“Good day
Today I had the misfortune of having to return 2 defective garments to Woolworths, Cape Gate.
3 staff members.glared at me without greeting.
1 walked away whilst I.was talking!
Then the 'manageress' arrived.
Another 'non greeter'
She proceeded to tell.me that I had damaged the items!
I resent being treated like a criminal when returning YOUR defective items!
Admittedly, I did not have a purchase receipt.
That is not my issue.
My issue is that your staff make it appear as though I am trying to do Woolworths out of what is rightfully mine, and.more importantly .... they have NO MANNERS!
Your after sales service is atrocious!
To say the LEAST!
Very dissatisfied client!
Joyce Ford
0794337285”
“o1223966874-Refund Feedback
They driver are full of lies. I ask for refund but till today nothing is refunded since January bad service ever. The other item. Poor quality of bag received too”
“I placed and order on dash at 11am and their next delivery slots was 1-2pm. I called them at 2:30 just to be told they have an hour delay. I could driven out myself. Not happy at all for this inconvenience đ¤”
“Last week Sunday, I ordered Woolworth dash, my delivery came with many items not being included. To put it simply I could not make dinner that evening cause the items I ordered were not delivered. I got a call to say that the delivery will be late but nothing was mentioned about the items which were not delivered.
I called to complain and the phone was dropped in my ear, when I called back I was told that no supervisor's are available because it was after 16:00. I then complained via a direct message and till today I have not received a reply.
Woolworths service is absolutely terrible and so disappointing. I order Woolworth dash and checkers60 every week and will definitely think twice before I order dash again!”
“After so many emails regarding ladies underwear I have been ignored totally by Woolworths.I get a response saying an agent will contact me but still nothing.I have been asked to send my underwear as proof after I wrote that Woolworths sells cheap material for ladies panties that after a few washes the hems come off.I am still waiting for the technologist to reply as to why this is happening but still nothing.They have my panties with them.Do now what??Are the making my panties ????This is really bad,at least let me know what the technologist found out about the material .I hope someone from Woolworths will read this and take notice.”
“Thank you once again Woolies Boardwalk PE, well done! For being out of stock on dark chocolate mocca coffee for the umpteenth time! You just canât get it right ! And they donât even give you a voucher for your time and effort! I suppose theyâll be bankrupt if they do!
I was so disappointed I didnât even bother to shop as I usually do while waiting for my coffee! đ”
“I am extremely disappointed with the service I received at Greenstone Woolworths.
I bought a pair of jeans in Knysna washed them when i got home to Johannesburg the next day, before wearing them and then discovered they were a size too big.
When I tried to change them I was told they were not in a resaleable condition as they had had been washed.
I am quite shocked at the lack of customer service.”
“I've experienced a very bad service at mams mall.I bought the wrong shoes for my son on 12th Feb '24 ,the following day I returned for refund but unfortunately they refused because I paid with virtual card n was not possible for card reversal using that virtual card even though I showed them the card no on my phone was corresponding with the number on the slip and the were so rude đ˘”
“Woolworths @ The Glen Shopping Centre. They offer T Shirt bras for R199,00. I have been buying these bras for years but can never find a 38C. There is always a problem when looking for these bras and I complain everytime as it is time consuming. I get the same answer every time, it is a popular size. So why does Woolworths not oder more. Tholakele on No. 011 682-5900 helped me today by phoning to see which branch has this size. She has promised to phone me as soon as she gets off the phone which is now 2 hours later. I have an account with Woolworths but am not a happy customer.”
“Woolworths is seriously slacking. I made a payment on the 7th of February, they could not find the payment because they changed my account number without telling me and now they have an account in arrears label on my account. This is so disappointing.”
“Bad experience today, from picker/shopper that goes on and offline. Who doesnât even respond. To the driver who got here and never said anything, to my order being returned to my order being labelled as delivered to being told my order has been cancelled to being to told Iâll only get my refund in 3-5 days⌠That time, l had ordered washing powder and toothpaste!!! Amongst other things!!! Disappointed!!! Iâll stick to âCheckers 60â thereâs hardly ever drama there!”
“Frustrated with the wait once the app indicates they are packing and you can chat with your shopper.
My shopper goes on and offline. Does not reply.
I dont think the packing has started and conawuwntlu shopper doesn't acknowledge the messages.
Yet I'm expected ro stand by as shipper only has 5 mins to make a suggestion before moving on.
1 and a half hours later and I receive a sms at that my order has been collected.
But the app still says packing.....go figure
The app is problematic.hardly ever runs smoothly”
“Unbelievably bad customer service.. trying to query an account and a dozen or more emails later and R100 worth of airtime and four phone calls and got nowhere.. seriously bad... not what you expect from these guys. Am closing my account. Goodbye Woolworths.”
“Woolworths⌠you are about to lose my business!! On the go, I bought a microwave chicken stroganoffâŚ.
Hardly any chicken and completely tasteless!!
Is this what you want to put out to the business community?
Unacceptable!!!!”
“Abysmal app. Half the time it freezes. Then items are out of stock and a waste of money for the delivery. Made an order today and one item substituted that I didnât want. And some items omitted. Not the first time I have had this problem. Will not use their app again. Ever.”
“We bought the smoked Norwegian salmon on Woolies dash and it was off when opened to prepare for supper that evening. I lodged a complaint immediately with photos and barcodes requesting a refund and Woolworths has still not responded. Iâve even reviewed the product on the app but my review was taken down. This is absolutely disgusting customer service.”
