Softley saying a recitation and when do they call NOT in office hours on a Sunday a freaken Sunday and after 5PM while you are driving home. All the mails said, “Our billing cycle takes place from the 15th to the 21st each month.” My payment only reflected on their side the 18th AFTER THE 15TH and they insist I must make that instalment as they do not see it as my monthly instalment and I’m overdue. I blocked the number phoning me as they are unprofessional and insufficient, all the mails answered a new person answer you not having even you last reply you sent on his/her mail and again sincerely apologise for the inconvenience.BS! I made the instalment, and they can say thank you for a Dec you spent more than normal. All the other people I know debit orders just like mine change in a Dec know Woolworths come and said they do not see early payment as a instalment payment, they are not human and forcing people to pay double in Dec, I received my statement and it reflect I’m overdue and have to make a double payment end Jan’24. Lets take a bet as well they will start treating you with blacklisting and lawyers letter of a instalment you did pay. and they take 2 days to answer Take the card and shove it where the sun so not shine”

Helpful Report

Posted 1 year ago

“Cresta Woolworths - Randburg. I have complained on so many occasions but nothing is being done. Staff is unhelpful, loud, rude and just not a fit for your business. I witnessed the lady working at the bread/bakery section have a very loud argument with another staff member. The area was packed but they just could not care. Unprofessional no ettiquet. Train them or fire them”

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Posted 1 year ago

“I tried Woolues Dash twice. The first time they got my order wrong,the second time I was charged but did not receive my order! Still waiting,after calling them multiple times!”

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Posted 1 year ago

“We are very regular customers at Woolies Cafe in Paarl and Port Elizabeth! Today however in the Paarl Mall Woolies Cafe while waiting for breakfast I noticed the ladies in the prep area and what I saw was UNACCEPTABLE! They were separating something or crumbling cheese - 1 had her gloves on and the other lady did not! AND she had jewellery on her fingers! Sies!!! She occasionally even removed whatever it is they were separating from her ring as it obviously got stuck onto it!! This is bad hygienic standards and even put me off my food! Staff working with food should not be allowed to wear jewellery!!!!!”

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Posted 1 year ago

“I am truly tired of your service. You guys don't know how to serve people, your customer service is embarrassing for such a huge company. Your customer service consultant are quite disrespectful and rude, it's coming to a point where I will give a public review on all social media platforms because I am really exhausted. You have been calling my mom day in day out telling her to pay an amount of money she has already paid. I asked you guys for her statement you still failed to deliver that. I have sent countless emails complaining about your customer service yet none of my emails are ever replied on. You have the audacity to call my mom asking her about her properties what do her properties have to do with her Woolworths account. YOU DON'T KNOW PEOPLE YOU DON'T KNOW HOW TO SERVE PEOPLE. IT'S QUIET A DISGRACE!!!”

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Posted 1 year ago

“I bought LARGE EGGS from Woolworths. They were expensive but I needed them for a christmas cake. The eggs turned out being the size more or less, of golf balls. Nearly perfectly round. I contacted Woolworths and sent photos. I was promised that some other department will get back to me. It's been a week. I have contacted Woolworths again in the interum, but still no response or explanation or refund. Woolworths have ripped me off and will not contact me to explain why they sell tiny eggs falsely advertised as large eggs. And at the price of large eggs. Consumer council is my next stop.”

Helpful Report

Posted 1 year ago

“Woolworths is truly not the same as it used to be. November 2023 my online order was returned to their warehouse. 3 emails sent with copies of my ID and banking Details and 6 phone calls later they still haven't processed my refund and they insist on giving me a store credit. I just want my money back.”

Helpful Report

Posted 1 year ago

“I went to Woolworths blueberry specifically to get two roast chickens and other groceries. They did not have roasted chicken so I called Woolworths honeydew. The lady said they have ready made, I explained that I am at another Woolworths shop and they don’t have, I asked please can you keep two chickens for me, I am leaving the other shop and I will be there in less then 5 minutes. She said yes. I went straight to the roasties and chickens were sold. I said I called literally within less then 5 minutes and I explained I am coming from Woolworths blueberry which is literally 3km apart. That person responded I cant keep chickens. People can you please stop lying and waste others time!”

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Posted 1 year ago

“My husband and I went to the Woolworths in Cornubia to purchase school shoes for my two boys. We unfortunately could not get the size we wanted for our eldest boy. We met Payal who works in the shoe department and I must commend her on her excellent customer service skills. She was soi helpful in trying to help us locate size from the different stores and even took my details to call me once new stock has arrived. It's is very rare that you get retail staff that enjoy what they do and will go the extra mile to assist customers. Thank you Payal for your help today. Woolworths Cornubia...you have a gem of a staff member on your team.”

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Posted 1 year ago

“I am so annoyed and frustrated. This is the second time this happens. I am a business order in the take aways and catering industry. I order fresh ingredients lettuce, cucumber etc from WW. This morning I placed a dash order for delivery to my business which is in a central location. I order via dash to this address at least twice a week and to my home address at least another 2 times a week. I need this stock for a function we are catering for tonight. My order was to be delivered between 10 and 11am this morning. As i am now preparing for the function, my staff let me know the order did not arrive. I called the call centre for them to tell me they tried to get hold of me as they could not find the location. They delivered there in this week. How on earth with all the technology can they not find a central location??? Why do i need to be contacted to ask to explain the location??? It is a central location that they often deliver to. This is the second time this is happening and impacting my business negatively. Today and the last time this happened I am just casually told they cannot deliver the order to day as the refund was processed. The last time it took at least 5 attempts to get the refund processed. I have this email trail. I do not need a refund. I need the stock for a function in 1 hours time...What a disaster....Super disappointed and frustrated.”

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Posted 1 year ago

“Used the online service for the first time yesterday. Was told by someone in a Woolworths store that I could ask for it to be delivered to my closest store. Got an email stating that I had given an incomplete address for delivery. When I contacted your helpline I was told by a condescending and unhelpful agent that Woolworths will only take a delivery if I make arrangements with someone there, or I could cancel the order. I was left angry and disappointed at the lack of customer services. It's the first time I have ever been told by an online service to make arrangements with a store. Please educate your staff on your procedures and train your customer service employees to be more profitable and helpful. It's put me off using the service and the Woolworths brand. I only did not expect this from Woolworths.”

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Posted 1 year ago

“Went to woolworths this morning to get breakfast and coffee In Cavendish mall but the staff just ignored me and the was a couple also that was in front of me they were ignored also so we ended up leaving”

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Posted 1 year ago

“I ordered a few items from Woolworths Dashapp. Firstly I struggled tracking the driver as the app will say en-route and yet you won't even see the street the driver is in. When the driver arrived he cancelled the order due to not being able to get hold of me as I had an old number in my app. However I did not receive my order 2 days later no refund nothing. I have been trying to contact the help line and still no one came to my assistance. I always order my groceries online and I'm not happy to say I expected Woolworths to be better than this. Other stores solve these problem instantly the worst experience ever.”

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Posted 1 year ago

“Bassonia Woolworths - Cashiers are totally ripping customers off at this store double charging on food items. Your manager/supervisor is even more unprofessional, unpleasant and unhelpful. Woolies Bassonia please get your act together. For a store in an upmarket suburb your store's standards are absolutely unacceptable.”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 595 reviews