Ben Simpson Furniture Ltd Reviews

Name: Ben Simpson Furniture Ltd
Address: Ben Simpson Furniture, Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick, Horsham, West Sussex
Rating: 4.89

4.9 Rating 1,633 Reviews

98 %

of reviewers recommend Ben Simpson Furniture Ltd

4.9

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ben Simpson Furniture Ltd:

We handcraft sustainable wooden Furniture & Shelving, while maintaining the highest levels of customer service at a fair honest price.

Visit Website

Phone:

01403823921

Email:

help@bensimpsonfurniture.com

Location:

Ben Simpson Furniture,
Unit 6E, Rudgwick Brickworks, Lynwick Street, Rudgwick,
Horsham
West Sussex
RH12 3UW

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Ben Simpson Furniture Ltd 5 star review on 9th June 2025

1163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived very well packaged and promptly. However, I rang you yesterday at 9.35 to complain that the end of the metal brackets were bright silver where they have been ground and chamfered. I was told (pleasantly) I would have to degrease them and paint them black if they were to fit in with the new woodburner I am having fitted. Now ordered spray paint from Amazon at £9.80 plus I have all the additional work Not happy. - hence the POOR grading. All your literature gives the impression of complete black metalwork. I was contemplating purchasing hairpin tables to complete my new look - will I need to respray them also. ??? In the interests of objectivity I must say that the wood is excellent.”

Helpful Report

Posted 4 years ago

Hi Steve, I am very sorry to hear you were disappointed with your order. I thought it would be best for me to respond to you by explaining the nature of our metal brackets. Our rustic metal brackets are handcrafted locally in West Sussex. They are made from raw steel, we coat them with WD-40 to reduce surface rust. These brackets will vary slightly in colour and texture due to the handmade nature of the product, this does not affect the quality or strength of the product and we feel it adds to the character of the product. Unfortunately we are not able to paint the brackets black due to the amount of sawdust in the air in our workshop. I hope this clears any confusion up and gives you an explanation on your issue. Many thanks again for your order. Kind Regards, Ben Simpson

Posted 4 years ago

“Greats quality simple chunky furniture. Every piece I have bought I have been really pleased with. Fast delivery and great communication and very easy to put together. All round quality items. Would definitely recommend.”

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Posted 4 years ago

Thank you so much Sally for your lovely review! It really is great to hear that you had such a positive experience with us! Many Thanks again!

Posted 4 years ago

“Lovely product, simple, nicely mad. Whole user experience considered from website through to parcel in your hand. Even packaging carefully and thoughtfully designed. Simple and elegant solution to shelves. Wonderful value, wonderful experience. Neat and attractive solution. An examplar to other uk makers.”

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Posted 4 years ago

Thank you so much Amanda for your lovely review! Really is great to hear that you had such a great experience with us! Many Thanks again!

Posted 4 years ago

“Great product”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“The quality of the item is second to none, and delivery time, excellent. I always give honest reviews, one issue, they put the hanging holes/screws on wrong side, I have got to sand down the the wrong side, and the right side of the mantel has a curve in it which will look a little odd when backed onto the wall... not, if it had been done correctly, it would gave been perfect.”

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Posted 4 years ago

Thank you Sean! I am sorry that the mantel you received was not perfect. If you have any other issues, dont hesitate to contact us & we can sort this for you. Many Thanks

Posted 4 years ago

“Wonderful shelving from Ben Simpson they look great. Trying to find other places to put more shelves!!”

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Posted 4 years ago

Thank you Tim! Much appreciated

Posted 4 years ago

“Klasse verarbeitet! Rustikale Design, ein echter Hingucker. Ist sehr schnell geliefert worden, nach Deutschland. Super verpackt mit Einleitung. ich habe da öfter schon was bestellt und bin nie Enttäuscht worden. 👍 weiter so.”

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Posted 4 years ago

Vielen Dank an Elzbieta für die brillante Bewertung!

Posted 4 years ago

“This was our second order from Ben Simpson Furniture Ltd, and won’t be the last. Excellent quality, quick delivery, very happy.”

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Posted 4 years ago

Thankyou Maria!

Posted 4 years ago

“We are so in love with the mantle shelf we bought from you it looks amazing! Will be buying more very soon. Such an easy and quick service and beautiful product. Thank you”

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Posted 4 years ago

Amazing review! I'm so happy your pleased with your shelf! Many Thanks

Posted 4 years ago

“Very good quality, fast delivery and extremely well packaged”

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Posted 4 years ago

Thank you for your great review!

Posted 4 years ago

“Love my new desk would definitely recommend”

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Posted 4 years ago

So happy that you love your new Desk Caroline!

Posted 4 years ago

“Delighted with 5 shelfs we bought Quality and service,fantastic Will definitely buy again.”

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Posted 4 years ago

So pleased to hear Andrew! Many Thanks

Posted 4 years ago

“Very easy to navigate from browsing to purchase.Competitive prices and quality products.Would definitely recommend.”

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Posted 4 years ago

Thank you for your review Jason!

Posted 4 years ago

“Having been so impressed with the Ben Simpson desk, I bought a lipped shelf. It’s a really sturdy kit, the beam is beautifully solid, sanded smooth and waxed. Looks rustic and fantastic! I will be buying more!”

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Posted 4 years ago

Thanks again for taking the time to review Liz! Much appreciated!

Posted 4 years ago

“I bought the desk online & 4 days later a well packaged kit arrived. Assembly was incredibly easy and it is a solid piece of furniture that looks even better in the flesh! I bought a ‘lipped’ shelf too and will no doubt buy more in the future.”

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Posted 4 years ago

So great to hear of your experience with us Liz! Thank you for your review!

Posted 4 years ago

“Excellent quality fabulous design. Arrived very promptly 5/5”

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Posted 4 years ago

What a great review David! Thankyou!

Posted 4 years ago

“Quality is good and looks good in kitchen.”

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Posted 4 years ago

Thank you for your review! Much appreciated!

Posted 4 years ago

“Beautiful shelves, will be ordering more.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Excellent quality fast delivery and fair prices.”

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Posted 4 years ago

Great to hear your enjoyed your experience with us!

Posted 4 years ago

“Quick delivery, well packaged to protect the content. Quality product. Very happy”

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Posted 4 years ago

Many Thanks Howard!

Posted 4 years ago

Ben Simpson Furniture Ltd is rated 4.9 based on 1,633 reviews