“Paid for my food order twice due to a site glitch. Customer service is absolutely terrible! They say no order has gone through and I have to wait 48 hours for a refund before I can place my order again. What point is there to ordering food online if they just take my money and don't process the order? I would give them zero starts if I could due to their care free attitude to this issue. Am I now supposed to go to a store and buy my items and pay for a third time?”
“i will never ever buy from woolworths online anymore 🤞🤞🤞cancel order because i bought face cream instore nearly a month later didnt get my refund...”
“No refund has ever been done customer services said it should be released by my bank which is nonsense! If checkers cam have a wallet where refunds can go on the app woolworths can do as well ! Terrible app system also”
“I bought Bagels at your store in Malvern and they were as hard as a rock ,stale .ordered via Uber eats,I phoned the store and they said there is nothing they can do if the date on the sell by date is after today's date .Mine was written 10/08”
“I ordered online to have my daughters birthday clothes delivered. Paid for the express delivery and today it did not arrive no notification nothing! M24 logistics and woolworths took our money for express but fails to deliver.
They can take that box back to woolworths so i can get a full refund! Thanks woolworths & partners my daughter wont be wearing her new clothes tomorrow on her birthday!”
“Woolworths handed my account over to mbd, when I requested mbd the amountbi was owing they gave me a price of R6623.91. When I settled this balance they introduced a new balance. The balance they gave me kept on changing, they are not making it easy for me to settle the account. They would not allow me to speak to the manager. When I request the amount they handed me over for at woolworths, they are saying they can't see my account since it was handed over. There are so many stores that hand over people but they do not delete customer information because this exploits customer against companies like mbd”
“They don’t communicate when there is an issue, spent R100 on airtime calling to find out what is happening with my order!? Checkers 60 far mor efficient and communication more fluid! Don’t waste your time rather order from checkers”
“Woolworths Dash is the worst. It's either the delivery is late, order is canceled without notification or you fight to get your money back after a canceled order. They should just cancel Dash and we will continue using sixty60 and ASAP....
If you valued your customers you should atleast give us an option of adding the credit in ones profile so that they can use it to make a purchase again or return it to the bank account within 48 hours.... Learn from sixty60 and Asap.”
“Purchased Pork chippolate sausages for Sunday brunch. While the flavour was good the casings were tough, difficult to chew and mostly had to go to the dog. I have not experienced this before. Batch number 74312030 . Purchased at Stellenbosch Square store”
“I bought shoes and only wore them for 2mins went back home to take them off because they where uncomfortable and i couldn't walk in them returned them today for an exchange they told me because i had worn them and they cant resell them”
“My clothing order arrived covered in diesel/ petrol. I have spent the last week trying to get my items replaces via email/ phone/ in-store. Absolute rubbish service. No-one responds and no-one has bothered to replace any item. Other online delivery sites are far superior and woolworths need to take a serious look at their online support”
“I am beyond livid.
I booked and payed for the 10-13:00 Time slot for my delivery. Phoned customer service 3 times and spoke to the store customer service said the delivery would be dispatched from 9 times.
Just for them to say they cant reach the driver, then they said they would repick my order and send it at 14:15. At 16:45 I got a call from the fresh department manager saying they would escalate my order to Monday.
I had to go to a store to buy alternative Sunday lunch vegetables and meat and had to get stuff for school and work lunch packs. Might I add that this was all part of my delivery.
I will not wait 10 days for a refund if thw money went out of my account in 10 seconds.”
“I ordered shirts for my daughter and they didn’t fit. I called customer service and asked them to send me my invoice as every store needs the invoice number to refund me. After I gave the lady all my details for verification she told me their policy says they can’t send me my invoice???? Every store I order with online, and every customer deserves an invoice for their purchases, sends me one. Online “ view my invoice “ never works. So store has to call them, I have to give in all my details again, and they send invoice to store. This is ridiculous and against the consumer law. Pathetic will never order again online”
“On Tues I purchased something, it was supposed to be delivered on the 26th,but on the 24 I received a msg notifying that I will receive my order on the 24 before 5pm,even now I have not, instead the tracking status changed from out of delivery to At destinational branch delivery pending, I'm so disappointed with woolworths online purchase.”
“Cancelled a dash order on 1 July but was debited twice for the amount and no response to my emails, messages and call and no refunds to date.
Placed dash order on 5 July less a few items. Paid full amount. To date no response from them and no refund for the difference.”
“I have been buying your pepper steak pies for years, but after today, I will go elsewhere.The pies were riddled with gristle and big pieces of dry meat. Standard has definitely gone down while the price has steadily been going up.”
“Woolies double toffee frozen yoghurt! Not value for money as it tastes exactly like an ice cream instead of a frozen yoghurt. It is not even smooth! If I had my till slip I was gonna return it immediately!”
