Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 669 Reviews

10 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service from W-dash. Waited for THREE HOURS to receive a scheduled delivery. Still has not arrived 5 hours later! It was ordered from overseas as a gift so I cannot track the order. Please Woolworths! I can order stuff online from halfway around tge world, and they're more reliable! Simply not acceptable! Perhaps Checkers 60/60 can teach you a thing or two...”

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Posted 1 year ago

“Your brown seed bread is half the size it used to be .....the packaging is the same but so big the bread rattles around inside and the slices are so small that the toaster cannot pop them out and is priced at R36.00 . This is beyond disgusting service and totally wrong . Be ashamed of your pathetic product that you are basically robbing consumers with. So sick and tired of your lack of integrity!!!!!!!”

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Posted 1 year ago

“I love shopping at woolworths, but woolworths at Egen Croydon Pies are never properly cooked, it always has wet Doug underneath the pie.”

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Posted 1 year ago

“I placed an order only 2 days ago and received my order this morning. Everything was packed nicely in a neat box with sufficient packing material to ensure nothing was damaged and delivered in good order. A special shout out to the courier guy, Alfred, who delivered my order. He was so helpful and patient as I recently had a leg injury and am on crutches. This is a great service as I was unable to get my size of some particular items at stores nearby and saved me so much hassle in driving around looking for them. Most definitely will use this service again!”

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Posted 1 year ago

“Good day,I won a R20k gift card with play ND win,I had no problems, woolworths was absolutely incredible,from the staff right thru my overall experience in store.Keep up the good work,Woolworths made me a believer.”

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Posted 1 year ago

“I placed an order more than two weeks ago and I didn’t receive any communication from them until I called to find out what is happening. The guy I spoke to said it would be resolved in 48 hours. It’s been more than 96 hours now waiting there’s no communication whatsoever”

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Posted 1 year ago

“Please remove the hundreds of out of stock items you advertise. It's unacceptable to advertise items you don't have. Frustrating to say the least when every item is out of stock. Not okay!”

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Posted 1 year ago

“Might be a small thing, but we have recently started purchasing the Woolworths Chicken Pie (boxed) again, advertised as “new and improved recipe”, and oh my gosh is this true!! We were long time fans but stopped buying this product many months ago after it just started being yuck. The new version is incredible - crispier lighter pastry, a creamier “gravy”, and bigger very TENDER chicken chunks. Just to be sure, we checked this out 3 times over 3 weeks. An unbelievable improvement. Thank you Woolworths!!”

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Posted 1 year ago

“Purchased the Berry Snowball mini tea cakes x 2pkt [R72 x 2]yesterday afternoon at the Steenberg Tokai branch. The expectation was disappointing. The cake was extremely dry and stale. Will not recommend buyers to purchase this teatime treat at R72 for 4pk.”

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Posted 1 year ago

“Paid twice for same items and still no delivery so disgusted….”

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Posted 1 year ago

“My wife ordered some foodstuffs yesterday and while they could see the order and payment they could not deliver because there was a problem with the app. Numerous phone calls and promises nothing materialized. A total waste of time we will never order again. Checkers are on the ball Woolworths suck”

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Posted 1 year ago

“Would it be unreasonable for me to ask the following question : are the people at Woolworths Mall of Africa brain-dead ? Actually, to a certain extent,it is a complement , because it implies they have a brain in the first place !!!! With my car out of service, I have to make use of Woolies Dash. Time and time again they mess up the additional instructions I leave. In my last order, I asked that the avocado pears be placed on top, since they bruise very easily. Just received my order ..... all other items stacked on top of the avos !!!!!!!!! I called their call-center the other day with a complaint and was promised a call-back from a supervisor..... I am still waiting. The fact that I am assigning 1 star is actually flattery. Unfortunately the system does not allow me to assign zero stars !!!”

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Posted 1 year ago

“I am completed appalled by Woolworths. Their Play & win is a scam!!!! their link gave several faults, then when I complained about it to them, they kept passing me from person to person. Till today no one has given proper feedback with a timeline. The tile i picked did not flip instead another did. I have spoken to so many people but till today they don't respond, they don't answer calls!!!!!!!!!! Woolworths has truly surprised me with the worse customer care. Please keep in mind, I called and emailed them, spoke to so called people in management, the worst part is, is that they said they will call but never do!!!! How do companies like this getaway with treating people so unfairly and scamming them just to get peoples details!!!”

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Posted 1 year ago

“I like shopping online and for some reason I hadn't with Woolworths until my sister in-law got me a voucher. I went online and purchased a handbag and checked out with no issues. It's been two weeks and each morning I get an sms that my oder will be.dwlicered and each day passes with no order being delivered. I kinda wanna scrap the whole order but I was told that it'll be an even longer process 😕 To say I'm disappointed will be an understatement”

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Posted 1 year ago

“I wish to thank Sheelah Stella from Woolworth Kenilworth unit in Western Cape for having done her best in getting me the viscose jacket I have been looking for.She was awesome and truly of great help by trying her level best.I wish to also thank the Manager for their great support. I WILL RATE THEM 10 OUT OF 10.”

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Posted 1 year ago

“I purchased this magic eraser multi purpose micro scrubber from Woolworths to was dishes. It broke in half on the first day. The other half went flat within the same day of use resulting in me having to throw it away. This sponge was much more expensive than your normal sponges. This is therefore,very disappointing.”

Woolworths SA 1 star review on 2nd June 2024

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Posted 1 year ago

“Today was the worst experience I’ve had with any store or delivery services in my whole life,Woolworths dash delivery called me an hour and a half after I placed my order just to tell me that the driver said that my area is very dangerous and that they won’t be delivering my order,on top of that they told me I needed to request a refund,I need to wait 3-5 working days for this refund to reflect or be processed,but they told me that they can’t deliver mind you ,they have delivered here before and there was no problem, so if my area is so unsafe why is the delivery option available???,this customer service and their communication system is soooo poor and they are very unprofessional,I need to wait to get my money back but was paid to them immediately,this is so unacceptable and horrible,I hope no one make use of their services ever again because they are unprofessional aswell ,in the call staff members are giggling and talking while I’m on the call with one of the consultants ,soooo unprofessional and horrible This was the worst experience I’ve ever had with any store , Woolworths was the best store now they downgrading by the day and a lot of people seem to have problems with their customers service and communicating services”

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Posted 1 year ago

“There was ABSOLUTELY NO NEED to have your ‘P.L.A.Y. Plush Dog Toy’ in the form of a WATERMELON! That is highly insensitive considering the GENOCIDE that is currently happening in Palestine. Shameful and highly disrespectful!!!”

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Posted 1 year ago

“Extremely poor. My slot was 3pm -4pm, 2 hours later when I followed up I was told my order won’t be delivered today. Honestly there’s poor planning and communication”

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Posted 1 year ago

“Cannot Make Payment. the app keeps timing out. Tired 2 differant cards and cannot pay. the checkout doest work.”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 669 reviews