“My main delivery item was out of stock and not delivered.
Due to no substitution option selected, since I didn't want any substitution, no further notification is sent or communicated, HOWEVER, full delivery fee + a driver tip is charged + the FULL purchase amount of unavailable items...
To date I haven't been refunded either !
This was money I need for our Christmas meal... I am now unable to purchase what I need since I am waiting for the refund, and was overcharged for delivery of items which I would not have ordered online had I known my main item was out of stock. Surely the online system should be able te verify stock availability in your area once address is entered..?
Not quite the Festive outcome I had in mind... and the attitude from the Woolies agents also not empathetic.
Simply refer back to the flawed "return policy"... which clearly have receive countless poor reviews by unhappy customers.”
“Terribie experience.
Website and app initially down. Cannot checkout. Eventually managed to place order. Incorrect items delivered. Was told no stock of items ordered. Promised to escalate the problem. Somehow miraculously " found" stock of the items I ordered. Allocated a new time slot to deliver correct items. Failed to deliver said goods. Definitely won't use Woolworths online again!”
“SOMETHING IS SERIOUSLY WRONG WITH THE WEBSITE AND ITS INABILITY TO PROPERLY PICK UP LOCATIONS. Its infuriating really.
Offtopic: Woolies at winderemere centre has a non working microwave for month cant even warm our quick meals. Like common!!!!”
“Tried for hours to place Online order. Special only runs for the day and only for online purchasing - the Website has been down for most of the day. Now it is supposedly up and running but wont take my order to pay screen. Absolute garbage of a website. They dont deserve to have "worth" in their name!”
“2 weeks, 7 phone calls, countless emails and my order has still not been recovered or sent out because between Woolworths and their courier company they got the address wrong. (The correct address is on the app from which I ordered and is the one with which I identified myself all 6 times I called customer care) The online service is APPALLING with no recourse or communication for frustrated customers. For a brand that prides itself on quality and care they really miss the mark.”
“Their Online shopping and delivery is shocking and I’ve had 3 bad experiences where delivery information is typed with the order and gets lost in translation when you receive the confirmed order. They delivered a birthday gift 4 days late with only half the upfront paid order and 2nd Birthday the delivered half an hour after the maximum time requested as per their times! Checkers 60/60 500% better”
“I ordered for more than 3 times and experienced the same thing throughout from Hillcrest woolies. Delivery came after time frame and reflected delivered on the app whereas it wasn't and driver came 45 minutes after it reflected delivered on the app”
“Woolworths financial services call center is one of the worst I have ever had to deal with. The call quality is terrible and agents repeatedly just hang up on you. They really need to get themselves sorted
Terrible experience and not just once, on every occasion I can.”
“I am an international customer. Tried to add a new address to send flowers to a friend in Bloemfontein. Online would not accept the address. I then phoned, most tel numbers don't exists, when you do get through, you get transferred. One lady even gave me her personal mobile number, 0650073158. Said she will WhatsApp me back, guess what, there was no WhatsApp option. I sent her a message which I once again had to pay fot and has not heard back from her. When I tried to complain online. i received a message that the link is broken. This happened 3 times. I then spoke to someone in CT but still they could not take the address and place the order. TERRIBLE SERVICE!!!!!!”
“Placed an order on Thursday, 23 November - #O1177387490. The driver called to ask for directions and then established that the order was sent to a totally different province. I notified Woolworths Dash Delivery immediately and requested that they refund my money. As of date no refund. This is shocking, firstly that my order was sent to another province and then to have to chase Woolworths for my money????”
“I've been struggling to get my refund from Woolworths dash , they canceled my order since they couldn't deliver my package at my place .
11 days later -guess what ?
I'm still waiting for my refund,they're always telling me that the finance department need to process my refund,till when?
I'm not happy at all.”
“Please fix your online shopping app it's the worst. Kuyimanje it can't pick up my location been trying to register for the past hour now not the first time trying futhi ay suka!”
“I ordered braised beef stew meal, there was no fuckin meat in. The pork prego steaks were expired. The sausage also tasted off!!!!! What a fuckin waste of money!!!!”
“From Technical Profile issues to delays in refund,Woolworth online grocery shopping is the worst by far!I ordered my food on the 11th November Saturday afternoon between 11 and 12.Everything was going well until when checked how my order only to find that it was dropped and discontinued. When I called the center to ask why I was told that my cell number was incorrect whilst it's the same number which was used for a previous order. I was told that a refund was going to be made to me.Over 5 days from the order I still haven't received the refund. So no food or funds to buy food for a "Technical issue ".Help center people are not even helpful just script readers.
Don't ever use Woolworth online app if you are in rush for food or your last grocery funds.”
“Now I am even more assured that Woolworths is not the store for me. First, it's over use of plastic packing has made me avoid shopping there and now their take on Israel. I definitely wont be shopping at Woolworths.”
