Ben Simpson Furniture Ltd Reviews

Name: Ben Simpson Furniture Ltd
Address: Ben Simpson Furniture, Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick, Horsham, West Sussex
Rating: 4.90

4.9 Rating 1,518 Reviews

98 %

of reviewers recommend Ben Simpson Furniture Ltd

4.9

Based on 1,518 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ben Simpson Furniture Ltd:

We handcraft sustainable wooden Furniture & Shelving, while maintaining the highest levels of customer service at a fair honest price.

Visit Website

Phone:

01403823921

Email:

help@bensimpsonfurniture.com

Location:

Ben Simpson Furniture,
Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick,
Horsham
West Sussex
RH12 3UW

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Ben Simpson Furniture Ltd 5 star review on 3rd May 2024

980

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great quality product and easy to assemble. Looks very good.”

Helpful Report

Posted 9 months ago

“Brilliant customer care. I ordered a shelf which although was beautifully finished transpired to be too big for me and had to return it . They accepted my return and gave me a full refund even though because of courier mistake, they hadn’t actually received it all back ( only brackets arrived). The company didn’t quibble and gave me a full refund immediately. Their timber products were beautifully finished and I will certainly buy from this company again. I especially like their garden furniture.”

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Posted 9 months ago

“We love the new shelves thank you.”

Ben Simpson Furniture Ltd 5 star review on 28th July 2023

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Posted 9 months ago

“This will be a long overdue review ! Sorry just found this email looking for details of my previous order . What can I say so good I bought them twice love our shelves thanks 😊”

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Posted 9 months ago

“Wonderful service, top quality product. My house is full of Simpson shelves now!!”

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Posted 9 months ago

“Fantastic service, quick and easy, the table is beautiful and great quality.”

Ben Simpson Furniture Ltd 5 star review on 26th July 2023

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Posted 9 months ago

“Shelves arrived as expected very well packaged All the fixings were of a good quality Once put up they look great Really pleased with them”

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Posted 9 months ago

“You will not be disappointed, great quality shelves, great communication regarding process and delivery. Do not hesitate to use this company. Very happy customer”

Ben Simpson Furniture Ltd 5 star review on 18th July 2023

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Posted 9 months ago

“Thank you so much for our garden furniture - we are delighted with it. It was easy to assemble, looks smart and contemporary and is comfortable and practical. We had a slight issue with one of the planks which was dealt with immediately and very efficiently. Great company and product.”

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Posted 9 months ago

“Excellent product and service. Easy to fit with screws and raw plugs supplied.”

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Posted 9 months ago

“Great shelf, arrived quickly and easy to put up. Looks very smart and professional.”

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Posted 9 months ago

“We ordered a mantle and floating shelves. Both were of very good quality and look amazing in place. Highly recommend”

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Posted 9 months ago

“The shelves looked great and seemed to be good quality on the whole and the brackets were nice and chunky to help keep the shelves sturdy. Had an issue with one of the holes in the shelves being drilled at a slight angle but they have resolved this for me so would recommend using.”

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Posted 9 months ago

“Really pleased with garden table initially but after only one weekend the wood is splitting and has deep cracks in it. Customer service do not view wood cracking and splitting after only two days use as a problem. I was intending to purchase benches too but now changed my mind . Disappointed with quality.”

Helpful Report

Posted 9 months ago

Hi Wendy, We are so sorry to read that you feel this way, as mentioned in our communication we are happy to issue you with a full refund as we never want to leave a customer unhappy after a purchase with us. Regarding the splits in the table, wood is a natural material and naturally expands and contracts with changes in weather. This characteristic is common in all solid wooden products of this size. Rest assured, the structural integrity of our furniture remains unaffected, and any splits that occur will naturally shrink as the weather cools down. To address any potential sharp or splintered edges that may arise in extreme temperatures, we offer furniture care packs. These packs allow you to easily sand down any rough surfaces and ensure the furniture maintains its pristine condition. I hope this helps to explain. Kind regards Nicole

Posted 9 months ago

“Fantastic shelf for our new garden room bar. Exceptional quality,easily installed even for novice. Absolutely love it!”

Ben Simpson Furniture Ltd 5 star review on 4th July 2023

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Posted 10 months ago

“The mantle I ordered unfortunately came damaged due to something happening in transit. I emailed Ben Simpson Furniture and a very helpful lady called Laura had another made for me and sent out within three days. The damaged mantle was collected the day after I contacted them. Unfortunately the new mantle also arrived damaged due to taking a knock, again presumably in transit. I emailed again and was given the option of a 50% discount or another mantle. Since the damage wasn’t so noticeable as before I opted for the refund. I’m happy with the quality of the mantle but I’m very impressed with the level of customer service I received.”