Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 498 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Metrics

Info

4.3

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to purchase internet load, very convenient application and very helpful...”

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Posted 4 years ago

Wow, Michael, thanks! That's exactly what we like to hear from our customers. Regards, Héctor

Posted 4 years ago

“I'm able to top up my family and friends from the UK 🇬🇧”

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Posted 4 years ago

Thanks very much for your feedback, Karilee. Our mission is to connect people, so we are very happy you can use Ding to stay close to your friends and family. Regards, Héctor

Posted 4 years ago

“Very happy especially with the details receipt”

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Posted 4 years ago

Thanks for your positive feedback, David. It is good to hear you are enjoying our service. Regards, Héctor

Posted 4 years ago

“Very secure and easy to use. Best of best. You can make happy yours love ones by sending loads easily.”

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Posted 4 years ago

Thanks for your review! We love to hear that our app helps you to keep in touch with your loved ones. Regards, Héctor

Posted 4 years ago

“Really fast, the recharge arrived in last than a minute”

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Posted 4 years ago

Thanks, Mariana! We’re thrilled to hear such good feedback, and we’re proud to be one of the fastest to up services. Regards, Héctor

Posted 4 years ago

“Superb app easy simple to use.. 10/10”

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Posted 4 years ago

Robert, thank you for the excellent feedback, and do spread the word! Regards, Héctor

Posted 4 years ago

“Love this service very easy to use and very secure as well Thanks Ding!!”

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Posted 4 years ago

Thanks very much for your feedback! We do our best to provide a very quick and secure service, we are delighted you are happy with us! Regards, Héctor

Posted 4 years ago

“Scam i purchased 2 Amazon gift cards they gave me a pin to witch Amazon did not recognized. Contacted ping customer service requested a refund and was denied. Twice I spoke with ding customer service and got no resolution. Spome with Amazon customer service and the did not know how to issue me my gift cards with the pins ding gave me!! Supper upset 😡 scam scam”

Helpful Report

Posted 4 years ago

Hi Maria, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“If you have any issues with their online services they’ll reach out to you and fix the issue. I only use them whenever I have to send a top up from the US to my home country .”

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Posted 4 years ago

Hi, Thank you for the excellent feedback and do spread the word! Regards, Carter

Posted 4 years ago

“They took my money and I didn’t receive the top up.... this is a scam site please don’t use”

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Posted 4 years ago

Hi Josh, I apologize for the inconvenience with our service, I have checked your account and I can see that your last transaction failed. As transaction failed, you won't be charged. Money may have been taken out of your account, however this money would have been taken out of your account by your bank to make sure you had enough funds to pay for the top-up, in the case of your transaction being successful. However, as this transaction failed you will receive the funds back. This process takes 2-5 working days with a bank or up to 1 day with PayPal. If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be able to help you, Regards, Carter

Posted 4 years ago

“U r a group of scam artist”

Helpful Report

Posted 4 years ago

Hi John, I'm sorry for the inconvenience, If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“I will never going to use Ding again. They made a terrible currency exchange rates 20% less than official rate), they took fee for this scam and I don’t even know if my transfer get to recipient at all.”

Helpful Report

Posted 4 years ago

Hi Constantine, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Avoid. I was very wary as they've obviously paid Google to get to the top of an aggregated search result for 3 UK Top up. Followed the process right up to pay and number one red flag was PayPal asking to verify the account payment, number two red flag was that in the on screen fine print you can read that you are actually authorising Ding to make regular deductions from your account. No way. I shut down everything and cleared cache and history. Reading these unfavourable comments about this disreputable company I'm glad I did not complete any financial transaction. Avoid.”

Helpful Report

Posted 4 years ago

Hi Rififi, I'm sorry for the inconvenience, We are a service who delivers prepaid mobile top-ups via 500+ mobile operators across different countries. Normally, people use our service when they want to send a top-ups to a friend or a family member abroad. I'm sorry you got confused with our website. However, we are a reliable service. We have 4.7 rating out of 12.4k on our TrustPilot reviews. If you want, you can read them here: https://ie.trustpilot.com/review/www.ding.com If you have any questions, please contact us through our live chat or email address: customercare@ding.com and we will be happy to help you, Regards, Carter

Posted 4 years ago

“They charged and but the person never received the promotion. I tried chatting to the customer Service and no ones ready to help. The top up is a scam!”

Helpful Report

Posted 4 years ago

Hi, I’m sorry for the inconvenience you had using our service. I couldn't find your the details of the transaction you are referring to on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“They charged me twice And i didn’t receive any single top up. I tried chatting to the customer Service and no ones ready to help. Its a scam!”

Helpful Report

Posted 4 years ago

Hi Roop, I'm sorry for the inconvenience with your top-up, I have checked your account and I can see that you bought a pin top-up which means the credit wasn't instant. The phone owner needs to apply the PIN on their phone first following the instructions sent to their mobile phone. If you are still facing issues, please contact us through our live chat or our email address: customercare@ding.com Thanks, Regards, Carter

Posted 4 years ago

“They charged me twice and I didnt receive any top up. Be careful”

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Posted 4 years ago

Hi James, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Recharge tried from India (indian bank account) to Nepal phone number worked immediately.”

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Posted 4 years ago

Hi Thanks for your 5 stars review, Have a good day, Carter

Posted 4 years ago

“They take my money and i dont receive the top up”

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Posted 4 years ago

Hi, I'm really sorry for the inconvenience. I have checked your account and I can see that your transaction failed and you should have gotten your funds back. If you are still facing any issue, can you please contact us through our live chat or email address: customercare@ding.com? Thanks, Carter

Posted 4 years ago

“Took my order, charged my card, then they cancelled the order. complete waste of time”

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Posted 5 years ago

Hi, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Ding has the rudest most drama-creating "customer service" people ever. I had multiple transactions show "declined" on their site, but apparently they went through on my cc's. When I requested a refund, the customer service rep copied me on an email accusing me of lying, to another service rep and made up a random lie to avoid giving me a refund saying my transaction "had been made with a PIN" and therefore could not be refunded. Um, it was through paypal, so there was no pin. Also, American cards do not use a pin. So this was obviously just a "go to" for avoiding refunds. They did not care to respond to my emails after this. I have never experienced such blatantly rude and offensive customer service from a company, EVER.”

Helpful Report

Posted 5 years ago

Hi Jen, I’m sorry for the inconvenience you had using our service. I couldn't find your contact details on our system. If you contact us using customercare@ding.com or our live chat we will look at any query you might have. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

Ding is rated 4.3 based on 498 reviews