Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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Phone:

02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t even get my result from my day 2 test back until day 9. It was a bit of a shambles. I need to use another supplier in a couple of weeks and I won’t be using this company.”

Helpful Report

Posted 4 years ago

“Easily the worst testing company I had the misfortune of using. Failed to provide day two test, lied about me not registering it when I could prove otherwise, then refused a refund on the basis that Royal Mail could not provide proof they’d received it. Incompetent, negligent, arrogant and deceitful. Halo Testing were flawless. I’ve filed a case with the U.K. Government under their scheme to monitor and investigate companies behaving poorly related to covid. Keeping someone’s funds during this pandemic when you failed to provide the service is a weak business model.”

Helpful Report

Posted 4 years ago

“Never buy tests with these people ! Don’t answer the phone and then when you send the test they don’t even send the results !!! This is on the government page as a listed company to use ! I want my money back!!!! Disgraceful service !!!!!!”

Helpful Report

Posted 4 years ago

“Worst practice I have used so far for 2 and 8 day PCR tests and results. Day 2 result arrives 1 day before day 8 test and 4 days after day 8!test I get the all clear. Absolutely the worst service ever for that extortionate amount of money. Never again 566670 bar code on package that I sent”

Helpful Report

Posted 4 years ago

“I have done 2 Covid-19 test as per UK government travel plan said but result this company send me very late. Need to speed up public services. Thank you Kedar Sunwar”

Helpful Report

Posted 4 years ago

“Hi you don't do well because I never received the kits. Secondly I requested my refund nothing happened so I was disappointed.”

Helpful Report

Posted 4 years ago

“Day 2 testing result never arrived. After many unanswered calls, emails that received an automated response and complaints that I logged with UK govt. I got an half-hearted follow-up and another test kit of which I never received any result. I allowed plenty of time and spent a lot of effort for confirm testing to remedy itself. They failed.”

Helpful Report

Posted 4 years ago

“Extremely late reply when dealing with an issue. test results were supposed to be with in 24 hours one took 5 days the other took 7. Wont be using them again. Waste of money time and effort”

Helpful Report

Posted 4 years ago

“Very bad service. Day 2 test arrived late, even though I had ordered the tests well in advance. Also waited 48hrs to tell me my day 8 test was inconclusive, blood on swab meant it didn't work, no extra swab provided even though 2 tests cost nearly 200 pounds. Terrible phone service too, nobody knew what they were talking about. Altogether terrible service”

Helpful Report

Posted 4 years ago

“Day2 test kit recived on day 8 and day 8 never received avoid tham dont waste your money.”

Helpful Report

Posted 4 years ago

“I posted my test on 29th April, was informed that results will take up to 48 hours. Unfortunately a week later 6th May today and i have still not received my results. The test kits however did arrive on time.”

Helpful Report

Posted 4 years ago

Dear Harpeet, I have checked your record and both results were sent to you. The first on Fri, Apr 30, 8:30 PM (7 days ago) and the second at 1:30am this morning. We had advised customers not to collect their samples over the bank holiday so as to avoid delays as there was no Royal Mail service over the weekend. It looks like you had posted yours on the Friday and it had been delayed getting to the lab because of the long weekend. I have resent these to you now. I hope this helps resolve your issue. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Test results arrived over four days late. I asked for a refund but this was ignored.”

Helpful Report

Posted 4 years ago

Dear Oliver, Sorry to hear you had a delay with your results. I have checked your account and it seems it was either delayed in getting to the lab by Royal Mail or the lab had taken slightly longer to issue results. We apologise for the delay. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Ripe off of money legally that how you did 😒”

Helpful Report

Posted 4 years ago

“Wyniki testów nie do konca Zgodne prawdą??.”

Helpful Report

Posted 4 years ago

Dear Robert, I believe you're unhappy about your test results? We cannot discuss results in a public forum, but we're happy to send you an email to explain your results. If you need further assistance, please email us at info@confirmtesting.com Wishing you continued health, Confirm Testing

Posted 4 years ago

“The test results took to long to come back my 10 day quarantine had finished by my day 8 test results hand not come back yet after 36 months and I had to do another test Not happy at all”

Helpful Report

Posted 4 years ago

Dear Abdul, According to our system, your results were sent to you on Thu, Apr 29, 12:00 AM. This was on your Day 10 and was not delayed (your arrival date counts as Day 0). We do explain that results can sometimes be delayed more than 24 hours in rare cases due to delays in the mail or at the lab. We are unable to control these delays as they are out of our hands. We hope the rest of the service was satisfactory. Should you require further assistance, we would be more than happy to help. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Awful company. Did not send my day 8 test until day 10. Would 100% avoid”

Helpful Report

Posted 4 years ago

Dear Anup, Sorry to hear your test arrived late. We dispatch according to arrival date and dispatch the Day 8 closer to the Day 8 as the Government has mandated they are dispatched separately so to avoid customers swabbing themselves early. This guidance has now changed and we can now dispatch them together. We apologise this has affected your experience. I can see you've received both test results and hope that otherwise you had received a satisfactory experience. Should you choose to give us another chance at serving you for your next testing needs, we can assure you you will receive our standard exemplary service. Wishing you continued health, Confirm Testing

Posted 4 years ago

“no good test ,you have problems ..”

Helpful Report

Posted 4 years ago

Dear Florin, Sorry to hear you were not satisfied with the testing experience. If you're unhappy because of the results you received, we have sent you an email to explain the results and if you would like to provide any further feedback so we can better assist you. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Results were late and had to be chased. Overall poor experience and won’t be using againg”

Helpful Report

Posted 4 years ago

“How is it possible to send me a survey if you have not sent me the results of my PCR day 8 for which I payed £190???”

Helpful Report

Posted 4 years ago

Dear Rutger, The review email is only sent when the system marks that two results have been sent. Your second result was sent yesterday at 7pm according to the system. I will resend it to you now. We hope you'll consider changing your review based on this if the rest of the service was satisfactory. Should you need anything else, please don't hesitate to contact us and we would be more than happy to help. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Day 11 still waiting for the result of day 8 I can't get to speak with anyone on the phone and the email is only sending computer generated messages Too bad”

Helpful Report

Posted 4 years ago

Hello Olufemi, Thank you for your review. I have checked our system and your Day 8 result was issued yesterday and sent to you by email. I will resend it to you now. The automated message is just a quick response to give you quick answers to frequently asked questions. We still respond personally as soon as we're able, we are just dealing with hundreds of requests a day so want to provide a quick response in the meantime. We hope other than that your experience was satisfactory. Wishing you continued health, Confirm Testing

Posted 4 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews