Ding Reviews

Name: Ding
Address: 3 Shelbourne Buildings, Shelbourne Road, Dublin, 3 Shelbourne Buildings, Shelbourne Road, Dublin, Dublin
Rating: 4.27

4.3 Rating 498 Reviews

81 %

of reviewers recommend Ding

Company Reviews

Metrics

Info

4.3

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Ding:

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere sends a phone recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide.

Visit Website

Email:

raquel.martini@ding.com

Location:

3 Shelbourne Buildings, Shelbourne Road, Dublin,
3 Shelbourne Buildings, Shelbourne Road, Dublin
Dublin
D04 C2Y6

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Ding 1 star review on 21st December 2019

Edem

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First send when fine. After that, this small unknown company asked for passports and drivers licenses and many sensitive personal documents making it clear that the ID information is passed on to others who commit identify fraud DING WILL LEAD TO YOUR ID BEING STOLEN !!! FULL STOP”

Helpful Report

Posted 5 years ago

Hi, I'm sorry for the inconvenience, We have to review all accounts to minimize risk to our business and protect customer transactions and as a result sometimes we need to ask for a piece of ID, but I can guarantee you that in Ding we are committed to maintaining the security of all accounts and all the information we request is kept confidential, and it will never be disclosed to any third parties. If you have any questions or doubts, please don't hesitate to ask. We’re happy to help! Regards, Carter

Posted 4 years ago

“I tried to stop off someone in Cuba.They took my money and never gave them the topoff.When I talked to customer service,they said unless I had a screenshot of the topoff for proof,they cant do anything about it.To make matters worse,my friend overseas have them a considerable amount of money for a top off and she never received it.She as well didnt have the screenshot and did not get the topoff although they took money again.I was ripped off the one time I used it,my friend was ripped of and so have several other people she talked to there.This is a criminal organization that should be shut down.Im trying everything in my power to report them to the proper authorities.AVOID THIS COMPANY!!I hope they will be shutdown soon.”

Helpful Report

Posted 5 years ago

Hi Calvin, I’m sorry for the inconvenience you had using our service. I couldn't find the details of the transaction you are referring to in this review. If you contact us using customercare@ding.com or our live chat we will look at this. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“No fees for the coronavirus great company”

Helpful Report

Posted 5 years ago

Hi, We're glad to hear this, thanks for using Ding! Regards, Carter

Posted 4 years ago

“0 service fees at the moment, I'm so happy thank you Ding”

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Posted 5 years ago

Hi, Thank you for the excellent feedback, Regards, Carter

Posted 4 years ago

“Fast and easy to use the app. Service fees a little steep but it always works so I'm happy!”

Helpful Report

Posted 5 years ago

Hi, Thanks for your review, we love to hear that you are enjoying our service. Regarding your comment about our fees, there are significant costs to doing business online that we must cover in order to offer this secure service and we make every effort to ensure our service is competitively priced. If you have any query about this, please contact us using customercare@ding.com. Regards, Carter Have a good day, Carter

Posted 4 years ago

“Someone used my email to create a Ding account. I selected contact us to report it, live chat came right up & then I explained the situation. They said they would block the email, but then the chat ended unexpectedly & I can't get live chat to re open to confirm that the account is indeed closed no matter what I do. Shady af.”

Helpful Report

Posted 5 years ago

Hi Lillian, I'm really sorry the inconvenience you had with our live chat, I can see that we have blocked your email address in our system. Again, my apologies for this, If you have any questions, please don't hesitate to contact us again through our live chat or email address: customercare@ding.com, Best wishes, Carter

Posted 4 years ago

“Bought an iTunes gift card that has already been redeemed. Customer service asked me for “proof”, and when I sent them a video they immediately switched to the assumption that I was lying and had redeemed that card before! Will never be using this website again, I don’t recommend it to anyone!”

Helpful Report

Posted 5 years ago

Hi Lubaba, I'm so sorry for the issue you faced with your gift card, I have checked our system and I can see that we have provided you with a new gift voucher due to the inconvenience you had with the previous one. If you have any questions regarding this, can you please contact us again through our live chat or email address: customercare@ding.com? We will be more than happy to help, Regards, Carter

Posted 4 years ago

“I’ve been using their Top-up service for a little while now and it’s never failed. However, I purchased an iTunes gift card from them and got the code via email. When I went to redeem the code, I was prompted that the code has already been redeemed. I contacted ding someone called Martin responded asking me to contact iTunes when ding was the one that sold me an invalid code. Please avoid them at all cost. They’re a scam and lying scam bags.”

Helpful Report

Posted 5 years ago

Hi Edem, I'm really sorry for the inconvenience you had with your gift card, I have reviewed our system and I can see that we have refunded the amount of your gift card, If you want further information on this, could you please contact us through our Live Chat or email address: customercare@ding.com? We will be happy to help, Have a good day, Carter

Posted 4 years ago

“No instant top up with Ding Every paid top up has taken 2-4 hours to be credited. Ding always blames the carriers. They should require their carrier partners to offer instant top up or don’t do business with them.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry for the inconvenience with your top-up, I have checked your account and I can see that you bought a pin top-up which means the credit wasn't instant. The phone owner needs to apply the PIN on their phone first following the instructions sent to their mobile phone. If you are still facing issues, please contact us through our live chat or our email address: customercare@ding.com Thanks, Regards, Carter

Posted 4 years ago

“Unable to top up ooredoo online without Oman issued credit card. Instant credit transaction through Ding.”

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Posted 5 years ago

Hi, Thank you for your positive feedback and for recommending our app! Best wishes, Carter

Posted 4 years ago

“Tried to get a refund for something that didn't work, they refused. A scam to be avoided. Stay away and they will soon go out pf business.”

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Posted 5 years ago

Posted 4 years ago

“Easy, fast, got my top up no problem thanks”

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Posted 5 years ago

Hi, Thanks! We’re thrilled to hear such good feedback, and we’re proud to be one of the fastest to up services Best wishes, Carter

Posted 4 years ago

“Did not receive my top up and took money out of my account?!?! How can I sort this.”

Helpful Report

Posted 5 years ago

Posted 4 years ago

“I’ve been using ding since November and yesterday I tried sending a top up, they refunded my money, I tried again same thing happen. So when I tried sending to another number it went through and was charged on my account (but the person did not receive it) and it’s now taken off my transaction history and still shows it was charged on my bank statement. To make things worst they said it was for security reasons and my account did not meet their expectations and told me to find another way of sending top ups . They’re the ones having technical issues and try to use unreasonable excuses like that Does not make sense.... I just need my money back and I won’t be using this again . Person I spoke with was Alvaro”

Helpful Report

Posted 5 years ago

Hi, I'm sorry for the inconvenience, I have checked our system and I can see that we have resolved the issue and offered you a solution by email. if you are still facing any issue, can you please contact us again through our live chat or email address: customercare@ding.com? Thanks in advance, Carter

Posted 4 years ago

“Service worked to top up my account only once - first time, when I came back to add more money to my account - it has failed multiple times - my bank had no issues and the problem was on ding.com side. I have reached out their support which claimed issue with authentication - I have used google authentication and well, looks like they don't trust google, used my credit card with the same name as on google account still they requested government photo ID which I have sent them, was kinda cleared until they failed to process my payment again.Reached out again - was keep trying 10 more times while in live chat with support - all attempts with their OK to go have failed. Can't be more frustrated because I had monetary loss due to that. This company didn't even offer a credit knowing that I am paying to them and willing to pay. Looks like need to top up my account while in the country next time. Offered them direct payment thru paypal to their paypal account (though payment with paypal to ding.com was failing) and they couldn't accommodate but they have asked to keep trying while their payment team was verifying as if I am their Quality Analyst resource.”

Helpful Report

Posted 6 years ago

Hi Brooklyn, I’m sorry for the inconvenience you had using our service. I couldn't find the top-up details of the transaction you are referring to. If you contact us using customercare@ding.com or our live chat we will look at this. I will be more than happy to assist. Regards, Carter

Posted 4 years ago

“Terrible company worst ever used they overcharge you pls keep away customer service awful”

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Posted 6 years ago

“This was the worst company I ever used not reliable they are overcharging you even if they give you promotions or discounts pls be aware terrible customer service terrible Pésima compañía no la usen te cobran demás tú tarjeta de crédito servicio al cliente pésimo cuídense no utilicen esta compañía”

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Posted 6 years ago

“Great fast and efficient service I use them all the time for sending too ups to friends in Cuba”

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Posted 6 years ago

Ding is rated 4.3 based on 498 reviews