Confirm Testing Reviews

Name: Confirm Testing
Address: 1 Harley Street, London
Rating: 4.07

4.1 Rating 2,473 Reviews

77 %

of reviewers recommend Confirm Testing

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Phone:

02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Day 8 test results never arrived + they give you a return box that doesn't fit through most of the mail boxes. Why?”

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Posted 4 years ago

Dear Enrique, We have been in contact with you regarding your Day 8 test which appears to have not made it to the lab. In the instructions booklet we do advise to keep a hold of this tracking number and even provide space in the booklet to write it down so that you always have it on hand to ensure the test kit arrives at the lab. We have been in contact with you via email about this and will continue to sort it on there. Wishing you continued health, Confirm Testing

Posted 4 years ago

“I received no assistance what so ever from Confirm Testing. I called their phone number for 2 weeks straight and no one answered. I never received my test results. I spent £190 for nothing or surely those money were not invested in customer service. Horrible!”

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Posted 4 years ago

Dear Regina, We're sorry to hear about your experience. I have checked your order and it appears you did not register your barcodes. We did email you but have not received a response from you. As to our phone lines, while we did have an overwhelming number of calls in April, we have definitely invested in our customer service and our average wait time is no longer than 10 seconds on the phone lines. Please ensure you are calling the correct number as displayed in our emails and on the website. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Very badly”

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Posted 4 years ago

“Get No Result”

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Posted 4 years ago

Dear Marc, Your Day 2 results were sent to you on Sat, Apr 10, 3:00 AM. It appears you did not register your Day 8 barcode as instructed which would explain why you did not receive those results. If you register it now you would still receive the results. We have also emailed you 4 days ago to resolve this, but have not yet received a response. Wishing you continued health, Confirm Testing

Posted 4 years ago

“I never received my results.”

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Posted 4 years ago

Dear Maria, Your Day 2 results were sent to you on Sat, Apr 24, 12:30 AM. Your Day 8 barcode was not registered as we have instructed in the instructions booklet that came with your kit. Both barcodes need to be registered in order to receive results. We have email you about this but have not yet received a response from you. We would be grateful for the opportunity to resolve this for you and register and retrieve your Day 8 result. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Absolutely rediculous both he test came in as inconclusive, just a total waste of money.”

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Posted 4 years ago

Dear Balaji, I cannot specifically respond to your claims here as I cannot discuss results publicly, but it has been explained to you through several emails with our customer service. Should you have any remaining questions, we are happy to answer them. Wishing you continued health, Confirm Testing

Posted 4 years ago

“I received my day 5 results 2 days before my 2 day test with Confirm. For the price of £215 it is really disappointing and I won’t use your lab again.”

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Posted 4 years ago

Dear Elodie, You purchased the Day 2 and Day 8 package from us, no Day 5 package. This was at the cost of £190, not £215. Your Day 2 results were sent on time to you at Fri, Apr 16, 8:00 PM according to our system. It appears you did not register your Day 8 result. Two members of our customer service team have been in contact with you now and have registered your Day 8 barcode and sent you results. We hope this helps clarify and resolve the situation. Wishing you continued health, Confirm Testing

Posted 4 years ago

“No test results were recoeved”

Helpful Report

Posted 4 years ago

Dear Elena, I have checked on your order and it appears you had not registered either of your barcodes as instructed, and had not contacted us directly about your results. This review is the first communication that you've sent about this. We have sent you an email to try to resolve this for you and retrieve the results but have not heard back from you. Please respond to the email at your earliest convenience so that we may resolve this for you. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Very poor response,absolutely no problem solving,huge delays.”

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Posted 4 years ago

“I never got the results of either of my tests! Is this company just a scam?”

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Posted 4 years ago

Dear Guy, We assure you this company is not a scam and we have thousands of happy customers. I have checked your order and it appears you did not register any of your barcodes nor did you email us about not receiving results which would have alerted us to your record not having barcodes. We emailed you this Monday at 14:16, if you could please respond to our email we would be happy to resolve this for you. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Never recieved results furious wasted money”

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Posted 4 years ago

Dear Alexander, Our customer service team has been in contact with you to explain that the Day 2 result was sent on Tue, Apr 20, 7:30 AM, however there was no barcode registered for Day 8. The team have now resolved this with you and have called you directly. We hope this helped resolve the situation. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Didn’t get any test results. Way too expensive”

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Posted 4 years ago

Dear Mariah, We have been in recent contact with you about your results. The barcodes for your tests were not registered, which is why you did not receive results. We would be happy to resolve this for you and register your barcodes. Wishing you continued health, Confirm Testing

Posted 4 years ago

“I've been quarantined at home since my return to the UK on 02/04/2021 (almost 7 weeks.....). I would very much appreciate the results of my day 8 test. Maybe you should email me the test result prior to sending me an email with a request to review your service...... Just a thought.... Also, I've never had a response from you when I've tried to get in contact.”

Helpful Report

Posted 4 years ago

Dear Guy, We're sorry to hear of your experience. I have investigated your order, and it does appear that Royal Mail delayed delivering your sample to the lab, which in turn delayed the result to you. However, it appears you did not register your Day 8 result which is why you did not receive the result. We have been in contact with you to resolve this and you have now received both results. Should you have any remaining issues, please do not hesitate to contact us. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Never received my day 8 test result. Received the 2day test, one 5 days after the test”

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Posted 4 years ago

Dear Patricia, We're sorry that you were disappointed with the service. We apologise for any delay that may have occurred in sending your test results. It appears your barcodes were not registered in our system, which explains why they were not sent on time as we had to manually retrieve them. We hope this helps explain the delay. Our systems are automated to ensure the fastest and most efficient experience in receiving results for the customer. Wishing you continued health, Confirm Tesing

Posted 4 years ago

“Not happy at all!!! Paying £190 first test we sent off never came back the result I didn’t even sent off the second one as there was no point at all.... I mean are we after the money or actually want to know if people who arrived in the country are carrying Covid or not”

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Posted 4 years ago

Dear Marietta, I have checked your order and it appears you did not register either of your barcodes as instructed in the instructions booklet. This ensures that you receive your results on time. We also had no prior communication from you that you had not received your results. We would have been happy to remedy this for you and register and retrieve your results. We have sent you an email on Monday this week at 13:22 to help remedy this. We would be grateful if you responded so that we may retrieve your results. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Waste of money to order tests from them. I never get the result and I paid 190 pounds for 2 tests and no results sent back to me. So I had to take another test from another company.”

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Posted 4 years ago

Dear Andreea, I have checked your order and it appears you had a rejected result and we had resent a test to you so that you may retake your sample. The first rejected result was sent to you on Tue, Apr 20, 2:01 PM. We then sent you results on Wed, Apr 21, 7:30 AM for your subsequent tests. Should you require further assistance please let us know. Wishing you continued health, Confirm Testing

Posted 4 years ago

“I never get any results.”

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Posted 4 years ago

“No You guys don’t care about our experience with you not recommended”

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Posted 4 years ago

Dear Muhammad, We have contacted you to explain that you did not register your barcodes as instructed in the instructions sheet. You then terminated the call on our customer service. We would love to register your barcodes for you and retrieve your results. Should you still wish to do that, please respond to our emails or calls. Wishing you continued health, Confirm Testing

Posted 4 years ago

“Shambles, i had to chase to get results. Then i was told the results was inconclusive. This was a week later.”

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Posted 4 years ago

“competly cheating i sent a test on line and you didnt sent result i wont coplete result”

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Posted 4 years ago

Confirm Testing is rated 4.1 based on 2,473 reviews