Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After so many emails regarding ladies underwear I have been ignored totally by Woolworths.I get a response saying an agent will contact me but still nothing.I have been asked to send my underwear as proof after I wrote that Woolworths sells cheap material for ladies panties that after a few washes the hems come off.I am still waiting for the technologist to reply as to why this is happening but still nothing.They have my panties with them.Do now what??Are the making my panties ????This is really bad,at least let me know what the technologist found out about the material .I hope someone from Woolworths will read this and take notice.”

Woolworths SA 1 star review on 24th February 2024

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Posted 1 year ago

“Thank you once again Woolies Boardwalk PE, well done! For being out of stock on dark chocolate mocca coffee for the umpteenth time! You just can’t get it right ! And they don’t even give you a voucher for your time and effort! I suppose they’ll be bankrupt if they do! I was so disappointed I didn’t even bother to shop as I usually do while waiting for my coffee! 👏”

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Posted 1 year ago

“I am extremely disappointed with the service I received at Greenstone Woolworths. I bought a pair of jeans in Knysna washed them when i got home to Johannesburg the next day, before wearing them and then discovered they were a size too big. When I tried to change them I was told they were not in a resaleable condition as they had had been washed. I am quite shocked at the lack of customer service.”

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Posted 1 year ago

“I've experienced a very bad service at mams mall.I bought the wrong shoes for my son on 12th Feb '24 ,the following day I returned for refund but unfortunately they refused because I paid with virtual card n was not possible for card reversal using that virtual card even though I showed them the card no on my phone was corresponding with the number on the slip and the were so rude 😢”

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Posted 1 year ago

“Woolworths @ The Glen Shopping Centre. They offer T Shirt bras for R199,00. I have been buying these bras for years but can never find a 38C. There is always a problem when looking for these bras and I complain everytime as it is time consuming. I get the same answer every time, it is a popular size. So why does Woolworths not oder more. Tholakele on No. 011 682-5900 helped me today by phoning to see which branch has this size. She has promised to phone me as soon as she gets off the phone which is now 2 hours later. I have an account with Woolworths but am not a happy customer.”

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Posted 1 year ago

“Woolworths is seriously slacking. I made a payment on the 7th of February, they could not find the payment because they changed my account number without telling me and now they have an account in arrears label on my account. This is so disappointing.”

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Posted 1 year ago

“Bad experience today, from picker/shopper that goes on and offline. Who doesn’t even respond. To the driver who got here and never said anything, to my order being returned to my order being labelled as delivered to being told my order has been cancelled to being to told I’ll only get my refund in 3-5 days… That time, l had ordered washing powder and toothpaste!!! Amongst other things!!! Disappointed!!! I’ll stick to “Checkers 60” there’s hardly ever drama there!”

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Posted 1 year ago

“Frustrated with the wait once the app indicates they are packing and you can chat with your shopper. My shopper goes on and offline. Does not reply. I dont think the packing has started and conawuwntlu shopper doesn't acknowledge the messages. Yet I'm expected ro stand by as shipper only has 5 mins to make a suggestion before moving on. 1 and a half hours later and I receive a sms at that my order has been collected. But the app still says packing.....go figure The app is problematic.hardly ever runs smoothly”

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Posted 1 year ago

“I ordered 1 bouquet of flowers, they added 2, which I had to pay extra for”

Woolworths SA 1 star review on 16th February 2024

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Posted 1 year ago

“Unbelievably bad customer service.. trying to query an account and a dozen or more emails later and R100 worth of airtime and four phone calls and got nowhere.. seriously bad... not what you expect from these guys. Am closing my account. Goodbye Woolworths.”

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Posted 1 year ago

“Woolworths… you are about to lose my business!! On the go, I bought a microwave chicken stroganoff…. Hardly any chicken and completely tasteless!! Is this what you want to put out to the business community? Unacceptable!!!!”

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Posted 1 year ago

“Terrible customer service. Unreliable delivery. Have now deleted the Dash app.”

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Posted 1 year ago

“Abysmal app. Half the time it freezes. Then items are out of stock and a waste of money for the delivery. Made an order today and one item substituted that I didn’t want. And some items omitted. Not the first time I have had this problem. Will not use their app again. Ever.”

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Posted 1 year ago

“DASH DELIVERS EXPIRED PRODUCE!!!!!!! WOOLWORTHS WOULDNT SELL THE SAME PRODUCTS IN STORE!!!!!!!!!!! DISGUSTING!!!!!!!!”

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Posted 1 year ago

“We bought the smoked Norwegian salmon on Woolies dash and it was off when opened to prepare for supper that evening. I lodged a complaint immediately with photos and barcodes requesting a refund and Woolworths has still not responded. I’ve even reviewed the product on the app but my review was taken down. This is absolutely disgusting customer service.”

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Posted 1 year ago

“Woolies dash not a match for checkers 60 who is always on time and trustworthy. It’s the 3rd time I am being disappointed by woolies dash, either the order disappears or they are 2 hours late. PLEASE UP YOUR GAME”

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Posted 1 year ago

“Woolworths is losing their exclusivity and professionalism. They are very much in the same category for shoppers at Checkers. I waited 2 hours for 10 items to get the call from their store that items are out of stock. On top of that, you don't get refunded immediately. You need to wait up to 14 days for your money. The tipping of drivers should be a preference and not mandatory. I am disgusted by Woolworths service!!! I will be using 60/60 in the future.”

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Posted 1 year ago

“Woolies Dash is terrible, I am a loyal woolies customer but their online offerings are always disappointing to say the least. again on Saturday evening we ordered 5 items on dash before 6pm due for delivery between 6-7pm ... the goods only arrived at 7h35 pm!!!! too late to make dinner. Also, more often than not there is no stock so you only get some of your items...Checkers sixty is way ahead ..”

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Posted 1 year ago

“Woolworths Dash service is disappointing and does not meet their "superior" brand positioning. I ordered online on the 7th Jan 2024, immediately cancelled the order as the app is not user friendly. I wanted delivery to KZN and instead of selecting a KZN Store it selected a store in JHB for delivery to KZN. I have not received my refund since. I phoned on the 16th Jan and spoke to agent Aeskho Qotoyi who said she needed to escalate and it takes time and cannot confirm when exact refund will be made. It is now the 5th Feb and no refund. My question is, how does a big company as such not have a reliable cancelation/refund process yet they bill you on time and remind you to pay them constantly on your account but cannot remember to treat their customers with the same regard. Unhappy Long-term customer !”

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Posted 1 year ago

“On 22 Jan I ordered a product online from Woolworths (face cream). Ordering from Woolies online I have done many times with no issues. I paid a premium rate for delivery to have it done within a day. 5days later, there was no delivery which I knew was odd. I contacted the online store and customer service. I received a call the following Monday, 29 Jan from a customer service agent asking me if I knew someone by the name of 'Tim'. I indicated that I did not. It seemed clear to me that the product was delivered to wrong address and a 'Tim' had signed for it. During the course of the week I have continued to contact Woolies to find out what the update is on when I can get my product delivered or get a refund. It is now Weds, 31 Jan and I received a call from another service agent who upset me greatly by asking me if I received the product to which I said no. She then says she is checking her records and it was received by myself and gives my name. I was furious! This is a complete lie. How has it gone from a so called 'Tim' to now me?.. Also I could not have received or signed for the item as I was not home when they claimed they delivered the product, I have been at the office all week this week. How dare you behave in such an underhanded manner toward a customer! I am appalled. Surely as a customer they should be sorting out my issue based on their brand promise and dealing with their back-end logistics after. I have been a loyal customer for nearly 20years! I cannot believe this is the kind of treatment a customer would receive. I even went into their store at the Mall of Africa and complained about this and they could do nothing to assist me but just take my details and call their online department. Lets see if how you resolve this - otherwise I will be terminating my long standing relationship with and notably making this very public!”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 657 reviews