Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 595 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

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“Disgusting , appalling service from Woolworths Financial Services . I made 6 deposits into my card account ( credit card ) , i emailed and contacted them over 4 times , they don't respond to your emails besides an automated response . Its 10 days since my deposit and it has not bern credited , I understand that there could be an issue with the systems but please Woolworths at least communicate with me so that i know soneone is at least working on it . I requested a secondary card for my wife , sent all the requested documents, have not even had a wisper from wollworths . Your service is plain downright disgusting !!! Please do something about it”

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Posted 10 months ago

“Horrible service from woolworths promenade. I went to cancel a laybye & to purchase the item cash because it was on promotion. Then the ppc Tarryn told the cashier that we couldn't cancel the laybye to purchase it on promotion then we decided to take it out & refund to purchase it on promotion then they also said we can't do that either. The ppc didn't have the audacity to come to me & tell me what's going on. SUPER DISAPPOINTED OF THE STAFF OF WOOLWORTHS PROMENADE MITCHELL’S PLAIN.”

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Posted 10 months ago

“So angry with Woolies Dash … !! Ordered snacks yesterday at 2pm, at 18.30 I have not received anything. Called customer service, was told there was a delay and was asked if I wanted to cancel my order and receive a refund - to which I agreed. This morning at 8am my door was nearly broken down by an incredibly rude dash driver, he gave me such an attitude & at this point I am done with Dash.”

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Posted 10 months ago

“Absolutely appalling service from Woolworths Dash. This is now the second time, and I will not be using there services any longer! The woolworths app, was having glitches today, which made ordering a tedious horrific problem, having first trying to order, then deleting the app and reinstalling the app, and reordering because my cart has been cleared. After checkout I had seen that duplicates had been made from my initial order which did not appear in my cart before placing my final order. I had then called customer service to have them remove the duplicates. I explained the issues I was having on the App with Dash customer service agent Geneka, she didn't seem aware of the issues and dismissed it, and aburbtly in a rude manner asked what seems to be my issue?! I have duplicates because of the glitches on your app, Im not just telling you what is happening on the app to pass time! I asked her to removed them, she had to call dispatcher and this was before my order was being packed. She later says that its not guaranteed that they will remove it, and if it arrives I should go to a woolworths store and return them or I can cancel my order. As we are taking about canceling my order I see my order is being packed, and i asked the person packing if she can remove dulipcated items she agrees, but now my order has been cancelled through the customer service agent Geneka, and I tell the packer that my order has been cancelled, so don't worry about it. This is incompetent service from the call center agent Geneka, as the she could have just advised me to speak to the person packing my order to remove duplicates. I call the call center agent back again to get her name to file in a complaint. She bombarded me with calls after that to ask me If didn't like her service, I answered on the 10th call. While on the phone with her my ordered that had been cancelled arrives, I had already placed an order with checkers 60/60, to get what i had ordered with Woolies that had been cancelled. After that Geneka tells me to reorder the exact order that was cancelled but tell the delivery driver to take it back when he arrives! What TOTAL NONSENSE is that!? It was not my mistake that the cancelled order arrived! Now I must go back on your malfunctioning app to waste my time yet again to do an order FOR your system mistake! I have already received what I wanted from Checkers 60/60. I called head office as the order now went from cancelled to delivered on the app. Head office tells me they might be a possibility that they will send a driver to take Items back, I agree. Then why the heck can't the drivers take back duplicated items? Why can't drivers take back mistakes that happen on your end?! This is the worse service I have received from a delivery app and now this is the second time with woolies Dash. I use several delivery apps almost daily! Woolies food is delicious, but don't waste your time and money on there crappy app. Never again!”

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Posted 10 months ago

“So disappointed in Woolworths online. I have three separate purchases that I made from 20 June 2024 (1 order) and 24 June 2024 (2 orders). The orders are said to be DELAYED and I cannot track to see how far they are or if they are with a courier. I made countless calls to the Woolworths Online customer care and I am told every time that my order is with the courier and should be getting it on that particular day. I am not comfortable with this particular courier service that Woolworths has been using (SkyNet). I am flagging this courier service specifically because I do not have issues with the other courier services used by Woolworths. To make matters even worse, today I made a call once again trying to find out about my orders and was given an order number saying one of my orders are on the way. Still nothing, no call, nothing.”

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Posted 10 months ago

“Woolies dash down again. Come on Woolworths look at your reviews ... terrible!”

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Posted 10 months ago

“Your app never works. Items ordered never arrive. Woolworths Dash is pathetic!! There is always something wrong with this app. Payment options not working over weekend and today another problem with the orders! I phoned and complained twice today, no assurance of my order being delivered or any help at all. Rather use Sixty60 or any other food delivery app. Just don’t use Dash!!! Worst service ever!!”

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Posted 10 months ago

“On the 30th of April, my friend made 2 orders via Woolies dash to send me my birthday present. The first driver claimed to have delivered the package when they hadn't. My friend made a duplicate order as they wanted to ensure I got the package on my birthday and were hopeful that they'd be refunded for the second order eventually. The second driver also claimed to have delivered when they hadn't. In fact this driver claimed that they'd delivered the order 5 minutes after collection. Which is impossible. We contacted the Woolworths customer service department promptly via social media, emails and calls as soon as we could. We were assured that they'd handle the matter promptly. Weeks went by with no communication from them or a refund. Eventually one refund was received but the second refund was still AWOL for some reason. we called, emailed, tweeted and begged and they just made up more stories about their team apparently working on it. We've even sent bank statements TWICE to prove that indeed the refund wasn't submitted and today they claim that they "had technical difficulties" so their finance team didn't receive the statements. It's all delay tactics we can all clearly see that. They have no intention or refunding us and are hoping we'll let it go. WE WON'T!!! What a terrible experience that has truly soured my opinion of the brand and I'll paint the town red letting everyone know that Woolworths has become a SCAM organization. I'll also be taking the matter to the CGSO and all review and social media platforms.”

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Posted 10 months ago

“Worst dry roasted cocktail nuts I have ever eaten. Avoid”

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Posted 10 months ago

“the worst app i've experienced. why does it take 5 times longer to order a few groceries on Dash? I can do the same in less than half the time of Checkers Sixty60”

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Posted 10 months ago

“Not helpful at all. The working staff sit on the chairs at the till chatting to each other and leaving customer's to wait when you ask for help they are hesitant to help and cum up with load of excuses not to help. Definitely a 0 out of 10 for me 30 June 2024 12:40”

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Posted 10 months ago

“Woolworths online sucks. The website is glitchy and regularly have issues! I’d rather try checkers 60-60 for more efficient service. Woolworths does not invest in their online presence and their IT department should be fired!!!! I had a cart of R5500 after shopping for more then an hour on a poorly run sluggish website to find an empty cart with no guarentee of food delivery when I called. No assistance but to start all over again. Its pathetic! It’s the second time this happened to me and the last time I got no response either. Frustrating!”

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Posted 10 months ago

“I want to terminate my store card as i do not see why I as a customer must still pay R47 additional fee on a loyalty card. Makes no sense!! so, I sent a message to Woolies Whatsapp bot 3 times but no reply whatsoever, even after 48hrs as they make mention on the app, promising to reply before that window period… Then, sent an email to their financial department the next day but ALLAS, also no luck. I was forced to go into the store at CapeGate and was met by a very helpful sales lady who contacted their financial division explaining exactly what I had told her. They informed her that I was fully paid up and actually had a credit amount of R9 which I will need to first use in order for them to terminate my account immediately same day. Ok, so I buy an item near the till quickly, cost R69. Paid the difference of R60 in cash, thinking now the card will be terminated right there and then, but not the case!! I was now informed that the card can only be “blocked” until another 48hrs is up and then I must phone in or visit the store again for final termination of store card. Totally to the contrary to what was said when I distinctly asked if my card will be terminated immediately when the R9 credit is off. Absolute terrible service and incorrect info given to customers. It’s either due to incompetence or just a shrewd way to get rid of the customer by spewing out any sort of nonsense to get the customer off their back asap… It’s amazing that Woolworths are not shy to charge high costs on food and clothing but their service to the customers complaints or issues, lacks quality…. DANG!!!”

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Posted 10 months ago

“What a disgrace of a service provided to loyal clients. 11 x emails- no replies at all, web complaints submission x5 - no replies, 7 x international calls to customer services - and no agent is trained and competent to deal with my complaints, 4 hour long online Whatsapp Chat with allocated agent - no resolution other that he is raising my concerns with management. Woolworth Financial services has the worst professional ethics and service recovery. I was deducted an unapproved amount of R19 000.00 When this was in questioned and transparency requested, I as advised to wait as there needs to be an official investigation lodged and then reviewed - despite the transactions being evitable on my statements. When requested to have the incorrect debit order funds refunded, I am advised to wait 5 -7 working days. This is unacceptable! In the meantime I am a single mother working abroad, the only bread-winner in the house and as a result of incorrect R19 000 deductions, I am falling short on other financial obligations and missed payments. I find it unhuman that any person has to wait for refunds on errors like this. It breaks my heart that Woolworth would expect my children to sleep hungry for 5 - 7 days until they can correct their errors. There is a massive difference between R1096 vs R19 000 None of the staff were competent to provide clarity or feedback. I am shocked. Woolworths do not deliver on their promises and lack cliental support - not even Eskom delivers this level of low effort customer services. There should be a ZERO star rating for companies like this!”

Woolworths SA 1 star review on 26th June 2024

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Posted 10 months ago

“The Quality of their clothes are terrible yet you pay exclusive prices! Their latest way of exploiting the public is by adding a R47,50 service fee per month, effective 1 July, on your account! That is more than general bank fees on a day to day account! I hve had an account with Woolworths for over 25 years, I will be closing this account and make a point of supporting other clothing chains. I will no longer support businesses who exploit customers in the name of "Quality", as this seems to be their reason for the fee! We already pay a premium the moment we walk thru your doors!”

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Posted 10 months ago

“Terrible , certain item shows 30 pairs in size 5 available to order online, on app no stock available across multiple sizes. Such a waste of time trying to order online .”

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Posted 10 months ago

“Very bad experience with online order. The delivery guy decided to GIVE my parcel to number 11 or 13 (he can not decide which one) instead of deliver to my address which is number 5. He did not phone me or message me at all. But wait there is more... he first lied and said that he was at number 5 around 10.35 and that I came out to fetch the package. Now that my camera proves him wrong in the first lie he decided to admit that he GAVE my package away . Use Onecart instead. IN CASE IT WAS NOT CLEAR - I NEVER RECEIVED MY ORDER. I also rate the customer service low because I dont know if ill ever receive my order.”

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Posted 10 months ago

“Yoh, I’m beside myself with fury at Woolworths Dash! Or maybe at myself for giving them a chance to disappoint me over and over again! I’ve ordered groceries on more than 3 occasions where my order was never delivered with absolutely no communication from Woolworths. When I call, I get a casual response saying they’ll refund me - the refund that takes 3 days to reflect, the inconvenience! Today I ordered and the driver attempted calling me to request access code which I missed. When I respond 3 minutes later the order is already abandoned with reason that I wasn’t available. Mind you, this is the regular driver who usually delivers my orders (when they eventually do deliver). He knows he can give my house number to security to open the gate for him to access the yard. The call agent I got hold of trying to sort this was so indifferent whilst telling me they abandoned the order because I missed their call. Ordering through Dash is like taking a gamble! You may or may not get your order. I have sent an email to Woolworths customer care giving feedback on the whole Dash which went unresponded. I guess it’s safe to say I must look elsewhere for my shopping.”

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Posted 10 months ago

“The absolute worse. Use the service OneCart if you require an order.”

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Posted 10 months ago

“Bad service , your staff need additional training . Sent an email regarding my concerns abd questions , instead of reading and providing the appropriate response, gave me a completely inappropriate response . Tried calling you to speak to a consultant, after painstakingly making the selections on my phone, I’m rudely cut off saying that I reached outside of office hours yet I am within the time frame . Please , Woolworths , we expect better”

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Posted 10 months ago

Woolworths SA is rated 1.5 based on 595 reviews