Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process not easy, took ages, my cart kept showing it was empty and also there was no facility to leave a message from myself to my mother! Could`ve added to my shopping cart, but just wanted to get out of the system. Also, a whole lot of other items showed up when my search bar had flowers on it, that`s all I wanted to look at! Pity as I wanted to buy more.”

Helpful Report

Posted 1 year ago

“Pathetic. Always issue with app and slow delivery. Checkers and Pick n Pay outshine Woolworths with convenience shopping. If there was an option of no rating - I would give it!”

Helpful Report

Posted 1 year ago

“Hi, was at The Square Woolworths, this morning. Had the most frustrating experience 😔. Had a Woolworths voucher and the teller said we can use it at the end of scanning all the products. It turns out that the lady had no clue what to do! Instead of deducting the amount of my voucher to my final amount of what I bought, they added it on!!!!! The teller called for help, but they still continued to make the same mistake. I asked for my slip to check the total amount, and they tell me they cannot!!!! Meanwhile all my products are in the bags and my husband takes it to the car, as I was ready to pay. The teller, still cannot sort the voucher!!! They made me return everything back to the store!!!. By now I am trying to stay calm. I just wanted to get out of the store. Shopping at Woolworths has become a nightmare!!. They overcharge you when you get to the tills!!. Very disappointed customer.”

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Posted 1 year ago

“Why is it that Woolies dash doesn't have condoms? No condoms?? Woolworths is so unserious. It's 2023!”

Helpful Report

Posted 1 year ago

“I've been living over 4 years abroad and somehow (I believe it's my ex husband) my ex husband is using my WOOLWORTHS credit and stopped paying it cause now Woolworths is threatening me to hand me over to the credit bureau. After 2 months of emailing them Fraudsupport@wfs.co.za FraudDisputes@wfs.co.za safps@safps.org.za BellvilleSAPS@saps.gov.za KuilsrivierSAPS@saps.gov.za NationwideRecovery@wfs.co.za custserv@woolworths.co.za complaints@wfs.co.za queries@wfs.co.za creditcard@wfs.co.za No one came back to me except the Bellville police. I even filled in a dispute document and sent it to the Woolworth’s FraudDisputes@wfs.co.za department I need to know where and what was purchased on my WOOLWORTHS credit so that the police can investigate this matter. Woolworths is just doing jake sh!t .”

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Posted 1 year ago

“I was robbed in a woolworths store 7 days ago at Welgemoed in Durbanville. Both my cellphones were stolen out my closed bag, I was surrounded not once, but twice by these criminals I was bumped around and robbed infront of Woolworths security and staff. The only person who helped was the trolley guy (thank you) I asked Woolworths for footage and guess what after 3 days of asking and 4 managers later....they refused to show me what happened, they have no footage in those specific aisles! So hey guys you can shoplift most of the shop and no one will ever know! Woolworths your service in assisting customers robbed in your store is shameful. You hid.the identity of criminals and that is very worrying.”

Helpful Report

Posted 1 year ago

“Dash is the worst I wil never use Woolworths Dash ever I definitely do not recommend, waiting for the missing half of my order… isn’t the whole idea to make life easier? Waiting since 13:15 for the other missing part of my order.”

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Posted 1 year ago

“Thank you Woolies for your tasty Roti All the flavours are so yummy One minute in the microwave Perfect for lunch or supper Thank you for an awesome product It's the best”

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Posted 1 year ago

“https://woolworths.fashionzashop.store/contact_us Don't EVER order from the above online store if you are in SA. It takes over a month to be "delivered" just never to receive it. Only answer you will get is " your parcel was delivered in good faith" . You will have to ASK for an order confirmation and ASK for a tracking number, you won't pay DUTIES or VAT - it just flies through customs. I should have known that I will NEVER receive the parcel....!!! This bogus site is happy to take your money. Be careful what online site you select!!!!”

Helpful Report

Posted 1 year ago

“It appears that Woolworths quality control really needs to be addressed. The ready meals, that as a busy family sometimes come in handy for a quick and easy option to any busy working mum/wife. Truly this is not worth the effort of ever purchasing the Moroccan style roasted vegetables in a spicy Tom sauce with chick pea. Absolute mush! It had the texture of sliced bread with milk poured over, with added cinnamon. No distinction to the listed vegetables whatsoever. Avoid, avoid.”

Helpful Report

Posted 1 year ago

“Woolworths dash app is not user friendly and is unreliable. My order was placed and left pending until the next evening without movement or notification on the app. There is also no indication of the last round of orders for the day and if an order is placed after the closing time, these orders are not carried over to the next day even though they’ve deducted your money. After I called the help desk about the pending status of my order, they told me they’d have to manually cancel the order on the system but never did. I was also told that due to the cancellation, my refund would only reflect after 3-5 days. So terrible and inconvenient.”

Helpful Report

Posted 2 years ago

“Woolies Dash is absolutely pathetic! Not convenient at all. Never able to get same day delivery. If and when you get an order it is never complete, and shoppers select oldest items even items that expire on the day. Durbanville Dash sucks”

Woolworths SA 1 star review on 3rd August 2023

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Posted 2 years ago

“What a trash service!! Two orders in one day both not fulfilled! So frustrating! Disappointed to say the least.”

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Posted 2 years ago

“DASH's service is ridiculous and slow. And when they can't reach you from your Estate's gate after phoning only once, they just return all the goods to the store and you have to wait 7-14 days for your refund. Absolute rubbish!!!”

Helpful Report

Posted 2 years ago

“Purchased the carrot cheesecake for R110 for Sunday dessert at Woolworths. Boy was I dissapointed. It tasted exactly like the carrot gateau which sells for R210 at Woolworths. The carrot cheesecake was a mere 410gr. If I had known I would have just got the 1kg carrot gateau. Go figure.”

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Posted 2 years ago

“Woolworths Dash Delivery is PATHETIC. always slow. Checkers 60/60 100x better. Ordered F O U R items, 4 at 3.15pm. 5.50pm, nothing yet.”

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Posted 2 years ago

“Eish! I really think Woolies needs o Coe to the party. Guys your cake slices are horrendous. Old, stodgy, not worth the exorbitant prices you charge. You are a "top" quality store. Even your competitors sell better cakes, fresher and money for value. Never will I recommend your cake.”

Helpful Report

Posted 2 years ago

“Bought 100g Luxury Tree nuts and found 1 each Brazil and Pecan nuts The rest was Almonds and Cashews Disappointing when they do have Almonds and Cashews only packets FIX YOUR LABELLING”

Helpful Report

Posted 2 years ago

“WOOLWORTHS TAKES PEOPLE FOR GRANTED I'VE PLACED AN ORDER TILL NOW I HAVEN'T RECEIVED IT. EVERYTIME I SEND AN EMAIL THEY SEND ME A STUPID SMS TELLING ME THAT MY ORDER HAS BEEN DISPATCHED JUST TO MAKE ME KEEP QUIET. I'VE SENT ENDLESS EMAILS NO ONE HAS BOTHERED TO. CONTACT ME. I WANT MY MONEY BACK I DON'T WANT THOSE FAKE CLOTHES ANYMORE. I WANT MY MONEY.”

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Posted 2 years ago

“They are always out of stock on everything. They’ve reduced the vegan options to virtually nothing.”

Helpful Report

Posted 2 years ago

Woolworths SA is rated 1.5 based on 622 reviews