BloomLocal Reviews

Name: BloomLocal
Address: 7, 11 Wimborne Road, Bournemouth,, Bournemouth
Rating: 4.21

4.2 Rating 1,801 Reviews

79 %

of reviewers recommend BloomLocal

Company Reviews

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Phone:

3301 743162

Email:

contact@bloomlocal.co.uk

Location:

7, 11 Wimborne Road,
Bournemouth,
Bournemouth
BH2 6LY

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BloomLocal 5 star review on 23rd June 2023

Andrew

BloomLocal 5 star review on 8th March 2023

Anonymous

BloomLocal 5 star review on 30th December 2022

Bruce

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient recieved the bouquet and was very surprised to find some dead and damaged flowers.”

Helpful Report

Posted 3 years ago

Hello Daniel, Thank you for taking the time to leave a review and make us aware of your issue, we are sorry that you had a bad experience. If you could please let us know about your order number we will look into your order and find a way to rectify the situation. Your BloomLocal Team

Posted 3 years ago

“Terrible experience I ordered a blazing beauty with vase for a surprise, the flowers that were delivered looked nothing like what I ordered and contained lily's which are toxic to animals hence why I ordered a selection without them! No vase was delivered either. The flowers were in cheap plastic with cheap ribbon bows not one flower was the same as what I thought I was getting I did not ask for any of that. I contacted company by email and got so fed up of getting no reply I called them they appogised and said the right flowers would be sent today. I told my freind to wait in which she did all day and nothing so i had to chase it up to be told they can't be delivered until Monday. Asked for a full refund as not only was the order wrong then messed about all day today and the fact they could of killed my friends cats and dogs my friend does not want to wait in for another day for a delivery this was meant to be a surprise and it's awful it ruined everything please do not use this company, they offers me half a refund and I said no I want a full one I'm still waiting to hear from them so I will be taking further action to recover my money.”

Helpful Report

Posted 3 years ago

Good afternoon Mrs, Searle, Thank you very much for taking the time and writing this review very detailed. I am terribly sorry to hear about your experience. This is awful and absolutely not up to our standards. I totally understand that you are upset and disappointed. This must not happen but unfortunately, it did and I wish to apologise to you sincerely. Your refund has been initiated on Saturday, January 8th in the morning. It usually takes some time until the money reflects in your bank account/credit card statement. I will send you proof of the refund to your email address that you provided. Again, my sincere apologies, Mrs. Searle. We are very, very sorry about this. Kind regards, Your BloomLocal Team

Posted 3 years ago

“Hi there, I ordered two sets of flowers for my mum & wife, only one arrived for my mum. Unfortunately flowers for my wife on our anniversary haven’t. Therefore the surprise element has passed. No one has contacted me and I have no idea if or when the are coming. I wouldn’t use Bloom again”

Helpful Report

Posted 3 years ago

Hello Kevin, I am really sorry to find out about this situation and your disappointment. I just found your order going to your wife and I am investigating for you. I will get back to you via email once I found out what the problem was. Our apologies, Your BloomLocal Team

Posted 3 years ago

“Had some flowers bought for me a week before Christmas, today is the the 7th of January and nothing got delivered. Speaking to anyone has proved unfruitful as the phone constantly rings with no one picking up. I’m resorting to travel across London and physically locate the premises. My experience has not been Pleasant!”

Helpful Report

Posted 3 years ago

Good afternoon Kudz, I am really sorry to hear about this situation. This must not happen. I will send an email to you right now as I do not want to make confidential information public. Your BloomLocal Team

Posted 3 years ago

“Didn't receive product, incredibly disappointed”

Helpful Report

Posted 3 years ago

Good afternoon Hebe, I am really sorry to hear about this. Could you kindly provide me with your order number so that I can investigate for you, check what happened there and find a proper solution for this matter. Our apologie, Your BloomLocal Team

Posted 3 years ago

“My husband sent me flowers and chocolates however they did not arrive although they told him they had been delivered shocking service”

Helpful Report

Posted 3 years ago

Good morning, We are really sorry to hear about your experience. I will send a private message to you to check if we can sort your order out. I am sure there is an explanation but I would need more details for that which are not meant for public Kind regards, Your BloomLocal Team

Posted 3 years ago

“Order 21I45713 I ordered flowers and chocolates to be delivered to my wife before Xmas day. I received an email telling me that they had been delivered but they had not. I have still to get a reply from my email. I would not recommend this company. Very disappointed. I have asked for a refund.”

Helpful Report

Posted 3 years ago

Good morning Mr. Kirkwood, I am sorry to hear about your experience. I have just checked your order and found out that you were contacted as the delivery address you provided was not correct. Nevertheless, your refund has been issued already and shall show in your bank statement shortly. Our apologies for the inconvenience again. Your BloomLocal Team

Posted 3 years ago

“Interflora had this nailed down in the 80s, so why is it so hard to deliver on time in the internet age? I ordered some flowers for my Mother’s birthday the day BEFORE the promised “same day delivery” and they STILL have not arrived 10 days later, despite me getting an email saying that they had been delivered. 😕 I am not interested in excuses about Brexit delivery problems, fuel shortages, the Christmas rush etc, if you can’t deliver on your promises, then don’t make them. 😉 I have just been ripped off to the tune of £50, so save your money and book elsewhere.”

Helpful Report

Posted 3 years ago

Hallo... Thank you very much for taking the time to review us even though you are not happy. We apologise for the inconvenience and the late delivery. As I have no further information about your order I cannot tell you why your flowers were delivered late. Nevertheless do we only send freshly made bouquets which are made by people. (Unfortunately) People do make mistakes and I believe that this was the cause for the late delivery. If you want me to investigate, please let me know your order number and I am more than happy to find out more for you. Again, our apologies to you and your mother. Your BloomLocal Team

Posted 3 years ago

“The flowers didn't get delivered - very disappointed!”

Helpful Report

Posted 3 years ago

Hello Gwynneth, I am really sorry to hear about the non-delivery of your flowers. Unfortunately, I am not able to provide you with any information as I do not have an order number. If you wish to get more information, just let me know your order number and I will investigate for you. My apologies again, this is absolutely not up to our standards. Your BloomLocal Team

Posted 3 years ago

“So disappointed and embarrassed with item that was delivered. Order for special friends in the UK and spent more than normal and it was awful!”

Helpful Report

Posted 3 years ago

Hello Sian, I am very sorry to read about your disappointment, this is absolutely not up to our standards. May I please ask for your order number to investigate in your case and find a proper solution? Kind regards, Julia

Posted 3 years ago

“Absolutely useless, order placed Monday 13 December 2021 and delivery promised as requested on 24 December 2021 for my Mum's 93rd birthday. Message received on Tuesday 21 December 2021 that they are unable to deliver and would be refunding my money. I will not use this company again and would urge anyone else to try Interflora, a reputable company with much better customer service.”

Helpful Report

Posted 3 years ago

Dear Anonymous, We are sorry to hear you had a bad experience shopping with us. Our florist network covers the whole of the UK and delivers thousands of bouquets daily, often for same-day delivery. On very rare occasions, however, none of our florists is able to deliver in a certain area or a certain delivery day. In that case, we feel that better the customer knows in advance so they can make other arrangements is the best solution. Happy holidays to you and your family, from the BloomLocal team.

Posted 3 years ago

“I ordered flowers on Monday for delivery on 14th December - no delivery has been made as of this evening????????”

Helpful Report

Posted 3 years ago

Hi Elizabeth, We’re so sorry that your experience did not match your expectations. We'd like to make it up to you. Someone from our team will reach out to you.

Posted 3 years ago

“I was sent the wrong bunch of flowers and what I was sent I was really not satisfied as it was my wife 43 birthday and it was a disappointment….”

Helpful Report

Posted 3 years ago

Hi Karen, We’re so sorry that your experience did not match your expectations. We try our best to send the right flowers, but sometimes we need to send substitutes as we rely on the availability of flowers. We'd like to make it up to you. Someone from our team will reach out to you.

Posted 3 years ago

“The quality and standard of the flower was absolutely appalling”

Helpful Report

Posted 3 years ago

Hi M, We’re so sorry that your experience did not match your expectations. This is on us. We'd like to make it up to you. Someone from our team will reach out to you.

Posted 3 years ago

“The flowers i ordered on Tuesday have not been delivered. I have emailed you and had no reply and i am unable to contact you be phone. Please issueva refund immediately or contact me my order number is 21K52180”

Helpful Report

Posted 3 years ago

Hi Vicky, We apologize that our service did not satisfy your expectations. We'd like to make it up to you. Someone from our team will reach out to you.

Posted 3 years ago

“I was absolutely ashamed of the bunch of flowers that were delivered. I was totally mortified. They were the smallest bunch of low quality blooms I have ever seen. I was in tears when I saw them for myself.”

Helpful Report

Posted 3 years ago

Hi Liane, We’re so sorry that your experience did not match your expectations. This is on us. We'd like to make it up to you. Someone from our team will reach out to you.

Posted 3 years ago

“Ordered same day flowers, some red roses but got coloured roses instead! Service was good but it wasn’t what I ordered”

Helpful Report

Posted 3 years ago

Hi Robert, We sincerely apologise for the mixup. We would like to make it up to you. Someone from our team will reach out to you.

Posted 3 years ago

“Despite their promise of same day delivery it was a day late so missed our anniversary. By way of “apology” they refunded their same day delivery extra charge - at least that made me laugh. Flowers only lasted three days.”

Helpful Report

Posted 3 years ago

Hi Kean, We sincerely apologise for the inconvenience caused. We are grateful for your honest review of your experience with us. We hope you can give us a chance to try again.

Posted 3 years ago

BloomLocal is rated 4.2 based on 1,801 reviews