Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Pork chippolate sausages for Sunday brunch. While the flavour was good the casings were tough, difficult to chew and mostly had to go to the dog. I have not experienced this before. Batch number 74312030 . Purchased at Stellenbosch Square store”

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Posted 11 months ago

“I bought shoes and only wore them for 2mins went back home to take them off because they where uncomfortable and i couldn't walk in them returned them today for an exchange they told me because i had worn them and they cant resell them”

Woolworths SA 1 star review on 1st August 2024

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Posted 1 year ago

“My clothing order arrived covered in diesel/ petrol. I have spent the last week trying to get my items replaces via email/ phone/ in-store. Absolute rubbish service. No-one responds and no-one has bothered to replace any item. Other online delivery sites are far superior and woolworths need to take a serious look at their online support”

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Posted 1 year ago

“I am beyond livid. I booked and payed for the 10-13:00 Time slot for my delivery. Phoned customer service 3 times and spoke to the store customer service said the delivery would be dispatched from 9 times. Just for them to say they cant reach the driver, then they said they would repick my order and send it at 14:15. At 16:45 I got a call from the fresh department manager saying they would escalate my order to Monday. I had to go to a store to buy alternative Sunday lunch vegetables and meat and had to get stuff for school and work lunch packs. Might I add that this was all part of my delivery. I will not wait 10 days for a refund if thw money went out of my account in 10 seconds.”

Woolworths SA 1 star review on 28th July 2024

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Posted 1 year ago

“I ordered shirts for my daughter and they didn’t fit. I called customer service and asked them to send me my invoice as every store needs the invoice number to refund me. After I gave the lady all my details for verification she told me their policy says they can’t send me my invoice???? Every store I order with online, and every customer deserves an invoice for their purchases, sends me one. Online “ view my invoice “ never works. So store has to call them, I have to give in all my details again, and they send invoice to store. This is ridiculous and against the consumer law. Pathetic will never order again online”

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Posted 1 year ago

“On Tues I purchased something, it was supposed to be delivered on the 26th,but on the 24 I received a msg notifying that I will receive my order on the 24 before 5pm,even now I have not, instead the tracking status changed from out of delivery to At destinational branch delivery pending, I'm so disappointed with woolworths online purchase.”

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Posted 1 year ago

“Booster bowls are always out of stock.”

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Posted 1 year ago

“Cancelled a dash order on 1 July but was debited twice for the amount and no response to my emails, messages and call and no refunds to date. Placed dash order on 5 July less a few items. Paid full amount. To date no response from them and no refund for the difference.”

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Posted 1 year ago

“I have been buying your pepper steak pies for years, but after today, I will go elsewhere.The pies were riddled with gristle and big pieces of dry meat. Standard has definitely gone down while the price has steadily been going up.”

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Posted 1 year ago

“Mount Rushmore, Salt Rock never got stock empty selves more staff than stock”

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Posted 1 year ago

“Woolies double toffee frozen yoghurt! Not value for money as it tastes exactly like an ice cream instead of a frozen yoghurt. It is not even smooth! If I had my till slip I was gonna return it immediately!”

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Posted 1 year ago

“Hi. I had a very good experience at Woolworths Richards Bay. A cashier by the name of Amy that worked at the customer service tills on the 20 July 2024. She went out of her way to assist me with receiving my vouchers when my phone battery died off. She borrowed a charger to charge my phone so that I can use my voucher.”

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Posted 1 year ago

“Today, Woolworth's store manager for Longbeach Mall in Sunvalley blew my mind away with his amazing client centricity, This incredible man's name is Shawaal Manuel, Thank you Shawaal for going the extra mile.”

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Posted 1 year ago

“Woolworth cheese! What are we eating these days. A block of tasteless rubber like substance. Scary stuff. Will stick to Parmalat products, where Cheddar cheese tastes like cheddar cheese... never dissapoin ts and I feel safe.”

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Posted 1 year ago

“I have been asking on every platform of yours, the post I ask on gets deleted. I would like to know WHY Woolworths adds cane SUGAR in almost ALL of your foods, even your healthier foods. Is it because sugar is addictive? I don’t understand your reasons as sugar leads to all sorts of health problems. Please could you assist me with this answer?”

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Posted 1 year ago

“I bought today two crusty rolls from the bakery counter at your Kyalami Corner shop. At home I realized that one of the rolls was hard as a rock!!! I must have received the roll that was on display for the last couple of weeks.... I am a Pensioner and its needless to say that I did not return the roll to the shop to avoid petrol costs. I therefore had no other choice than throwing my purchase into the bin. My complaint is not a matter of expecting a few Rand refund from Woolworths, its a matter of unacceptable quality especially when I looked forward to enjoy Woolies salads and fresh rolls for lunch with my daughter.”

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Posted 1 year ago

“Hi my name is Bulelwa Macozoma one of your loyal custormers , Yesterday 10 July 2024 i went to Woolies in Oxford Street East London desparately looking for boy's school shirts. Upon my arrival there the guy was closing the door, the other guy by the name Athi ask what i was looking for and he quickly go and check and fortunately they have my son's size 38 15 inch and i got the shirt. Thanks to Athi and other Woolies staff.”

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Posted 1 year ago

“Woolies Dash just comes whenever they want or cancel your order and then ask you to wait 10 days for a refund.”

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Posted 1 year ago

“I personally think that one star is too much! I have been trying to do a Woolworths Dash order for 2 weeks!!! I can do everything and then when I try to pay a red message comes up saying that there’s a technical issue and I must try again later. I have done this multiple times. I have uninstalled and reinstalled the app. I have phoned Woolworths 6 times!!!!! Each time they say that it will be sorted in 24 - 48 hours - nothing has been done for 2 WEEKS. I tried again today to no avail. I don’t have transport so rely on this service. Do I have to accept the fact that I can’t order from Woolworths ever again? I have never put a complaint on the internet before but this is shocking. Even more shocking considering the fact that it’s Woolworths!! Please help”

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Posted 1 year ago

“I am experiencing the worst woolworths customer service. I swear this retail store needs proper online training if this is a business opportunity they want to excel n. Haven’t received my ordered kids clothes in more than two weeks an getting frustrated with the daily calls and emails……Too much prices for ridiculous service. I have never experienced such horrific experience.”

Woolworths SA 1 star review on 11th July 2024

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 622 reviews