Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 595 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since the inception of Woolworths Dash, payment after ordering is pathetically slow. Took me six attempts to pay this morning. WTF are Checkers 60 60 so easy to pay?”

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Posted 1 year ago

“I have created 2 lists on the online portal, one with everyday products like baby marrows and tomatoes, the other will less frequently bought products, like rice. Every single item on both lists were flagged as not available. I won't be bothering with trying again.”

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Posted 1 year ago

“I would not recommend Woolworths online to anyone. I’ve ordered items that never reached my door, when I follow up to get a refund, they keep giving me a runaround. It’s been two months now waiting for my refund. Whenever I call, they keep telling me that they’ve logged a ticket and the next time I follow up, there’s no ticket on the system. What a horrible experience!”

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Posted 1 year ago

“Bought the mango and pineapple for R75. Mango is sour and not yet ripened. How can fruit like this be put on shelves for sale? Quality of food decreasing but price is increasing...”

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Posted 1 year ago

“Terrible clothes.... quality in some areas just keeps going down. Have wonderful staff, but buyers need to diverse more... don't stock normal white cami So much polyester in every item. Bring back some Woolworths clothes eg WW Jean's. Classic collections... studio w clothing”

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Posted 1 year ago

“Online shopping with woolworths is terrible. I order by them and pay the item. Still waiting 2 weeks later when put a inquiery. They said there were many attemps to deliver but no one called me for delivery... now the item is out off stock”

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Posted 1 year ago

“Greetings once again, I'm over the moon Woolworths Hygiene Face soap. The best ever, can't get enough of the Aloe and Green Tea and Lemon Fragrance. smell divine and foamy lather my skin so smooth. My entire family loves it too. Keep it up Woolworths. The price is great too.”

Woolworths SA 5 star review on 12th March 2024

Helpful Report

Posted 1 year ago

“Payment made on 5th of a month does not reflect on account. Get a capable person to set up your complete communication system. Your phone system has a problem since Oct 2023. You staff not qualified for the job. I have being supporting you for over 30 + years. In store support on the landline, not properly working since Forever. Please”

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Posted 1 year ago

“Terrible service. Order was placed to be delivered between 2pm & 5pm. No communication received at all from Woolworths. I contacted the customer care and they kept on saying the driver is on his way but order hasn't arrived.”

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Posted 1 year ago

“You can't see the specials and have to go into each item to price by unit. I've never been ale to order, as the deliveries are booked up for a few days in advance at a time.”

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Posted 1 year ago

“I bought groceries worth R950 on the 25th of February 2024 using dash delivery but the driver canceled. They said I should wait for 5 days to get my refund but they didn't refund me even today. O the 2nd of March dash called me saying they will order for me again n deliver on the 3rd of March but they didn't deliver. I called them again on the 4th of March they said they will deliver at 2pm to 3pm but they didn't deliver . Even today I haven't got my refund, they are mizing my emails”

Helpful Report

Posted 1 year ago

“I've queried about a certain product on 15 February 2024 and today is the 6 March 2024 and still no reply or phone call from Woolworths customer service. Their quality of service is deteriorating.”

Helpful Report

Posted 1 year ago

“Today I used Dash- never again!! Too long a story which I have escalated (and wasted 23 mins airtime) but one of the things that really annoyed me is that nothing was packed in cooler bags I.e. frozen Pies, fresh milk, cheese, Lettuce, Broccoli , baby spinach- items that are all refrigerated in the store! It's 35 deg in Gauteng today and they just plonk it all into packets. Shocking!!!”

Helpful Report

Posted 1 year ago

“Bought a chicken, mayo and avo roll from Woolworths Sandton City. Was so dry that i had to drink water in the car to wash it down after each bite, the avo was just placed on the side of the roll, therefore the whole side was messed with avo. The most disappointing roll i have ever had at woolworths, their quality is definately going down. Told the manager the next day that i was so hungry and had left the centre so ate it, showed him pictures that i took of the quality, he just says he will tell the staff as there is a way to make the rolls, no apologies, nothing, think i better look at other places to shop. Woolworths is loosing the one thing they had, customer service.”

Woolworths SA 1 star review on 5th March 2024

Helpful Report

Posted 1 year ago

“Good day Today I had the misfortune of having to return 2 defective garments to Woolworths, Cape Gate. 3 staff members.glared at me without greeting. 1 walked away whilst I.was talking! Then the 'manageress' arrived. Another 'non greeter' She proceeded to tell.me that I had damaged the items! I resent being treated like a criminal when returning YOUR defective items! Admittedly, I did not have a purchase receipt. That is not my issue. My issue is that your staff make it appear as though I am trying to do Woolworths out of what is rightfully mine, and.more importantly .... they have NO MANNERS! Your after sales service is atrocious! To say the LEAST! Very dissatisfied client! Joyce Ford 0794337285”

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Posted 1 year ago

“o1223966874-Refund Feedback They driver are full of lies. I ask for refund but till today nothing is refunded since January bad service ever. The other item. Poor quality of bag received too”

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Posted 1 year ago

“So poor. Everytime I used this service it gets worse and worse. I had to wait for 30minutes before the shopping could start. My shopper was done at 2.30pm. It is now an hour later and I still don't have my order. Calling the helpline to be told my order might reach me in half an hour? Might? That's an hour and a half wait time?!? How is this convenience? It's just pushed out all my plans, I should have just gone to the shops myself. Honestly, I expected better from Woolworths considering the price of the items compared to other shops. Sadly I can't even say the quality is better, Im getting better quality food from Checkers lately! I guess I'll stick to Checkers 60 from here on forward. They at least shop and bring your food within the hour. Woolies wont even let me collect, I just have to sit around and wait now and they cant even give me a time? I have things I need to do?!!? Very, very disappointed.”

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Posted 1 year ago

“I placed and order on dash at 11am and their next delivery slots was 1-2pm. I called them at 2:30 just to be told they have an hour delay. I could driven out myself. Not happy at all for this inconvenience 😤”

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Posted 1 year ago

“Last week Sunday, I ordered Woolworth dash, my delivery came with many items not being included. To put it simply I could not make dinner that evening cause the items I ordered were not delivered. I got a call to say that the delivery will be late but nothing was mentioned about the items which were not delivered. I called to complain and the phone was dropped in my ear, when I called back I was told that no supervisor's are available because it was after 16:00. I then complained via a direct message and till today I have not received a reply. Woolworths service is absolutely terrible and so disappointing. I order Woolworth dash and checkers60 every week and will definitely think twice before I order dash again!”

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Posted 1 year ago

“Ordered a the 1kg mac and cheese which was substituted witha chicken lasagne. How is lasagna a substitute for mac and cheese? Dissapointed”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 595 reviews