Zazzle Reviews

Name: Zazzle
Rating: 4.58

4.6 Rating 8,185 Reviews

90 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Mia

Zazzle 5 star review on 16th February 2026

Patrice A Beppler

Zazzle 5 star review on 9th October 2025

Anonymous

Zazzle 5 star review on 6th September 2025

Ashley M.

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You design the most cheapest material and poorly run down made logo i won't ever purchase your Chinese takeaway menu again”

Helpful Report

Posted 5 years ago

“Product never arrived, I got excuses after a month until I finally got a refund”

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Posted 5 years ago

“Ordered custom Christmas ornaments to ship to my out of state grandkids (that I can't see due to covid). I paid for 2 day shipping. Shipping took 9 days. THEN, the order was wrong. I am waiting to see what they will do. Judging from what I received, another customer got one of my ornaments.”

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Posted 5 years ago

“Company impossible to contact. SPECIALIST IN HIDING. UNFAIR COMPANY. Company data impossible to retrieve. Be aware of such a malafide ghost company!!!”

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Posted 5 years ago

“Zazzle has some great products so it’s a shame I had such a negative experience. Return address labels were wrong. When I asked for a reprint, more than once, did not get so much as a acknowledgment. To bad, so sad. Never again”

Helpful Report

Posted 5 years ago

“Absolutely the worst experience you could have with customer service. I ordered greeting cards and they arrived without envelopes! I called and they said they would send the envelopes, however, I received another batch of greeting cards and those arrived without envelopes, as well. I called again and was assured that the envelopes would be sent, but I have not received them. I now have 12 cards with no envelopes. I called a third time and ended up being routed to a mailbox that was full. This was after correctly following the prompts. Ridiculous. I finally got a rep on the phone, only to have to repeat the order number four times before the she could get it right. She put me on hold for 12 minutes before checking back with me. She claims she will send the envelopes, but who knows? No one seems to know how to resolve this matter. After over 30 days of waiting, I'm about to give up. The cards are nice, but the service is HORRIBLE. I will never order from Zazzle again. I urge you to shop elsewhere.”

Helpful Report

Posted 5 years ago

“Why are you charging me 2separate shipping prices for products that are both sold by your company? $33 shipping for a t-shirt and plaque...never ever again. Try free shipping you may get more business .”

Helpful Report

Posted 5 years ago

“Zazzle is not customer friendly. I paid about $10 for Black something or the other membership. This was to cover delivery costs for a year. BALONEY! I placed an order on Dec 4th, and on the same day, received an email saying my order was started and would arrive by Dec 28th. However, I could pay more and receive it sooner. That is absurd. Unless they deliberately delayed the processing and delivery of an order for a person who had “joined” their black program, there is no way 3 small notebooks could take that long to ship. I want to cancel the renewal of my black membership and would like a refund. Zazzle should not place customers who pay for a premium service at the bottom of the list. I will never order from Zazzle again. Please refund my money and cancel my order. Zazzle is not customer friendly.”

Helpful Report

Posted 5 years ago

“They lost my order in transit. The support team was prompt and helpful but they lost my stuff!”

Helpful Report

Posted 5 years ago

“Ordered a pro-Republican car magnet sign offered on their website. Order was confirmed then canceled an hour later due to “content guidelines”. Evidently pro-Liberal content is Ok...... Recommend boycotting this business and any other that censors and stifles free speech. Management needs to familiarize themselves with the Constitution and the laws of this country.”

Helpful Report

Posted 5 years ago

“Fake products and terrible quality. Their template mock-up generator is completely false and looks a lot like false advertising. Luckily PayPal aggreged with me and forced them to refund my order in it's full amount.”

Helpful Report

Posted 5 years ago

“Fake advertisement. Worse company ever. I ordered 3 very nice looking shiny pillows but I received 3 very dull rag doll looking material with no sheen to it at all and it has someone’s name on it that I’ve never heard of and didn’t approve of. I also ordered what appeared to be very shiny sequence coasters they don’t shine and don’t look like sequence. They look so bad and No where near what that advertised that I can’t explain. My family showed their heads and laughed at this garbage. I’ll try to show a picture so you can compare and shake your head at. I’m still smh😭 they deserve a -5 ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

Posted 5 years ago

“I spent hours custom designing plates, napkins and a banner for my moms 80th birthday. I tried to place the order but kept getting an error message"an unexpected error has occurred " I called their "customer service " I was told to clear the cookies, I did...same message. Then he suggested I install a new browser? I have chrome which should be fine. Anyway I had 2 weeks until the party and even at that the shipping was already over $50. So I had to scrap the whole thing and go elsewhere. Huge frustrating waste of time. They couldn't be less interested in helping you.”

Helpful Report

Posted 5 years ago

“I would give them a zero if I could. I had used them since they started with no problem but two years ago I had a huge issue. They printed some ornaments that were fuzzy. No problem – – just contact them, send them back, and have it fixed. But no. That didn’t happen. It was Christmas time and I ordered my ornaments two months in advance. I still have not received them—I was told they were sent. I told them I was leaving and not using them anymore they gave me a $50 gift certificate that never expires. Fast forward to the summer of 2020. I contacted them to ask them how to use the gift certificate— It was emailed without instructions. I received no response so two weeks later I sent them another message. I received no response for that either. I went to Facebook and sent them a message there. No response. I made a comment on a post they made asking them to contact me and again received no response. They obviously don’t want my business so I will take it elsewhere.”

Helpful Report

Posted 5 years ago

“I spent time creating two templates, placed the order, and they never arrived. Upon inquiry, I found the order to be canceled. They never contacted me. Never sent the item. I found out myself and emailed them. They replied there was a watermark image on the template, so they canceled, but if I cared to re-order they would try to send it quickly. The certificates I needed were already past the celebration event. They didn't even offer to make it right by offering them free. (The two items plus shipping was only $10) Terrible customer service. Terrible communication.”

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Posted 5 years ago

“The worst product don’t buy anything from those guys you don’t get your money back specially if you get business cards made.”

Helpful Report

Posted 5 years ago

“Worst company that I have ever ordered from. Never again! My order did not arrive. I called multiple times, getting the runaround...” it was lost”. We’re expediting a replacement”. Never arrived. Called again (4 times now). No record. No blue. Horrible service! Get your act together.”

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Posted 5 years ago

“So tired of these lib bleeding heart companies. They refused 2 coffee mug orders because It had part of the confederate flag in the pic. Domestic terror groups logos are fine though.”

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Posted 5 years ago

“Waiting up to 3 weeks fir delivery!! This should be made clear when ordering”

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Posted 5 years ago

“First shipment lost in shipping. Still has not arrived almost a month later. Replacement finally came and labels were so off center they were a disgrace. I would fire any employee who did not have more pride in his work. It took 3 attempts to get a refund. They kept sending me requests to let them resend the order a 3rd time. My patience had run out. Save yourself frustration. Order someplace else.”

Helpful Report

Posted 5 years ago

Zazzle is rated 4.6 based on 8,185 reviews