BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,801 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was awful throughout !”

Helpful Report

Posted 3 years ago

Hi Albert, I'm so sorry to hear this, and thank you this review. I will be reaching out to put things right for you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“I ordered and paid for 'same day delivery' and the flowers were delivered on the next day. This is bogus marketing!”

Helpful Report

Posted 3 years ago

Hi Mariangeles, Thank you for this feedback, I will be reaching out to you to put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“My flowers came crumpled and awfully presented girlfriend wasn’t happy”

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Posted 3 years ago

Hi Joe, I'm so sorry to hear this, and thank you for telling us. I will reach out to you privately to put things right. Warm wishes, The BloomLocal team

Posted 3 years ago

“I ordered flowers at 09.40am and paid £8 for same day delivery. It clearly states on their web page that if you order before 11am flowers will be delivered that day, however, the flowers weren’t delivered until the next day. Really disappointing.”

Helpful Report

Posted 3 years ago

Dear Denise Thank you so much for this feedback. We offer same day delivery for flowers ordered up to 1pm. This is the first time we hear about your issue. We weren't informed that the delivery wasn't done on the same day otherwise we would have acted promptly. I will reach out to you privately to offer you fair compensation, as this is not our usual service. Best wishes The BloomLocal Team

Posted 3 years ago

“The flowers are ok but as the sender you’re never sure they are going to arrive until after they do. After payment all they tell you is that the order is being processed. No confirmation of order being successful or accepted, no ‘your flowers are on their way’, even the delivery confirmation was about a week after the actual delivery. When you have to ask the recipient if they’ve received anything it kinda loses the impact. Interflora much better.”

Helpful Report

Posted 3 years ago

Hi Anthony, I'd like to thank you for giving us such in depth and honest feedback, which is hugely welcomed. Thank you for raising these points, which we are working hard to improve. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Sorry to score you like this but the picture I saw an what was received was completely different an the message was worded wrong”

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Posted 3 years ago

Hi Lee, Thank you for your honest feedback here. I will be reaching out to your privately to see if we can put things right for you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Very dissapointed total rubbish”

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Posted 3 years ago

Hi there, Thank you for your review. I will be reaching out to you privately to see what went wrong and if we can put things right. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Nothing to be said. No apology for the poor flowers at an expensive price for what was received. It takes over a week to get a reply as quoted without any remorse. Disgusting.”

BloomLocal 1 star review on 22nd February 2022

Helpful Report

Posted 3 years ago

Hi Michael, I can see that this order has been fulfilled by a partner florist, and they have not kept their promise. I'd like to put things right for you, and will reach out to you privately to do so. Warm wishes, The BloomLocal team

Posted 3 years ago

“Ordered the flowers mid week before valentines day, flowers to be delivered to my partner. My partner recieves a text that evening to confirm delivery to her on valentines day, not much of a surprise. You need to sort out your delivery proceedure”

Helpful Report

Posted 3 years ago

Hi Lloyd, Thank you for your honest review. If you could email us at contact@bloomlocal.co.uk we would be more than happy to look into this, and put things right for you. Warm wishes, The BloomLocal team

Posted 3 years ago

“Flowers turned up on deaths door, emailed picture to bloom but after 3 days no response, judging by there trust pilot reviews there customer service is not great.”

Helpful Report

Posted 3 years ago

Hi Daniel, Thank you for this review, and I'm sorry your blooms arrived in this condition. I have looked and cannot find any communications from yourself regarding this order. Please do email us at contact@bloomlocal.co.uk and our team will endeavour to put things right for you. Warm wishes, The BloomLocal team

Posted 3 years ago

“The flowers were seriously lacking, considering how much I paid for them. Won't be using your service again.”

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Posted 3 years ago

Hi TJ, Thank you for this reveiw. I will be reaching out to you privately to find out more information from you, and put things right. Warm wishes, The BloomLocal team

Posted 3 years ago

“Terrible never again”

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Posted 3 years ago

Hi Karl, Thank you for leaving us a review. I will contact your privately to put things right for you. Warm wishes, The BloomLocal Team

Posted 3 years ago

“Flowers delivered at 10pm on Valentines to the concierge without telling me or my girlfriend. So she didn’t have her flowers on Valentines, terrible service.”

Helpful Report

Posted 3 years ago

Hi Maxime, Thank you for your review. I have looked at our couriers records, and they have marked this bouquet as delivered at 09:34am on 14th Feb. I do apologise if the concierge did not make the recipient aware they had a delivery that day. We did also leave clear notes for the delivery driver, as you requested when you placed your order. I will be reaching out to you privately to put things right. Warm regards, The BloomLocal Team

Posted 3 years ago

Hi again Maxime, I would like to send you or the recipient something by way of apology, as it appears the delivery courier has let us down on this ocassion. If this would be acceptable to you, please do let me know. Alternatively I can offer you a partial refund of 50%. Warm regards, Olivia The BloomLocal Team

Posted 3 years ago

“The flowers looked beautiful on delivery on the Saturday, roses open, Irises closed. By the Monday, the roses had dropped and the irises never opened, they were dry and papery. My mother was disappointed but never told me as she didn’t want to upset me. Very expensive for a very poor product”

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Posted 3 years ago

Hi Mrs C, Thank you for giving us your honest feedback, I will be reaching out to you privately to put things right. Warm regards, Teh BloomLocal Team

Posted 3 years ago

“Completly over priced for what was recieved”

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Posted 3 years ago

Hi Steve, I'm sorry to hear you were not happy with the bouquet ordred. I would like to reach out to you to put things right. Warm regards, The BloomLocal team

Posted 3 years ago

“Very bad service, the flower were not delivered on Valentine’s Day, next day delivery at 6h30 pm without checking if the person was there. She never received it.”

Helpful Report

Posted 3 years ago

Hi Emmanuel, I'm sorry to hear that you had a poor experience with us and will be reaching out to you privately to put things right for you. Warm regards, The BloomLocal Team

Posted 3 years ago

“often purchase flowers, normally from Interflora (to whom i will revert). A large selection on the order equates to 5 red roses and 4 red carnations with a very considerable amount of greenage, so which i paid £65. The local supermarket had bigger bunches for 25% of the cost.”

Helpful Report

Posted 3 years ago

Hi Peter, We are so saddened to hear about your experience with us. I will be reaching out to you privately to help put things right. Warm regards, The BloomLocal Team

Posted 3 years ago

“considering the cost, extremely disappointed with the flowers that arrived. I can go to tesco and have more blooms for less than half the cost.”

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Posted 3 years ago

Hi Peter, I'm saddened to hear that your flowers were not impressive. I will be reaching out to you to put things right. Warm wishes, The Bloom Local Team

Posted 3 years ago

“It was delivered damaged and I had to cancel. Very disappointing Created a lot of issues for me”

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Posted 3 years ago

Hi Kwadwo I'm so sorry to hear that you had a poor experience with us, this is not the usual standards we adhere to. I will be reaching out to you privately to put things right. Warm wishes, The BloomLocal team

Posted 3 years ago

“Awful. The picture on the website had 12 flowers, this had 6. The 6 lillies were all closed. It was over two weeks before the 2 that actually opened, did, and by this time they were all dying.”

Helpful Report

Posted 3 years ago

Dear Jon Thanks a lot for sending us this feedback, that helps us incredibly with improving our service. That bunch looks not good enough for out quality standards. I will reach out to you over email to rectify the situation. Your BloomLocal Team

Posted 3 years ago

BloomLocal is rated 4.2 based on 1,801 reviews