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Zazzle Reviews

4.6 Rating 7,714 Reviews
89 %
of reviewers recommend Zazzle
Company Reviews Questions Metrics
4.6
Based on 7,714 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Zazzle Reviews
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Phone:

888-892-9953

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Anonymous
Unverified Reviewer
“I spent hours custom designing plates, napkins and a banner for my moms 80th birthday. I tried to place the order but kept getting an error message"an unexpected error has occurred " I called their "customer service " I was told to clear the cookies, I did...same message. Then he suggested I install a new browser? I have chrome which should be fine. Anyway I had 2 weeks until the party and even at that the shipping was already over $50. So I had to scrap the whole thing and go elsewhere. Huge frustrating waste of time. They couldn't be less interested in helping you.”
Helpful Report
Posted 5 years ago
Shawn Marie
Verified Reviewer
“I would give them a zero if I could. I had used them since they started with no problem but two years ago I had a huge issue. They printed some ornaments that were fuzzy. No problem – – just contact them, send them back, and have it fixed. But no. That didn’t happen. It was Christmas time and I ordered my ornaments two months in advance. I still have not received them—I was told they were sent. I told them I was leaving and not using them anymore they gave me a $50 gift certificate that never expires. Fast forward to the summer of 2020. I contacted them to ask them how to use the gift certificate— It was emailed without instructions. I received no response so two weeks later I sent them another message. I received no response for that either. I went to Facebook and sent them a message there. No response. I made a comment on a post they made asking them to contact me and again received no response. They obviously don’t want my business so I will take it elsewhere.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I spent time creating two templates, placed the order, and they never arrived. Upon inquiry, I found the order to be canceled. They never contacted me. Never sent the item. I found out myself and emailed them. They replied there was a watermark image on the template, so they canceled, but if I cared to re-order they would try to send it quickly. The certificates I needed were already past the celebration event. They didn't even offer to make it right by offering them free. (The two items plus shipping was only $10) Terrible customer service. Terrible communication.”
Helpful Report
Posted 5 years ago
Never Again
Verified Reviewer
“The worst product don’t buy anything from those guys you don’t get your money back specially if you get business cards made.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Worst company that I have ever ordered from. Never again! My order did not arrive. I called multiple times, getting the runaround...” it was lost”. We’re expediting a replacement”. Never arrived. Called again (4 times now). No record. No blue. Horrible service! Get your act together.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“So tired of these lib bleeding heart companies. They refused 2 coffee mug orders because It had part of the confederate flag in the pic. Domestic terror groups logos are fine though.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Waiting up to 3 weeks fir delivery!! This should be made clear when ordering”
Helpful Report
Posted 5 years ago
GroundedSir
Verified Reviewer
“First shipment lost in shipping. Still has not arrived almost a month later. Replacement finally came and labels were so off center they were a disgrace. I would fire any employee who did not have more pride in his work. It took 3 attempts to get a refund. They kept sending me requests to let them resend the order a 3rd time. My patience had run out. Save yourself frustration. Order someplace else.”
Helpful Report
Posted 5 years ago
Clare Taylor
Unverified Reviewer
“Bought a key ring with a photo of my grandma for my dad . When it came it was cheap and looked like the back of it was from the top of a tin. Not worth the money they are charging very dissappointed don’t think I will even give it to him”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered Birthday invitations. Package arrived day before party. Only the envelopes were posted and no invitations!! They forgot the invitations!!! 😢 Paid extra for postage. Will seek Refund!”
Helpful Report
Posted 5 years ago
Donna Roselli
Verified Reviewer
“Ordered baby shower invitations, they didn't send the envelopes. Customers service is horrible dealt with 3 different people trying to resolve the problem all I want is what I paid for...I cant use the invitations without the envelopes. No one person in customers has help me. It's been over a week trying to get my envelopes. Don't use this company!!! Look else where”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“ordered several shirts and was double billed to the tune of $1140.26. after calling the they say they have no record of the purchace. STAY AWAY!!!!”
Helpful Report
Posted 5 years ago
Peggy-Lee Puksand
Unverified Reviewer
“I have ordered from Zazzle Inc. Transaction ID O-18P93979H7130800A Details Amount $208.75 I can't even track my order as it says I do not have an order history. Please reply before I take this legally further”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“We order a banner two weeks ago. They email us with a delivery date and still nothing my sister surprise party is this Saturday.”
Helpful Report
Posted 5 years ago
AMJ
Verified Reviewer
“Was supposed to receive my order in one business day after paying for express shipping. Shipped out on the 15th and it's now the 18th@”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Deceptive Zazzle Black Free Shipping. Says that you can try for 30 days, without being charged. So I ordered and when I checked PayPal, they had charged for the free shipping. When I called, they said I didn't qualify because I tried it in 2014!? How was I supposed to remember, instead it should have sent me a notice when I tried to qualify. I cancelled the order and the trial offer but it was a hassle!! I wish I would have checked the reviews before I ordered!!”
Helpful Report
Posted 5 years ago
Mario Valdez
Verified Reviewer
“I ordered one invitation from them, shipping was 5.99 and I yet have to receive it one week later. A single $0.55 postage stamp would have gotten here much sooner. Terrible. Terrible. Terrible. That's too bad because this was the first and last time I will ever order from them. Upon further investigation, I see that this is a very common problem”
Helpful Report
Posted 5 years ago
Belinder Kaur
Verified Reviewer
“Rubbish I will never order from Zazzle again I ordered a card and paid £10 for 2-4 days delivery 6 days later still not received. I complained surprise surprise no answer or acknowledgement. I will stick to moon pig a least they are quick and efficient”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I would never order there again. The product I received was TERRIBLE quality. And I can’t get response to send it back. Beware don’t order from them”
Helpful Report
Posted 5 years ago
Ermanno P Malpeli
Verified Reviewer
“I have been calling since last week and I've sent an email we received our flag and only got the middle portion of a 12-ft flag with half the words written on it I have not received so much as an email yet. 😡😠”
Helpful Report
Posted 5 years ago
Zazzle is rated 4.6 based on 7,714 reviews
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