“Worst customer service ever!!!! Lack or/and wrong/ -Information on return fees, it is about 3 times as expensive than stated. I was charged appr 70 Euros for retuning one item (a pair of jeans) and the handling time from received on their end was 12 days - just for approval of return, Really š¤·š¼āāļø”
“SCAM!!!!!!! Tried to cancel the item the next day and I was told is too late but I can return it with no problem and I returned it immediately after I got but got refunded $50 less than the original price.”
“THIS SITE IS A SCAM!! TOTAL SCAM!! I AM A NET-A-PORTER EIP and A FAR FETCH PRIVATE CLIENT. THEY ARE AWESOME!!
GOOD LUCK GETTING A CUSTOMER SERVICE PERSON TO RESPOND TO YOU AND GOOD LUCK GETTING A REFUND!! NEVER USE THIS SITE!!!”
“they are keeping me on the line for a retour for months!!! an article sent to a wrong address and their INVESTIGATION!! -that's how they call it themselves by the way- is taking for months. I got a reaction from them: that DHL never received my package and that is not true!! So because they do not want to pay my refund, they chose to accept the answer of DHL which makes me as a customer a ''liar'' I guess!! I am flattered!!! So instead of doing anything; they ignore me; they ignore my emails!!! Is there anybody who has an experience where I can complain about this company and get my money back??!!!”
“There is no phone number to call! It's an absolute scam do not purchase from there. I returned a pair of schools and they are legit not responding or refunding my money. STAY AWAY TRUST ME!”
“Worst customer service. Made an order, never received it until I contacted them, they told me to wait and I waited another 2 months for it never to come.”
“Returns policy is a shambles. Iāve been waiting 36 days for my refund so far.
Customer Service is literally non existent. Iāve sent approx 10 chaser emails asking for an explanation for the delay and every response has used practically the same bot-driven, generic text.
There is no phone number.
Oh, and returning ANYTHING costs Ā£20 plus shipping.
This is honestly the worst company Iāve ever dealt with.”
“Never buy anything with Cettire again. Bad customer service ever. One of order hold for two month not shipped contact them many many times but waist time. Finally they says sold out which price up now.. but still showing there website. Liar! Other orders want to send back for refund and buying at another site. But there are restocking fee... I just do not want to stuck with this company anymore.”
“CROOKS !!! They sent me a fake Versace bracelet and then refund me only 278$ on 298$
They are scammers this is why they do not accept paypal I had to file a claim with Amex DO NOT BUY AT CETTIRE !!!! BEWARE !!!”
“Worst online merchant and customer service ever, returned 6 barely tried on white dress, they claimed one of them is damaged with blue stains in three different areas. This is impossible given itās just a quick try on. They refuse to refund and claim I made the damage. I didnāt take picture of the dress when I got it, wish I had. I believe the dress is already damaged when it gets to me.”
“Don't order anything from Cettire! They are some lying thieves! I have been waiting for my refund for months and it looks like I will never get it back! In August I returned an order in perfect condition and in time (a Jacquemus dress size 36) and they didnāt pay my refund until today!”
“They will have a (EXAMPLE) Marginal sneaker "on sale".....for say $299.00....but when you click on the size YOU need, because ur size is a Popular size its Full Price $415.00....PRICE GOUGING !!!”
“Wish I had read the reviews before ordering - I know $25 fee to return which is crazy but they are sending g back a return saying not in same condition? How can an item get returned w all tags in place, barely tried on - not be in same condition? Itās a joke - order and return with caution. They will send it back to you w/ no conversation.”
“I had to return a Dolce and Gabanna dress due to wrong size and a Dolce and Gabanna purse which seemed old and used. I was charged over $450 for shipping costs that they refused to help cover.
I would not recommend the Cettire company.”
“I cannot find a way to UNSUBSCRIBE. Unsubscribing is supposed to be as simple as subscribing. It is not! I purchased many items from this site, but don't expect to anymore.”
“Run away from them because they are scammers i retuned s pair of balenciaga sunglasses back which where returned with all its original packaging and lord and behold after chasing them for over 3 weeks for my refund I was refunded back 20Ā£ less for no apparent reason and no explanation as to why which is strange because I shouldnāt even be charged to return an item thatās not suitable for me scammmmmmmmmm”
