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Zazzle Reviews

4.6 Rating 8,442 Reviews
90 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 8,442 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Anonymous
Verified Reviewer
“I placed five orders over Black Friday weekend which were due to arrive on or before Dec. 11. They did not arrive until Dec. 21. When I tried to get help from customer service after Dec.11 had passed, they sent me a three paragraph list of terms and conditions they wanted me to agree in order for them to try to get the orders to me before Christmas. Then, this morning they sent me this which I am cutting and pasting so readers can enjoy the grammar: "It appear we are in luck and your order is out for delivery today, it expected by 9.00 pm. Have a great day." I needed the gifts to distribute to people I will not now see until after the holidays. If Zazzle had been honest about the delivery date or took quick action when they were alerted to the problem I would not be so disappointed. I placed five orders over Black Friday weekend which were due to arrive on or before Dec. 11. They did not arrive until Dec. 21. When I tried to get help from customer service after Dec.11 had passed, they sent me a three paragraph list of terms and conditions they wanted me to agree in order for them to try to get the orders to me before Christmas. Then, this morning they sent me this which I am cutting and pasting so readers can enjoy the grammar: "It appear we are in luck and your order is out for delivery today, it expected by 9.00 pm. Have a great day." I needed the gifts to distribute to people I will not now see until after the holidays. If they had been honest about the delivery date or took quick action when they were alerted to the problem I would not be so disappointed. Zazzle is terrible!!!!! Zazzle is terrible!!!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Cannot read text on ceramic ornaments. Poor quality. Ordered and paid for three ornaments but they only shipped two. I called and was told they probably forgot the third. Shipping took weeks and the shipping fee is high. I will never order from them again. I wish zero stars were an option as they don’t even deserve one.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered t-shirts as gifts for my brother and his family for Christmas. They arrived last night (delivery was on time, that’s my only positive). The quality is incredibly poor on all four. On one, the print looks like it will come off if you try to wash it, two others, the black is faded and washed out; the shirts look old. And the fourth shirt - a print of a Jaws movie poster with a kitten replacing the shark - the picture is so dark you can’t even see what it is. Incredibly disappointed, especially for the price I paid.”
Helpful Report
Posted 5 years ago
Roselle
Verified Reviewer
“Printing on an ornament is barely legible and at a cost of $16.95 plus 10.00 shipping it is just a waste. Very difficult to contact them. I would not recommend this company. Ships somewhere else”
Helpful Report
Posted 5 years ago
Gypsyp
Verified Reviewer
“Product was horrible - sub standard quality garment, badly sewn and printing was on crooked and misshapen. The best part, and I give Zazzle credit for this, is that they immediately issued a full refund when I expressed my dissatisfaction, and waived the return clause since I live in Australia.”
Helpful Report
Posted 5 years ago
RJ
Unverified Reviewer
“One month later and my order is still not here and lost in transit! DO NOT ORDER FROM THIS SITE. I AM SO LIVID RIGHT NOW ✅”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“You design the most cheapest material and poorly run down made logo i won't ever purchase your Chinese takeaway menu again”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Product never arrived, I got excuses after a month until I finally got a refund”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Ordered custom Christmas ornaments to ship to my out of state grandkids (that I can't see due to covid). I paid for 2 day shipping. Shipping took 9 days. THEN, the order was wrong. I am waiting to see what they will do. Judging from what I received, another customer got one of my ornaments.”
Helpful Report
Posted 5 years ago
FRANCOIS HERMANS
Unverified Reviewer
“Company impossible to contact. SPECIALIST IN HIDING. UNFAIR COMPANY. Company data impossible to retrieve. Be aware of such a malafide ghost company!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Zazzle has some great products so it’s a shame I had such a negative experience. Return address labels were wrong. When I asked for a reprint, more than once, did not get so much as a acknowledgment. To bad, so sad. Never again”
Helpful Report
Posted 5 years ago
Diane
Verified Reviewer
“Absolutely the worst experience you could have with customer service. I ordered greeting cards and they arrived without envelopes! I called and they said they would send the envelopes, however, I received another batch of greeting cards and those arrived without envelopes, as well. I called again and was assured that the envelopes would be sent, but I have not received them. I now have 12 cards with no envelopes. I called a third time and ended up being routed to a mailbox that was full. This was after correctly following the prompts. Ridiculous. I finally got a rep on the phone, only to have to repeat the order number four times before the she could get it right. She put me on hold for 12 minutes before checking back with me. She claims she will send the envelopes, but who knows? No one seems to know how to resolve this matter. After over 30 days of waiting, I'm about to give up. The cards are nice, but the service is HORRIBLE. I will never order from Zazzle again. I urge you to shop elsewhere.”
Helpful Report
Posted 5 years ago
Kim J
Unverified Reviewer
“Why are you charging me 2separate shipping prices for products that are both sold by your company? $33 shipping for a t-shirt and plaque...never ever again. Try free shipping you may get more business .”
Helpful Report
Posted 5 years ago
Laura E Hayes
Verified Reviewer
“Zazzle is not customer friendly. I paid about $10 for Black something or the other membership. This was to cover delivery costs for a year. BALONEY! I placed an order on Dec 4th, and on the same day, received an email saying my order was started and would arrive by Dec 28th. However, I could pay more and receive it sooner. That is absurd. Unless they deliberately delayed the processing and delivery of an order for a person who had “joined” their black program, there is no way 3 small notebooks could take that long to ship. I want to cancel the renewal of my black membership and would like a refund. Zazzle should not place customers who pay for a premium service at the bottom of the list. I will never order from Zazzle again. Please refund my money and cancel my order. Zazzle is not customer friendly.”
Helpful Report
Posted 5 years ago
LUDOVICA PEROSIN
Unverified Reviewer
“They lost my order in transit. The support team was prompt and helpful but they lost my stuff!”
Helpful Report
Posted 5 years ago
K. Stauffer
Verified Reviewer
“Ordered a pro-Republican car magnet sign offered on their website. Order was confirmed then canceled an hour later due to “content guidelines”. Evidently pro-Liberal content is Ok...... Recommend boycotting this business and any other that censors and stifles free speech. Management needs to familiarize themselves with the Constitution and the laws of this country.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Fake products and terrible quality. Their template mock-up generator is completely false and looks a lot like false advertising. Luckily PayPal aggreged with me and forced them to refund my order in it's full amount.”
Helpful Report
Posted 5 years ago
Valerie
Unverified Reviewer
“Fake advertisement. Worse company ever. I ordered 3 very nice looking shiny pillows but I received 3 very dull rag doll looking material with no sheen to it at all and it has someone’s name on it that I’ve never heard of and didn’t approve of. I also ordered what appeared to be very shiny sequence coasters they don’t shine and don’t look like sequence. They look so bad and No where near what that advertised that I can’t explain. My family showed their heads and laughed at this garbage. I’ll try to show a picture so you can compare and shake your head at. I’m still smh😭 they deserve a -5 ⭐️ ⭐️⭐️⭐️⭐️”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I spent hours custom designing plates, napkins and a banner for my moms 80th birthday. I tried to place the order but kept getting an error message"an unexpected error has occurred " I called their "customer service " I was told to clear the cookies, I did...same message. Then he suggested I install a new browser? I have chrome which should be fine. Anyway I had 2 weeks until the party and even at that the shipping was already over $50. So I had to scrap the whole thing and go elsewhere. Huge frustrating waste of time. They couldn't be less interested in helping you.”
Helpful Report
Posted 5 years ago
Shawn Marie
Verified Reviewer
“I would give them a zero if I could. I had used them since they started with no problem but two years ago I had a huge issue. They printed some ornaments that were fuzzy. No problem – – just contact them, send them back, and have it fixed. But no. That didn’t happen. It was Christmas time and I ordered my ornaments two months in advance. I still have not received them—I was told they were sent. I told them I was leaving and not using them anymore they gave me a $50 gift certificate that never expires. Fast forward to the summer of 2020. I contacted them to ask them how to use the gift certificate— It was emailed without instructions. I received no response so two weeks later I sent them another message. I received no response for that either. I went to Facebook and sent them a message there. No response. I made a comment on a post they made asking them to contact me and again received no response. They obviously don’t want my business so I will take it elsewhere.”
Helpful Report
Posted 5 years ago
Zazzle is rated 4.6 based on 8,442 reviews
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