“I placed an order in August, 2 months passed and they did not send me what I ordered. I have asked them to this day for my money back.
They are 2,294.05
I WANT MY MONEY BACK!!!”
“Buyer beware! This is a very dishonest website. I used their size guide to order a pair of boots and despite sounding off, I figured it was from a different country and went with their suggestion. The boots were over 2 sizes too big. Sent them back immediately and Cettire refused to reimburse me taxes and duties paid. That was over $135 of lost money. Who doesn’t refund taxes and duties when an item is returned??? On top of that, their guide was incorrect. It is shameful that they kept this money off my purchase. Customer service is terrible! They didn’t even allow an exchange for the correct size. STAY AWAY. It’s not worth the discount!”
“Do no order from this fraudulent company!!!! They will never send out your order and when you try to cancel they will charge you a cancellation fee which is ridiculous. Also, customer service will take ages to reply to you. I will never order from this website ever again.”
“FRAUDULENT!!! I ordered sneakers just 4 days ago but seeing these reviews now I realize I will never get my order - I have heard nothing and I get ZERO response when I contact them. The EU needs to shut them down asap. I’m reporting to my credit card tomorrow as fraud and cancelling the order. Such a shame. This needs to be addressed by government considering the scope of their website and number of negative reviews.”
“I ordered a product.... over 3 months later, still no product received.
Continually getting told, we'll follow up, we'll place it as urgent etc etc.
I was always asking what's happening. Finally, asking for a refund. Same story, we'll follow up...... STILL NO REFUND !
WHAT A JOKE !”
“My son ordered a $300 shirt 10/17 we still haven’t received it. Sent them several emails and they haven’t responded and it’s 11/03. They are fraudulent.”
“Customer service is THE WORST!! Sent me a faulty bag and took weeks to get responses from anyone, I had to send a follow up email every time to find out what’s happening, no one ever emailed me first!! After I returned the bag they just kept it and never contacted me so I had to follow up again to find out what was happening with my refund, when I finally got refunded they charged me for the postage even though the product was faulty! Now I’m waiting AGAIN to find out what’s happening about postage reimbursement and I’ve had to send another follow up email! WORST, PUTRID SERVICE EVER. I will never buy anything from Cettire ever again, absolutely untrustworthy and getting sent faulty items and trying to get my money back from them is not worth the savings, I’m technically now short money too!”
“Unfortunately, this company doesn't have a number to contact them. I see now why their stock is low and how badly the company does.
I placed an order for two items,
One arrived, perfect, no problem.
The other item arrived one week later and didn't fit right away I started the return, and they replied I couldn't return the item.
Their return policy is ten days after you click place order. Not when you received it. Spend a little more by from well-known companies.”
“Received 3 separate packages from one order. One, obviously worn. Returned all three. Requested labels for returns. They sent me 4 labels, returned all in one pkg, using one of the labels they provided They then chastised me for sending with the incorrect label. How could I distinguish one from the other. They said they were going to charge me administrative costs. Got credit for one item so far with 25.00 deducted for adminstrative cost. Spent over 600.00. Never shop at Cettire. Will have AX to follow up to get my money returned. If you want to be ensured of getting good customer service and products. don't buy at Cettire. Never! Dr. P”
“This is the worst retailer ever. They sell high end luxury items but do not stand behind them. Ordered a $1400 coat that was completely the wrong size and the company refused to accept a return for it, or connect me to the boutique to find out more about sizing issues.”
“Beware before ordering from this site. Their shipping times are unpredictable and they maintain a very short return window. I ordered a pair of (expensive) shoes, shipping was delayed and the shoes were delivered after I left for a two week vacation. When I returned and actually received the shoes, they did not fit. I reached out, they refused to accept a return. I followed up and they requested pictures of the shoes, packaging etc. so my request could be reviewed. I sent the pictures showing the shoes are in new, unworn condition with the tags still attached and all original packing in perfect condition. After a lengthy delay (on Cettire's part) my request to return was again denied.”
“A week ago I placed an order that I should receive it in 2-7 business days. Instead of it after 4 days they sent me an email that the product was out of stock, (although it is until now in the site and anyone can buy it ).and they asked me if I wanted the voucher with a 10% extra or my money back. so they told me that they would wait for my answer and If the item was back in stock they would send it to me. Although I answered them the same day that I found another bag and that I would like them to check if it is available and if it is in stock I would get the voucher they have never answered me. They don’t answer in my emails for days after this email they don’t respond .they are fraud. They got my money and they don’t have the intention to give it back. I think they tried to gain time so that they wait to have the item in stock but I don’t want it anymore. I want an answer now. and I would say I want my money now.”
“This company definitely seems to have gone bust or is now fraudulent. I made an order 3 weeks ago and still have not received any shipping confirmation and have sent numerous emails begging for a response to no avail.
They’ve basically stolen my money.
To anyone even contemplating ordering from this site, don’t! This company has gone down hill since the founder sold shares at the beginning of the year. Something dodgy is definitely going on with them.”
“Pati blogiausia internetinė svetainė. Užsisakiau švarką, kadangi jis netinkamo dyždžio iškarto grąžinau, matau, kad prekė jau pristatyta ir yra parduodama, bet niekaip neatgaunu pinigų, niekas į laiškus neatsako”
“I ordered a givenchy bag over 1 week ago that it would be received within 3-7 days. I have still not received shipping advice and have sent numerous emails to Vettori customer service with no response. I intend to pursue legal action against cettire now for taking over $2400 of my money with no goods in return.”
“I ordered a givenchy bag over 1 week ago that it would be received within 3-7 days. I have still not received shipping advice and have sent numerous emails to Vettori customer service with no response. I intend to pursue legal action against cettire now for taking over $2400 of my money with no goods in return.”
“I placed a order for 2 items in august received one, and have not received the other as of yet. I emailed 7 times in regards to the item, Now asking for a refund and nothing has changed. Customer service responds with “it will be escalated “ but no other response. It should it take over 2 months to cancel a order and issue a refund. Buyer beware of this merchant”
“ordered a pair of rick owens pants. Certtire charged my credit card but sent me an email saying “they couldn’t validate my order”. having a really hard time getting my money back. THIS SITE COULD BE A FRAUD”
