“I placed an order which contained ferrero rocher chocolate 375g,it was “unavailable” supposedly so they swapped it to a 300g which costs the same price and contains less chocolate,I chose the bigger size box for the exact reason they’re the same price but 300g has less chocolate,besides that my bread expiry date on another order was 2 days after I ordered”
“I love purchasing the salami sticks from Woolworths but I’ve recently come across a problem that they are constantly being sold in store even when they are expired. I went to a franchise at a garage in Pretoria and the best before date was the 17th of January 2024 and I purchased them on the 16th of March 2024. I tried to buy them again on the 27th of March 2024 but the best before date on the packet was the 15th of March 2024. The salami sticks themselves look strange as well. With Black spots all over.”
“Woolworths dash drivers wont bring parcels up to your door. You can leave special delivery instruction saying that they should come up to the door and leave the parcels there, but instead they call and argue with you.”
“I ordered items to be delivered on the 17th of February. The driver arrived earlier than arranged and left. When I asked him to come back, he was irate. I immediately called the service hotline and explained the situation to Woolies Dash, they assured me that I will be refunded immediately. After more than 10 emails to them, it is now 25th March and they have still not refunded me. I will never use Woolies Dash again. Sixty60 and OneCart provide a seamless experience and you don’t need to beg for refunds, it all happens automatically. Woolies Dash Crash and Burn!”
“I'm afraid that Woolworth is going to loose my business, why did I shop there before, quality and customer service, that doesn't stand anymore.
Their staff are not up to scratch at all
Their clothes well cheap
Food going downhill
Milk ... not as lovely as it used to be
Sandwiches awful, all the filling pushed to the front with nothing behind, just not value when paying nearly R60
Ready made meals... hunt for the protein meals is a better name
Prices higher, staff not as lovely, no fair value, its Shoprite with nicer shelves....Checkers keep up the good work, we're spending more with you now.”
“I went to Woolworths Birch Acres to return a set of Pyjamas(top and pants) I got as a gift in exchange for something else and I was told I couldn't refund it because the PJ's are missing a ribbon,a piece of string that is just for decor purposes and that ribbon doesn't even form part of the set. I am astonished by the reasoning capacity of the customer Assistants they employ of late.”
“Since the inception of Woolworths Dash, payment after ordering is pathetically slow. Took me six attempts to pay this morning. WTF are Checkers 60 60 so easy to pay?”
“I have created 2 lists on the online portal, one with everyday products like baby marrows and tomatoes, the other will less frequently bought products, like rice. Every single item on both lists were flagged as not available. I won't be bothering with trying again.”
“I would not recommend Woolworths online to anyone. I’ve ordered items that never reached my door, when I follow up to get a refund, they keep giving me a runaround. It’s been two months now waiting for my refund. Whenever I call, they keep telling me that they’ve logged a ticket and the next time I follow up, there’s no ticket on the system. What a horrible experience!”
“Terrible clothes.... quality in some areas just keeps going down.
Have wonderful staff, but buyers need to diverse more... don't stock normal white cami
So much polyester in every item.
Bring back some Woolworths clothes eg WW Jean's. Classic collections... studio w clothing”
“Online shopping with woolworths is terrible. I order by them and pay the item. Still waiting 2 weeks later when put a inquiery. They said there were many attemps to deliver but no one called me for delivery... now the item is out off stock”
“Payment made on 5th of a month does not reflect on account.
Get a capable person to set up your complete communication system.
Your phone system has a problem since Oct 2023.
You staff not qualified for the job.
I have being supporting you for over 30 + years.
In store support on the landline, not properly working since Forever.
Please”
“Terrible service. Order was placed to be delivered between 2pm & 5pm. No communication received at all from Woolworths. I contacted the customer care and they kept on saying the driver is on his way but order hasn't arrived.”
“You can't see the specials and have to go into each item to price by unit. I've never been ale to order, as the deliveries are booked up for a few days in advance at a time.”
“I bought groceries worth R950 on the 25th of February 2024 using dash delivery but the driver canceled. They said I should wait for 5 days to get my refund but they didn't refund me even today. O the 2nd of March dash called me saying they will order for me again n deliver on the 3rd of March but they didn't deliver. I called them again on the 4th of March they said they will deliver at 2pm to 3pm but they didn't deliver . Even today I haven't got my refund, they are mizing my emails”
“I've queried about a certain product on 15 February 2024 and today is the 6 March 2024 and still no reply or phone call from Woolworths customer service. Their quality of service is deteriorating.”
“Today I used Dash- never again!! Too long a story which I have escalated (and wasted 23 mins airtime) but one of the things that really annoyed me is that nothing was packed in cooler bags I.e. frozen Pies, fresh milk, cheese, Lettuce, Broccoli , baby spinach- items that are all refrigerated in the store! It's 35 deg in Gauteng today and they just plonk it all into packets. Shocking!!!”
“Bought a chicken, mayo and avo roll from Woolworths Sandton City. Was so dry that i had to drink water in the car to wash it down after each bite, the avo was just placed on the side of the roll, therefore the whole side was messed with avo. The most disappointing roll i have ever had at woolworths, their quality is definately going down. Told the manager the next day that i was so hungry and had left the centre so ate it, showed him pictures that i took of the quality, he just says he will tell the staff as there is a way to make the rolls, no apologies, nothing, think i better look at other places to shop. Woolworths is loosing the one thing they had, customer service.”
