Bettercaremarket Reviews

Name: Bettercaremarket
Address: 63 Christie Street, St Leonards, New South Wales
Rating: 4.47

4.5 Rating 168 Reviews

86 %

of reviewers recommend Bettercaremarket

About Bettercaremarket:

BetterCareMarket is a leading Australian online provider of healthcare and disability equipment, mobility aids, daily living aids, incontinence supplies and braces & supports. We have served thousands of happy customers and NDIS-participants since 2020. We are a registered NDIS-provider and deliver our goods Australia wide.

Quality Products at Affordable Prices
As a leading independent provider of healthcare products, we work hard to ensure you get great quality products – from Australian suppliers - at competitive prices from leading brands you can trust.

Registered NDIS-provider
We are proud to be a registered NDIS-provider and support all plan types. BetterCareMarket offers solutions to help improve the lives of people with a disability. We tailor our products to meet your needs and make your life easier: from useful kitchen aids, bathroom equipment, rollators & walkers, overbed tables, tens machines to quality incontinence supplies and much more. Our easy ordering system lets you place your NDIS-order without payment.

Wide range of products
We have access to an extensive range of products to assist your health, mobility and quality of life. We stock braces and supports to help you move with confidence after an injury or a chronic condition such as arthritis. Our Aids for Daily Living include useful products such as Dementia clocks, Gardening Tools with special grip, unique plates and bowls, reachers etc.
If you are after incontinence products, we provide quality brands that offer a high level of protection against leaks. Check our Molicare Pull Up Pants, adult diapers and incontinence skin care range.

Ready to Help You
BetterCareMarket’s dedicated Customer Service team is on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with us, they are ready to answer your queries and offer assistance with placing your order.

Online Shopping 24/7
Our online store is open 24 hours a day and our helpful staff is always at the other end of the phone, 5 days a week from 9am to 5pm, to assist you with your product selection. For a quick and easy purchase, you can choose to place your order online, via email or over the phone.

Safer Shopping with BetterCareMarket
We offer a SSL payment method to protect sensitive data, providing peace of mind that your order is safe in our hands.

Bettercaremarket 5 star review on 20th July 2024

Anonymous

Anonymous // 01/01/2019

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“The product arrived quickly and is of great quality and fits nicely around my ankle. Its design fits nicely in my show with no bulk.”

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Posted 1 year ago

“Outstanding service and excellent well priced product. I was concerned the item would not arrive in time because Australia post was delivering and I needed it the next day. . I was able to reach better care market without any wait or delay immediately on the phone and by email. They personally delivered the item to me the next morning without any additional charge. Top product top service.”

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Posted 1 year ago

Hi Dawn, thank you so much for such a positive review! I am happy we were able to help! Kind regards, Annemarie Bettercaremarket

Posted 1 year ago

“Very easy to buy using my NDIS details. Fast shipping and delivery”

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Posted 1 year ago

Thank you, Naseer for leaving a positive review. Glad we can help you with NDIS consumables. Kind regards, Annemarie

Posted 1 year ago

“I'll never buy them again they are very thin not much absorbent my son has wet threw two nappies yes I put two nappies on him cause they are thin even threw to his bed sheets.”

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Posted 1 year ago

Hi Suzanne, Sorry to hear you weren't happy with Teens Pull Up Pants for your son. These Youth Pants are said to absorb 1000ml. Please contact us so we can see if we can do something for you with our supplier. Kind regards, Annemarie

Posted 1 year ago

“The item has been delivered without a charging cable, which means it is dead, and cannot be revived until purchase compatible charging cable.”

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Posted 1 year ago

“Easy to use. No leaks.”

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Posted 1 year ago

“Great customer service, I had a challenge and it was sorted out quickly. Great range of products”

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Posted 1 year ago

“I was exceptionally pleased with the service and quick delivery of the knee brace I ordered. But sadly I have to return it due to my problem actually requiring a total new knee. But I must say your knee brace is so very well constructed. Strong and was easy to try on my knee. Thankyou for your efficiency on delivery and Telephone assistance. Kind regards Laraine Sheers”

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Posted 1 year ago

Dear Laraine, Thank you very much for your kind words. We strive to really assist our customers. Best regards, Annemarie, Bettercaremarket

Posted 1 year ago

“Sorry for the delay. I was on holidays and had no phone cover. I received the brace very quickly. I took my brace with me and found it very useful while away.”

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Posted 1 year ago

“I wanted to love it being waterproof, unfortunately it's to uncomfortable for me. So I've given it a 3 star rating. I tried wearing it to unpack some boxes and didn't really notice a huge difference. Just another one to add to the collection, I guess!”

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Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to write us your feedback. I am sorry to hear you find the thumb brace not suitable for your needs. We have a return policy that allows you to return or exchange the brace within 3 weeks, if it is returned in the original packaging and is not damaged. Please contact us to see if we can assist you. Kind regards, Annemarie from Bettercaremarket

Posted 1 year ago

“I did find any help”

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Posted 1 year ago

Good day Laura, Thank you for contacting us. I am sorry to hear you couldn't find any help. Please send us an email to customercare@bettercaremarket.com.au and we will make sure to assist you. Kind regards, Annemarie Bettercaremarket

Posted 1 year ago

“Placed an order for 2 cane tips, only received 1 in the mail. Have sent an email with no reply and have called 3 times on 3 consecutive days during business hours and get an answering machine. Have left messages with a contact number but still no reply. Will not be dealing with this company again”

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Posted 1 year ago

Good day Leith, Thank you for your feedback. I have looked into your order and it looks like our supplier has sent you 1 quad cane tip instead of 2. We have asked them to send the 2nd item immediately. We really apologise for the delay, but we weren't aware of this issue. We have checked in our phone files and we can't find any records that from your phone call. It believe you might have tried to contact our supplier. They are very difficult to reach; we only communicate with them by email. If you need any further assistance, please let me know. Best regards, Annemarie Bettercaremarket

Posted 1 year ago

“fantastic service and products at great prices I loved it”

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Posted 1 year ago

Thank you Alan, for your positive comment about the service and price of our products. We always do our best to help our customers, so it’s great that you had a good experience.

Posted 1 year ago

“Hi, I was happy with products and happy with th price, but after I placed my order I recieved a phone call stating somehow you didn't cover cost of shipping, I stated I'm sure it said free shipping the gentleman said we don't do free shipping, I saidcwell how did my order go through he said he was unsure of that and would I please pay the shipping fee, then he said even if you just cover half the shipping, I stated I'm certain it had free shipping then hecsaid ok, I asked if I was still going to recieve my order he said yes..and it arrived a few days later ty regards Jenny Taylor”

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Posted 2 years ago

Hi Jennifer, Thank you for your feedback! Best regards, Annemarie from Bettercaremarket

Posted 2 years ago

“Great range of products, good site and easy to navigate”

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Posted 2 years ago

Dear Laurie, Thank you for taking the time to leave us with your feedback! I'm glad you're happy with our range of products! All the best, Annemarie at Bettercaremarket

Posted 2 years ago

“reply is very slow or no reply at all”

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Posted 2 years ago

Dear Mr Han, Thank you for your feedback. I am very sorry to hear you were unhappy with the delay in responding to you. We thank you for bringing this to our attention as your feedback helps us improve the service we provide. You placed a NDIS-order on the 7th of March and we issued the invoice immediately, that same day as you requested. I followed your conversation with my colleague, and indeed we replied late to one of your emails, however all the other emails were responded to in a timely matter within 24hrs. We apologise for the inconvenience you experienced. Kind regards, Josh Bettercaremarket

Posted 2 years ago

“We purchased two Raised Toilet Seats Which were delivered promptly, Easy to install and are an ideal solution for our knees , as we age. The fact that we can adjust to two other height settings as required is a bonus.”

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Posted 2 years ago

Dear Peter, Thank you for your review. We are pleased to hear you are happy with the raised toilet seats! Kind regards, Annemarie from Bettercaremarket

Posted 2 years ago

“Very helpfull”

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Posted 2 years ago

Thank you for your feedback, Robert! We really appreciate that! Many thanks, Josh at Health and Care

Posted 2 years ago

“My husband finds his HUGO quad walking stick is very stable and colour of aquamarine beautiful.”

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Posted 2 years ago

Hi Valerie, Thank you for taking the time to leave us your feedback. I'm glad to hear you are happy with the Hugo Mini Quad walking stick! All the best, Annemarie at Bettercaremarket

Posted 2 years ago

“I like to shop at bettercare market the customer service is excellent Annemarie is very polite and friendly”

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Posted 2 years ago

Dear Patricia, Thank you for posting your feedback. We really appreciate your positive comment. Looking forward to seeing you again at Bettercaremarket. Warm regards, Annemarie Customer Care

Posted 2 years ago

Bettercaremarket is rated 4.5 based on 168 reviews