BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,801 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, ordered flowers for my partner to arrive Valentine’s Day and they never came, company never refunded or came back to me, total robbery, gonna post this all over social media too. . Be careful buying from this company !!!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for leaving us a review. I would like to reach out to you privately to understand what has happened, and put things right for you as quickly as possible. Warm wishes, Olivia BloomLocal team

Posted 3 years ago

“SCAM doesn’t send you the flowers and doesn’t refund you. Bought them for my mums birthday and they emailed me on the day they were meant to have been delivered saying “we’ve ran out of flowers and the drivers ill” sounds made up to me.”

Helpful Report

Posted 3 years ago

Dear Anonymous We truly understand your disappointment and are very sorry we could not deliver your flower order today. However to say we are scam, that is quite a serious insult and simply not true. Fortunately we have mostly very happy customers. I have looked up your order and can see that this was ordered for delivery today (15/02) and we let you know early morning that due to very rare circumstances we are unable to deliver. All refunds are being processed immediately however it takes 5-10 days for the banks to process. Your BloomLocal Team

Posted 3 years ago

“The flowers delivered barely looked like the photo on the site. I had paid extra for the large version and instead it looked like I was given the small version. For the price, this was extremely disappointing”

Helpful Report

Posted 3 years ago

Dear Lucy Thanks you very much for leaving us a review. We will reach out to you privately, to ask for a picture so we can assess the complaint and rectify the situation. Your BloomLocal Team

Posted 3 years ago

“Wasn’t happy with the service. Requested a delivery for the 11th of Feb and arrived on the 12th with no explanation. Couldn’t track my delivery which was extremely annoying as I had other things to get on with. Called up customer service and was told to wait until 8/9pm which I thought was abit late in the evening and if not call back the following day. So I called up the following day on several occasions to get no answer whatsoever. Then once the flowers turned up it looked like they came out from someone’s front garden. Flowers were half dead. Overall.. one very unsatisfied customer!”

Helpful Report

Posted 3 years ago

Dear Sophie Thank you very much for leaving us a review! We can assure you that it is not our usual service to not deliver on the chosen delivery day. Normally we'd deliver up until 6pm, however, during peak season like Valentine's, we are working so hard to get all deliveries out, that it might be up to 8pm. However, that is no excuse for the flowers arriving on another day, or in a bad condition. I will reach out to you over email, to try and rectify the situation. Your BloomLocal Team.

Posted 3 years ago

“I ordered red roses for valentines and the website said no cardboard used and delivered in vans . I recvd a cardboard box with wilted red roses in it ! The gift card says bloom local on the front and there is a pasted piece of paper stuck badly in the card with the gift message typed on it . This is misselling at its worst and I am very annoyed and angry”

Helpful Report

Posted 3 years ago

Dear Peter Thank you very much for leaving us a review. As Valentine's is on Monday, I happily look into your issue and rectify the situation. Unfortunately I cannot see an order ID attached to this review, so I will reach out over email, hoping you can provide me with the missing information for me to sort your complaint. Your BloomLocal Team

Posted 3 years ago

“Nothing like the photo, lots of foliage few flowers. Very expensive for what it was.”

Helpful Report

Posted 3 years ago

Dear Martyn Thanks for taking the time to leave us a review. That sounds like an unfortunate situation and definitely not up to our standards. I will reach out to you via email, to ask for a picture of the bouquet so we can assess your complaint properly. Best wishes Your BloomLocal Team

Posted 3 years ago

“What I ordered was nothing like what was sent and the vase was completely different also !!!”

Helpful Report

Posted 3 years ago

Good afternoon Colette, Thank you very much for taking the time and leaving a review here. I will contact you via email to check what exactly happened with your order and why something different was sent. With kind regards, Your BloomLocal Team

Posted 3 years ago

“Not only were they a day late they were delivered to the wrong house”

Helpful Report

Posted 3 years ago

Dear Andrew Thanks for taking the time to write us a review! I've looked at communication linked to your email address and I cannot find an email. I will reach out to you privately to investigate this situation. Your BloomLocal Team

Posted 3 years ago

“They wasn't the flowers I ordered they where all green no flowers in”

Helpful Report

Posted 3 years ago

Dear Kelly Thanks for writing us a review and we are very sorry to hear you are not satisfied with our service. We will be reaching out to you privately to ask for a picture so we can investigate this matter. Your BloomLocal Team

Posted 3 years ago

“Very poor quality flower for the price paid.”

Helpful Report

Posted 3 years ago

Dear anonymous Thanks for taking the time to leave a review! We will be reaching out privately to ask for a picture of the flowers, so we can rectify the situation and improve our service. Your BloomLocal Team

Posted 3 years ago

“The worst experience I've ever had! will NEVER order from you again! Disgusting! I ordered some flowers and chocolates for my friend, costing a total of almost £80 for the flowers to turn up looking like they were half dead off cuts thrown into a bunch, no flower food, nothing to keep them healthy, and they were dead essentially the day they arrived! I have attached images to show the half dead, browning, wilting flowers that were apparently "Fresh". Not to mention the chocolates were never delivered/stolen. I emailed them multiple times about the awful state of the flowers and the missing chocolates over the past 2 weeks and noone has bothered to reply to me to even apologise! I will never recommend this awful company, and i will do my best to make sure anyone i know never buys from them. They don't care AT ALL about their customers, and just take money and give Terrible products. I would recommend funky pigeon, Or even amazon sellers of flowers, as i have had positive experiences with them in the past, but this company is the worst floral supplier i have ever come across and i beg you as the customer to take my advice and just shop elsewhere, you'll save money, and get much MUCH better service!”

Helpful Report

Posted 3 years ago

Hello Mr. Manning, Thank you very much for leaving a review here and describing your experience. We are sincerely sorry you were not happy with our service and products. Upon checking our email inbox - there is no email from you so we never had the chance to reply to your emails. I am not sure if there was a typo in the email address you used. We are always thankful to find out about the experience our customers made and we are always trying to rectify things that went wrong. I will contact you via email to make sure that we will find a solution for this unpleasant matter. With kind regards, BloomLocal

Posted 3 years ago

“Not even received goods yet over 1 week late”

Helpful Report

Posted 3 years ago

Good morning Mr. Emmerson, Thank you very much for your review and for drawing our attention to this matter. I will check what happened there and will get back to you via email asap. Your BloomLocal Team

Posted 3 years ago

“Possibly the worst retailer ever. Paid £53 no flowers delivered for a special occasion. Then told a refund would take 10 working days for no service. No offer of compensation or an apology. Do not use them ever shocking”

Helpful Report

Posted 3 years ago

Good morning Stuart, Thank you very much for taking the time and writing this review. We were in contact already with you via email and Facebook. Apologies were expressed. I still understand that you are disappointed and I would like to express my sincere apologies to you again. Yes, several things went wrong with your order and I am sorry for that as this should not happen. We sent you a proof of refund and said that it "might" take 10 working days until the money reflects in your account but will usually be faster. Please be assured that the money is on its way. We are sorry you are disappointed, Stuart. With kind regards, Your BloomLocal Team

Posted 3 years ago

“I ordered same-day delivery for grieving friend. I was later called and told same day was not possible so agreed to accept next-day delivery. Six days later, flowers are still not delivered and no response to email. £55 lost!”

Helpful Report

Posted 3 years ago

Hello Mervyn, Thank you for leaving a review here. I am really sorry to hear about your experience. Let me check what happened here and I will get back to you via email asap. Please rest assured, your money is definitely not lost - we will find a way to rectify the situation.

Posted 3 years ago

“I paid for the large bouquet of flowers which with delivery cost £63 when they came I said to the person delivering are these a large, they told me that they were a large. But I think they were a standard bouquet and if they were a large they were a pathetic bouquet of flowers. This was a last minute purchase so couldn’t buy from my usual florists I use. Where I can get twice the bouquet for less of a price. Hubbarts florists Holbrook lane highly recommend 👌”

Helpful Report

Posted 3 years ago

Hello Andrew and thank you very much for taking the time and leaving a review here. I will check your order and get back to you via email shortly. Your BloomLocal Team

Posted 3 years ago

“Ordered flowers to be delivered on a Friday after several emails and being told they had been delivered when I knew they hadn’t I finally got the flowers delivered to my friend 5 days late! Absolutely gutted and no compensation or even any gesture to this nature!”

Helpful Report

Posted 3 years ago

Good morning Glenda, Thank you for taking the time to write a review. I am sorry about the experience you had. I will check what went wrong there and will then reach out to you via email. Your BloomLocal Team

Posted 3 years ago

“No flowers got delivered and I was charged. Please advise”

Helpful Report

Posted 3 years ago

Mr. Gallagher, I am checking on this and I will get back to you asap via email.

Posted 3 years ago

“Ordered same day flowers, wasn't delivered same day, communication was terrible - couldn't even spell my name correctly! Finally arrived in the afternoon of the follwing day.”

Helpful Report

Posted 3 years ago

Good morning, Thank you very much for taking the time to write this review. I am really sorry for the inconvenience. I will check your order and will get back to you via email. Your BloomLocal Team

Posted 3 years ago

“Flowers were beautiful, customer service very disappointed. Flowers should have arrived on Friday, I was sent an email they would arrive on the Saturday, they arrived on the Monday after numerous emails.”

Helpful Report

Posted 3 years ago

Dear Susan, thank you for taking the time to leave us a review so we can improve our service. We understand your predicament and assure you that is not the standard of our usual service. We will reach out privately to rectify the situation. Have a good day.

Posted 3 years ago

“I ordered a bouquet of flowers for a girl on her last day of her job. Paying £7 delivery I expected them to arrive on time, the flowers didn’t arrive until 4 days later. The girl had already left her job. When I phoned bloom local on the day they were meant to arrive they assured me they would arrive on time(which obviously didn’t). Very poor, wouldn’t recommend this company.”

Helpful Report

Posted 3 years ago

Good afternoon Cameron, Thank you very much for taking the time and expressing your experience. I am really, really sorry that you did not have a good experience with us and I do apologies as this should not happen and is also absolutely not up to our standards. If you could provide me with your order number, please? I will have a look and find out what happened and rectify the situation as good as possible. Your BloomLocal Team

Posted 3 years ago

BloomLocal is rated 4.2 based on 1,801 reviews