Zazzle Reviews

Name: Zazzle
Rating: 4.58

4.6 Rating 8,185 Reviews

90 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.6

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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888-892-9953

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Mia

Zazzle 5 star review on 16th February 2026

Patrice A Beppler

Zazzle 5 star review on 9th October 2025

Anonymous

Zazzle 5 star review on 6th September 2025

Ashley M.

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a key ring with a photo of my grandma for my dad . When it came it was cheap and looked like the back of it was from the top of a tin. Not worth the money they are charging very dissappointed don’t think I will even give it to him”

Helpful Report

Posted 5 years ago

“Ordered Birthday invitations. Package arrived day before party. Only the envelopes were posted and no invitations!! They forgot the invitations!!! 😢 Paid extra for postage. Will seek Refund!”

Helpful Report

Posted 5 years ago

“Ordered baby shower invitations, they didn't send the envelopes. Customers service is horrible dealt with 3 different people trying to resolve the problem all I want is what I paid for...I cant use the invitations without the envelopes. No one person in customers has help me. It's been over a week trying to get my envelopes. Don't use this company!!! Look else where”

Helpful Report

Posted 5 years ago

“ordered several shirts and was double billed to the tune of $1140.26. after calling the they say they have no record of the purchace. STAY AWAY!!!!”

Helpful Report

Posted 5 years ago

“I have ordered from Zazzle Inc. Transaction ID O-18P93979H7130800A Details Amount $208.75 I can't even track my order as it says I do not have an order history. Please reply before I take this legally further”

Helpful Report

Posted 5 years ago

“We order a banner two weeks ago. They email us with a delivery date and still nothing my sister surprise party is this Saturday.”

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Posted 5 years ago

“Was supposed to receive my order in one business day after paying for express shipping. Shipped out on the 15th and it's now the 18th@”

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Posted 5 years ago

“Deceptive Zazzle Black Free Shipping. Says that you can try for 30 days, without being charged. So I ordered and when I checked PayPal, they had charged for the free shipping. When I called, they said I didn't qualify because I tried it in 2014!? How was I supposed to remember, instead it should have sent me a notice when I tried to qualify. I cancelled the order and the trial offer but it was a hassle!! I wish I would have checked the reviews before I ordered!!”

Helpful Report

Posted 5 years ago

“I ordered one invitation from them, shipping was 5.99 and I yet have to receive it one week later. A single $0.55 postage stamp would have gotten here much sooner. Terrible. Terrible. Terrible. That's too bad because this was the first and last time I will ever order from them. Upon further investigation, I see that this is a very common problem”

Helpful Report

Posted 5 years ago

“Rubbish I will never order from Zazzle again I ordered a card and paid £10 for 2-4 days delivery 6 days later still not received. I complained surprise surprise no answer or acknowledgement. I will stick to moon pig a least they are quick and efficient”

Helpful Report

Posted 5 years ago

“I would never order there again. The product I received was TERRIBLE quality. And I can’t get response to send it back. Beware don’t order from them”

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Posted 5 years ago

“I have been calling since last week and I've sent an email we received our flag and only got the middle portion of a 12-ft flag with half the words written on it I have not received so much as an email yet. 😡😠”

Helpful Report

Posted 5 years ago

“Ordered floor mats. Order was canceled, unbenonced to me. Tried to contact several times no response back. TERRIBLE customer service.”

Helpful Report

Posted 5 years ago

“If you want anything in a hurry do not use these guys, ordered a mask on the 12th august and it is still in "Making" status 17 days later then it's still another 7-11 days for delivery, won't need the item by the time it gets here and can't cancel. Customer support very efficient and friendly but totally unable to help”

Helpful Report

Posted 5 years ago

“First and foremost Customer Service very rude. Item rec'd was not even close to what I saw online. I decided not to return because when I bought it. I read that it would help the artist. However I should have read the reviews first. Also paid extra shipping, according to what I read 2 days for delivery. Once I spoke to the rude Customer Service he explained in a total different way. In any event I suggest you don't pay for additional shipping waste my money. Would not recommend buying from this company. My only regret is that if this is to help artist they are not going to make any monies. SORRY!!”

Helpful Report

Posted 5 years ago

“thank you for the reviews I going to order a big quantity of items. With all the bad reviews I do NOT want to try buisness with this company. I guess I will have to keep searching for a company.”

Helpful Report

Posted 5 years ago

“I have a 1 because I was unable to give a ZERO! I ordered 4 custom fabrics on July 3 2020. I received my order on July 22 but one of my fabrics was missing and in its place “Trump 2020”! I went online to customer service, filed a report and sent a picture. I have never been contacted. While I was talking to a designer regarding another order, he offered to take care of my fabric problem. He said it would be expedited and sent express. On August 11th I still had not received my fabric. I called customer service and spoke to Ryan, who looked up my history and said my correction order had never been put thru by customer service (though he could see a record of my request)! Ryan promised to expedite my order and ship express. On Aug. 20 I have still not received my order and have waited for over an hour on hold for customer service to no avail. I have logged another complaint online with customer service and 24 hours later have not been contacted. I will now contact CapitalOne to get my money back. I shop online all of the time. DO NOT USE ZAZZLE! Their customer service is appalling and you CANNOT get in touch with a human being!”

Helpful Report

Posted 5 years ago

“I received my 2 orders today. Inside boxes were a wedding invitation for a couple in California and in the second box was a change of address card fir a couple in a Texas. I reached out to the California couple and they had received an order for somebody in Singapore. Zazzle is in deep trouble! And their customer service is horrible.”

Helpful Report

Posted 5 years ago

“Worse experience ever. I ordered a custom backdrop for my nieces Sweet Sixteen & I was led to believe this item would be shipped in time for the party. I also paid for expedited shipping just to be certain. I was told the order would be shipped & delivered 24 hours later. The shipping was on time however the item was shipped late so i never received the item in time. They had a false shipping date when i checked the website. Meanwhile the item was still sitting in the same spot. A complete waste of money. I reached out & the company returned my shipping fees as if the post office was the issue & not them! Smh Horrible! Then they sent me a discount code like i will ever order from them again! Do not support this business!”

Helpful Report

Posted 5 years ago

“Without a doubt the worst service I’ve ever received ...after saying twice it was sent and delivered I realized they scammed me as well as thousands of others ....lived here 37 years in the same house NEVER ever missed a package bottom line is they are LIARS took the money and ran!!! Will post on Facebook to NEVER ORDER FROM THEM ... thank Hod I didn’t spend more !!! Go elsewhere for your business cards and PLEASE READ THE REVIEWS FIRST!!!”

Helpful Report

Posted 5 years ago

Zazzle is rated 4.6 based on 8,185 reviews