“I bought an outwear but they didn’t send me approximate time of arrival. I send them thousands of mails and they didn’t respond. My out wear hasn’t come yet and they took my money. My package has been delayed one month . Don’t buy from them never . Awful site!”
“Don’t buy from them. They will send you merchandise that you didn’t order, take your money and not give you a refund even after I had sent back the merchandise. I disputed the credit card transaction but Cettire denied my claim. Total scam! I would given them zero stars.”
“If I could give this company a zero I would. I returned all the items from my order and still have not received a refund.
Customer service is basically nonexistent. I even sent a message on instagram with a very rude response.
Unreal. Worst company”
“If you’re over 30 guys reconsider buying here as you’ll may have moved to the clouds by the time they respond to you when returning an item.
Customer service delayed as all hell and to say this was their chosen method of contact, you’d think it would be because it works for the company. Doesn’t work at all. There’s a generic response too from what I can see!! Awesome. So that confirms we have “squad supersmart”dealing with us too!!
Theory….. check another website if you didn’t already…… oh and I’m still waiting for some conclusion.
I think there’s more to it… stocks, interest benefits, fraud on shipping deals. No wonder they’re still above the low stock market in shares!!”
“I placed an order over a week ago .I still have no confirmation of dispatch or tracking. I have sent 4 different emails and asked for order status updates. No one has replied . The web site and App have no contact telephone number . This lack of customer service is extremely concerning”
“I bought a Longchamp handbag which was supposed to be leather, but was plastic; I was upset because the bag was expensive and obviously fake. After much searching, I realised that there was a returns system so I sent the bag back. Eventually, Cettire acknowledged receipt of the bag by return, but, they then kept me waiting for a refund for 17 days because they stated that the bag was being checked! When I pointed out the ridiculous nature of drawn out checking, they thanked me for my patience!
I then launched a fraud claim through my bank, and eventually got a refund. However, much to my annoyance, they stopped £20 for absolutely nothing, moreover, they refused to refund me the extra money or to explain why they stopped the money.
Do not buy from this company.”
“Ordered bag in one colour. Got sent the bag in another colour. Their website says they don’t do exchanges, only refund on return of goods less a fee. Twice I explained in detail, together with links to my order etc that they had failed to actually select and dispatch the bag in the colour that I had ordered. I expresslysaid I expect full refund given error was theirs. And they finally admitted in email that the error was theirs and asked if I wanted an exchange, despite that their bloody FAQs says they don’t off et exchanges. I declined to allow them to bugger it up again. Took 3 weeks but finally got refund but less about AUD$32! I know it’s not much money but the cheek of these cretins to charge a customer a handling fee all because they cannot organise to do the simplest task correctly. Infuriatingly bad customer service and appalling attitudes. Avoid Cettrie at all cost.”
“Same as everyone else: I bought an item, it came HUGE (they said because "it's a different season, sizes vary"---not possible that TODS sizes varies 1.5 sizes season to season!). I contacted my bank and they are on top of it. SO shady. Cettire said to send photos which of course I did and that they were "escalating it" b/c given the issue w the item, I was not willing to pay for shipping. They later contacted me w essentially a tough luck message and "now you've exceeded the return timeframe. They say I should've just sent it back on my dime and my initial request was they pay for the return. Don't buy from them..... I've also emailed Tods corporate as I've always purchased from them in the past.”
“I’m leaving my review everywhere, and i see everyone is saying the same thing for the most part! they are scam artists, do not order from them!! they don’t reply to emails. They accepted my order , took my money and are refusing to process it due to verification reasons , but yet they still have my money in their possession because they have not processed the CANCEL. Cancel my order so my bank can release my funds and stop holding onto my money so I can take my money elsewhere! Order #1530340”
“One of the worse customer services. After you made a purchase you can expect Zero assistance. Refunds takes forever. Trucking your return is practically impossible, no updates sent about your returns or refunds status. I will not use it again.”
“I ordered something on Oct 21... it's now Nov 18th and no word on shipping info or tracking #. I email them every single day to chase. It's irritating. This is the first time I've ever experienced this with this vendor. It's F*&&*& up. They keep giving me the run around email replies that they are escalating it and dispatching it urgently... still NOTHING. Save yourself from these headaches”
“This is beyond the worst company I’ve ever dealt with. First, their process for returns is 10 days. But, they ask photos of items and take a few days to answer. By the time all was said and done, my window for return was closed. An agent emailed me stating they’ll go ahead and return the items but, I needed to let them know asap! I replied back within 4 hours. Three days later, I receive an email from another agent stating there can be no returns.. SAVE YOUR MONEY AND BUY FROM HARRODS, OR EVEN FARFETCH!”
“The worst. Never buy from them. They sent me wrong item, I sent it back the next day. It’s been 7 weeks now! No refund. They keep promising my issue got escalated to some team but swing these reviews I realize I will never get my money back. Absolutely the worst.”
“⛔️ ATTENTION ⛔️: DO NOT BUY FROM THIS WEBSITE THEY ARE SCAM THEY ARE SCAM I ORDERED 2 designer shirts from them In MEDIUM SIZE when they send them to me they to big for me they look like size XL and they are not good quality one is a ALEXANDER MCQUEEN SHIRT THE OTHER ONE WAS MSGM shirt when I reached out to them they tell me they can’t take it back from me almost 300$ wasted”
“I received my shoes after one month . I didn’t need it after this date . Order in sept 5 and now nov 12 and the refund is pending without the tax and duty and a fee detected . It’s not my fault to receive it late . I requested many times to cancel and they were telling me all the time, the shoes is in transit . I’m calling the bank to dispute the transaction . They don’t have a direct number and you can contact them only by email .”
“Fraudulent company. Bought a Moschino belt, it came scratched/blemished. They told me to send it back for a return. 3-4+ weeks later (AFTER they received the item) and customer service does not respond back to me and I have not received a refund. BIGGEST SCAM EVER. Do not buy from them.”
