Zazzle Reviews

Name: Zazzle
Rating: 4.58

4.6 Rating 8,185 Reviews

90 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Mia

Zazzle 5 star review on 16th February 2026

Patrice A Beppler

Zazzle 5 star review on 9th October 2025

Anonymous

Zazzle 5 star review on 6th September 2025

Ashley M.

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered five personalised cup! Three weeks later look to see how it’s going Thursday evening! Says being made than check Sunday later & they’ve been cancelled due to copyright yet all that was going on our cups were our own logo! How stupid is that! Got no confirmation from them as to any of the processes! Email about cancellation make me send all the required info than turn around and say I need to send email from email address set up on zazzle! Not happy at all! 126.00 NZD that’s floating around in their bank acc because they cancelled it. So this company obviously doesn’t have pride in their customers service or the dot procedures behind the scenes because it looks like you have to chase them via email with no direct number to call”

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Posted 4 years ago

“Customer service sucks. Been 10 days since my order shipped still have not received it.”

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Posted 4 years ago

“I ordered two tshirts from them only to be receive an email that my order was cancelled because of "content guidelines." Why don't they check the content when it was submitted instead of when an order was placed? I will never order from them again.”

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Posted 4 years ago

“I created and ordered a Poster for a Funeral that was held on 8/7. I ordered it on Tuesday 8/2 and paid expedited fees to receive it by 6/6, today it is 8/10 and I still have not received it. I have not received a refund and tried to contact customer service but could only send emails. No reply to my initial reach to find out what the problem was until 8.7, They reached out to me after the funeral. I am so disappointed!”

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Posted 4 years ago

“Took ages designing card...paying double to have it delivered( how is that a thing!) Got to checkout and told if want it in 5 days its over £10 postage!! Wow charging £2.77 for a little card i would expect it sent first class...but why would anyone pay over £10. complete rip off.”

Helpful Report

Posted 4 years ago

“My order was opened by USPS and everything was damaged. Zazzle said they approved my refund but only gave me a credit so that I would have to order from them again. They did not ask if I wanted my order replaced, not will they actually give my money back to me. I would have been happy to send back my order that was damaged and shorted. But they just sorry and then ignore you.”

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Posted 4 years ago

“Never gonna order again. I ordered 4 balloons and two notes. The note made super cheap not cute and I ordered four balloons and they sent me only one but took money of four also the shipping info showing “delivered” never got them and ne Er got my money back as well”

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Posted 4 years ago

“Cancelled half of my items then shipped the remaining items without my consent. Ridiculous shipping cost. Items didn't look that great either. I had better better quality from people from elsewhere at lower cost. WILL NOT be doing business ever again!”

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Posted 4 years ago

“I ordered a custom pet keychain. Was sent the complete wrong order. Now they won’t reply to my emails at all.”

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Posted 4 years ago

“Spent time designing a t-shirt but when I went to purchase it found out the shipping on a 14 dollar shirt was almost 17 dollars. Not a legitimate company!!!”

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Posted 4 years ago

“Terrible print quality on postcards I ordered - the images of a classic poster were clearly taken from the internet. Overpriced products for poor quality.”

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Posted 4 years ago

“I needed some notecards and Zazzle had some nice options, but the shipping cost was like 50% (or more) of the purchase price! As consumers we have so many options, there's just no reason we should pay almost as much for shipping as we pay for the purchase item. I thought as a courtesy I would tell Zazzle privately why I'm unsubscribing and deleting the "you left something in your cart" emails, but you can't reach them without a wild goose chase. And now I see that the reviews are almost all bad! I've been a customer for a long time, but Zazzle has driven me away.”

Helpful Report

Posted 4 years ago

“Sent wrong product….credit was supposedly issued but it’s tough to find…..was charged for faster shipment and replacement order is still is on route .”

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Posted 4 years ago

“We ordered custom tiles. Within 10 months they completely faded. I sent pictures and asked for a refund. They said their return policy is 30 days. Their product is inferior. Do not order!!”

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Posted 4 years ago

“Zazzle is a horrible discriminatory company that refuses business based on egregious misconceptions put forth by Marxist Social Justice Warriors. They have flat out refused my business because of my political leanings, which is in direct violation of the Unruh Act (see Harris v. Capital Growth Investors XIV, 52 Cal.3d 1142 (1991)). Then they proceeded to hide beyond their "User Agreement", which after reading in its entirety, did not back their decision. When I asked them to specifically cite which portion of the Agreement I violated I was gove a response "we will not work with you". Please, I implore you, take your business elsewhere to companies who do not act like Brown shirt facists.”

Helpful Report

Posted 4 years ago

“DO NOT WASTE YOUR TIME CREATING ANYTHING W/ THIS HORRIBLE COMPANY.. SO YOU TRAVEL.. YOU TAKE PICTURES OF THESE MEMORIES... WELL DON'T TRY TO COME HERE AND PUT THEM INTO A DESIGN... BECAUSE THEY SUCK AND WON'T LET YOU USE YOUR OWN PHOTOGRAPHS THAT YOU PERSONALLY TOOK... MADE A BEAUTIFUL DESIGN FOR A FAMILY MEMBER WEEKS AGO.. THIS MORNING I FIND OUT THEY CANCELLED MY ORDER.. NOW I HAVE NO GIFT FOR SATURDAY'S PARTY.. PLEASE DON'T WASTE YOUR TIME THIS COMPANY DOES NOT DESERVE YOUR MONEY... WORST EXPERIENCE....AVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“Took £12 from my account for Black membership. When queried, they said order wasn't completed so charge would be refunded. It never was. A year later, another £12 is taken out, and they refuse to reimburse. Never deal with them!”

Helpful Report

Posted 4 years ago

“I ordered custom napkins. I was disappointed in the quality, texture is certainly not that of a dinner napkin. Packed/packaged very poorly, several wrinkled and not useable. They are closer to “cream” than white. Not worth returning or doing over. They will be on the drink bar, people won’t care about quality. They will not be used for dinner. I should have known better than to order sight unseen.”

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Posted 4 years ago

“Im extremely disappointed and wont be using this website again, nor do I recommend others to. I ordered a product for my mums 60th birthday, I paid $30 extra to have expedited shipping and it arrived over 3 weeks late. The web domain also does not reflect the country it would be made in, nor where it is shipped from which is very misleading. I ordered from a NZ website, and only found out it was being shipped from USA when I received a FedEx shipping notification. It is also not clear the shipping guidelines are for AFTER manufacturing, not from time of order.”

Helpful Report

Posted 4 years ago

“No available customer service. Poor product quality, very overpriced. Paid 27.90 extra for expedited service and product was late arrived in poor condition because their packaging was inadequate. Offered a 25% discount on my next order as if I would ever order from them again!”

Helpful Report

Posted 4 years ago

Zazzle is rated 4.6 based on 8,185 reviews