“I sent message asking to return. Went on website didn't have prompts to return. Waited again. Sent another message then told can't return its past the 10 day period. Won't order again. I hate them. Purse didn't mention but one size. It was so tiny I can't even put my phone in it. Never used tags still on. They should take it back. Also wasn't worth the”
“The supplier does not communicate, still waiting for my refund.
Have prove that the parcel had been received by them. Clearpay is not helpful at all. Would strongly advise to avoid Cettire.”
“I’ve been waiting since august for a refund on a cancelled order that was never event sent out to me. Disgusting and pure fraud. DO NOT order from Cettire, they are not a legit company and will steal your money.”
“AVOID AVOID AVOID
Bad customer service. It’s been one month since my return and still no refund! Big scam! The customer is helpless since there is no way to contact them except by email. Their replies ... a joke... thanking me for my understanding and patience!!!!”
“Worst company ever.
Cant call them, only email.
they supply faulty good and dont refund.
would never buy off them again.
wouldnt even give them 1 start”
“They ARE AVAILABLE HORRIBLE THEY STOLE NY MONEY I SENT THE D
SHOES BACK THE WAY I GOT THEM APPERENTLY THE SHOE BOX HAD A SLIT ACROSS IT THEY SAID I DID THAT TO THE BOX AND REFUSED MY REFUND WHICH I DIDN'T KNOW WHAT THEY WHERE TALKING ABOUT I FEEL LIIE THEY ROBBED AND BEING FORCED TO KEEP SHOES THAT ARE TO SMALL THIS IS A COMPLETE HASSEL NO REAL PERSON TO TALK TO IT TOOK 2 WEEKS TO GET A EMAIL RESPONSE I WOULDN'T RECOMMEND WASTING YOUR TIME OR YOUR MONEY!!!!”
“This a scam and enough bad reviews will give consumer affairs no choice but to look into this company and to take further action.
No one buy from this company. It's a scam.”
“I recently made a $200 purchase from here and after my credit card was charged i never received any type of receipt or confirmation email from them so i proceeded and sent one asking what was wrong with my order; 2 days passed by and no answer. I had to contact my bank and cancel the transaction. I should’ve done some research before buying from these people, a complete SCAM! Do not buy from here unless you want a headache. Worst customer service ever. I also read in other reviews that the fabric of their “designer” clothes are not legit!”
“Fraudsters buyer be aware CETTIRE and AFTERPAY.
I bought golden goose from this site claiming to be legit. It took 15days or so for me to receive these sneakers. I made the purchase through AFTERPAY. Two weeks later I get these shoes. The box was in really bad shape and the sneaker were just thrown in the box super sloppy. “I have bought Golden goose and they have the best presentation in the box” NOT SO from this site “CETTIRE”. The return process I took the to DHL the next day for delivery exactly like received. Never worn. And the passport still attached.
Two and a half weeks later CETTIRE declines my return stating the shoe look worn. Unreal and they send a picture that’s not even the shoes I return.
On top of this insult from CETTIRE. AFTERPAY now is refusing to reimburse me the funds I have paid. The shoes are not even my size.
Both of these site are fraudsters. Buyer be aware. AFTERPAY does not protect buyer from sites like CETTIRE that will switch it on you and will make you a victim.”
“Who sells a hoodie for $700 dollars. No hoodie in this world can cost that much money. This company should be reported to the fbi to undergo a investigation to look into the fraud this company is committing”
“Garbage experience. First they sent the wrong item and I shipped it back to them and they spent a week trying to locate the correct item. I finally said to just issue a refund. It’s been 3 weeks now waiting for the refund and they’re still “quality checking” the hat I returned. Absolutely bullshite, I am contacting Visa directly to reverse the charge. Don’t buy from this site, seems like they’re either scamming or just have brutal customer service.”
“Hi All,
I purchased a blazer from Cettire
It was delivered while I was away
They have a policy of 10 days return which they don’t highlight when ordering from them. In the UK it is usually 28 days.
The item is the wrong fit and I was told I it CAN’T be returned
Do yourself a favour PLEASE don’t order from this site”
“Valentino shoes came with no dust bag, or authenticity card! Don’t purchase from them… 2nd purchase (Paris Texas boots) returned both. Sticking to net-a-Porter.”
“Do not purchase!! Even through afterpay. I have not received anything, no product, no email even though they say they've responded. Do not use this company !!!!!!!!”
“They wouldn't allow to return an item 11 days after I received. Not 11 weeks. 11 days. I was away. To me, that's bad business. Why alienate a good customer ($650 Balmain jeans) by not allowing a return within 2 weeks of receiving the item? Someone named Jamie at customer service was very unhelpful.”
