“Loads of pieces to choose from, top notch quality, nice packaging and extremely quick delivery. All in all, great experience, definitely not my last purchase from Aleyole.”
“Its my second purchase from Aleyole, until now I bought only gold jewelery and I have to say i'm very satisfied with the quality (the gold doesn't fade away after wearing it for a while). So thumbs up for this.
However, what I don't like is the customer service, I had an issue with the clasps from the charms and nobody replied via email, they replied only after I insisted on sending the same email several times. Not nice !
Also what I didn't like is that they changes the clasps for the charms and this change is not reflected on the website so I kinda feel cheated on. The charms look really nice, but the new clasp doesn't fit on the necklace that I bought- LAFORET GOLD CHAIN (clasp is too small), hence I can only wear the charms only on earings. Again not nice !”
Thank you for your kind words about our brand and for taking the time to give us your opinion!
We are sorry that you are not completely satisfied with the service, we try to keep improving day by day and all the opinions help us to grow.
We are sorry that the new claps have not been as expected and we have not assisted you in time, we invite you to write us again at help@aleyole.com and we will try to help you with your query as soon as possible.
Have a great day!
ALEYOLÉ Support Team
Translated with www.DeepL.com/Translator (free version)
“El artículo no me ha llegado,he hablado con la empresa pero después de más de 10 esperando el paquete y 4esperando una solución por parte de Aleyole he cancelado el pedido.”
Hola Cristina,
Muchísimas gracias por tomarte tu tiempo escribiendo esta review, nos ayuda a mejorar cada día!
Lamentamos muchísimo la situación y la demora en la gestión. Como te indicamos vía correo electrónico, estamos gestionándolo con la empresa de transporte para poder ofrecerte una solución lo antes posible. Entendemos que los tiempos de gestión son elevados y lo molesta que puede llegar a ser una situación así, pero queremos asegurarte que por nuestra parte estamos haciendo todo lo que está en nuestra mano para que se pueda solucionar.
Si necesitas cualquier cosa, por favor, vuelve a escribirnos al correo para que podamos gestionarlo con prioridad!
Un saludo,
ALEYOLÉ Support Team
