“Do not order, I placed a order 12/30 still nothing no response
To emails anything i wish I read the reviews before hand this is sad , this company needs to b investigated”
“Be sure to read this company's hidden return requirements. I have ordered several things from them in the past. Bought a Christmas gift and they refused to accept a return or exchange for different size even though they say they "have the discretion to do so". Will not order from them again.”
“Awful experience. There is no proper customer support, they do not respond to my emails. They lied about shipping my order but I didn’t receive any information about my parcel nor did I receive parcel itself. Feels like a scam and I want my refund. Any tips on what should I do about it?
Please tell me kamilecickeviciute@gmail.com”
“Placed a order at 31/12/2022, got the confirmation email and get a call from bank verified this is my purchasing for safety check in the same time , my payment is ok to process and after 3 day said that my order at their system is flagged as high risk and funds?
Come on man, I never have problem while use the card with other site, btw, they still holding your credit and not sure when they return back to you ,sent email and no respond at all,
See the review that lucky they cancelled my order”
“Cettire deserve every bad review they get. They sent out the wrong order but then told me that I must photograph my order, which they would then review and decide whether they would refund me? Disgusting customer service. A friend of mine has been waiting 6 months for a return”
“PLEASE DO NOT PURCHASE FROM THIS SITE, I RETURNED AND ITEM ABOUT A MONTH AGO AND HAVE NOT RECEIVE MY REFUND YET... THIS PEOPLE DO NOT REPLY TO EMAILS, NO PHONE NUMBER TO CALL TO COMPLAINT TO... THIS IS AWFUL!!!!!”
“Never buy from this website sent the item back for refund waited for almost 3 week now .they have emailed me back that they haven’t got the item called DHL and they me that they have delivered the item to cettire.I have emailed them with the proof but no response.Beware of this website site .scammers.I’m reporting them to office of fair trading.they need to stop them from operating in this country.”
“Terrible don’t buy from here. I placed an order and received the incorrect item. Sent it back and took more than a month to receive partial refund yes partial because they charged me for return and shipping fees even though it was their mistake. Contacted them again and customer service is the worst now it’s been almost 3 months and no response. Save yourself some problems and stay away from this store.”
“So I placed An order, that included shipping, but then I got A seperate bill from DHL for $45. If I didnt Pay that, they wouldn’t deliver, would return to sender. In hindsight I shoukda let it go back. Very misleading. I will Not order from Cettire again.”
“I brought some balenciaga flats from cettire they took weeks to arrive and when they did the disgusting balenciaga campaign come out I wanted to return the shoes and apparently I left it too long to return! Even though they still ahd the tags on !
Would NEVER buy from cettire again.
Spend your money else where guys”
“Still waiting for an acknowledgement of a refund after sending goods back on 16th December…customer service not acknowledging my emails ! Was going to buy other items from this website but that depends how quickly they refund me what is owed !”
“FAKE PRODUCTS....CHECK OUT MY ORDER NUMBER AND TRACKING ORDER #1454588
Tracking 9295789974...I requested Ermenegildo Zegna X La Sportiva High-Top Hiking Boots × 1 of 1...I got the wrong size and wrong item..”
“Sold fake sneakers can't get in contact with anyone. Sneakers were low tops we requested hightop. Sneakerswere the wrong size. Send several emails no respond becareful consumers we are in for a law sue”
“Recieved a fake item, not even a good fake! Paid cettire nearly £400 for a canada goose jumper and its shocking, bad quality material, bad stitching, QR code invalid, doesnt work and certilogo is invalid, cannot authenticate this top at all. Cannot get hold of their customer services, they cannot locate my order using the order number they gave me! This is a scam website, beware! Do not use!”
