“Do not ever use this firm
This firm are the most incompetent and inefficient solicitors I have ever come across.
They were acting for us selling a small 1 bed flat - a transaction that should not have taken more than 3 months. It took 8 months. There were no problems with the sale other than those caused by our solicitor not ever taking a phone call from us. She made one phone call to us through the entire transaction but otherwise communicated only by email. This meant that misunderstandings caused by her emails, of which there were 3, continued for weeks.
The buyer's solicitors were also appalling and were very slow at dealing with matters. However our solicitor was completely incapable of being pro-active, of driving the transaction, or doing anything to chase the other side. Nor did she do any planning or preparation for issues that would need to be dealt with in the future.
We wish we had sacked this firm and appointed another during the process but we were concerned that it would slow down the process even more. In the event the process couldn't have been any slower - the transaction was only concluded a few days before the buyer's mortgage offer was due to expire.
DC Law’s inaction, inefficiency and incompetence maximised our stress and distress.”
“DO NOT USE, the most appalling company ever. I’m still waiting for them to get their act together. They do not answer phones or emails and when the do blame the other party and lie. They blame,the pandemic or stamp duty. Where are the Directors on this company, why aren’t they trying to improve their attitude. Causing so much stress to cancers patients. It should be allowed, they should be struck off!!! I’m at the verge of losing my house purchase because of them, lack of communication and effort.”
“The diabolical communication skills of this firm caused the breakdown of my sale after 7 months of constant chasing. The seller thought it was me dragging my feet but had no idea of the uphill struggle I encountered getting the right information from this firm. This sale had no mortgage and no chain and I believe if I had mortgaged myself to the maximum with 10 people in the chain using a different company I wouldn't have had half the stress or misery these caused me ..”
“This company almost cast the complete Collapse of our chain due to their lack of care, and complete incompetence. Do not use this company. They may appear to have good reviews on trust pilot however these are not a genuine reflection of the company, As everybody including all of the other solicitors in our chain left genuinely honest reviews on trust pilot and all of them have been taken down. They were part them as incorrect and the sites seem to believe them, which is ridiculous because you would think that the volume of complaints that they get, which this site only backs up the trust pilot would start to twig. Our whole house moving process should’ve taken place probably about six weeks earlier than it did and the reason for the delay was purely because the middle house in our chain of five Used DC law. They never answered the phone, I never responded to emails, I had a complete change of conveyancer which nobody invited anybody off. The new conveyancers we’re not assigned for several weeks, and then they were off work as well and nobody told the client. How is company are allowed to operate is beyond me is there a complete joke insured no remorse for the amount of stress and worry because everybody. We were at the top of the chain, and because they were so slow on the day of the exchange of money our sale went through but our purchase didn’t, as it was too late in the day on Friday. This meant we had to be moved into our new property under license, which cost more money for us, and all of the other good solicitors in the chain and the estate agents had said they’ve never ever had to do this in all of their careers. This was purely down to the lack of attention, efficiency and care From DC law. I do not use this company, even if you’ve already started working with them, I would suggest cutting your losses and finding yourself an actual proper solicitor as these people are absolute bunch of idiots who have not got a clue what they’re doing and how they are legally allowed to operate I do not know.”
“I must say, I am not at all impressed by this firm. No one ever use them, they are the worst and they never reply to calls or answer back. We have waited months for a response but they just don’t lift a finger.
What unprofessional customer service. I am very disappointed. They never pick up the call nor answer emails.”
“We are in a chain with DC Law at the bottom. All I can say is they have been diabolical to deal with. They are slow, lose responses, request duplicate responses and generally do a they can to cause conveyancing a bad name.
I hop they read this and it spurs them in to action. So far every one else has been ready and waiting for them to pull their finger out.
If it was possible to give a zero rating I would.”
“The sellers are unfortunately using this company at purplebricks recommendation. The solicitor they've been assigned are beyond useless. We have had all documents completed and ready to set a completion date for 3 weeks now, with the seller and I in constant contact all ready to go. But when they try to contact DC Law they're met with voicemail only, which is never replied to, and when they send e-mails they get templated replies which often make no sense and aren't related to what has been asked for. My solicitor, purple bricks and the sellers have been trying to get a completion date with me as the buyer ready to exchange immediately but DC Law just doesn't respond, at all. Getting closer and closer to pulling out and cutting my losses as if it takes much longer I'm going to have to move to a new rented apartment while waiting for completion which will set me back a lot. This should have been the easiest transaction possible, no chain and all documents filled in by both sides straight away.”
“AVOID AT ALL COSTS!!
We are buying a property and the sellers are using DC Law who have held up the process for months. We have been waiting for replies to enquiries for over 2 months and we should have completed by now. The estate agent, the seller and my conveyancer have had no luck whatsoever with contacting them. They are recommended by estate agents and I am not sure why as they are completely incompetent and will add more stress to what is already a stressful process. In the future, I will never involve myself in a transaction that involves DC Law.”
“I have been dealing with DC Law on a recent house sale for the last 4 months. This decision was based on a recommendation and not necessarily through choice.
I have found DC Law to be extremely inefficient and at times exceptionally rude. I have had 3 conveyancers in 4 months and at no time was i informed of the change. I have struggled to receive information from them and the company has repeatedly "lost" correspondence which has delayed my case. Most recently, I was informed by DC Law that a very important document had been submitted to the Land Registry (which was pivotal in allowing the sale to complete), only to find, via the land registry, that the document was NEVER submitted.
No-one ever answers the telephone (or returns calls) and emailing the Director is pointless.
Please please please, do not ever use this company. Go to your local solicitors!”
“The house that we are buying are using this firm. We have been waiting since 8th February and still waiting, chasing every single day and purple bricks are not getting a reply to their emails to them and not answering the phone so getting no answers there. We are getting closer to pulling out because there is no end in sight, DO NOT USE THIS FIRM, they are incompetent.”
“My buyer is using this firm. We agreed sale on 16th March and sent draft contracts on 30th. All enquiries done by 18th May. Since then they have been utterly incompetent since then, particularly with the sale of her leasehold flat (hardly an unusual property type) and the only communication we have received says 'our client is not in a position to discuss dates ' and we are at the end of August!! My own conveyancer is baffled, she does leaseholds every day.
I've now asked my agent to put my house back on the market. I don't like having to do this, but my onward purchase and job offer in new area is now at risk.
I CAN'T SAY CLEARLY ENOUGH - DO NOT TOUCH THIS COMPANY WITH A BARGE POLE, especially if you want to retain your sanity. They ruin lives. I feel so sorry for my poor buyer, who must be at her wits end too, but I don't know what else to do to get out from under this insane situation where I am at the mercy of incompetent idiots. Sequence and all the other agents who recommend DC Law should consider their position. This firm is nothing short of a cowboy outfit.”
“Atrocious - I'd echo everything else written - we are higher up in a chain everyone is ready but this total shower are holding up the bottom property which was instructed in early April and not explaining what is going on nor answering emails. They should be referred to the Property Ombudsman they are a disgrace and give conveyancing an appalling name.”
“We are in a chain where everyone involved has been ready to exchange MONTHS ago!! DC Law are handling one of the homeowners cases and they are not communicating with anyone! Absolutely horrific experience for us all now and we are now EIGHT MONTHS since the sale was agreed. If we had known where we would be at this stage the whole chain would have collapsed! Now, we are all too far along to pull out. AVOID AVOID AVOID!”
“As with all the other reviews, poor service and kept in the dark about everything. They never answer the phones, can't even put a complaint in as there is no response! What should have been a simple purchase in a month or so, has turned into 7 months of hell and back and forth between DC and another equally useless firm. I ask for more clarity of what we are missing/waiting for etc and I am not given any detail, told we just need one document before we can complete, then DC send another 5 enquiries without updating me. Seller is just as frustrated as I am. Save your money and go to a local independent solicitor who will do it in half the time and not take 5 days to reply to you.”
“I have given one star as this is only option I would rather give none. I wish I had read these reviews before we used DC Law. Our experience exactly like others, do not answer their phones, emails or return messages left. Say they have spoke to other solicitor or having trouble making contact when they have done neither. Only way was to make personal contact with our seller and keep each other informed what was being said. It was DC Law who was not doing what they should have been. I believe the staff here are given more work than they can cope with which results in extremely poor service. Our purchase went through after 6 months with only 3 in chain and we were cash buyers. We have just received another form to sign and witness as original not accepted by Land Registry. Over 6 months since we moved in! DO NOT USE THESE PEOPLE IF YOU VALUE YOUR SANITY. Use your local solicitor someone you can actually talk to. I was going to say you may pay a little more, but by the time DC Law have added all their little extras that you were not aware of you probably will not.”
“I’m currently using DC Law to sell and buy a house. Please do not use this company. I only did because they were recommended by the estate agent. I’m now at a stage where I do not even want to move, they have drained all the excitement out of me. They never answer phones and rarely reply to emails. If your solicitor goes away do not expect anyone else to deal with the file, you will just have to wait. They will pretend they haven’t had responses from other solicitors when you have evidence that they do. I ended up getting responses from our sellers via the sellers estate agents. I’ve never worked with such an unprofessional company. Please avoid it’s not worth your stress.”
“Don't know where to start, last night cried, woke upset this morning and cried. I really don't know where to go to get the sale of our property completed. Phone calls not answered, actually getting to speak to the named conveyer is nigh impossible. Is it a power game they like to play to wreck peoples lives. Our estate agents and buyer have been brilliant, but DC Law are seriously affecting my life and well being. .”
